Dealertrack Technologies Reviews

Updated 25 August 2014
Updated 25 August 2014
77 Reviews

3.0
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil
Mark F. O'Neil
58 Ratings

Review Highlights

Pros
  • Management is understanding of work/life balance (in 4 reviews)

  • Remote opportunities, growing company, good benefits (in 6 reviews)


Cons
  • Senior management is micro managerial and often de motivational (in 5 reviews)

  • Not sure upper management has really been in the rank and file (in 4 reviews)

More Highlights

20 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Co-Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX (US)
    Current Employee - Anonymous Employee in Dallas, TX (US)

    I have been working at Dealertrack Technologies full-time for more than 5 years

    Pros

    People are great. Company is growing. The culture has gotten very lax. No real dress code as long as you don't push it.

    Cons

    Company is on an acquisition tear. Potential for advancement seems harder with each acquisition b/c of role "alignment". Benefits are not as good as you would think for such a large company.

    Recommends
    No opinion of CEO
  2.  

    Just starting up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Title Department  in  Wilmington, OH (US)
    Current Employee - Title Department in Wilmington, OH (US)

    I have been working at Dealertrack Technologies full-time for less than a year

    Pros

    pay, benefits, new venture, building is new.

    Cons

    Many are stressed right now as this is a new venture

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Disorganize structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee  in  Lake Success, NY (US)
    Former Employee - Anonymous Employee in Lake Success, NY (US)

    I worked at Dealertrack Technologies full-time for less than a year

    Pros

    - Work-life balance better than other places
     - The company tries to listen to their employees
     - Benefits are average compared to other companies in the NYC Metro area

    Cons

    - Beware that they are masked as a technology company but their culture is more like a big bureaucratic financial company (they started as a spin-off of Chase in that regards..). A ping-pong table and a change in name is not enough for a change in culture.
     - Projects take forever to complete and you get lot of projects to work with. Management at every level seems clueless about what to give priority to. In general poor management.
     - The departmental structure with the IT departments is counter productive.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good company if you are not in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Dallas, TX (US)
    Former Employee - Software Engineer in Dallas, TX (US)

    I worked at Dealertrack Technologies full-time

    Pros

    Good benefits. Relaxed, casual atmosphere. Great coworkers. Pretty flexible with hours. If your field is not technologically based I would recommend Dealertrack.

    Cons

    Dealertrack is not a technology company. They acquire technology companies. Technological decisions are made by management and not by the engineers. Bad practices/solutions will be decided on by management and will be implemented by technology, Not a fun place if you like being creative or designing the best solutions.

    Advice to ManagementAdvice

    Leave the engineering to the engineers.

    Approves of CEO
  6.  

    Always playing catch up, change direction completely quarterly, not consistent in annual plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Specialist
    Current Employee - Senior Product Specialist

    I have been working at Dealertrack Technologies full-time for more than 8 years

    Pros

    Multinational technology leader, good benefits, good growth opportunity,

    Cons

    Disorganized, too many chiefs not enough indians, no loyalty. Difficult to join the good old boys club, limited opportunities to grow.

    Advice to ManagementAdvice

    You know where your weaknesses are, yet you continue with the same old.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good company, Bad departmental structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies full-time for more than 3 years

    Pros

    * The company is truly striving to be the best in the industry.
    * The company as a whole really tries to listen to their employees and learn from them.
    * Benefits are within the industry average.

    Cons

    * The departmental structure with the IT departments is counter productive.
    * The hard matrix puts team members in a place where they have to pick between 2 bosses that have differing opinions on the same topic.
    * The is little to no growth opportunities within the department I work. There have been very few promotions of any kind during my time.
    * There is a lot of red tape to get the simplest thing achieved.

    Advice to ManagementAdvice

    This is the first company I have worked at where I had more confidence in the top managers then I do in the middle and lower managers. Move away from the hard matrix structure on the IT side. Let the GMs have more control of those teams.

    Positive Outlook
    Approves of CEO
  8.  

    Good place to build career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Document Agent  in  Sacramento, CA (US)
    Current Employee - Document Agent in Sacramento, CA (US)

    I have been working at Dealertrack Technologies full-time for more than 3 years

    Pros

    Relaxing workplace environment, easy going work, it is a good place to start off your career in a office environment work and some chance of promotion but not often. Allows a music player like a ipod during work to listen to music.

    Cons

    Repetition of large volume, mistakes are recorded and workload is timed by volume. Work gets repetitive so make sure to bring some music to listen to

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Pay is Good, Leadership is Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Sacramento, CA (US)
    Current Employee - Anonymous Employee in Sacramento, CA (US)

    I have been working at Dealertrack Technologies full-time

    Pros

    Pay is at or above market average
    Business is growing at a reasonable rate
    Market leader in service offerings

    Cons

    Poor collaboration within business units and across company
    Technology is out-dated
    Innovation is given lip service, but actually discouraged
    Most employees are not appreciated. The favorites can do no wrong.

    Advice to ManagementAdvice

    Get a balanced view of the behaviors your senior management team (VP/GM and above) is exhibiting and how they demotivate team members. This could be fantastic place to work and great company, but not until you have leaders who inspire and motivate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    anonymous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Lake Success, NY (US)
    Current Employee - Anonymous Employee in Lake Success, NY (US)

    I have been working at Dealertrack Technologies full-time for less than a year

    Pros

    Company business is going. Opportunities will be high.

    People are really nice.

    Cons

    Cost of living is high in New York. Salary in company compared to responsibilities are not good in my case.

    Work hours/ Life balance is poor... limited option for work from home.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Values and mission of field offices not the same as Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies full-time

    Pros

    Great company that has a good reputatiion within the auto industry across the board. The company offers practical solutions for dealers, lenders, OEM's etc. There is a good senior leadership team in place in the Lake Success, NY corporate office. Great benefits and competitive compensation.

    Cons

    Many business sctors of thte company are acquisitions. Corporate has not done a good job of implementing the Dealertrack culture into those acquistions. The acqusition leadership team remains in place and several of various acquisitions top management does not hav a corporate vision of where they want the businesses to go. Many senior leaders of the qcquired parts of Dealertrack are not even qualified to ask "do you want to supersoze that value meal?" There is very poor communication and knowledge transfer is non-existent.

    Advice to ManagementAdvice

    DIve into the leadership of your parts of the company that have been acquired and get them on the same page as Corporate. Make them implement the same values, programs, etc. that you implement in Lake Success to make the company as a whole a much better place to work. When this si done you will see a drarstic drop in employee turnover. Currently over 70% of the employees over the past two years have left the company or are actively looking for other opportunities.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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