H&M

  www.hm.com
  www.hm.com

H&M Reviews

Updated 4 November 2014
Updated 4 November 2014
641 Reviews
3.4
641 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
265 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)


Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Highlights

52 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    No work life balance at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in London, England (UK)
    Current Employee - Department Manager in London, England (UK)

    I have been working at H&M full-time (more than 5 years)

    Pros

    Staff discount is a nice perk

    Cons

    Budget Takt unrealistic and very difficult with no staff, moral is low

    Advice to ManagementAdvice

    Get real!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    worse company ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Washington, DC (US)
    Current Employee - Department Manager in Washington, DC (US)

    I have been working at H&M full-time (more than an year)

    Pros

    They have low priced clothing

    Cons

    This company care's nothing about customers or their employees. All they want is you to shove the product to the floor and let it fall to the floor. yuck!

    Advice to ManagementAdvice

    Focus more on your employees and customers and less on shoving everything out.

  3.  

    Hideous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Brighton, England (UK)
    Former Employee - Anonymous Employee in Brighton, England (UK)

    I worked at H&M part-time (more than an year)

    Pros

    I really don't think there are any. I guess the fact that you can use the discount at their sister stores COS, Cheap Monday and And Other Stories is pretty good. Wouldn't bother spending the money at H+M though as everything is so poorly made.
    I was lucky enough to have some previous visual merchandising experience, which meant I was given the opportunity to help that team, but people without previous experience weren't offered the opportunity.

    Cons

    No consideration for part time workers. Given a 20 hour a week contract and told that I had to be fully flexible 7 days a week, which believe it or not makes it incredibly hard to find another job to make up the hours to make the money you need to live. On top of that, they pay minimum wage for the first 3 months, upping to a very generous (!) £6.50 per hour after you've passed your probation.
    I found that people were generally promoted dependent on how long they'd been there, which made for quite a weak management structure at the top and it showed.

    Lots of petty 'punishments' for till errors, which could very easily be solved by upgrading the tills. ie: a customer with 30 things comes up to the till, you scan everything through and then customer decides it's too much money and removes 7 items... You can't cancel those on the till, as any more than 5 error corrects in one transaction gets you a 'cashier error' (you will be called to the office, made to sign a sheet saying you acknowledge you've done a naughty, and be patronisingly talked through the correct process and given a stern warning) .
     You have to void the ENTIRE transaction and start again. Try explaining that to a customer with a screaming kid. (Hint: the 'it's policy' argument doesn't get you very far)

    Not paying people for time spent clearing up at the end of shifts is unacceptable. I was once told that I was expected to 'give' at least 10-15 minutes at the end of every shift, unpaid. And that I had to be on the floor 5-10 minutes before a shift started too. If you need us there, pay us. Simple as.
    Also, the till systems are so antiquated it's a joke. And then you expect us to do a stocktake, when the till's don't scan things properly, and wonder why the results are so poor?
    ARRGGGHHHH

    FOR THE LOVE OF GOD DON'T DO IT
    This is about 1/4 of all the things that are wrong. But I've lost the will to live

    Advice to ManagementAdvice

    Rethink the core structure of things.

    please

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Worst retail company in the UK, unless you work in one of the big city centre based focus stores...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager
    Current Employee - Department Manager

    I have been working at H&M full-time (more than 8 years)

    Pros

    The following pros only relate to big city stores with high turnovers:

    -Great variety of people full & part time
    -Days go relatively quick
    -Christmas party

    Cons

    - inexperienced store managers in smaller stores
    - bichee cliques
    - management pay is appalling
    - workload is disgusting
    - you will spend majority of your time at work or thinking about work when you're not at work
    - smaller stores is where you will start your career as a manager and it is impossible to achieve the standards expected given that your store team size is small.
    - You will put in a lot of unpaid extra hours and won't get a thank you. Very rarely you will get appreciated for anything you've done. They will make you work like a dog and you're career progression isn't as fast as they make it out to be.
    -im leaving H&M next week as a manager and it's the best thing I will have done in 10 years.
    -as for sales staff they will try and hire you on a 4 hour contract but will expect you to be fully flexible so they can make you work 35 hours but save on money when it comes to giving you holiday pay..... Coz you'll only get your 4 hours worth a week.

    Advice to ManagementAdvice

    Organisation needs to see that Not all stores are the same. Understand each store on a store to store basis and provide the support that smaller stores need. Or lower expectations a bit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Sucked completely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Beachwood, OH (US)
    Former Employee - Sales Associate in Beachwood, OH (US)

    I worked at H&M part-time

    Pros

    there are no pros here unless you like to stand in a fitting room for a whole shift.

    Cons

    worked for the company part time for 2 months did not do anything but work in the fitting room.

    Advice to ManagementAdvice

    Learn to train your new hires everything at the beginning you never know how much potential somebody has.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Great colleagues, terrible managers who created an awful working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Southampton, England (UK)
    Former Employee - Sales Advisor in Southampton, England (UK)

    I worked at H&M part-time (less than an year)

    Pros

    Great Team work skill building, H&M's values are a great idea.

    Cons

    Customers are usually rude and managers are ruder. Working environment is terrible because managers did not look after staff.

    Advice to ManagementAdvice

    Change career.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Department supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Jacksonville, FL (US)
    Former Employee - Department Supervisor in Jacksonville, FL (US)

    I worked at H&M full-time (more than 3 years)

    Pros

    Good benefits. Cool clothes. Fast paced environment. Lots of responsibility from the begin inning

    Cons

    Poor training, lack of communication, understaffed, terrible upper management. Company doesn't make people a priority.

    Advice to ManagementAdvice

    Get over yourselves. Every district and regional person in this company don't have a clue as to what there doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Horrible!!!!'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at H&M

    Pros

    Great clothes and good deals.

    Cons

    Store managers are not ready to be in there positions. They dont know how to handle there team and are always in the office. They should open there eyes and see what's going on in there stores.

    Advice to ManagementAdvice

    Know your store and team before you judge them and keep your store's business to your store and not gossip to other stores.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Only work here if you're desperate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor

    I worked at H&M full-time (more than an year)

    Pros

    Fast-paced environment and vacation time.

    Cons

    The company doesn't even live up to its own values. Such a joke.

    Work-life balance does not exist. Sometimes you're expected to work 14 hours+, unless you want to get on the bad side of the store manager. You will know if you did, because you will find yourself cleaning up kid's accessories (H&M employees' worst nightmare), or having to close AND open the very next day for a couple of weeks.

    YOU CANNOT GET HURT/INJURED. Because even if you have a doctor's note attempting to call out from work, management will give you a hard time. They once asked a co-worker of mine to grab a chair and SIT at the register to ring when she hurt her neck/spine. The company only sees its employees as working tools.

    The high rate of internal promotion is a huge lie. They hire people who applied to be a visual merchandiser and give them the title of sales associate first. After 6 months, they then "promote" that person so it seems like he/she was promoted internally. People are promoted by favoritism, not ability. There are a lot of lazy employees who got promoted because they know how to pretend in front of the right people. That is also the main reason why there are always unfinished projects laying around in the store. It is making everyone's job more difficult. The company also makes lots of promises they can't keep when it comes to developing an individual.

    No one wants to come to work. The employee turnover rate is very high. There are lots of no call no shows but they know they can get away with it because the store manager cannot afford loosing any more employees.

    Yeah sure, the pay seems good for retail. However, considering the "games" you have to put up with and high work load, this company pays NOTHING. Well..unless you are one of those lazy ones.

    Advice to ManagementAdvice

    Please start living up to the company values (and that includes the district team).

    Doesn't Recommend
    No opinion of CEO
  11. 5 people found this helpful  

    Nothing is ever Good Enough, Defeating, Exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Washington, DC (US)
    Current Employee - Department Manager in Washington, DC (US)

    I have been working at H&M full-time (more than 3 years)

    Pros

    4+Weeks of Vacation, Opportunity to transfer all over the country, Good Benefits, Great Pay

    Cons

    Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store.

    When you don't produce the unrealistic results that are expected by the District team with the extremely little hours provided, then you aren't "being efficient enough".

    People are promoted by favoritism in the district.

    The customers are extremely rude, ignorant and aggressive.

    The company tries to force/convince you that this is a great place to work by taking "great place to work surveys" and then acts surprised when they don't come back good. Then blames management.
    (If this was such a "great place to work" then you shouldn't have to constantly try to convince everyone? Right!?)

    Your chances of becoming a District Manager are next to impossible unless you either know someone or are from a foreign country preferably Sweden.

    The holidays are literal HELL in every sense of the word. Monster pushes of shipment to fill the sales floor. No Extra hours to clean the store or process shipment/place it to the floor. Constant petty customer complaints. Extremely aggressive customers. Everything falls apart and it will literally ruin your holiday season 100%

    If you love feeling defeated, unaccomplished and exhausted every day when you leave work to the point where you want to cry or kill yourself then this is the perfect job for you!!!!!

    Negative Outlook
    Disapproves of CEO

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