LiveOps Reviews

Updated 18 September 2014
Updated 18 September 2014
208 Reviews
3.5
208 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
42 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 50 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 12 reviews)


Cons
  • LiveOps controls your call volume and call lines (in 12 reviews)

  • You are paid by your talk time 0 (in 8 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Independent Agent - Insurance Agent- Independent Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Insurance Agent  in  Indianapolis, IN (US)
    Current Employee - Licensed Insurance Agent in Indianapolis, IN (US)

    I have been working at LiveOps full-time for more than a year

    Pros

    Living in an area that has tough winters, working at home is priceless. Grabbing a cup of coffee and going to work while others are outside scraping off windshields is very rewarding, not to mention more lucrative. Setting hours as an independent contractor allows flexibility otherwise not available in the corporate job market. Be your own boss and set the bar as high as you'd like!

    Cons

    Too many to count and would be happy to share if the opportunity ever presents itself and the management staff really comes across in a way that makes me think they really want to know, rather than just listening to pacify.

    Advice to ManagementAdvice

    As an agent who is working very hard to be a success with Liveops, you simply cannot deny human beings the right to a vacation, time off due to a death in their family or a medical leave. And to have any sort of penalty associated with those times is really stretching the boundary line of the independent contractor/company contract. While you cannot dictate hours worked, you also should not be afforded a way around it either. To me, the metric system is nothing more than a way of dictating time worked without actually coming right out and doing it. It's a fine line and one that is being stretched further and further. Also, because the "metric rules" have been determined and communicated, they haven't always been in place and to give some agents a line back and deny others is a bad managerial call.

    Neutral Outlook
    No opinion of CEO
  2.  

    Lack of meaningful support and Affinity programs

    Former Employee - Independent Agent
    Former Employee - Independent Agent

    I worked at LiveOps part-time for less than a year

    Pros

    flexible hours and good pay

    Cons

    There is no verbal contact whatsoever...only texts. Due to a slight hearing loss I used more time than recommended.
    I was gradually removed from programs where I did well and after all of my scores fell I was removed!!! Affinity programs are a real money maker for LiveOps but they border on criminal and take advantage of low income, poorly educated and elderly clients.

    Advice to ManagementAdvice

    Be more available and upgrade the Affinity programs.

  3.  

    Virtual Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Service Representative  in  Redwood City, CA (US)
    Current Employee - Virtual Service Representative in Redwood City, CA (US)

    I have been working at LiveOps as a contractor for more than 5 years

    Pros

    I like LiveOps because of the flexibility. I have contracted for 7 years and it has been very steady and dependable. Generally, if you follow what their system requires, you can make a decent income.

    Cons

    I don't care for the way that the sales metrics are administered. You are very little more than just a warm body.

    Advice to ManagementAdvice

    They need to first be clear on their policies . Then improve communication to and with agents. There needs to be more of a human touch and not canned responses to agents questions. People realize that nothing is guaranteed but transparency and honesty is appreciated. Making/changing rules midstream without them being fully understood is not. Treat your agents with respect not lip service!

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great opportunity....but now discouraged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps as a contractor

    Pros

    Training is done on-line which is really convenient

    Cons

    There are not enough time commits to accommodate all the Direct Response Agents. I finished my training over two weeks ago and still have not be able to get on the schedule.

  6. 1 person found this helpful  

    SalesPro line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salespro Line Agent  in  Jacksonville, FL (US)
    Current Employee - Salespro Line Agent in Jacksonville, FL (US)

    I have been working at LiveOps as a contractor for more than 5 years

    Pros

    Good pay and flexible work at home options.

    Cons

    Easy to lose your contract even though you produce.

    Advice to ManagementAdvice

    If a person has been salespro and top 10% for years then has a bad month and you take the contract away have away to get it back.

    Doesn't Recommend
    Negative Outlook
  7. 3 people found this helpful  

    Don't waste your time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at LiveOps as a contractor for more than a year

    Pros

    You can schedule your own hours and their call center is open 24 hours a day, the training is at your own pace and is not instructor led

    Cons

    You are paid by your talk time 0.25 per minute, so IF you talk for a full hour you are paid 15.00 for that one hour. However, the call volume is terrible because they have so many people working, it is hard to get any hours and worst of all you are answering infomercial calls. Trying to constantly sell them more than they called in for, before you can even process the order you have to go through like 5 screens of upsells, with the customer getting angrier and angrier the more you try to sell them

    Advice to ManagementAdvice

    Get some other clients, the upsells are annoying

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    In general , it was nice experience to work at LiveOps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Redwood City, CA (US)
    Former Employee - Director in Redwood City, CA (US)

    I worked at LiveOps full-time for more than 5 years

    Pros

    the working culture was good and company promoted innovation. They had two times hackdays per year :) The technology management teams also picked up 1-2 projects of them and rolled them to the production.

    Cons

    The base pay for the employees which joined the company a long time ago were too lower. The company needs to have a retention plan for employees.

    Advice to ManagementAdvice

    It will be better to increase pay base.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    Friendly people, management are personable but very professional as well. Good life/work balance, but could give more vacation time. Company is taking on more customers rapidly, fast growth and new CRM products have been acquired. There are monthly 4 PM cocktail hours, World Cup viewing parties in the office. Occasional offsite events are fun as well. Office is in an attractive park-like setting with ponds, lots of lawns, trees, guys playing soccer. Quarterly bonuses.

    Cons

    Some growing pains which are natural in this environment. Account managers are overloaded with work. A lot of documentation is obsolete. PTO is a bit skimpy.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Health Insurance Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps part-time

    Pros

    I love working from home as a military spouse.

    Cons

    Hours are hard to get unless you are online when the schedule rolls out.

    Advice to ManagementAdvice

    More options to get hours, more non-phone opportunities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    its an ok place if you dont mind selling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Sales  in  Myrtle Beach, SC (US)
    Current Employee - Customer Service Sales in Myrtle Beach, SC (US)

    I have been working at LiveOps part-time for less than a year

    Pros

    you get to pick your hours, pay actually is not bad when you get calls, some calls are eay.

    Cons

    demand hard upselling and the customers get mad after 10 minutes or so of trying to sell them something they probably cant afford and dont need..many times no calls so so you dont get paid unles you are actually on the phone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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