BB&T

  www.bbt.com
  www.bbt.com

BB&T Reviews

Updated 20 November 2014
Updated 20 November 2014
548 Reviews
3.2
548 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BB&T Chairman & CEO Kelly S. King
Kelly S. King
352 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 31 reviews)

  • Decent balance of work/life and good benefits with the company (in 45 reviews)


Cons
  • In my specific role, there was not room for advancement (in 13 reviews)

  • Micro-managing, unrealistic sales goals and high pressure from management (in 22 reviews)

More Highlights

169 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    You want the truth? Here's the truth for the Retail Banking Division.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker II in Baltimore, MD (US)
    Former Employee - Relationship Banker II in Baltimore, MD (US)

    I worked at BB&T full-time (less than an year)

    Pros

    BB&T takes pride in training. I would say they have one of the BEST training programs in town.

    Benefits/Compensation (Total Package) is on par with what you expect in the Washington DC Metropolitan area.

    Cons

    BB&T's Leadership is way out of touch with the current situation of retail banking. With the aid of technology (e.g., mobile banking), consumers do not have the need to come into the branches as much; however the goals remain extremely high - almost unachievable. Tactics used to reach your individual goals is questionable at best.

    The retail branch is run by Branch Bankers (formerly known as Relationship Bankers). Your Market Leader (Branch Manager) is focused on loans and building the business pipeline. However, in most branches your Market Leader will say it's up to the Branch Banker to ensure they have Planed Purposeful Call (PPCs) on their calendar. So, in essence you have to build your individual pipeline as well as your Market Leader pipeline.

    BB&T provides wonderful sales tools (e.g., Hoovers), but in most cases it will not turn into sale opportunities. They also provide you internal list, but nothing to promising comes from the leads.

    Your best bet of survival at this bank is to go into an ideal branch where everyone works together (this includes Market Leaders), work at a busy branch, or adopt some questionable sales tactics.

    In sum, if you're seeking a Branch Banker position, you have to have your sales game on par. They [BB&T] will tell you they are here for the consumer, but really it what's in it for them. If you are about building a meaningful relationship with your customer-THIS IS NOT THE PLACE FOR YOU!!

    SPECIAL NOTE: If you don't hit goals, be prepared for the boot. This is the message that was delivered to employees a week ago by senior leadership: "We got help them to the door as fast as possible"

    Being a hard worker and nice DOES not pay off....SALES IS THE NAME OF THE GAME...NO EXCUSE. Don't make numbers, be prepared for a call night.

    Advice to ManagementAdvice

    Get back to basics. Provide emotional intelligence training for your Market Leaders. Come from behind the desk and work a week in the branches. You create these LOFTY goals and blame employees for not reaching them when they are in most cases unattainable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Not for a career just for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative II in Arlington, TX (US)
    Former Employee - Collections Representative II in Arlington, TX (US)

    I worked at BB&T full-time (more than 3 years)

    Pros

    Benefits, bonuses, comp time, overtime

    Cons

    Hours, management, no integrity within company

    Advice to ManagementAdvice

    Need to replace management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at BB&T

    Pros

    Weekends off, other than occasional half day Saturday. Good learning experience. Nice to see some clients on a regular basis.

    Cons

    Always end up with overtime due to workload, but not allowed to get paid for it due to no overtime policy. You were made to back overtime out by taking longer lunches or coming in late or leaving early on another day they could work out during the week. Also, had to make daily sales goals and make cold calls. List turned in each week, sometimes daily, of who you talked to and what product you sold or discussed. Sales affected pay raises which were practically non-existent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It started out to be an amazing job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker in Columbia, MD (US)
    Current Employee - Branch Banker in Columbia, MD (US)

    I have been working at BB&T full-time (more than 3 years)

    Pros

    Getting to know clients and building a relationship with them is one of my favorite things about this job, there is always something new to do, we do get paid vacation and sick days, however those days are hard to use because there is no staff.

    Cons

    The shortage of staff members is getting be ridiculous, the goals they expect are almost unattainable because the employees doing more than required for their job title to compensate for no staff.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Strong company whose front line employees are haunted by uncertainty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker Team Leader
    Current Employee - Branch Banker Team Leader

    I have been working at BB&T full-time (more than 3 years)

    Pros

    The bank's training and development infrastructure is exceptional, I am consistently impressed by how much more competent BB&T front-line employees are than those that staff competing institutions. The bank also pays reasonably well, and the sales incentives are attainable at the branch level.

    The healthcare and retirement benefits are significantly better than those offered by competing institutions.

    This bank is certainly making money and has an extremely loyal following among small businesses due to low employee turnover. Since there is low turn-over, there is a sense of teamwork/camaraderie that is hard to create in banking.

    Cons

    While the sales incentives are pretty attainable, the sales pressure is significant, though you will get that in any banking role.

    My biggest pet peeve is the growing feeling that "something is up" with our branch model, and that information is being withheld from branch staff about upcoming changes. It is difficult to be motivated when your personal trajectory is unclear.

    We have had 0 communication from regional management regarding the changes to the branch and platform roles. Radio silence.

    Advice to ManagementAdvice

    I would like more intensive advancement training opportunities offered within the regions (such as securities licenses, etc.). This would enable more branch employees to progress in their careers and prevent the "hard disconnects" with their clients when their favorite points of contact are forced to move to another state to advance in the bank.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    BB&T is a strong financial institution and ideally puts the client first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker (Formerly Relationship Banker) in Westminster, MD (US)
    Current Employee - Branch Banker (Formerly Relationship Banker) in Westminster, MD (US)

    I have been working at BB&T full-time (more than an year)

    Pros

    great training for your position, ideally client focused. good brand name (for now).

    Cons

    outrageously high sales goals (recently increased), short staffing makes day to day operations tough and providing the PCE nearly impossible. detached management. down training (IE managers have to be tellers and bankers, bankers have to be tellers, etc).

    Advice to ManagementAdvice

    pay attention to branch level staff, adequately staff branches, this will hurt their long term

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Relationship Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker II in Columbia, SC (US)
    Former Employee - Relationship Banker II in Columbia, SC (US)

    I worked at BB&T full-time (more than an year)

    Pros

    Benefits, Training, Paid Vacation (Fed Holidays), Great Hours, Networking

    Cons

    Limited growth opportunities
    "Old Boys Club" Culture
    Limited internal promotions

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Constantly Changing Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Teller in Louisville, KY (US)
    Current Employee - Senior Teller in Louisville, KY (US)

    I have been working at BB&T part-time (more than 5 years)

    Pros

    If you are motivated there is no shortfall of work present. Management strongly promotes those who can sell.

    Cons

    Company became too focused on sales abd lost sight of the clients and the employees.

    Advice to ManagementAdvice

    Create other methods for supporting growth in the staff. Give the employees a stronger feeling that they are cared for as employees not just sales people.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great Benefits, Poor Employee Advocacy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker II in Summerville, SC (US)
    Former Employee - Relationship Banker II in Summerville, SC (US)

    I worked at BB&T full-time (more than 8 years)

    Pros

    Benefits are wonderful, including insurance, payed time off, and sick leave.
    Employees at all branches have a great working, family like relationship.
    Great place to start a career in banking.

    Cons

    You get a great starting pay but if lucky can only expect an annual pay increase of 2%, if any.
    The bank operates on a skeleton crew which can cause many frustrations.
    Very little chance for advancing in the company; nepotism at its finest.

    Advice to ManagementAdvice

    Take care of your staff and end the "good ol' boy" system in place and promote employees with real talent and who produce.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Nice company, but challenged w resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BB&T full-time (more than 5 years)

    Pros

    The company has a good values-based culture, and works hard to stay true to it. Service-focused, do-the-right-thing-for-the-client approach.

    Cons

    Systems are so 1980's, and processes are too manual. Senior management is required far too often for approvals of basic, low-level decisions. It makes the company slow.

    Advice to ManagementAdvice

    Too many providers of investment-oriented services all calling within the same bank for referrals. It's redundant, confusing and needs streamlining.

    Recommends
    Neutral Outlook

Work at BB&T? Share Your Experiences

BB&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.