LiveOps
2.8 of 5 130 reviews
www.liveops.com Santa Clara, CA 150 to 499 Employees

LiveOps Reviews

Updated Dec 30, 2013

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2.8 130 reviews

                             

43% Approve of the CEO

LiveOps President, CEO and Director Marty Beard

Marty Beard

(40 ratings)

46% of employees recommend this company to a friend
23 Employee Reviews Back to all reviews
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ok

Anonymous Employee (Current Employee)

I have been working at LiveOps

Prosschedule chhat work from home

Consnever sure of what i will make

Yes, I would recommend this company to a friend

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A lot of training!

Anonymous Employee (Current Employee)

I have been working at LiveOps as a contractor for less than a year

ProsThe hope of getting work uncommitted.

ConsAlways have to worry if call volume won't be there

Advice to Senior ManagementPlease advise people before you take away dedicated lines. And when you take them away don't just give a canned answer.

Yes, I would recommend this company to a friend

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It's okay, could be better.

Sales Representative (Current Employee)
Houston, TX (US)

I have been working at LiveOps as a contractor for more than a year

ProsYou can create your own schedule, pay is decent.

ConsNot enough clients for customer service work, it is hard to answers if you have issues with technical stuff or just need to ask a question, sometimes you sit with no calls on the sales lines.

Advice to Senior ManagementKeep communications open with the independent contractors.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good so far

Independent Agent (Current Employee)
Indianapolis, IN (US)

I have been working at LiveOps part-time for less than a year

ProsIf you can read directions, you can succeed

ConsCould improve technical help by having a tech department to help independent agents with any and all questions or problems while working. If you are keeping a performance schedule, then it makes sense to lend assistance to those who are working to perform.

Advice to Senior ManagementAdd personal insurance lines to the line up, not just life insurance. You now have an opportunity through a client. What will you do with it? I'm ready to write auto and home.

Yes, I would recommend this company to a friend

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1 person found this helpful  

working for liveops

Anonymous Employee (Current Employee)

I have been working at LiveOps

Prosflexible schedule, open 24 hrs decent pay

Conshard to get hours, have metrics to get good call volume, can let you go for no reason do not depend on as main income

Advice to Senior Managementcommunicate better with ic on what they did wrong

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3 people found this helpful  

Great company-

Anonymous Employee (Current Employee)

I have been working at LiveOps full-time

ProsManagement that doesn't help employees, turns people away when looking for assistance. If you ask questions, the management wont help. When questioned about needing work, there is no trust.

ConsGreat concept, but does not listen to ideas that will help improve the company.

– I'm not optimistic about the outlook for this company

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3 people found this helpful  

Not concerned about Agents

Call Center Agent (Current Employee)
Charlotte, NC (US)

I have been working at LiveOps part-time for less than a year

ProsFlexibility of hours is good
Prompt payments is great

ConsSomewhat shady with script delivery. Very punitive when it comes to agents not being able to fulfill commits for any reason, or keep up with high sales calls.

Advice to Senior ManagementStop being so rigid and remember that you need agents to run your almost free virtual callcenter. Stop taking advantage of employees just because the economy is bad. Stop hiring more people when you don't have enough work for those of us there.

No, I would not recommend this company to a friend

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1 person found this helpful  

Up and Down

Independent Contractor/Customer Service (Current Employee)
Atlanta, GA (US)

I have been working at LiveOps as a contractor for more than a year

ProsFlexibility, Working from home, no commute, no workplace drama

ConsSlow Periods, Can Lose lines for lack of sales and production

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Home based telesales

Direct Response Agent (Current Employee)
Santa Clara, CA (US)

I have been working at LiveOps as a contractor for more than a year

ProsFlexible working hours with 24 hour options, easy to use for anyone, work from home, etc.

ConsLow pay with no pay guarrantee, pushy scripted sales tactics, slow help via IM, and not enough schedule availability each week.

Advice to Senior ManagementPay a guarranteed minimum wage for hours scheduled to ensure payment for time, speed up the time it takes for Agent Services to respond to questions, create more schedule availability.

Yes, I would recommend this company to a friend

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Great way to earn extra money while working from home

Anonymous Employee (Current Employee)

I have been working at LiveOps

Pros(1) Flexible work hours (basd on the opportunity you may have a minimum number of hours to work each week, but this is easy to schedule if you book your time when the schedule rolls out)
(2) Bi-weekly paychecks
(3) Working from home
(4) Lots of training available for insurance agents
(5) The forums give contractors a way to meet new people, gain advice & tips and learn about other work at home opportunities available with other companies
(6) Agents have the ability to work on more than one opportunity within the company; and you can also work for other companies at the same time

When looking at this company for a work-at-home job, you have to go in with understanding that the pay is variable. If you can, work other jobs at the same time so that you do not become disappointed during times of low call volume or low sales numbers. If you find that you are struggling talk to other agents, (there are many that have been working with the company for years) for advice and support.

Cons(1) Work is seasonal and paychecks vary every pay period
(2) Agents do not receive accurate information on how perfomance statistics are calculated

Advice to Senior Management(1) Provide the agents with accurate performance information, the current system can be very confusing

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