CSG International

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CSG International Reviews

Updated 16 January 2015
Updated 16 January 2015
29 Reviews
4.0
29 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSG International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
29 Ratings

Review Highlights

Pros
  • Work life balance - dont have to work crazy hours (in 6 reviews)

  • Its a relaxed place where you are free to work from home whenever you want (in 4 reviews)


Cons
  • Too much opportunities for career growth (in 3 reviews)

  • Revenue is coming few customers also consolidation (in 4 reviews)

More Highlights

29 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Good place to work if you like to gain end to end billing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Development Consultant in Bangalore
    Current Employee - Senior Development Consultant in Bangalore

    I have been working at CSG International full-time (more than a year)

    Pros

    Good exposure to end-end telecom billing.
    Nice salary structure.
    Good working environment.
    Good incentives

    Cons

    Lesser onsite.
    Onsite locations are not good. Most of the places were not safe to travel.
    Not much process driven.
    Personal growth is not good promotion wise.

    Advice to ManagementAdvice

    Try to make company more process driven. Better to adapt CMMI lever certification which will help to align current software development process to concrete and more mature processes.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Development Consult in Bangalore
    Current Employee - Senior Development Consult in Bangalore

    I have been working at CSG International full-time (more than 3 years)

    Pros

    1) Work life balance
    2) Flexible timing
    3) No weekend work

    Cons

    1) No fast career growth
    2) No onsite

    Advice to ManagementAdvice

    Prefer internal candidate for promotion.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Senior Process Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Process Improvements in Bangalore
    Current Employee - Lead Process Improvements in Bangalore

    I have been working at CSG International full-time (more than 8 years)

    Pros

    Good work environment
    Good work / life balance

    Cons

    Not really
    Focus on internal promotions first before taking people from outside

    Advice to ManagementAdvice

    More transparency
    More employee friendly approach
    Focus on internal promotions first before taking people from outside

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Wonderful Work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time

    Pros

    Good Work life balance
    Gentle management who can hear concerns
    Respect each others responsibilities

    Cons

    Need to concern a lot about gaining more client projects

    Recommends
    Approves of CEO
  6. 5 people found this helpful  

    If company is giving you nice hike, carrier growth and work-life balance then one can enjoy working here. BNG-IN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (more than a year)

    Pros

    If you are in a HR/Admin department then life is cool as employee strength is < 500 in india so some how its manageable.

    If you are in finance department then during financial year end you might get overloaded with work.

    If you are a dept head in HR/Admin/finance then work-life balance is expected to be excellent.

    If you are in a technical line then growth is limited. Max till senior Architect after that there is name shake growth.

    There is no IN time mandatory (but assumption is around 9-10AM). Now a days where most big companies follow a strict IN time this gives great flexibility and relief from early morning traffic.
    Generally if a project manager is non-indian like Australian(senior old CSGI employee) then work-life balance used to be good in those project. In few Austrian project one can enjoy the Austrian work culture benefit like proper IN-OUT time expectation.
    One need to work on it unique technology and script. (EPM, perl with customized libraries, singl.eView , Tuxedo & Oracle DB). Mainly a developer used to work on EPM or GUI configuration. If one developer is layoff then its difficult to find job outside singl.eView project companies.

    If you are a Tester then its of no much concern as testing one will learn. Even if you are layed off then you can find similar telecom testing job in outside companies which does not work on singl.eView.

    This company used to have agreement with companies where Singl.eView projects are there like Verizon, TCS, Mahindra Satyam/Tech M, Wipro, Reliance etc So leaving this company and joining it competitor with high paycheque might not work.
    If one is working in IME (Mediation-gurgaon) then atleast IME is having better market than Singl.eView. But i doubt how many operators in India or Asia uses IME.
    If one is working in ICT (Inter-connect) then the product is not having good market.So one’s career might be at risk.
    Salary structure is good with nice % of basic pay and FBP.
    In the CTC there is no variable.

    If you are new to the company then forget that in the beginning of the career you will get good hike. in annual appraisal your line manager will always have point to tell you that you still need to learn a lot so you are getting low rating. This has happened with many.

    Recently they have come with policy where a team people is not forced to fit in the bell curve for the annual rating. But if the line manager mindset is negative towards you then it is also possible that all team member of team will get a low rating :)

    In carrier growth they have an extra layer of "specialist" which is not seen in other companies. If one want to grow to manager then its preferred to be in testing line.

    dev -> senior dev -> Specialist -> Lead -> Associate Architect -> Architect -> senior Architect -> Lead Architect

    tester -> senior tester -> specialist -> Lead .after this one cannot grow in testing line here :)

    dev/tester -> senior dev/tester -> specialist -> Lead -> Manager -> Senior manager -> Program Manager -> APAC director etc -> Managing director (INDIA) ... one can also grow beyond APAC level, but that is almost 0.

    Work pressure:

    tester has least pressure as developer and Architect are there to guide them.
    Developer has got more pressure than a tester.
    Lower level architect used to be in work/deadline/quality pressure.
    Project Manager as usual is just a person who is there to take the credit if everything works fine. If fails then techincal team is responsible. Few Techinical Managers are good.
    for senior managers daily work deadline pressure is less but as usual high responsibility.

    They keep proper number of resources in a team (even at expert architect level) so that employee gets nice work-life balance.

    Techincal person has more respect & power than a managerial position person at the same level. Hats off to the top managers in maintaining this.
    But sometimes this company does not pay good salary to an ex-employee. This used to vary from time to time and on employee to employee basis.

    Onsite is less here. Overall company used to take very good care during onsite work. Like if stay is more than 1 year company will pay to learn the local language, company will also pay for consultant fee for the spouse job search. This good thing is also decreasing day by day. Also during on-site travel if you retain the bills then only you can get tax fee Per-diem. Apart from Per-diem they used to also give hard-ship allowance for bad location which used to be some % of basic pay.

    Project level outing is there and one get can expect atleast one in a 6 month period. Other team building activities used to happen.
    Festival celebration and employee leaves are just like other indian companies. Sometimes one might have to compromise with personal life because of typical Indian management. This depends on case to case basis.

    Many work here for > 5 years.

    Cons

    Its very very unsafe if you are a manager. Lots of layoff used to happen in manager line. but for manager work-life balance and salary is good :)

    The frequency of layoff is almost every year and in its worldwide offices.

    Now a days no work from home even for a pregnant lady.
    Awards are less relative to other indian companies.
    Being an indian you have limited growth in this company with very few exception.

    If manager is not good then you might will have to leave office late, come on weekend, cancellation of planned leave.

    After few level they don't pay nice to a tester. they are ok to hire a tester with only BSc education and pay less to them.

    Advice to ManagementAdvice

    The main strength of this company is its western/Australian work culture and work-life balance please maintain that. Also try not to hire a person whom you might to layoff in future. Indians generally look for job-security & carrier growth more than the CTC figure.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Nice company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (less than a year)

    Pros

    good work life balance.. very helpful and experienced people

    Cons

    canteen facility can be improved further

    Recommends
  8. 1 person found this helpful  

    The work environment good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Development Consultant in Bangalore
    Former Employee - Senior Development Consultant in Bangalore

    I worked at CSG International full-time (more than 3 years)

    Pros

    It is a product based company and it has good opportunities for experienced software professionals who have worked in telecom domain and want to have an end to end experience of BSS/OSS delivery. The salaries are also on the higher side.

    Cons

    It is a small company with limited diversification opportunities as it mainly concentrates on Telecom domain. The company is not so good for freshers.

    Advice to ManagementAdvice

    Even though the primary focus is on product, the company should try and compete in managed services business as well.

    Recommends
    Neutral Outlook
  9. 3 people found this helpful  

    You must be lucky to be happy in here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Development Consultant in Bangalore
    Current Employee - Senior Development Consultant in Bangalore

    I have been working at CSG International full-time (more than 3 years)

    Pros

    -If you are lucky or a Bengali, you'll land in a better project and don't need to change your Job from here.
    You'll get onsites, good pay etc..
    -A Catalyst team to conduct activities frequently
    -Flexibility

    Cons

    - B-groupism.
    - Your project manager is not the one who reviews your performance, its your line manager who doesn't have any idea of what you are doing.

    Advice to ManagementAdvice

    Nevermind, you cant change it.

    Recommends
    Positive Outlook
  10.  

    Normal Company

    Current Employee - Development Operations in Omaha, NE (US)
    Current Employee - Development Operations in Omaha, NE (US)

    I have been working at CSG International full-time (more than a year)

    Pros

    CSG has a casual culture; you can work from home occasionally, and there is not really a dress code. It is easy to talk to whoever you need to get something done.

    Cons

    The casual culture means people that have been here forever are stubborn and stuck in their ways. There are bad eggs, just like at every company. Luckily, working around them isn't hard.

    Recommends
    Positive Outlook
  11.  

    Transitional times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International

    Pros

    Internal communication and marketing is great, and there is a real sense of empowerment to own your role. There is a real mix of cultures due to the acquisitions by CSG, so you can always gravitate towards areas of interest. Genuinely very customer-oriented vendor, so practical experience is highly valued. Very easy going environment, but looks to reward those that go above and beyond. The Benefits are a great package, and compensation is very competitive.

    Cons

    Company has a great focus on anything that impacts the key accounts that provide a very high percentage of their revenue. If you are outside of that workstream, it can get frustrating to get company focus and support. Their is a real clash of cultures within the organization between the original company and the acquisitions, which is still be played out, plus their is a real intent to somewhat maintain the status quo in the original company, which makes entering it very difficult, and even harder to be promoted within it.

    Advice to ManagementAdvice

    The only advice I would give is that a more long-term strategy to move the company forward needs to be developed as there are too many knee jerk reactions to predictable events. With no assessments of available resources, there is no knowledge of skillsets to drive a global strategy, and consequently, there are going to be continual rounds of cost cutting.

    Recommends
    Positive Outlook
    No opinion of CEO

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