U.S. Bank
3.2 of 5 1,187 reviews
www.usbank.com Minneapolis, MN 5000+ Employees

U.S. Bank In-store Banker Interview Questions & Reviews

Updated Dec 10, 2013
All Interviews Received Offers

Getting the Interview 

62%
12%

Interview Experience 

83%
16%
0%

Interview Difficulty 

7 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Neutral Experience

In Store Banker Interview

Anonymous Employee

Interviewed at U.S. Bank

Interview Details group, group, then one on one

Interview Question – how much do you want to get paid   View Answer

Negotiation Details – not negotiable, at all

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Accepted Offer

Positive Experience

Average Interview

In-store Banker Interview

Anonymous Employee

I applied online and the process took 2 weeks - interviewed at U.S. Bank.

Interview Details Two Face-to-face interviews and one over-the-phone interview. The process was fairly easy and straight forward. It was fairly competitive but not very difficult. It is a sales job so make sure that you sell yourself, dress for the part, and smile. More then anything they want to see a desire to succeed, great customer service (as a personality trait), and an ability to clearly explain concepts and ideas.

Interview Question – Walk me through how your sales pitch would sound when talking with a store customer in the aisle.   View Answer

Negotiation Details – No negotiation, I was entry level and was happy to get my foot in the door. I don't regret it at all.

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Declined Offer

Positive Experience

Average Interview

In-Store Banker Interview

Anonymous Interview Candidate
Los Angeles, CA (US)

I applied online and the process took 2 weeks - interviewed at U.S. Bank in April 2013.

Interview Details I applied online and received a phone call from the branch manager within a week of application. Branch manager went over the basics of the positions, the sales environment, and duties of the in-store banker. The in-store banker has three roles: teller, personal banker, loan officer. I agreed to a group interview to take place a week later.

The group interview consisted of nine applicants total meeting with one interview facilitator and three branch managers taking notes in the back. The facilitator is only there to conduct the interview, ultimately it was the branch managers who you needed to impress. We started by pairing off for introductions and sharing what we knew about in-store banking and US Bank as a company.

After introducing ourselves, we had a group role play scenario if we were stranded on an island after having only be able to salvage 15 items from our boat. The group had to sort these 15 items (on laminated cards) into priority order. Items included things like rations, fresh water, map, fuel, plastic sheet, netting, etc. This activity seemed to bring out several qualities such as how do you work in a group, are you engaged with your peers, do you lead or follow, what kind of things do you prioritize? The group then presented the final list as a team.

Interview portion consisted of two questions, provide an example of an outstanding customer service and discuss your experience with selling products or services with a sales goal. Each candidate volunteered to respond as we went around the room with the option to not answer if you so desired.

Following the two question interview, the facilitator picked up a variety of common office supplies and placed them at the front of the room. Each candidate had to choose an office supply and sell the item to the facilitator, taking on the role of a salesperson at a store. Items included paper, pencils, pens, crayons, clips, folders, binders, etc. This exercise showed your ability to sell, overcome objections, deal with difficult customers, close a deal, and sell in-store products/service like a credit card. You had to take ownership, pitch the item you were supposed to sell, but also cross sell other products. Don't forget to sell the company credit card.

Once we had pitched our office item, we were asked to step outside and were then called back in to meet with the branch managers who had sat in the back of the room quietly the whole time. These questions were more direct towards your experience such as why do you want to leave your current employer, are you aware that this is a sales driven position, what would you do immediately to improve sales, can you work these hours and these days? How much do you expect to be paid?

At the end of the interview, managers stated that they would be in touch if interested. Received a phone call several days later stating that the position I had applied for had been filled, but wanted to know if I was interested in commuting to a more distant branch. Declined due to drive time, but was told to expect another call from another branch manager closer by. Overall interview was different than usual, but straightforward and honest. Group interview was laid back and allowed you time to craft a good response. Did not feel like a competition against the other candidates, but rather an opportunity to showcase your skill set.

Interview Questions

  • Talk about a time where you provided outstanding customer service?   Answer Question
  • Tell me about your experience with selling services or products where you had a sales goal or quota to meet?   Answer Question
  • Select an item from the table and sell this item to me as if I were a customer. You will be an employee at Staples and I'm just here to use the restroom.   Answer Question

Reason for Declining – Declined due commute distance at a different branch than I applied for.

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Accepted Offer

Positive Experience

Easy Interview

In-store Banker Interview

In-store Banker
Ashtabula, OH (US)

I applied through an employee referral and the process took 4 days - interviewed at U.S. Bank in October 2010.

Interview Details After submitting your resume you will be contacted by a member of the HR department who will then discuss the job to you in more detail. After this you will be instructed to have an interview with both the branch manager and co-manager. If the two of them feel that you are qualified you should recieve an offer in a day or so.

Interview Question – Name a time in which you were faced with a difficult customer. And how did you handle the situation.   Answer Question

Negotiation Details – Yes, you are able to negotiate!

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Accepted Offer

Positive Experience

Average Interview

In-Store Banker Interview

In-Store Banker
Nampa, ID (US)

The process took 1+ week - interviewed at U.S. Bank in August 2011.

Interview Details Found the job posting for In-Store Banker on the U.S. Bank website. The online form that you have to fill out for the job is pretty self-explanatory and asks basic questions regarding personal info and work experience. I was contacted the next day by the branch manager at the location I had applied for the job. He conducted a 30-minute impromptu phone interview in which he asked me questions regarding sales and customer service experience. Questions ranged from "tell me about a previous sales job and how you met the goals set forth for you" to "how do you make a customer feel special?". I was very honest in my answers. For example, when he asked me if I had previous experience with loans, particularly home refinance loans, I answered that I did not, but would be more than willing to learn about it in order to excel in the job. Following the phone interview, he schedule a panel interview to take place four days later at the U.S. Bank corporate office in downtown Boise. At the panel interview, I was asked questions by the branch manager that had called me and two other branch managers. The interview consisted of questions regarding the length of time I would be willing to commit to the company and how I felt about standing all day inside and carrying out not only banker duties, but also teller tasks such as making deposits, cashing checks, etc. I was honest with them and told them I did not plan on working for the bank for more than a couple of years, as I anticipate attending graduate school soon. They appreciated my honesty. Following the interview, which lasted 30 minutes, it took 6 days to hear back from the branch manager who had initially interviewed me. He called to tell me I had been chosen for the job and would need to go into the corporate office for fingerprinting. I started work a week after this phone call.

Interview Questions

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Declined Offer

Positive Experience

Difficult Interview

In-store Banker Interview

Anonymous Interview Candidate
Pocatello, ID (US)

I applied online and the process took 2 weeks - interviewed at U.S. Bank in March 2011.

Interview Details Applied online, was called for one on one interview with branch manager. Then went through second interview with area manager. Was offered a position.

Interview Question – How do you currently achieve your sales goals?   Answer Question

Reason for Declining – Sounded like a great place to work. They offer great things for their employees and offered a good pay rate, however I received an offer elsewhere.

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No Offer

Neutral Experience

Average Interview

In Store Banker Interview

In Store Banker
San Diego, CA (US)

I applied online and the process took 3 days - interviewed at U.S. Bank in August 2010.

Interview Details First spoke with a branch manager who went over previous jobs with great customer service, was also looking for a previous sales experience. Was asked to come in for an in person interview where I would bring in examples of how I would start a "book of sales" Still waiting for a final response.

Interview Question – Explain a time when you had to think outside of the box with your previous employer or school   Answer Question

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