MassMutual
3.2 of 5 255 reviews
www.massmutual.com Springfield, MA 5000+ Employees

MassMutual Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

3.2 255 reviews

                             

74% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(109 ratings)

57% of employees recommend this company to a friend
34 Employee Reviews Back to all reviews
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  • Disapproves of CEO

1 person found this helpful  

Finance Advisor

Financial Advisor (Current Employee)
Newport, RI (US)

I have been working at MassMutual full-time for more than a year

ProsNo Pros were found. You have to pay to work in this company.

ConsToo much lies are involved. I was certified for life&health insurance, series 7, and series 66, however, they still want me to only sell an whole life insurance product.

No, I would not recommend this company to a friend

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Not good for recent college grad

Agent (Former Employee)
Raleigh, NC (US)

I worked at MassMutual full-time for less than a year

ProsCool people, fun outside events

ConsPromised to be paid but aren't
100% commission
Paid for your own license

Advice to Senior ManagementGood people, just tough for recent college grad

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Horrible place to work

Retirement Education Specialist (Former Employee)

I worked at MassMutual full-time

ProsIt is a job, that doesn't pay by debit card yet!!!!

ConsIf your are not in senior management, you do not matter. You will do as you are told, regardless of your experience, otherwise you will be sent on your way. Your job will be segmented, expect to be replaced quickly if you do not fall in line with their BIG DATA ways. The only thing that matters is cash flow, so much so that one senior vp even jokes that she named her dog "cash flow", many believe it!!!!!

Advice to Senior ManagementExpect to fail, your yes men and women will never tell you when you are wrong. You will get what you deserve as you fail in the businesses you buy your way into.

No, I would not recommend this company to a friend

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A learning experience

Anonymous Employee (Former Employee)

I worked at MassMutual

ProsMass Mutual of Silicon Valley is a good place to get you feet wet in the sales world. They have a great training program

ConsThey try to convince you that success relies in making friends and family become your clients.

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Old School and Perception Based Culture

Anonymous Employee (Former Employee)
Enfield, CT (US)

I worked at MassMutual full-time for more than 3 years

ProsThere are some good people and the cafeteria is decent.

ConsTime off policy, compensation, environment, culture. There is no work/life balance. Success is defined by the number of days and hours worked, rather that skill and ability. The MMWay office environment does not offer even the slightest amount of privacy, which makes it difficult to have quiet place to focus on your work. Working from home is frowned upon.

Advice to Senior ManagementMove from vacation, personal days, and sick time to a PTO bank. The current system is old school and encourages employees to call out "sick". Listen to your employees. Morale is low and management is out of touch. The message from the front line is so sanitized by the time it reaches senior management that it no longer reflects reality.

No, I would not recommend this company to a friend

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Like walking back into the 20th Century

Anonymous Employee (Current Employee)

I have been working at MassMutual full-time

ProsDecent benefits and bonus potential

ConsEverything else - antiquainted management, processes and overall business mentality

Advice to Senior ManagementStep outside the gates of massmutual to see what the rest of the world is doing, and doing right!

No, I would not recommend this company to a friend

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Really lame

Internal Auditor (Former Employee)
Springfield, MA (US)

I worked at MassMutual full-time for more than a year

ProsCafeteria is ok, benefits are ok.

ConsThis is the most boring place in the world in the middle of no man's land Springfield. It has a weird culture. Some really like it, some don't. I think it is better than Travelers through as I worked there for 4 years.

Advice to Senior ManagementMove the office location out of Springfield.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Not what I expected. Nine months, spent a lot of money obtaining licensing, was not reimbursed or paid while at company.

Sales Representative (Former Employee)
Raleigh, NC (US)

I worked at MassMutual full-time for less than a year

ProsExcellent products, and (as stated in the interview) high commissions on sales. Internal website is very informative, although excessive, and might confuse less tech savvy individuals.

ConsPoor business structure, new employees (in my view) are taken advantage of, and not given proper training to become successful. New employees are expected to build their own book of business without leads, or contributed advertising dollars from management. My experience, I spent thousands of dollars without earning a penny. Company wants your contacts, will sign them to product, and hopefully you will quit, so that they can keep your residual commissions.

Advice to Senior ManagementDevelop your talent when they come in the door. Time and money spent in the front end will create revenue for you, and a dedicated employee. Build a solid two week training course, instead of one or two hours a week, spread out over the course of months.

No, I would not recommend this company to a friend

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Dangerous combination of leadership arrogance and ignorance

High Middle Management, Insurance (Current Employee)
Springfield, MA (US)

I have been working at MassMutual full-time for more than 10 years

ProsGood people at the lower levels, support each other, despite unhealthy environment

ConsLeadership is inept, don't care, provide lip service, all awards and recognition for supporting work/family balance and working women is just for show. Politically charged, cut throat and twisted. If you're not "in favor," you're screwed. And a history of strong performance and proven track record means nothing if you get on insurance division leaders bad side.

Advice to Senior ManagementDig deeper into what's going on under the covers. Instead of what your senior leaders are reporting. It's all spin.

No, I would not recommend this company to a friend

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Fine for tenured brokers

Financial Representative (Current Employee)

I have been working at MassMutual full-time for less than a year

ProsGreat office
Product line is comprehensive and high quality
Technology is good
Corporate support is very, very good.

ConsManagement tends to pay attention to new reps clients and not new reps.
Franchises like to veer away from the company best practices.

Advice to Senior ManagementFocus on developing new talent instead of going after low hanging fruit. Sure it's sales, but that shouldn't preclude leadership.

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Glassdoor is your free inside look at MassMutual reviews and ratings - including employee satisfaction and approval ratings for MassMutual CEO Roger W. Crandall. All 34 reviews are posted anonymously by MassMutual employees.