LiveOps Reviews

Current Employee – been working at LiveOps full-time

Pros – Management that doesn't help employees, turns people away when looking for assistance. If you ask questions, the management wont help. When questioned about needing work, there is no trust.

Cons – Great concept, but does not listen to ideas that will help improve the company.

– I'm not optimistic about the outlook for this company

Current Employee – been working at LiveOps part-time for less than a year

Pros – Flexibility of hours is good
Prompt payments is great

Cons – Somewhat shady with script delivery. Very punitive when it comes to agents not being able to fulfill commits for any reason, or keep up with high sales calls.

Advice to Senior Management – Stop being so rigid and remember that you need agents to run your almost free virtual callcenter. Stop taking advantage of employees just because the economy is bad. Stop hiring more people when you don't have enough work for those of us there.

No, I would not recommend this company to a friend

Current Employee – been working at LiveOps as a contractor for more than a year

Pros – Flexibility, Working from home, no commute, no workplace drama

Cons – Slow Periods, Can Lose lines for lack of sales and production

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at LiveOps as a contractor for more than a year

Pros – Flexible working hours with 24 hour options, easy to use for anyone, work from home, etc.

Cons – Low pay with no pay guarrantee, pushy scripted sales tactics, slow help via IM, and not enough schedule availability each week.

Advice to Senior Management – Pay a guarranteed minimum wage for hours scheduled to ensure payment for time, speed up the time it takes for Agent Services to respond to questions, create more schedule availability.

Yes, I would recommend this company to a friend

Current Employee – been working at LiveOps

Pros – (1) Flexible work hours (basd on the opportunity you may have a minimum number of hours to work each week, but this is easy to schedule if you book your time when the schedule rolls out)
(2) Bi-weekly paychecks
(3) Working from home
(4) Lots of training available for insurance agents
(5) The forums give contractors a way to meet new people, gain advice & tips and learn about other work at home opportunities available with other companies
(6) Agents have the ability to work on more than one opportunity within the company; and you can also work for other companies at the same time

When looking at this company for a work-at-home job, you have to go in with understanding that the pay is variable. If you can, work other jobs at the same time so that you do not become disappointed during times of low call volume or low sales numbers. If you find that you are struggling talk to other agents, (there are many that have been working with the company for years) for advice and support.

Cons – (1) Work is seasonal and paychecks vary every pay period
(2) Agents do not receive accurate information on how perfomance statistics are calculated

Advice to Senior Management – (1) Provide the agents with accurate performance information, the current system can be very confusing

Current Employee – been working at LiveOps

Pros – you make your own schedule

Cons – 1.CALL VOLUME (if they chose to route calls to you ) is UNPREDICTABLE and if you "commit" you self to a schedule you have to sit there for however long you "thought" you were going to be getting calls. Once I sat for 5 hours received 3 calls at 7-10minutes each (because they write you up/flag your calls give you compliance events for long call handling time) mind you you get paid based on talk time 0.25 per minute. you can imagine my disappointment, but some days I can work the same amount of time and make $40-$50.
2. UNFAIR COMPLIANCE EVENTS for call handling time even if you make the sale
3.NO SUPPORT noone knows anything and they swear up and down that their system is flawless even if the call routes you a call with an agent already on the line. you can get a compliance event for that!

Advice to Senior Management – provide support and incentives for your workers because they make you a lot of money and they are the ones on the front lines keeping the customer and the clients happy. I think the reason why you set up the company as "independent contractors is because you treat your workers like crap and you have high turn over and your dodging unemployment insurance.

No, I would not recommend this company to a friend

Former Employee – worked at LiveOps

Pros – Work from home
Flexible schedule

Decent coworkers

Cons – Pay average to market
Executive management poor

Current Employee – been working at LiveOps

Pros – There are a lot of great and hardworking people
exciting role
flexible schedule

Cons – can be stressful
so many changes in company strategy

Advice to Senior Management – communicate the goals and progress of the company better to the rest of the employees. Sometimes we don't know enough about what's going on.

Current Employee – been working at LiveOps

Pros – Flexibility in scheduling
Great agent community
No dress code or commute
Used to be able to see rewards for hard work, but not the case anymore

Cons – Lack of communication from management
Communication that is made is very vague
Agent community is losing enthusiasm and becoming bitter
Hard work is not recognized anymore
losing long term clients after 2010 changes within the company
Agents in constant fear of losing a line or contract through no fault of their own

Advice to Senior Management – Agents are the front line, so happy agents make happy clients. This company used to be the top of the line. Since 2010, our performance has dropped. The agent community is losing faith quickly. I believe management needs to take a look at the whole picture then reevaluate the situation. Change is needed. Pressure and fear is no way to get the results that this company needs. The scare tactics used recently has made agents redirect their energy towards themselves and job security instead of the company's interests.

Current Employee – been working at LiveOps

Pros – Ability to work from home (for now).

Cons – Lack of direction and leadership

Advice to Senior Management – Time to figure it out.

No, I would not recommend this company to a friend