Chubb Corp Reviews

Updated 28 March 2015
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Chubb Corp Chairman, President, and CEO John D. Finnegan
John D. Finnegan
11 Ratings

21 Employee Reviews

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  1. Helpful (1)

    This is the home for "dead wood"!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst (IT) in Warren, NJ (US)
    Former Employee - Senior Analyst (IT) in Warren, NJ (US)

    I worked at Chubb Corp

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    - The company is doing well
    - If you're a schmoozer with few or no skills, you'll fit right in
    - You don't need to know much to work here

    Cons

    - you won't learn much from staff (they are unskilled)
    - junior level people in senior level positions
    - dead wood abounds
    - IT is a good 15 years behind the industry
    - "who you know and who likes you" is of major importance

  2. Helpful (2)

    Supervision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Whitehouse Station, NJ (US)
    Former Employee - Anonymous Employee in Whitehouse Station, NJ (US)

    I worked at Chubb Corp

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexibility for some of the employees. Good job training for the customer service reps. Good benefits and good PTO policy.

    Cons

    Bullying by upper management, lying, falsifying results, blaming, ridiculously high workload. Little or no training for any job other than customer service representatives.

    Advice to Management

    Pay attention to the story behind the numbers. Look closely at HR, they "cover up" a lot.

  3. Helpful (4)

    Chubb - the definition of mediocrity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Warren, NJ (US)
    Current Employee - Anonymous Employee in Warren, NJ (US)

    I have been working at Chubb Corp full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Stable company, good salaries, stable company, nice people, stable company, good career opportunities, etc.

    Cons

    This is the perfect company for people who want to stay at one company, not be overly challenged, stay there FORVEVER and retire. The average employee has been there 10-20 years. And it's not because Chubb is the best company in the world. It's because no one is overly challenged and employees are allowed to stay - whether they are significant contributors or not. Technology is from the 1970s. There are very few millennials. 50% of Chubb's workforce will be retiring in the next 5 years. If you aspire to Google, Yahoo, Amazon or Bloomberg, want to be innovative in a highly energetic environment, this is not your place. As an investor, I don't know how you would ever invest in a company this far behind the times.

    Advice to Management

    Invest. Invest in your people, technology and culture.

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  5. Helpful (3)

    Tough Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Whitehouse Station, NJ (US)
    Former Employee - Anonymous Employee in Whitehouse Station, NJ (US)

    I worked at Chubb Corp full-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits are very good

    Cons

    The culture is tough. They are clannish and don't like outsiders. They are extremely clickish and will provide negative feedback on new comers. It is more important to fit into the clicks than deliver results. They don't like new comers that are results oriented. What other say about you is the most important thing.

    Advice to Management

    Listen to your employees instead of being one sided

  6. Helpful (11)

    Service Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Service Center Examiner II in Simsbury, CT (US)
    Current Employee - Claim Service Center Examiner II in Simsbury, CT (US)

    I have been working at Chubb Corp full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The employees you will work with are generally respectful and helpful. Of course there will be a few bad apples who try to cause trouble as with any workplace. Once you settle in there is a lot of flexibility in regards to work life balance. As long as you get your work done you may come and go as you please within reason. It seems if you push hard enough or complain you will be able to work from home and possibly advance. The training is non-stop so you will constantly be learning about the job. The job itself is interesting and challenging as well as rewarding. There are snack bars in the building that charge as little as 50cents versus the vending machines that charge more than double. There is an onsite gym that is free and pretty decent. There is a bike trail nearby that comes in handy for jogging or when you need to decompress to regain composure. You can walk to a Dunkin' Donuts. Parking is free.

    Cons

    Please note: You must have your CT Casualty Adjuster's license for this position. If you do not have it you will need to pass the exam within 6mo of employment.

    There are 4 major negatives.

    Pay: Low. If you are extended an offer you must negotiate an acceptable salary you feel is fair. The trend is to strong arm you into accepting what they want to pay you. You will be surprised at what salary they will offer you as it is well below the market average when comparing the job duties and responsibilities with the local competitors. Once you accept you will be stuck with this low unfair salary until you quit and move on. When comparing actual empirical and tangible salary info of local competitors the pay is a slap in the face as other companies offer a 4-5% increase per year + a bonus or if the increase is as little as 2% the bonus reward is very large.

    Leadership: None. The so called supervisors serve a role as selfish entitled condescending enforcers who use fear and intimidation to motivate their staff. Supervisors are not able to provide immediate relevant and honest feedback. Supervisors are not able to provide any development plans, coaching or career guidance. Supervisors are not able to provide training and technical guidance to their staff. Supervisors are not able to review individual employee's work product and performance fairly because they do not use objective reasoning and are pressured to keep salaries low and promote job attrition. Supervisors have absolutely no passion for their employees, their engagement, or their development. What supervisors are coached in is how to write a skewed review to make a reader conclude something that is just not the full truth. The individuals that are employed as supervisors and manager are truly not qualified for the position.

    Advancement: None. The Service Center is structured like a Call Center. This is a fatal flaw as you can not adapt a call center mentality to EPL claims handing. There is EXTREMELY high turn over. We are literally losing 1 employee a month. This is a small office thus there are limited functions. When there is an opening outside of the Service Center it becomes a dirty competition with games and politics. Supervisors have actually discouraged certain employees from posting for other jobs within the company. Its more of who you know than your actual work performance. In a nutshell there is no opportunities for any advancement unless you go the complaint and/or disability route.

    Work environment: Toxic. Very low morale. Lots of talking behind people's back. Dishonesty. Dissension. No respect. People embellishing others' mistakes to make themselves look like the hero. This is across the board from supervisor to subordinate. Unrealistic expectations that are not obtainable as they need an excuse to keep salary low, remove dead weight, and promote attrition. Heavy workload. Negative only feedback and comments from supervisors. Supervisors main goal is to find mistakes and exploit and document them. A sense of fear created as employees are actually afraid to ask questions. Complaints to HR. "Every man and woman for themselves" mentality. "Throw you under the bus" tactic is used often by many. Plausible deniability is a tactic a few supervisors and technical resources use. When employees are openly discussing job searches and job interviews with competitors, being unhappy, comparing salary, comparing reviews, etc… you know there is an issue.

    If you are considering taking a job in the Service Center think twice about this decision. There are other companies out there that seem to offer more and are not run like a white collar sweat shop. A lot of us see the writing on the wall as they are currently using job attrition and performance management to remove dead weight. It has created more work and we are not getting paid any more and the working environment has become pressurized. At this stage we are doing work that is worth a lot more than we are being paid.

    Advice to Management

    PARADIGM SHIFT. The Service Center needs to be revamped and a new operating model MUST be implemented before the mass exodus of dedicated skilled senior examiners leave and we are left with only lower skilled less experienced examiners. You can not adapt a call center or even a home/auto claims center operating model to EPL claims handling as it is not a process oriented job. We have heard it a few times from the field, the Service Center is a mistake. If you really want the Service Center to continue its existence then find a real solution to the problem. You can only prevent the inevitable for so long (a complete re-organization or a merger with the cores). Consider removing the management team and bring in/hire quality talent that has actual managerial experience and skills that are proven in a tangible nature. If this is not possible create an actual "Leadership Team" so that these so called supervisors and the so called manager can learn from each other. Supervisors and a manager always pretend to be busy, have no time to help, ignore emails and requests for reviews, give vague answers to questions, they use the word "You" vs "We", play favorites, and are never able to answer and resolve conflicts or issues in a short period of time. These are classic signs of a bad manager and this must be dealt with. The management style must change as using fear and intimation and high pressure tactics does no good but create animosity and high turn-over. Suggest management team attend an outside management seminar and then be tested on what skills they learned from said outside seminar.

  7. Helpful (4)

    15 years. Started as programmer trainee. Now Senior Programmer Analyst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Programmer Analyst
    Current Employee - Senior Programmer Analyst

    I have been working at Chubb Corp full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very high-quality IT department, but going downhill fast.

    Cons

    Poor jjob security, declining morale, no room for advancement, frequent layoffs, highly political, moving from a one-of-a-kind superior insurance company to generic property and casualty insurer. Though it's stock does okay, it is a company suffering from internal decline, poor morale and horrible upper management.

    Advice to Management

    Get a heart. You have 3 groups of stake holders. Customers, shareholders, and employees. You seem to think you have only one, and it is none of the above. A self-promoting of senior management team.

  8. Helpful (4)

    5 years wasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chubb Corp full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Old fashioned pension with quick vest (3 years). Matching 401K. 3 weeks vacation to start.

    Cons

    Micromanagement, ridiculous work load.

    More narcissists and sociopaths than I've encountered anywhere.

    Dated technology and methodology. Little to no training. Promotions or even raises next to impossible. Intelligence, experience, expertise or dedication mean nothing, it's all about how long you've worked there.

    While the vacation is generous, just try using it!

    Don't waste your time working at this company, life is too short!

    Advice to Management

    They wouldn't listen so, no point in typing anything here.

  9. Helpful (2)

    Politics over achievements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chubb Corp

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Company will be around for some time due to conservative business practices.

    Cons

    Many employees are hired based on whether they know someone in management. Management does not promote based on work achievements. Ideas are not taking into consideration from non-management. Software is antiquated and is in dire need of upgrades.

    Advice to Management

    Foster a culture that seeks to rewards those who truly earn it rather than attempting to appease someone by hiring their relatives. Also it would be a good idea to implement a system that has 360 feedback so that everyone is held accountable, not just by their superiors.

  10. Helpful (1)

    Backstabbing Cretins - you have been warned!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Programmer Analyst in Warren, NJ (US)
    Former Employee - Senior Programmer Analyst in Warren, NJ (US)

    I worked at Chubb Corp full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Health Benefits are good, salary competitive and I honestly can't remember what else was good about this company, I am sure there are more, I guess the cons have overridden the pros.

    Cons

    I worked in Claims IT and was assured by others who came into Claims IT from other departments and who eventually left the group, that the rest of the company is not like this. When I left I had to pull all of the knives out of my back. I advise anyone to stay away from this group. Chubb as a whole I hear is a good company to work for, but I wasn't sorry when they layed me off, the grass is greener on the other side, trust me.

    Advice to Management

    Try to foster an atmosphere where in order to get ahead that you don't have to stab your co-worker in the back.

  11. Helpful (3)

    Over the top micromanagement...leadership is totally incompetant. Unreal politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner in Simsbury, CT (US)
    Current Employee - Claims Examiner in Simsbury, CT (US)

    I have been working at Chubb Corp full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Cafeteria and Good gym. Most co workers are pleasant and helpful. Free Parking. Office supplies are readily available for use.

    Cons

    Over whelming micromanagement based on short sighted, "clueless to the actual job Best Practices"
    Supervisors are "robots" for managements unrealistic whims.
    Management/Supervisors will throw you under the bus in the blink of an eye.
    Work load is mind boggling- you would have to work 7 days a week 12-16 hours a day to keep up.
    When you can't keep up by putting in hours beyond a normal 8 hour day, you get hammered on your review and NO BONUS.
    VP of Simsbury, CT Specialty claims division is an ego driven, pathelogical liar.
    Morale is in the gutter. Atmosphere of strong mistrust of management.
    No management leadership and zero confidence in management from employees.
    Extraordinary amount of turn over and employee burn out.
    Highly charged political atmosphere.

    Advice to Management

    Fire Specialty Claims VP of the Northeast Zone- Simsbury, CT. sweeping terminations of management and supervisory personnel in Simsbury, CT location.
    Install employees in to management positions who know the job and can lead.
    Stop worrying so much about your stock price and worry more about staffing being sufficient to perform the job correctly.

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