CSG Systems International

  www.csgi.com
Work in HR? Unlock Free Profile

CSG Systems International Reviews

Updated Mar 05, 2014

Be The First To
Add Photos

All Employees Current Employees Only

3.2 49 reviews

54% Approve of the CEO

CSG Systems International President, CEO, and Director Peter E. Kalan

Peter E. Kalan

(28 ratings)

45% of employees recommend this company to a friend
11 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Negatives slightly outweigh the positives

    Systems Administrator (Current Employee)

    ProsWork schedule is pretty flexible. Pay is pretty good. Seems like most lower management is down to earth and good to work for.

    ConsLeadership communicates with employees like they are marketing to their clients. Middle management stuck in perpetual bureaucracies where progress is measured in millimeters. Company is consumed by endless paperwork. Every new project is a priority with not enough manpower to keep up.

    Advice to Senior ManagementCSG used to be a place people raved about working at, no longer. Stop investing in resiliency after resiliency plan and try looking to your employees for solutions. Morale is at an all time low, time to act.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    CSG

    Anonymous Employee (Former Employee)

    ProsSome of the people are wonderful but it depends on what department you work in.
    Easy commute.
    OK Pay.

    ConsOld boys club feel. They allow lazy people to stay on. No ambition to move in to the future. Pretty outdated technically considering they are a software company. Lots of management act inappropriately. Tons of favoritism by management.

    Advice to Senior ManagementClear out and start over.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good times and bad

    Lead Software Designer (Former Employee) Englewood, CO (US)

    ProsGood people. Lots of great technology. Still have a mainframe.

    ConsIf you don't keep moving up, they will move on without you.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good for starters, flexible, good environment

    Anonymous Employee (Current Employee)

    ProsFlexibility, good environment, good for beginners

    ConsLack of learning curve and no potential for upward movement

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    A mediocre experience which has gotten worse significantly in 2012.

    Anonymous Employee (Current Employee) Omaha, NE (US)

    ProsGreat benefit package, generous vacation allowances

    ConsAn oligarchy of service bureau oriented business model types who don't get the way business is run in the technology industry today.

    Advice to Senior ManagementEither learn how to manage multiple recent acquisitions or divest yourselves of them

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Disappointing

    Anonymous Employee (Former Employee) Omaha, NE (US)

    ProsPay - Co-workers - Benefits - location - work environment - challenging work

    ConsMiddle to Upper Management can be terrible in many of the departments - favoritism (many based on who you know and how much money you have- definately not based on the knowledge and experience you bring to the table - promotions being offered to those that have no experience or knowledge at all)- unfair and unethical at times - layoffs

    Advice to Senior ManagementHave a consulting team come and in meet with your middle managers, upper management, and your associates. Listen to what the consultants offer as feedback and take steps to resolve the issues that you will be made aware of.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Not the right place for anyone who is a professional with integrity

    Software Tester (Former Employee) Omaha, NE (US)

    ProsFree popcorn. Given early out on the eve of holidays. Not a horrendous amount of overtime. Interesting and challenging work. Some very nice smart coworkers.

    ConsPeople there are frightened of making a mistake, frightened of offending "the ear", and afraid to trust each other. Example: small group of developers discussed a laborious paper process that could be replaced by file compare, sounded like they have wanted this for a long time. I'm not a developer but I thought I'd bounce the idea off a developer from another team. Other developer quickly looked around to be sure we were alone, dropped voice to a whisper and said "You HAVE to be careful what you say! There are people who have been here a long time and don't want things to change." The good news is I see they are advertising for an internal auditor so maybe the cloak and dagger era of process improvement will end soon.

    Advice to Senior ManagementEmpower the technical staff to make changes, they know what isn't working and how to fix it. Support the technical staff instead of treating them like they cannot be trusted. Figure out which people are refusing to allow change and figure out what is causing the fear in the technical staff. Maybe an anonymous hotline for whistle-blowers would help. Train the managers on how to be managers.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not my cup of tea.

    Anonymous Employee (Former Employee) Omaha, NE (US)

    ProsDecent local job in the IT field. Benefits.

    ConsLeadership is out of touch with CSG employees working directly with the client. No real opportunities for advancement. Morale continues to nose dive due to yearly layoffs and disconnected leadership. Stay clear unless job security and advancement are not important to you.

    Advice to Senior ManagementWatch 'Undercover Boss' to see what you've been neglecting. Start caring about those who work directly with your clients.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Stay Away

    Anonymous Employee (Former Employee) Fairfield, NJ (US)

    ProsStable very stable than needed

    ConsNew jersey location in general is highly unorganized with no work life balance. Every one is requried to do so many roles from manager to programmer to analyst to tester,that it is impossible to do every thing in time without working all the time. For extra work there is hardly any career growth in the organization.

    Advice to Senior ManagementThey should look at how other locations are working more closely than assuming

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good benefits, outdated work and career stalemate

    Software Developer (Current Employee) Chicago, IL (US)

    ProsCSG has an attractive benefits package and a casual work environment. I was doing Microsoft .NET development in a consultant role. Essentially, there is a core group of developers that creates a suite of CRM applications that are then shopped around to ISPs to manager their user accounts and provide a billing platform. Often it's necessary to integrate into the clients legacy billing systems. The core application is rather complex and it allowed me to gain an understanding of writing software at an enterprise level that academia could only allude to. I met a few great people that crossed out of the work friend boundary and into the "person I actually give a damn about outside work" category.

     It was nice to have MSDN licenses and work with relatively current technology. There is ample paid time off. Many company events at nice restaurants and bars.

    ConsNo chance for career advancement. Promotions were impossible to come by. In my three year stint only one of the developers in my department was promoted to "senior software engineer". Otherwise there are a bunch of chiefs sitting in their offices holding their ground. The core application team seemed to be antagonistic toward the custom team, the ones who actually customized the core app so that it could fit the needs of the client and make the company money. It all felt very cliquey. I'm the type of person who weaves in between many social groups because I can see people for who they are outside of the group they exist within. Management was ill suited. I've had a range of managers from code guru with little social skills to self proclaimed "hands off" manager who really didn't seem to be that interested in the people that reported to him.

    Many of the projects I was placed on involved working with very old legacy code, which I felt set me back in regard to keeping my skill set current. There was also a lot of bench time and bench projects to occupy us that ultimately were canned. Morale in my department became extremely low and many developers found new jobs elsewhere. I would prefer to work on one project of large scope and complexity than several one-off rinky dink projects. I never understood the social rifts between the core developers, custom developers and developers in other departments.

    Advice to Senior ManagementPromote people.

    No, I would not recommend this company to a friend

Worked for CSG Systems International? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.