AppFolio
3.8 of 5 19 reviews
www.appfolio.com Santa Barbara, CA 150 to 499 Employees

AppFolio Reviews

Updated Nov 19, 2013
All Employees Current Employees Only

3.8 19 reviews

                             

100% Approve of the CEO

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Brian Donahoo

(7 ratings)

67% of employees recommend this company to a friend
6 Employee Reviews Back to all reviews
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Growing pains.

Customer Success Manager (Former Employee)
Goleta, CA (US)

I worked at AppFolio full-time for more than a year

ProsI worked with many wonderful and intelligent people at AppFolio.
AppFolio Property Manager is a good product that many customers genuinely love.
Santa Barbara is a beautiful, if expensive, place to live.
They offer decent benefits to salaried employees.
Free snacks.
Fitness classes several times a week.

ConsLow pay.

Anemic raises.

Little to no opportunity for advancement.

An unequal culture. There is much lip service paid to company values that are not exercised.

Rampant cronyism in the middle tier of the company, at the expense of promoting from within.

Incompetent and under qualified middle management.

Disconnect between upper and middle management.

AppFolio is trying very hard to become profitable before a future IPO, putting a huge strain on sales and customer support as more poor fit customers are brought on. Scaling up is proving to be AppFolio's largest problem.

Advice to Senior ManagementPromote from within and deliver on your promises. You are killing moral.

No, I would not recommend this company to a friend

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Not what it once was...

Anonymous Employee (Former Employee)
Goleta, CA (US)

I worked at AppFolio full-time for more than a year

ProsPlethora of free snacks/beverages and the occasional free lunch. The people are great, starting pay is decent and the stock options are decent. There are some company sponsored sports teams that are always fun to be a part of. Young company.

ConsUpper management seems to be disconnected from the actual happenings at the bottom. Middle/lower management are unqualified and put a priority on furthering their career instead of developing a strong knowledgeable team. Raises are slim, and a job well done is non-existent. Lack or poor interdepartmental communication reeks havoc throughout the company. Little to no growth or mobility. Politics are always being played. Management is too concerned about their employees time card than they are about their performance. They are no longer a customer service first company and are now focused on profitability.

Advice to Senior ManagementMake sure your lower to middle management are qualified for their jobs or provide them training so they and their team can succeed. Nothing worse than working for incompetent managers. Offer advancement or mobility within the company. Not everyone wants to remain at a remedial position for the rest of their lives. Clean up processes within and between departments - too many things are falling in the cracks. Go back to being a customer driven company.

No, I would not recommend this company to a friend

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Fun and energetic environment.

Sales (Current Employee)
Santa Barbara, CA (US)

I have been working at AppFolio full-time for more than a year

ProsGreat people to work with

Consproduct has limitation. compensation is low compared to others in industry

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Great culture, limited personal growth

Services/Implementation (Current Employee)
Goleta, CA (US)

I have been working at AppFolio full-time for more than a year

ProsGreat starting pay and benefits
The people and coworkers are amazing. I made quite a few friends working there and the culture is energetic and fun.

ConsLimited/no advancement/mobility within the company. Pay is limiting and is not comprabable to skill and responsibility increase the longer you stay there.
There is little to no incentives/rewards even if you go above and beyond job requirements/description. As a result, there is an undercurrent of discontent.
Large disconnect between upper management and clients that use the product.
Very fine line between offering concerns/feedback about processes/company and being viewed as negative or "not on board" with the company.

Advice to Senior ManagementCreate actual advancement and career opportunities. Employees start working there with excitement and optimistic about establishing a career and building something special. By year 1-2 those emotions are withered if not gone.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Overall a nice place.

Anonymous Employee (Current Employee)
Goleta, CA (US)

I have been working at AppFolio full-time for more than a year

ProsThe employees are a great bunch, and the culture is an active one. There are lots of sports teams to play on, and monthly company meetings are a lot of fun.

ConsUpward mobility is extremely limited, favoritism runs rampant. The pay... It's bad.

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People and culture are great, but pay is on the short end.

Anonymous Employee (Current Employee)

I have been working at AppFolio full-time

ProsCompany, products, management, culture, and people are great. The people are some of the best I have worked with. The productivity and brain power of their employees is amazing. What the company lacks in pay, it tries to make up for in other ways with fun events, free shirts, feeding you at times and similar such things, which is great but those are the things you need to do if you want to attract and retain great talent.

ConsMuch like a lot of tech companies in the Santa Barbara area, they like to under pay employees. Right now, no bonus program. Raises are anemic. Company holidays are slim. Paid Time Off is average to start, increases to it are non-existant until many years later. The number of stock options they grant are okay. Upward mobility is slim.

Advice to Senior ManagementYour employees are top-notch. To keep top-notch, high performing employees you need to not only do all the things you are doing well but you also need to pay them a fair wage representative of, performance, the cost of living in the area and the industry. AppFolio is great but there is an under-swell of discontent with pay.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at AppFolio reviews and ratings - including employee satisfaction and approval ratings for AppFolio CEO Brian Donahoo. All 6 reviews are posted anonymously by AppFolio employees.