MassMutual
3.2 of 5 254 reviews
www.massmutual.com Springfield, MA 5000+ Employees

MassMutual Reviews

Updated Apr 03, 2014
All Employees Current Employees Only

3.2 254 reviews

                             

74% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(109 ratings)

57% of employees recommend this company to a friend
73 Employee Reviews Back to all reviews
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Actuary - Continuous Learning and Cohesive Culture!

Actuary (Current Employee)
Springfield, MA (US)

I have been working at MassMutual full-time

ProsWork with talented, intelligent, and driven colleagues; excellent work/ life balance; continuous support for further exams (CFA, FRM, Etc), after your FSA designation; great opportunities for growth in traditional and non-traditional roles; very supportive in taking opportunities to round out professional experience. Feel supported and greatly respect of each other. Attrition within Actuarial is very low which speaks loudly to overall satisfaction of an Actuary at MassMutual.

ConsLean six sigma process moving across MM, but, as we go through problem solving sessions, use some of the time as a team to celebrate success in change managment that we have done as a team...focus on the positives versus what we are doing wrong.

Advice to Senior ManagementPromote ONE MASSMUTUAL in doing more events that bring the locations together so we can network with others in other business lines and celebrate successes. Excellent ELT that makes themselves approachable! Great company, as the financial success over the last few years highlights.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good company, but no place for advancement

Anonymous Employee (Former Employee)

I worked at MassMutual full-time for more than a year

ProsThe salary was not great

ConsNo room for advancement and or promotions

Advice to Senior ManagementExpect to much from their employees

Yes, I would recommend this company to a friend

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I got my Alabama Insurance license,I got the Rising Star award which can take 6 years to earn,I was in compliance.

Insurance Agent (Former Employee)
Birmingham, AL (US)

I worked at MassMutual full-time for more than a year

ProsI took a test and scored highly and that is why they hired me plus the fact I had an outstanding retail background. I was a manger of a cosmetic line and in 12 years I took a $180k yearly counter into a $800k yearly counter. My customer Base I built was well over 500 customers.

ConsThe manger and his personal friends he hired were questionable especially in finance. He was fired after he let me go when AIG fell with no reason. He then fired the Comptroller ( the notary and legal of the office ) who now works for Met Life. He was very shady and again MassMutual fired him.

Advice to Senior ManagementNow that even life insurance has changed due to the ACC. I would have a set training for new agents. Educate on how to get your license before you send agents out. There is quite a loop because several ranks of managers make money off the agents sales of policies. Today is different than years ago. It is not so safe to have women go out and meet a prospect. I would have been just as happy to have an assistant position with a salary and bonuses. At that time I was guessing and taking classes that were not in order of being the best agent. I did make Rising Leader in my first 6 months. I had to point that out to my manager.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Fortune 100 company with small town culture

Anonymous Employee (Current Employee)

I have been working at MassMutual full-time

Pros- Lots of employee pride about working here
- People genuinely seem to care about each other and their customers
- bonus pay has been VERY high the past few years

Cons- slow to change
- very conservative
- passive aggressive....say "no" with a smile

Advice to Senior ManagementDon't be afraid to change. Good companies change before they have to.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Retirement Specialist

Anonymous Employee (Current Employee)

I have been working at MassMutual

ProsAbility to work from home; professional colleagues who are experts in their field.

ConsCompensation not as great as some competitors.

Yes, I would recommend this company to a friend

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Review

Anonymous Employee (Current Employee)

I have been working at MassMutual full-time

ProsGreat Employer great location nice

Consnone at this time, great employer

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Company - Excellent Leadership Team - Cares About Employees - Fantastic Trajectory

Anonymous Employee (Current Employee)
Springfield, MA (US)

I have been working at MassMutual full-time for more than 10 years

ProsSmart and caring people, generally friendly and helpful co-workers, good benefits, consistently strong results, strategic and forward-looking leaders, highly ethical and values based, gives to the community. Excellent employee services including on-site credit union, cafeteria, fitness center, employee store, dry-cleaner/shoe repair/barber-beauty salon, etc. Beautifully redone common area. On-site, free parking. Competitive pay. Collaborative culture.

ConsSpringfield location is not the best - no easy way to get there from the highway. Enfield location is right off the highway, though. Implementing lean methodology across company, and while this makes sense in production areas, it's torturous in knowledge-based areas. While lean tools can be helpful, when over-relied on they slow things down rather than make things better. Also, the move to open seating is ridiculous. Noise is distracting and intrusive and there is no privacy. The intent is to foster collaboration, but people just put on headphones so that they can concentrate. Collaborative culture can slow down decision making at times.

Advice to Senior ManagementBe more flexible about lean. Re-think the open seating concept. Learn and use the tools, but don't be a slave to the methodology.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Flexible Projects & Friendly Culture

Current Project Coordinator (Former Employee)
Addison, TX (US)

I worked at MassMutual as an intern for less than a year

ProsHad a great relationship with my boss that allowed me to provide him with criticism and ideas for new projects. Gave me creative and flexible control over projects as long as I met deadlines. Supported my decisions and encouraged my interests. Very positive workplace and coworkers support each other.

ConsCan be somewhat hectic, demanding and uncomfortable. Requires communication with clients who are rude and disrespectful. Tedious work but rewarding when finished.

Advice to Senior ManagementOffer more internship opportunities at local offices and more feedback to interns.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good People

Financial Services Representative (Former Employee)
New York, NY (US)

I worked at MassMutual full-time for more than a year

ProsPeople are friendly and want to see you succeed. If you have the patience, you can do quite well.

ConsSalary will be dependent on how well you can sell.

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People there are pretty nice. As an intern, I learned a lot.

Marketing Division Intern (Former Employee)
Hong Kong (Hong Kong)

I worked at MassMutual as an intern for less than a year

ProsIt's a famous insurance company in Hongkong.

Consvery competitive. usually had to stay up late

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at MassMutual reviews and ratings - including employee satisfaction and approval ratings for MassMutual CEO Roger W. Crandall. All 73 reviews are posted anonymously by MassMutual employees.