FedEx Office Reviews

Updated 23 August 2014
Updated 23 August 2014
641 Reviews

2.9
641 Reviews
Rating Trends

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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
390 Ratings

Review Highlights

Pros
  • Good benefits for the level of job it is (in 54 reviews)

  • Competitive pay, great training, and great benefits, including a 401K (in 28 reviews)


Cons
  • Small yearly raises, customer can be horrible, lazy team members never get fired (in 56 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 16 reviews)

More Highlights

145 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good job with great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Specialist
    Current Employee - Center Specialist

    I have been working at FedEx Office full-time for more than 10 years

    Pros

    I have learned many things in the printing industry. The job has allowed me to become very comfortable with computing technology (I didn't know much when I started).

    Cons

    To many forms to fill out to get the job done. I felt like I was being removed from the customer and more worried about what I didn't complete, form-wise, before starting or ending my day.

    Advice to ManagementAdvice

    Removing 1 form and adding 2 more isn't less paperwork.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office

    Pros

    Great people to work with.

    Cons

    Long hours and changing demands

    Recommends
  3.  

    Good, not great, place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coordinator  in  Brighton, MI (US)
    Current Employee - Customer Service Coordinator in Brighton, MI (US)

    I have been working at FedEx Office full-time for more than 5 years

    Pros

    The people you work with are great and the company is very dynamic so things move pretty quickly.

    Cons

    Considering the different number of hats we wear, we do not get the compensation that we deserve. The company spends a lot of time training their managers about logistical factors regarding the business but very little time training them hot to communicate and manage their "teams".

    Advice to ManagementAdvice

    Spend more time on making our customers and employees happy and less time on trying to standardize the business.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Center Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant
    Current Employee - Center Consultant

    I have been working at FedEx Office full-time for more than a year

    Pros

    Great to work with customers. Working with team members are always fun and great to learn from the veterans.
    Ability to multi task is a challenge but never boring at work. Always something new at work which makes it more interesting. Great benefits!

    Cons

    Never have a set schedule. The schedule is always changing. Would like to have more team members in the store. Too many customers need help. Like to see all of the smaller centers to have better production equipment.

  6.  

    Decent corporate retail job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Print Production Specialist  in  Burlington, VT (US)
    Former Employee - Print Production Specialist in Burlington, VT (US)

    I worked at FedEx Office full-time for more than 3 years

    Pros

    FedEx provides lots of free training in various aspects of the job, from graphic design to time management and sales strategies. Most of my co-workers were friendly and competent, and the benefits were great, although they were gradually being whittled back with changes in upper management.

    Cons

    It can be a very stressful and tedious job, especially considering how little entry-level employees are paid. In the time I was working there, many benefits were cut, including 401(k) matching and employee discounts.

    Recommends
    Disapproves of CEO
  7. 1 person found this helpful  

    Opportunity to move up, if you work hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Recruiter  in  Memphis, TN (US)
    Current Employee - Corporate Recruiter in Memphis, TN (US)

    I have been working at FedEx Office full-time for more than 8 years

    Pros

    Good work/life balance. Career progression and defined career paths. Relocation is generous.

    Cons

    Technology is ridiculously bad. Pay and promotion is laughable.. arbitrary raise amounts depending on who likes you. People turn down promotions because the 5% increase is pathetic for the increase in workload and responsibility.

    Advice to ManagementAdvice

    Stop giving the high salaries to new employees while you loose the experienced people who leave to get more money working for competitors.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It's a corporation - what do you expect?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office full-time for more than 5 years

    Pros

    Compensation ok, given it is basically a retail environment. Lot's of opportunity and support for personal growth, work/life balance. Tuition assistance. Always busy.

    Cons

    Depending on your position with the company, you need to be open to relocation in order to advance. Entitlement mentality runs rampant among entry level employees, Corporate employees don't have a clue what it is like to work in the field. Same as everywhere.

    Advice to ManagementAdvice

    Most empolyees are aware that you are first and foremost trying to run a business. It is sometimes necessary to take an unpopular position with employees in order to do it (cut hours, add hours, hold people accountable to results) You can be a good boss and get results at the same time..

    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Good entry job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx Office

    Pros

    Flexible schedules, learning opportunities, good for students and part timers

    Cons

    Not what it used to be when it was Kinko's

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Center Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager  in  Los Angeles, CA (US)
    Former Employee - Center Manager in Los Angeles, CA (US)

    I worked at FedEx Office full-time for more than 5 years

    Pros

    good corporate environment, room for growth and development. I was promoted from a part time customer service rep to store manager in a matter of two years

    Cons

    I was there during the transition from Kinko's to Fedex Office. There were lots of negative changes. The company went from being a smallish company to a huge machine.

    Advice to ManagementAdvice

    Bring back the small company culture, where store managers are free to run the store based on their customer's needs,

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Center Manager  in  Naples, FL (US)
    Former Employee - Business Center Manager in Naples, FL (US)

    I worked at FedEx Office full-time for more than 3 years

    Pros

    FedEx as whole is a very well run company.

    Cons

    Like many large corporations it is hard for really high performers to earn greater compensation. Yes, you will make more, but not in line with your talents. Promotion is the best way to earn more money, but as the company is not expanding greatly this can mean a long wait for more money.

    Advice to ManagementAdvice

    More dynamic compensation structure. Bonus structure that is based on things that are controllable by the manager.

    Recommends
    Neutral Outlook
    Approves of CEO

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