MassMutual

  www.massmutual.com
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MassMutual Reviews

Updated Jul 08, 2014
All Employees Current Employees Only

3.2 283 reviews

76% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(121 ratings)

57% of employees recommend this company to a friend

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment(in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program(in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients(in 8 reviews)

  • Older culture, try to use your connections for their own, no salary(in 9 reviews)

38 Employee Reviews Back to all reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Sales with no commission

    Registered Customer Service Representative (Former Employee) Phoenix, AZ (US)

    ProsPeople I worked with were great.

    Cons-sales metrics without commission
    -mandatory overtime if you need good work/life balance
    -using technology from the 80s
    -scheduling pto is non existent

    Advice to Senior ManagementYou are making your employees work hard for base salary and sales metrics with no commission is awful. Hire more people to help lower the ques. That's how you get good customer service ratings. Get all the departments on the same page. Every department is dropping callers into other departments that don't have the customer's account either. It's 2014 and this shouldn't happen.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It killed me to leave, but I was working my tail off towards what ended up being nothing but empty promises.

    Anonymous Employee (Former Employee)

    ProsI started out as a receptionist and worked my way up to Executive Assistant to the GA/Licensing and Contracting Coordinator. Lots of personal growth.

    ConsI moved up in positions, never in salary. There was always another goal to be met before I could get the pay raise I had been working towards. Eventually, I just realized that it would never happen. They strung me along for way too long.

    Advice to Senior ManagementPay the staff what they are worth. And don't make promises that you aren't planning on keeping.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Like being in a cult!

    Retirement Education Specialist (Former Employee)

    ProsBeing able to work in the field with clients wasn't a bad gig.

    ConsAll they really care about is numbers. Working with retirement plans, and their participants is about so much more, competency, the ability to build trust and instill confidence...
    Such a cliquey culture of peers, and very poor management. It's sad to say in this modern era that Mass Mutual is still a big ol' sexist boys club. If someone decides they don't like you, even if it's for personal, not professional reasons, look out, it's only a matter of time before they will gang up and run you out of there.
    The corporate culture of RAH, Mass Mutual, sucks. It was like being at a pep rally, rather than being a working professional.

    Advice to Senior ManagementPay more attention to your 'bad seeds' upper management who get drunk at conferences and behave inappropriately, and weed them out. It's hard to respect a superior who uses homophobic and racial terms that are generally frowned upon.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not good

    Anonymous Employee (Former Employee)

    ProsGood opportunities if self-motivated and outgoing.

    ConsAggressive marketing practices makes you uncomfortable.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Finance Advisor

    Financial Advisor (Current Employee) Newport, RI (US)

    ProsNo Pros were found. You have to pay to work in this company.

    ConsToo much lies are involved. I was certified for life&health insurance, series 7, and series 66, however, they still want me to only sell an whole life insurance product.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Not good for recent college grad

    Agent (Former Employee) Raleigh, NC (US)

    ProsCool people, fun outside events

    ConsPromised to be paid but aren't
    100% commission
    Paid for your own license

    Advice to Senior ManagementGood people, just tough for recent college grad

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Horrible place to work

    Retirement Education Specialist (Former Employee)

    ProsIt is a job, that doesn't pay by debit card yet!!!!

    ConsIf your are not in senior management, you do not matter. You will do as you are told, regardless of your experience, otherwise you will be sent on your way. Your job will be segmented, expect to be replaced quickly if you do not fall in line with their BIG DATA ways. The only thing that matters is cash flow, so much so that one senior vp even jokes that she named her dog "cash flow", many believe it!!!!!

    Advice to Senior ManagementExpect to fail, your yes men and women will never tell you when you are wrong. You will get what you deserve as you fail in the businesses you buy your way into.

    No, I would not recommend this company to a friend

     

    A learning experience

    Anonymous Employee (Former Employee)

    ProsMass Mutual of Silicon Valley is a good place to get you feet wet in the sales world. They have a great training program

    ConsThey try to convince you that success relies in making friends and family become your clients.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Old School and Perception Based Culture

    (Former Employee) Enfield, CT (US)

    ProsThere are some good people and the cafeteria is decent.

    ConsTime off policy, compensation, environment, culture. There is no work/life balance. Success is defined by the number of days and hours worked, rather that skill and ability. The MMWay office environment does not offer even the slightest amount of privacy, which makes it difficult to have quiet place to focus on your work. Working from home is frowned upon.

    Advice to Senior ManagementMove from vacation, personal days, and sick time to a PTO bank. The current system is old school and encourages employees to call out "sick". Listen to your employees. Morale is low and management is out of touch. The message from the front line is so sanitized by the time it reaches senior management that it no longer reflects reality.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Like walking back into the 20th Century

    Anonymous Employee (Current Employee)

    ProsDecent benefits and bonus potential

    ConsEverything else - antiquainted management, processes and overall business mentality

    Advice to Senior ManagementStep outside the gates of massmutual to see what the rest of the world is doing, and doing right!

    No, I would not recommend this company to a friend

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