CSG Systems International
3.3 of 5 46 reviews
www.csgsystems.com Englewood, CO 1000 to 5000 Employees

CSG Systems International Reviews

Updated Apr 15, 2014

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3.2 45 reviews

                             

52% Approve of the CEO

CSG Systems International President, CEO, and Director Peter E. Kalan

Peter E. Kalan

(27 ratings)

42% of employees recommend this company to a friend
13 Employee Reviews Back to all reviews
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A great place to work

Anonymous Employee (Current Employee)

I have been working at CSG Systems International full-time for more than 5 years

ProsGreat work life balance. Wonderful and talented people. A great industry to be in at this time. A growing company with competitive salaries.

ConsSometimes rigid corporate structure. Promotions from within are slow and sometimes very hard.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A good company, and a good place to work.

Anonymous Employee (Current Employee)

I have been working at CSG Systems International full-time for more than 5 years

ProsA company of professionals. Has many opportunities, if you can navigate some bureaucracy.

ConsSlow moving to new implementations.

Advice to Senior ManagementRemove red tape obstacles.

Yes, I would recommend this company to a friend

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Good employer, but not as great as it once was

Anonymous Employee (Current Employee)

I have been working at CSG Systems International full-time

ProsPretty flexible work schedule. Casual dress code. Super nice people. Decent pay. Broad use of technology provides many job opportunities.

ConsNot the company it used to be. Seems to be confused on if it wants to go wide or go deep. Chicago influence has changed the once-wonderful Omaha / Denver culture.

Advice to Senior ManagementToo many major changes all at once. No one feels setup to succeed.

No, I would not recommend this company to a friend

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Great place to work

Anonymous Employee (Current Employee)

I have been working at CSG Systems International full-time for more than 3 years

ProsCSG is a great place to work, the work is challenging and the coworkers are great. The benefits are good and the managers treat you with respect. The culture and values of the company are great, it feels like a family and you are treated like one.

ConsI can't think of any cons currently. The clients are demanding as should be expected.

Advice to Senior ManagementNone

Yes, I would recommend this company to a friend

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Software Quality Assurance Engineer

Software Quality Assurance Engineer (Former Employee)
Denver, CO (US)

I worked at CSG Systems International full-time for more than 3 years

ProsGreat staff, challenging projects and management respects and values their IT departments.

ConsSenior Management doesn't always promote from within. A bit bureaucratic. Advancement is slow.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good place to work, but there are drawbacks

Lead Developer (Former Employee)
Bloomfield, NJ (US)

I worked at CSG Systems International full-time for more than 5 years

ProsStable work environment. Overall, decent compensation/benefits. Good work gets recognized and rewarded.

ConsDysfunctional internally.....have trouble believing the company can be competitive in the long term without a major change in management....which did not seem likely while I was employed there. Lots of dead wood , so it's not a good place for a junior IT person to get exposed.

Advice to Senior ManagementMake people accountable for bad decisions.

No, I would not recommend this company to a friend

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1 person found this helpful  

Satisfied but definitely room for improvement

Information Technology (Current Employee)
Omaha, NE (US)

I have been working at CSG Systems International

ProsThe work environment is pretty friendly
Very casual dress code is a bonus
Benefits are above average from what I know about.

ConsInformation passed down from upper management is much too vague and generic.
A lot of situations where the right hand doesn't know what the left hand is up to.
Quick to bring the hammer down on what is viewed from upper management as a problem but extremely slow to reverse when the situation shows it's justified.

Advice to Senior ManagementUpper management needs to find a way to truly communicate better with the average employee. They do a good job at regular generic updates but those just don't seem to be effective.

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good. valuable

Software Developer (Current Employee)

I have been working at CSG Systems International

ProsGood professional environment. Nice employees.

ConsOmaha is a small city in MD.

Yes, I would recommend this company to a friend

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1 person found this helpful  

Great place to work but don't count on a long tenure

Business Analyst (Former Employee)
Omaha, NE (US)

I worked at CSG Systems International

ProsRelaxed Atmosphere, Challanging Work, Great People To Work With. New buidings in 2012.

ConsThe more tenure you have, the less job security
Morale low due to long work hours

Advice to Senior ManagementFocus on your people and watch how well they perform. You have some talented people working at CSG that are overworked and under appreciated.

No, I would not recommend this company to a friend

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Great Company to work for until recent years

Anonymous Employee (Former Employee)
Omaha, NE (US)

I worked at CSG Systems International

ProsThe CSG culture has historically been one that promoted entrepreneurially behavior in its employees. It was an environment where employees could ask questions, challenge new inititatives and feel as though their voice was heard. The company's growth through acquisition strategy has provided great opportunities for the midwestern organization to learn about integration of corporate cultures.

ConsCSG has attempted to broaden its product/service lines to decrease the pressure of having the majority of its revenue tied to a handful of clients. Unfortunately, the in-house 'blame game' is alive and well at CSG, from sales, to development, to product management. Executive management is busy 'counting beans' rather than leading and holding those responsible, accountable.
Within the past 5 years there has been a significant shift in the culture that is a double standard. Management asks/requires employees to share their ideas and expand their skills (stretch goals) but do not provide the necessary support to help them achieve the goals and then wonders why employees are disenchanted and not motivated.

Advice to Senior ManagementSpend some time to personally understanding what mid-level managers and employees think of the most recent initiatives.

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Glassdoor is your free inside look at CSG Systems International reviews and ratings - including employee satisfaction and approval ratings for CSG Systems International CEO Peter E. Kalan. All 13 reviews are posted anonymously by CSG Systems International employees.