Bottomline Technologies

  www.bottomline.com
  www.bottomline.com

Bottomline Technologies Reviews

Updated 10 October 2014
Updated 10 October 2014
63 Reviews
2.9
63 Reviews
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
51 Ratings

Review Highlights

Pros
  • Bottomline has a pretty good benefits plan for a company of its size (in 5 reviews)

  • There are great people to work with and the benefits are top notch (in 5 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 8 reviews)

  • No clear process for comp time when long hours to hit deliverables is a reality (in 5 reviews)

More Highlights

23 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Dissatisifactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management in Reading, England (UK)
    Former Employee - Project Management in Reading, England (UK)

    I worked at Bottomline Technologies full-time (more than an year)

    Pros

    benifits may be, life insurance and pension

    Cons

    Management is very bad and racisim is high

    Advice to ManagementAdvice

    Be open-minded and give non english staff a bit more freedom and motivation and rewards.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Management issues a huge barrier to success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time

    Pros

    This is a solid company that is in growth and acquisition mode, so it presents an opportunity for job security if you are in the right division with a supportive manager. Benefits were pretty standard, as far as PTO, insurance and 401k. There are opportunities for flexible hours and remote employment, which is beneficial for some.

    Cons

    From lack of mentoring, guidance and leadership to outright intimidation and very unprofessional internal communications, there were many red flags to indicate that this position working with the LegalExchange product was going to be a rough ride. There was an undercurrent of dissatisfaction and concern throughout the team which lead to an environment where co-workers were unwilling to take ownership of issues and willing to quickly throw others under the bus. Mysterious "lay-offs" and transfers left you wondering what the future held for you at Bottomline. Topped off by a lower than average salary, extremely long hours and ridiculous stress, it was an easy decision to leave. No one needs to be bullied in the work place.

    Advice to ManagementAdvice

    Seek feedback from your employees and identify those who are unable to lead through positive example and position their team for success. This company has a bright future and should not be hampered by bad management.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Downward spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Portsmouth, NH (US)
    Current Employee - Manager in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Benefits are good. Vacation time is good

    Cons

    Managers have no guidance. No open door policy with HR. No performance reviews. No job descriptions. No leadership or regard for employee growth. Many employees are underutilized.

    Advice to ManagementAdvice

    Trust in your employees. Innovate the products. Hire leaders as managers. Recognize that your employees are your greatest asset.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 8 people found this helpful  

    Great example of how NOT to run a company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Portsmouth, NH (US)
    Former Employee - Sales in Portsmouth, NH (US)

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    Bottomline has a pretty good benefits plan for a company of its size.

    Cons

    CEO does an all employee call each quarter to discuss company financials - complete with cow bells, bad jokes, and laugh tracks. Something similar to a very bad vaudeville act. CEO likes to talk about how well the company is doing..... then cancels bonus payouts at will, even when the company achieves its financial targets.

    Advice to ManagementAdvice

    Create a real growth strategy that is strategic - and not one that focuses on buying poor performing companies in adjacent markets at a discount - just to prop up near term quarterly earnings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 10 people found this helpful  

    Why do they keep Rob Eberle?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    Some really nice people and nice work environment. They try to make it family friendly, but often this is in word not deed.

    Cons

    The CEO creates a hostile and demeaning atmosphere that is counterproductive to a healthy work environment. The pay is so-so and the benefits are average. The top management gets all the perks. The CEO drives a Porsche, naturally. There are no "free massages", so whoever wrote that is a bot.

    Advice to ManagementAdvice

    It is time for Rob Eberle to go. What kind of strategy is it to denigrate your employees? Will this keep people here or attract the best people in the future? There are a lot of good people at Bottomline, but Eberle is a total fail. He blames others for his own mistakes, and instead of offering employees any constructive criticism so they might learn from a mistake he will send a scathing email copied to dozens of employees (guaranteed to embarrass) or shout at the poor person in front of half the office. I got out of this place fast because I have too much self-respect to put up with his crap.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Excruciating and all consuming!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    They don't realise when they're being ripped off and lied to, so if you have the stomach for the toxic culture, you can milk them for everything they're worth.

    Cons

    Incompetent, arrogant and completely myopic global executive management.
    Incomprehensible approach to market.
    Unethical customer and partner relations.
    Slow product development lifecycle.
    Predatory commercial practices.

    Advice to ManagementAdvice

    Give it up! Stop lying to stock market analysts, your customers, your employees and yourselves.
    Let the good people do good things. Make the useless ones leave.

  8. 10 people found this helpful  

    Bottomline Technologies where incompetence meets ignorance

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in Portsmouth, NH (US)
    Current Employee - Applications Developer in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Great benefits ...good locations across the US and UK . Below the VP level lots of great people. A good place for someone to start their career if only to see what not to do.

    Cons

    Environment as mentioned in numerous reviews is toxic. Sr management is borderline incompetent and without question arrogant and ignorant. The amount of wasted opportunity is beyond imagination. If you NEVER want to feel accomplished or successful you will fit right in. As soon as I have an option I will move on like most of the other good people.

    Advice to ManagementAdvice

    To the CEO we all know your genuinely passionate about business and people but unfortunately your expressed ideals are not realized in your company.
    To the CEO beware of false prophets ... !
    To the CEO it's your job to know if your Sr. Management is effective ... If you held yourself to the standards you promote you would be a "C player" when evaluated on your direct reports effectiveness
    To the rest of Sr. Management and certainly to the newly anointed or promoted ... You really need to step away before you ruin the company ... The honeymoon is over the first part of solving the problem is knowing that you are the problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 17 people found this helpful  

    Bottomline Technologies is a family wrecker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time

    Pros

    Free fruit, free ice cream truck in the summer, ok for people new to the job market who have no sense of their worth and are willing to work impossible hours without overtime pay. Good employee stock purchase plan. Employee of the quarter recognition. Community giving.
    It's possible to survive here as long as you don't look at the outside employment opportunities.

    Cons

    The cost of this job is all too often one's family, marriage, or health. Even at the VP level people end up having to choose between keeping their family together or keeping their job. People get so overworked that it's common to get stopped in the hallway to hear employee griping. The HR department gives lots of lip service to quality of life but I the following are true stories of former employees :
    An employee in building services was called back early from recovering from a tumor removal to pack up boxes for laid off employees and then he was laid off when he was done.
    An employee was forced to choose between being with her mother the day that she died from cancer or lose her job. It was the end of the quarter and the end of the quarter is a hostage situation at BT.
    Employees are regularly denied breaks at the end of the quarter simply because each quarter is poorly planned. Employees are often demeaned by having to ship software that isn't ready to be deployed, simply to get revenue recognition.
    The CEO is all about image. It's not unusual for him to hint to employees that they should put positive reviews up here. I cringed when I saw that he publicized the murder of an employee in the Portsmouth, NH office while at the same time the company could be cold blooded to employees with ill family members. "FMLA? What's that?"
    There is little to no career path. Managers treat annual reviews like they are a necessary evil and executives are often immune from wage freezes.
    Once you leave BT and go to another employer you realize how undervalued you were and how poor the quality of work/life balance was. The CEO used to be known for parking his Porsche in the community college lot so that the employees wouldn't get a hint of how well off he was. Surfing the insider trading boards is an exercise in masochism that some employees indulge in.
    The HR department doesn't participate in the employee quality of life. They seem to be there to defend the company against lawsuits.
    When the CEO reads a book that inspires him he'll change the organization massively and sometimes negatively without getting employee feedback.

    Advice to ManagementAdvice

    Leave. The "working with and for each other" line is insulting and disingenuous. One has to be careful walking in the hall to not have the CEO walk into you as if you are invisible. The employees have families. Stop trying to win awards and trying to get the world to believe that you are a great place to work and step aside and let someone who actually values employees to be in charge. Get rid of the ice cubes that run the HR department. There was a big downgrade in leadership several years ago and the promise of this employer is gone.
    Shame on the leadership for strong arming employees to write positive reviews. It's funny to see the clues that they leave to make sure that the leader knows that it was they who wrote the review. Stop telling the employees how much cash you have on hand in one breath and to tell them that it isn't for raises in the next. It demonstrates extreme disconnect.
    Headhunters used to look me in the eye and say, "how did you manage to stay there so long?" The better question is why?

    Doesn't Recommend
    Disapproves of CEO
  10. 8 people found this helpful  

    Run away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    Good benefits, free fruit in the summer, free ice cream.

    Cons

    If you want your ideas, suggestions, and work to go unnoticed if your not in Portsmouth then this is the place for you. They are a national company trying to be a global company. When you have a distributed workforce you must utilize them to your advantage, this company doesn't know how to do this from middle management all the way up. Getting someone to respond via email is the most trying task I have ever seen in a company, I would have emails go days without a response and this from my own team. Since I was a remote user and not in Portsmouth there was never a feeling of being welcome by the majority of people. I watched and listened to people actually undermine the CIO, so there is no respect for the management at all.

    Advice to ManagementAdvice

    Go back to school and learn how to run a global company. You may be one of the biggest players in your market but you have a lot to learn.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Most recent 5 star review was a plant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time (more than 5 years)

    Pros

    Great review that speaks only the positive aspects of the company.

    Cons

    The fact that people feel the need to write bogus reviews on glassdoor to attract employees.
    The reviews that aren't all perfect, and not the place for everyone, are manufactured stories.
    Work/Life balance is one of the biggest problems here, and causing many long time great performers to quit.

    Advice to ManagementAdvice

    Support your current employees, don't fire them, and hire new ones at twice the salary.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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