BB&T

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BB&T Reviews

Updated 22 January 2015
Updated 22 January 2015
580 Reviews
3.2
580 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BB&T Chairman & CEO Kelly S. King
Kelly S. King
369 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 31 reviews)

  • Decent balance of work/life and good benefits with the company (in 45 reviews)


Cons
  • In my specific role, there was not room for advancement (in 13 reviews)

  • Micro-managing, unrealistic sales goals and high pressure from management (in 25 reviews)

More Highlights

177 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Pretty good company overall

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Employee - Retail Lending
    Former Employee - Retail Lending

    I worked at BB&T full-time (more than 10 years)

    Pros

    Good benefits, one of the few companies which still offers a pension plan. Co-workers were great!

    Cons

    Was behind the curve with technology upgrades. Recently began a reduction in force

    Recommends
  2.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Greenville, SC (US)
    Current Employee - Anonymous Employee in Greenville, SC (US)

    I have been working at BB&T full-time (more than 3 years)

    Pros

    Great benefits, lots of time off once you have worked there for five years

    Cons

    very difficult to be promoted, hard work is not rewarded quickly, bonuses have been cut

    Doesn't Recommend
    Positive Outlook
  3.  

    Good company and growing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T

    Pros

    You learn a lot about insurance and different processes. Very structured but due to the constant changes in the insurance industry some processes may be outdated.

    Cons

    Stressful at times. Not enough encouragement from some of the supervisors. Sometimes pushed to the max.

    Advice to ManagementAdvice

    More guidance when asked by employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Relationship manger for defined contribution plans and retirement and institutional services

    Current Employee - Relationship Manager in Baltimore, MD (US)
    Current Employee - Relationship Manager in Baltimore, MD (US)

    I have been working at BB&T full-time (more than 5 years)

    Pros

    BB&T has very good retirement plan benefits. They are committed to employee product and process training. There is also a great committment to client retention and the perfect client experience.

    Cons

    BB&T puts too much pressure on the non sales personnel to meet very aggressive sales goals. Also, the compensation if below industry averages, even in light of the company's stock price doing well.

    Advice to ManagementAdvice

    Provide an environment that is conducive to having content employees.

    Recommends
    Positive Outlook
  6. 2 people found this helpful  

    Great culture and values, dissappointed in staffing decisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker
    Current Employee - Branch Banker

    I have been working at BB&T

    Pros

    Most of the associates are teamplayers. Able to advance within the company easily and transfer to a different location if needed. Provides good benefits including pension. The company is willing to provide the training you need for different roles.

    Cons

    very short-staffed and as a result the company overworks associates. No overtime allowed. Their pay does not supplement the amount of work they want you to perform (you're payed less for doing more than 1 role). Repetitive conference calls/meetings. Technology is not as advanced as competitive financial institutions

    Advice to ManagementAdvice

    Market leaders should know more than how to "manage" associates and process loans. They need to fully understand the operational side of banking and sales strategies in order to be well-rounded market leaders to become more efficient in servicing the clients. As roles change and the company adds more responsibilities to an associate, they should supplement that through a salary increase. Otherwise, associates will look elsewhere where their experience and skills will be recognized monetarily. The company also needs to rehire more associates because they are overworking current associates, not giving room for vacationing or sickness if an associate needs to do so.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    BB&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T full-time (more than 8 years)

    Pros

    O.K. company to work for

    Cons

    Lack of communication within their subsidiary company CRC.

    Advice to ManagementAdvice

    Need bonuses and/or better bonuses. CRC Management needs to communicate more efficiently.

    Doesn't Recommend
    Neutral Outlook
  8. 2 people found this helpful  

    Business Development Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Officer
    Current Employee - Business Development Officer

    I have been working at BB&T full-time (more than 8 years)

    Pros

    Family oriented company. Big on people and community

    Cons

    Going through a bit of identity crisis right now. Want to be a big bank but play by small bank rules...it doesn't work which clients recognize and it's stressful to employees

    Advice to ManagementAdvice

    Focus more on retaining good employees because a lot are leaving. If you're going to play with the big banking boys we need a new set of rules

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Collections Rep I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative I in Lumberton, NC (US)
    Current Employee - Collections Representative I in Lumberton, NC (US)

    I have been working at BB&T full-time (less than a year)

    Pros

    Very fast paced meaning time goes by very fast. Very good experience with customer service.

    Cons

    They classroom train you for a week to learn basics. Nothing you learn in this week will be relevant to your job. Then you hit the floor and expected to know what you are doing. Also, department policy states you must stay in the department for 18 months before you can take another job within the company.

    Advice to ManagementAdvice

    Stop classroom training

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Estate Evaluator in Charleston, WV (US)
    Former Employee - Real Estate Evaluator in Charleston, WV (US)

    I worked at BB&T full-time (more than 3 years)

    Pros

    The ability to work independently at home was perfect. The benefits were perfect.

    Cons

    My team leader and the other members of my team were located in Virginia and Maryland; I was the only evaluator in WV because I was the only candidate for the job who knew as much as I knew about the state.
    The team leader and all other members are male.
    My team leader thought he was helping me, but I suffered constant harassment and negative criticism from him. The harder I worked, the more they expected.
    Finally, the men were paid more than I was and were promoted while I was held back, receiving only a single 2% raise in 4 1/2 years.

    Advice to ManagementAdvice

    I suggest that the old-boy network is obsolete. I also suggest that management own their decisions.

    Doesn't Recommend
    Positive Outlook
  11. 3 people found this helpful  

    Strong company whose front line employees are haunted by uncertainty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker Team Leader
    Current Employee - Branch Banker Team Leader

    I have been working at BB&T full-time (more than 3 years)

    Pros

    The bank's training and development infrastructure is exceptional, I am consistently impressed by how much more competent BB&T front-line employees are than those that staff competing institutions. The bank also pays reasonably well, and the sales incentives are attainable at the branch level.

    The healthcare and retirement benefits are significantly better than those offered by competing institutions.

    This bank is certainly making money and has an extremely loyal following among small businesses due to low employee turnover. Since there is low turn-over, there is a sense of teamwork/camaraderie that is hard to create in banking.

    Cons

    While the sales incentives are pretty attainable, the sales pressure is significant, though you will get that in any banking role.

    My biggest pet peeve is the growing feeling that "something is up" with our branch model, and that information is being withheld from branch staff about upcoming changes. It is difficult to be motivated when your personal trajectory is unclear.

    We have had 0 communication from regional management regarding the changes to the branch and platform roles. Radio silence.

    Advice to ManagementAdvice

    I would like more intensive advancement training opportunities offered within the regions (such as securities licenses, etc.). This would enable more branch employees to progress in their careers and prevent the "hard disconnects" with their clients when their favorite points of contact are forced to move to another state to advance in the bank.

    Recommends
    Positive Outlook
    No opinion of CEO

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