BB&T Reviews

Updated 26 August 2014
Updated 26 August 2014
510 Reviews

3.3
510 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BB&T Chairman & CEO Kelly S. King
Kelly S. King
318 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 25 reviews)

  • They have very good benefits and opportunities for advancement (in 37 reviews)


Cons
  • In my specific role, there was not room for advancement (in 12 reviews)

  • no room for advancement, sales goals that are met are never appreciated (in 17 reviews)

More Highlights

145 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Started off good but went down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Teller  in  Wilmington, NC (US)
    Current Employee - Part Time Teller in Wilmington, NC (US)

    I have been working at BB&T part-time for more than a year

    Pros

    Great people to work with and for, not major sales pressure, great benefits, good work/life balance, good perks, federal holidays and accumulated vacations days off, decent pay in comparison to other banks.

    Cons

    Been here for a year and have seen a major change in company culture, especially in the past six months. Changes at both branch and corporate levels, making it a bit more stressful, to a point of worry about job security. Past six months have lead to a few layoffs, short staffing which leads to longer wait times and more frustrated clients and no end on sight especially with hiring freeze. Other than that, usual cons especially being part time like having to float to other branches, a few monotonous moments, software and hardware seems a bit dated, but this comes with the territory and job title, if you couldn't handle those simple problems, I'm not sure you could do the job.

    Advice to ManagementAdvice

    The upper management really needs to get its act together and start hiring again. Being short at the teller level adds to stresses of everyone at the branch level. The management inconsistent views have turned from really caring about the client and the employee, to us employees just feeling like a B or C number and clients just being another deposit account or another loan and can and will have to deal with waiting an hour just to get into their safety deposit box or waiting 20 minutes to deposit one check. This hiring freeze and moving people around and short staffing in branches and making us employees feel like crud is really going to drive those good employees that deserve more into roles with other companies and leave you left with those employees that aren't worth a damn and don't care about the job and clients that have gone elsewhere because they may me treated better at another institution.

    It all starts at the teller level, start treating us good again and drop the dead weight at the branch and corporate levels and the sky is the limit.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Grew up as a community bank - can't be a real commercial bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Service Officer
    Current Employee - Business Service Officer

    I have been working at BB&T full-time for more than 3 years

    Pros

    Balance is decent, and most people are generally really easy to get along with. Executive management is very personable, and they do come to the regions at least once a year. Benefits are above industry standard and generally speaking there is a lot of people who work really hard.

    Cons

    Good-ole boy bank, it's who you know if you want to move-up. They are taking a retail approach to commercial business (i.e. scorecards, tick marks, referrals, and micro-managing). Segmentation is very messed up for the sales goals on the commercial side, which is tough to hit your goals unless you hit some wins. Bank is fundamentally controlled by credit - so is pricing. Sometimes conservative in spite of itself, and can't grasp the market competition in the general C&I space. Only place the bank is doing well is in small business lending, specialized credit, and CRE... tough if you are a seasoned C&I banker.

    Salary is okay, bonus compensation is crummy at best. If you're new to the bank, negotiate for a high salary because expecting a bonus that is sizable is going to be painful despite hitting goals.

    Advice to ManagementAdvice

    Redefine the commercial segments, let bankers fundamentally do their job and get deals done. Credit folks need to realize we can take some risk with a $190B balance sheet on smaller deals, and on top of that we shouldn't be afraid or syndicate deals and going after $50-100mm credits in large markets. It's time to step up to the plate and stop playing little-league.

    Middle-management needs to get over themselves and their titles - but hey, that's banking.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Cutbacks are going to kill them in the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Banker I
    Current Employee - Relationship Banker I

    I have been working at BB&T full-time for more than a year

    Pros

    This is a great company to work for. They have wonderful benefits. Getting my birthday off each year is great.

    Cons

    This is a "good boy society". If you do not fit into that mold it is difficult to find yourself advancing. The new branch positioning is not going to be a good move for their clients or the personnel that is left in the branches.

    Advice to ManagementAdvice

    Instead of laying people off use your best resources to better this company. The money that is spent on marketing is excessive and a lot of the brochures and posters get thrown away each week because they are constantly changing or we are getting brochures that are already expired. Start using the multicultural branches to actually reach out to the Hispanic community instead of just sticking a label on there.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    BB&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker  in  Washington, DC (US)
    Current Employee - Branch Banker in Washington, DC (US)

    I have been working at BB&T full-time for less than a year

    Pros

    Birthday is a holiday that you get off every year

    Cons

    Staffing, this bank operates with only two people in the branch generally

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    I think BB&T is not sure of the road ahead.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BB&T

    Pros

    good benefits; still offering pension

    Cons

    misguided management; need to define a direction

    Advice to ManagementAdvice

    Bring in some new blood.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good company for starting a career in the financial industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Manager  in  Wilson, NC (US)
    Current Employee - Production Manager in Wilson, NC (US)

    I have been working at BB&T full-time for more than 3 years

    Pros

    Great training program and great health benefits program. Still offers a pension plan.

    Cons

    The company limits internal progression by basing movement ability on current job grade rather than basing on actual qualifications. The company also has great values but not all areas of the company actually understand, live, and teach those values. The company also faces struggles with technology and system development; consistently trying to develop applications and programs in house where it is obvious that is not a strength of the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Market Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Leader  in  Washington, DC (US)
    Current Employee - Market Leader in Washington, DC (US)

    I have been working at BB&T full-time for more than 3 years

    Pros

    Good customer service culture, great benefits, great training.

    Cons

    Below industry salary, no clear direction, rapidly changing sales culture

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Lexington-Fayette, KY (US)
    Former Employee - Teller in Lexington-Fayette, KY (US)

    I worked at BB&T part-time for less than a year

    Pros

    Great place to work if you don't care about benefits and want to work less than 20 hours a week.

    Cons

    Can't work more than 20 hours a week, yet management treats you as if you are full time and expects you keep up with the handouts and everything

    Advice to ManagementAdvice

    Slow down.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    BB&T Once Was a Great Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BB&T full-time for more than 5 years

    Pros

    Decent benefits and office hours are nice

    Cons

    What has happened to this bank? Thank God I left July 2014! I became part of BB&T in a merger and was immediately pleased and loved the company I worked for. All associates and managers were nice and super supportive. The past year - year and a half... morale is TERRIBLE! This is probably due to enormous layoffs in 2013 and 2014. Unfortunately now if you are an employee or client of BB&T, you are only a number. No appreciation shown for consistently being a top performer. I don't know what went wrong other than maybe John Allison retiring. BB&T is banking BIG BUCKS- why jeopardize your reputation of "PCE" to your clients? I have never seen a bank with so little employees inside. Clients do not like it and frankly- it's NOT SAFE.

    Advice to ManagementAdvice

    What is going on? I was with BB&T for 7 years and was considered a top performer consistently. Morale is HORRIBLE. I know everyone in top management is angry at declining service scores. I am going to be really honest with you... get used to it. By eliminating people in the branch, clients have to wait long periods of time and they don't like it... no matter how you spin it. I feel you have made too drastic and detrimental decisions lately. The Small Town USA's of BB&T are not going to like this change. Unfortunately, you are losing very valuable employees because they are getting better jobs where they are treated better (that is including me- yes I was CONSISTENTLY a top performer). Treat your employees like they are number and they will start doing the same to your clients. Have more realistic views of how a branch ACTUALLY operates than looking on paper and thinking you know how one does. I am very very sad to leave my clients and my associates...what a shame. Think about people and not numbers... this includes clients and associates. Follow your own values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A good learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at BB&T full-time for more than 3 years

    Pros

    Learn many aspects of retail banking and personal finance. You will learn how to advise clients to achieve financial success.

    Cons

    Restructuring of the company has lead to an exodus of employees. Managers have become micromanagers and constantly threating about future employment. The tides are rough.

    Advice to ManagementAdvice

    The vision about helping clients has been lost.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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