MasterCard
3.6 of 5 224 reviews
www.mastercard.com Purchase, NY 5000+ Employees

MasterCard Reviews

Updated Apr 11, 2014
All Employees Current Employees Only

3.6 224 reviews

                             

87% Approve of the CEO

MasterCard President and CEO Ajay Banga

Ajay Banga

(135 ratings)

74% of employees recommend this company to a friend
85 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good work environment and work life balance

Director (Current Employee)
São Paulo, São Paulo (Brazil)

I have been working at MasterCard full-time for more than 3 years

ProsVery good environment and good work life balance

ConsIt is not meritocratic, slow decision process, technology development is too cost, slow time to market

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

New to MasterCard

Senior Professional, Financial Systems (Current Employee)
London, England (UK)

I have been working at MasterCard full-time for less than a year

ProsVery professional
Colleagues are very friendly, approachable and helpful
Objectives set for me on day 1 with an induction plan organised
Highly supportive line manager
Senior dept manager very visible and approachable

ConsNo cons to comment on

Advice to Senior ManagementNone so far. All in all a very positive experience for me in my first two weeks.
Any rating provided by me is done so on the basis that I have only been here 1.5 weeks so unable to fully evalute certain areas such as Career Opportunities

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good place to work but sliding backwards

Anonymous Employee (Current Employee)

I have been working at MasterCard full-time for more than 5 years

ProsGood pay, including good bonus that is always paid. Fast pace. Good time off. Ability (even pushed) to move around and try different areas. Looks great on a resume since everyone knows MC.

ConsWhile pay is good raises don't exists. So if you are looking to work here get every penny up front because you won't even keep up with inflation. Health coverage SUCKS!!!! It's very expensive and low coverage. Most of the Execs came up in the company so they micro manage because they did all the jobs before. Red tape everywhere. They are looking to outsource everything in IT that isn't the latest/coolest thing. It's leading to the basics taking forever, and thus costing more, and ironically, leaving less money for the latest/coolest things. Purchase (business) and St. Louis (IT) don't work well together. Ajay says we are an IT company yet he rarely comes to the IT headquarters. If we are an IT company Ajay should move to St. Louis and establish that as the headquarters.

Advice to Senior ManagementDo something about salary range penitration. You are ok now but turn-over will start to really hurt as average pay moves back to the pack. Fix the healthcare package.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Never bored

Business Leader (Current Employee)
O'Fallon, MO (US)

I have been working at MasterCard full-time for more than 3 years

ProsI get to work with emerging technologies. If you do not like the area you are working in, there are many others to advance your career.

ConsFast paced. Everything is needed yesterday. If you cannot Multi-task, this is not the pace for you.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Working at MasterCard has been a great experience

Vice President (Current Employee)
Purchase, NY (US)

I have been working at MasterCard full-time for more than 8 years

ProsCompany has been on the path of innovation, it has a great business model and our brand is well known.

ConsMasterCard went public in 2006, prior to that they were private. There is an old culture here that is not keen on changing. We need to work on that.

Advice to Senior ManagementTrying to drive innovation and fun throughout a company is a fantastic things however cannot be done in a suit and tie. Executives need to come to work dressed down to promote a more relaxed environment that promotes innovation

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Growth Company - With Lots of Opportunities

Senior Business Leader (Current Employee)
Purchase, NY (US)

I have been working at MasterCard full-time for more than 5 years

ProsIt is hard to argue against a company that is doing so well. You have to work to advance here but your hard work pays off. Great work life balance. Ajay Banga is a true leader that is driving this company in a place that it has never been before. He is tremendous and his impact can be felt through the entire organization. You can't say that about too many CEO's.

ConsIt is hard to work in a b2b2c environment. We do things differently here which are sometimes difficult for someone that is new to the organization/four party model. This growing pain goes away once you understand our business and our business model.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Challenging somewhat rewarding nice experience

Anonymous Employee (Former Employee)

I worked at MasterCard full-time

ProsChallenging somewhat rewarding nice experience

ConsLack of leadership and hiring of wrong people, A lot of opportunity for advancement but was taken advantage of by various people with various reasons.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great place to work...but not perfect

Business Leader, LFI (Current Employee)
Purchase, NY (US)

I have been working at MasterCard full-time for more than 8 years

Prossalary is very competitive and innovation of products really good. CEO is inspiring. There are some incredibly smart leaders within the organization. Good at moving people from one function to another

ConsGrp Heads can behave like demi-gods with sense of self entitlement; Purchase culture is stifling, too stiff and unwelcoming. Those who get ahead tend to do so based on who they know. Always seem to have to do more with less

Advice to Senior Managementgetting things can done can take too long, too many road blocks and culture of risk aversion needs to change

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

On a journey of transition

Business Leader (Current Employee)
O'Fallon, MO (US)

I have been working at MasterCard full-time for more than 8 years

ProsMasterCard has a very competitive benefits package, base pay is average, but performance is recognized via end of year bonus quite well. Opportunities for advancement as a people manager are plentiful for those with a keen acumen of IT-to-business value and good management skills. For those on a purely technical career path, opportunities for advancement *can* be plentiful. However you'll need to be very adaptable and not tied to just one technology or job function. Otherwise, it's possible to reach a block point where further advancement within a given discipline isn't possible.

The workforce at MasterCard have a great community spirit. Whether it's through the business resource groups (Women's Leadership Network, Young Professionals, PRIDE, Technology Leadership Network, etc.) or through involvement with the United Way and Junior Achievement the people of MasterCard do a lot of fantastic things together.

The campus is nice, including a cafeteria, gym, and a few gaming areas. Internal programs for computer based training on programs like PCI, ITIL, and Six-Sigma as well as opportunities to participate on tiger-team type functions are easily available should you have the time or inclination to want them.

Commercially, the company is doing fantastic. Internally the operations world is in a state of transition. As MasterCard continues to push for deeper connections direct to the consumer that will call for an adaptation of their IT Operations and Technology staffing and mindset.

ConsWork load can be INTENSE for those wanting to advance their career. You will not find much opportunity here if you're only interested in coming in and doing an 8 hour day with an hour lunch in the middle.

Due to a focus on the consumer, MasterCard has several initiatives rushing to market in parallel and as such require delivery of IT Service and Operational support at a rapid pace. Though the company is operating that way at the top, IT staffing and funding decisions aren't based around that same mantra. For people managers who identify a staffing gap, it's often only after a process *breaks* that the business case is given merit.

The campus is nice, however it's going through some changes. Due to space constraints a "cube restack" is changing the cubicle configuration to a smaller, less private cube. There are collaborative "pod" configurations as well. BUT ultimately if you're a people manager requiring privacy or a technical person who requires distraction-free working conditions you'll find them in short supply. However, they do offer an alternative workplace program for tele-working.

It's disappointing that the gym and cafeteria aren't subsidized. Though convenient, the cafeteria food becomes pretty repetitive and the pricing doesn't provide a satisfaction that you've gotten what you paid for. The gym again is incredibly convenient, but can be very crowded during peak usage, especially if you have a short window to get your workout in. For the monthly price paid (with no discount options for full year or contract based pricing) the gym waters down the value of having it on site.

Because the company is doing so well and driving so hard with card-holder focused initiatives there is a distinct lack of resources. Both from a staffing perspective, as well as training and tool funding. The intense pressure to outsource operational level tasks all while maintaining the same ops tempo has lead to challenges internally in quality requiring more time and pressure on deliverable schedules.

The big question is would I recommend this company to others? That answer for me is still a yes. Of course there are challenges, but in today's IT world I don't really know of any opportunities in the local area that don't have those in some form or another. If MasterCard is still in exactly the same place it is now five years in the future, maybe that answer changes. However, I'm looking forward to the opportunity to both influence and watch to see if that change happens.

Advice to Senior ManagementYou can't have your IT "cake" and eat it too. Though people managers and individual contributors continue to attempt to deliver IT services at the same intensity and pace of technology behemoths like Google and Amazon, we will never ultimately be as successful as we could be as we just aren't staffed and funded like that. To deliver core like services at commodity like pricing requires a different mindset at the operations and engineering level. Increased funding for in-sourced rather than out-sourced subject matter expertise including training and conference opportunities would allow MasterCard to deliver the same code, solutions, and designs cheaper, quicker, and at a higher quality than many of the third-party vendors we contract with today.

As the CEO of MasterCard speaks internally about how we should run our business, we need to hold ALL our management chain accountable for living those same values.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great company and experience but needs younger people

Summer Intern (Current Employee)
Purchase, NY (US)

I have been working at MasterCard as an intern for less than a year

ProsLot of great people to learn from- and a lifetime of expertise in the payments industry

ConsCan feel a bit outdated at times- needs younger blood

Advice to Senior ManagementDoing a great job reforming the college recruiting process! Keep expanding to schools, and aim high!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for MasterCard? Contribute to the Community!

MasterCard Videos

Loading...

MasterCard – Why Work for Us?

NOT JUST SHAPING THE FUTURE. CHANGING IT. Here at MasterCard, we work at the heart of commerce. While our people around the world may be engaged in any number of interesting and exciting projects at any given time, we… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at MasterCard reviews and ratings - including employee satisfaction and approval ratings for MasterCard CEO Ajay Banga. All 85 reviews are posted anonymously by MasterCard employees.