LanguageLine Solutions
2.3 of 5 87 reviews
www.languageline.com Monterey, CA 5000+ Employees

LanguageLine Solutions Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

2.3 87 reviews

                             

24% Approve of the CEO

LanguageLine Solutions President & CEO Scott W. Klein

Scott W. Klein

(21 ratings)

32% of employees recommend this company to a friend
10 Employee Reviews Back to all reviews
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You have to be objective

All Call Spanish Interpreter (Current Employee)
Heredia (Costa Rica)

I have been working at LanguageLine Solutions full-time for more than 8 years

ProsI've been reading some of the reviews and have to say that I am satisfied with my salary, of course one always wants more money but I think people have to look at the big picture. I have been working for nearly 10 years now and can't really complain, my schedule is perfect and money is nice, you have to learn to be patient though, I mean you can't expect to make the same amount if you're just starting out plus they don't require any sort of degree or experience to hire. I don't know how they do it now, but I did get a pay increase when I became an all-call interpreter, plus I have three different bonuses that I get every month, plus they have over time bonus for those people who can put in overtime. granted the ot bonus is not year-round but when they offer it I take it, plus we have access to private insurance. Some of the problems people have mentioned (no vacation or time off pay) sadly you have to partly blame your state laws. Costa Rican law states that you are entitled to 2 weeks paid vacation, first three sick days you get paid half a day per day before social security kicks in, 4 months full pay maternity leave and a Christmas bonus equal to your average monthly salary and if you are willing to work the graveyard shift, it means a 30% rate increase so like I said, can't complain. Now I have the pleasure of working from home with very little supervision plus an extra bonus to help pay for my internet service.

The job itself although stressful and mentally exhausting is wonderful and interesting, plus you learn something new everyday, even after 10 years on the job! Some calls are very difficult because they can be rather long or audio won't be so great or maybe you have a rude client, but hey that happens everywhere.

ConsEver since I started working from home the cons have considerably decreased. Let me explain, work environment was a big issue for me, some of the supervisors tended to not be nice or very understanding at times. There were a couple that were always late, did minimal work and could be just plain lazy, that was very frustrating, at home, I can't witness that so it has given me peace of mind to just do my job.
The "offices" in Heredia are awful, just a modified hangar/warehouse that houses some offices and about 120 cubicles, it could get really bad sometimes because there were too many people and not enough space, I'm guessing by sending a lot of interpreters home they have relieved some of that, but I still think that the place has just plain gotten too small and old.
Cubicles are downright ugly, but not all of it is the company's fault. Sadly you can see graffiti on a lot of them, broken chairs, scratched computers and keyboards, it's very difficult to do maintenance when employees don;t take care of their place of work. It's a team effort and neither the company nor the employees are doing their part.

Advice to Senior ManagementBe more in touch with your employees, try to listen to what their needs are, for some people something as simple as having free coffee or tea, would make a world of difference.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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This company provides a necessary service in a very professional manner

Spanish Interpreter (Current Employee)

I have been working at LanguageLine Solutions full-time for more than 3 years

Prosoffers work from home option

Consvery hard to get a change of schedule

Advice to Senior Managementprovide incentives for long time employees as well as raises

Yes, I would recommend this company to a friend

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Prompt response time.

Spanish Interpreter (Former Employee)
Houston, TX (US)

I worked at LanguageLine Solutions part-time for more than 3 years

ProsExcellent training. Good response time.

ConsGetting stuck on calls. Assisting with the community.

Advice to Senior ManagementBe more flexible with time schedule for part time employees.

Yes, I would recommend this company to a friend

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2 people found this helpful  

Great job, lame benefits

Customer Service Interpreter (Former Employee)
Abilene, TX (US)

I worked at LanguageLine Solutions as a contractor for more than a year

ProsAllows to work from home, flexible hours, available training and resources, opportunity to participate in job-related discussions, publications. You get paid minimum wage regardless of whether you receive the calls to interpret or not, and if you do, you get paid by the minute. Basically, you get paid very well, in the busy hours, and in the slow hours you still get paid even if you're watching a movie at home.

ConsMedical benefits are not reasonable, hardly cover anything, unpaid vacation, sick or maternity leave, it's not always possible to request vacation in one block, it's based on availability. If you call in sick, it goes against your attendance record and if you have more than 6 occurances per year, you get in trouble.
It's very hard to get in touch with a manager, sometimes they don't get back to you at all.

Advice to Senior ManagementImprove response time for managers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great for experience and knowledge about the language world

Anonymous Employee (Current Employee)

I have been working at LanguageLine Solutions part-time for less than a year

ProsLanguage Line Services is an excellent company that really cares for their employees. They are attentive to their employees' needs and genuinely want to keep everyone happy. Language Line Services has helped guide me through the world of Language Interpreting Services. Language Line Services is continually teaching me how to succeed in a competitive industry like this one.

Language Line Services is very flexible and understands that employees have lives outside of work. Taking time off is fairly simple as long as you let your superiors know in advance. Language Line Services allows one to be creative and innovative, as long as the main goal is still in sight.

The people working at Language Line Services are very helpful and willing to always help if you have any questions.

ConsLanguage Line Services is fast paced and you have to learn some of the ins and outs on your own. This isn't completely a bad thing because it enables one to become more independent and further their own knowledge and skills.

Advice to Senior ManagementClearer delegation of projects/tasks and realistic time frames

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A job with flexible schedules and endless phone scenarios that make your day go by quickly.

Anonymous Employee (Current Employee)

I have been working at LanguageLine Solutions

ProsFlexible schedule and you get to work from home. Everything is phone and internet-based, which gives you a sense of an online community amongst other "colleague".

ConsYou don't ever get to meet other people at work. It is difficult to get to know one other unless you have a whole bunch of free time outside of work to join those office hours.

Yes, I would recommend this company to a friend

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Good place work from home

Phone Interpreter (Former Employee)

I worked at LanguageLine Solutions

ProsIf you speak two or more lanuages, this is place to work. One good thing is you work from home.
You provide many customer services and sometimes they are very worth.

ConsIt can be stressful from time to time because you never know what kind of calls you are getting.
There are some rude customers too.

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Nice place to work from home

Anonymous Employee (Former Employee)

I worked at LanguageLine Solutions

ProsWork at home
Awesome supervisors, trainers
Great team
Motivation to achieve higher levels of language proficiency
Very professional environment
Ok pay: pay is minimum wage or $0.35 per min which ever is more if working during a busy time turns out to be around $14 on average

ConsNo career growth or salary growth.....at least for the Interpreters. No benefits, they were trying to introduce some and the price I calculated with their rates for a 4 person household was around $600 a month as of 2009... I hope that it changed

Advice to Senior ManagementReward good employees. They deserve it. There are people that have been there for years and they seem like the only reason they are there is because it is a remote job... Now that these types of jobs are becoming common you risk to loose your best employees to other more rewarding job opportunities.

Yes, I would recommend this company to a friend

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Good job, bad health benefits

Anonymous Employee (Current Employee)

I have been working at LanguageLine Solutions

ProsStable job, no checks bounced, a lot of work

Consbad health benefits, schedule changes hard to get

Yes, I would recommend this company to a friend

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Good place for intern

Anonymous Employee (Former Employee)

I worked at LanguageLine Solutions

ProsYou will have chance to learn Over-the-phone interpretation industry. LLS is one of the leading company in the United States.

ConsLess chance to be promoted

Advice to Senior Managementn/a

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at LanguageLine Solutions reviews and ratings - including employee satisfaction and approval ratings for LanguageLine Solutions CEO Scott W. Klein. All 10 reviews are posted anonymously by LanguageLine Solutions employees.