H&M Part-time Sales Advisor Interview Questions

Updated 22 Apr 2015
80 Interview Reviews

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Helpful (8)  

Part-time Sales Advisor Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Easy Interview
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2+ monthsinterviewed at H&M in March 2015.

Interview

Sorry if this is long, I just want to make sure this is as detailed as possible!

I applied online at H&M and three weeks later got a call from the manager and had a phone interview asking basic questions about availability and previous job experience. He told me there were a lot of applicants and if they decide to let me go threw the next round, I would hear another call by next week.

True to his word, I got a call the next week on a Friday and was asked to come in on Tuesday. To prepare I read interview reviews on here and checked the company's website to find their mission statement and other facts about H&M(I highly suggest doing this since they have all of their info on their website and would definitely help you answer H&M related Q's during the interview as well as help you relate your experience to the skills the company is looking for in future employees). Also I don't keep up with trends much so I checked online for the latest fashion trends for spring 2015 since a lot of fashion retailers want to know you have some type of knowledge about fashion. Also I wrote down questions I would ask at the end of the interview.

On the first interview, I came in 15 min early, wearing a white button down shirt, a blazer, and a plaid skirt with tights and jewelry. I met with the assistant manager and was taken to the back of the store for a 1:1. The questions she asked were similar to the phone interview, once again asking about availability and previous work experience. Also asked questions like, "Name a time you worked well with a team." What do you plan on majoring in, in college?" "Where do you you see yourself in this company after a year?" The one question that caught me by surprise is when she said to role play and pretend she's a new employee and I'm helping her train since I told her I help train two new employees at my previous job. Towards the end one of the questions I asked was if I passed this interview how many other interviews I would have since a lot of people on here had between 2-4 interviews. She told me that she was actually going to approve me to go on one final interview the next week! At the of the interview I signed a background check.

Today was my last interview and I went in wearing a beige sweater and a pleated skirt with tights with a necklace. Like many people on here who had the last interview with two managers, one of them didn't show up so I had another 1:1, but this time with store manager. The same questions were asked once again about my previous jobs, school, and availability. Other questions asked was a time you helped a difficult customer, what set H&M about from other clothing stores, can you work in a fast paced environment, etc. I asked questions about how the store was ran and duties and responsibilities. I was the offered the job on the spot and had to sign paperwork.

I guess some tips I can offer that will hopefully help is to dress fashionably of course. If you can, dress wearing something that's on trend. If not dress professionally. The interview dress code is really laid back, they want to know your sense of style and individuality! For most question asked I made sure to relate it with previous experience like, "Can you handle feedback?" I said yes and use my experience at my last job were I wasn't trained and how I would always ask for feedback, ways I can improve, and always asked questions. Make sure to keep eye contact, try to smile, and show that you're determined and know about the company and you should do fine! H&M is all giving out opportunities as long as you're dedicated, determined, and work hard, so even if you have no job experience or not retail experience (like me) you can still have the chance to get hired! Good luck and hope this was helpful!!

Interview Questions

  • Name a time you helped a difficult customer.   1 Answer
  • Name a time where you had bad and good customer service.   1 Answer
  • Name a time were showed leadership.   1 Answer
  • Can you handle feedback well?   Answer Question

Other Interview Reviews for H&M

  1.  

    Part-time Sales Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    telephone interview with a person from head office; first interview in store with the visual manager and department supervisor; second interview in store with the visual manager again and assistant manager

    Interview Questions

    • Tell me about yourself; What do you know about the company?   Answer Question
  2.  

    Part Time Sales Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    I was contacted within 2 weeks of applying online. First I was contacted to do a quick phone interview. I was then called into the store to do an interview. I only had to do one interview with a department manager whereas other employees had to do a follow up interview. I was asked typical customer service questions. They also expect you to do research on the company.

    Interview Questions

  3. Helpful (1)  

    Part-time Sales Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at H&M.

    Interview

    Interview process consisted of 3 sessions (3 days).

    Questions:
    -what are your strength and weaknesses?
    -what would you bring to the company?
    -how to deal with in work drama (with customers and coworkers)
    -how will your past employment experience would assist you with this position? (examples)
    -what were task you had to do at your past place of employment?
    -why do you want to work at H&M?

    Interview Questions

    • how to deal with in work drama (with customers and coworkers)   1 Answer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Part-time Sales Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person – interviewed at H&M.

    Interview

    1 to 1 personal interview. He asked questions like "Tell about a time you helped out a customer and what did you do," or "Tell about a customer asked for a size on a shirt and we did not carry it what would you do in that situation." They really look at what your wearing so make sure you are updated on fashion and make sure you keep a smile and eye contact the whole interview. It was easy and simple interview just make sure you know what to say and be confident!

    Interview Questions

    • Tell about a time you did not like a co worker and what would you do about it   Answer Question
  6. Helpful (1)  

    Part Time Sales Advisor Interview

    Anonymous Interview Candidate in Romford, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at H&M (Romford, England (UK)) in January 2015.

    Interview

    I applied online on the 19/1/15 and heard back on 28/1/15 so very quick. The interview over the phone was very quick and simple. I have now been asked to come I to the store for a 1-1 interview.

    Interview Questions

    • Tell me more about your experience. And about your self.   1 Answer
    • Who is my role model   1 Answer
    • they asked about my availability.   1 Answer
    • What I know about hm   1 Answer
    • Why h&m   1 Answer
  7.  

    Part-time Sales Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at H&M.

    Interview

    Applied online to UK store and didn't hear anything back for maybe 2 weeks. Got phone call from the store manager and had a short interview asking questions like why h&m, my availability, what do you know about company, previous work experience. Was asked to come in for store interview. Pretty standard questions again why would i be a good fit, experience, availability, what do you know about company how many hours would you work. I was then invited back for a trial shift which included doing delivery, fitting rooms and some sales floor work. Offered job on spot after this.

    Interview Questions

    • Describe yourself in two words, why should we hire you   Answer Question

    Negotiation

    None

  8. Helpful (2)  

    Part-time Sales Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at H&M.

    Interview

    I applied online and got a call 2 days later to schedule a one-on-one interview with one of the managers, which was the next day. I went in for the interview, which lasted about 20-25. She talked to me about what working there is gonna be like and asked me a few questions about my experiences in my previous job. After the interview was over she had me fill out a sheet for a background check. She said they will call me when it cleared.
          After a couple weeks they called me back to meet for a second time. This actually turned out to be a job offer and we discussed how much my wage is going to be (way better than my last job). The next day I just had to come in to fill out paperwork and i am now officially an H&M employee!

    Interview Questions

  9.  

    Part-time Sales Advisor Interview

    Anonymous Interview Candidate in Washington, DC (US)
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at H&M (Washington, DC (US)) in November 2014.

    Interview

    I filled out an application online and received a phone interview about an hour later, i was asked to explain my role at previous jobs and my availability. I was then invited to come in for a in person interview the next day (Friday). When I got there I was interviewed by two managers they both asked questions such as: Why H&M?, What do you expect from H&M? Name a time you presented good customer service? What didn't you like about your previous job? and my availability,(kinda similar to the phone interview) they also took notes. After the interview I signed a background check form and was told that I would receive a call within one week once my background check came back. To my surprise they called me on Monday and asked me to come in for a second interview that Wednesday where I was offered the job. They started me with $11.50. The process took less than a week!

    Interview Questions

    • Name a time you made a positive change at your job?   1 Answer

    Negotiation

    No negotiation, 11.50 was already breathtaking for me.

  10.  

    Part-time Sales Advisor Interview

    Anonymous Employee in Edinburgh, Scotland (UK)
    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at H&M (Edinburgh, Scotland (UK)) in November 2014.

    Interview

    It was a phone interview asking the usual what does great customer service mean to you? Do you shop in h and m? Who is your role model? Why did you apply for h and m?

    Interview Questions

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