Pier 1 Imports
3.0 of 5 426 reviews
www.pier1.com Fort Worth, TX 5000+ Employees

Pier 1 Imports Reviews

Updated Apr 04, 2014
All Employees Current Employees Only

3.0 426 reviews

                             

69% Approve of the CEO

Pier 1 Imports President, CEO, and Director Alex Smith

Alex Smith

(249 ratings)

53% of employees recommend this company to a friend
51 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

worst company I ever worked for

Anonymous Employee (Former Employee)

I worked at Pier 1 Imports

Prosit was closer to home

Consbad salary awful treatment to the employee no incentives at all

Advice to Senior Managementtake care more of the people at your stores they are the one making you money

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Don't do it!!!

Sales Associate (Current Employee)
Tampa, FL (US)

I have been working at Pier 1 Imports part-time for more than 5 years

Prosthe discount is the ONLY reason to work here

ConsExtremely stressful, very low pay, high turnover, no advancement opportunities.

Advice to Senior Managementcompany loyalty should be rewarded

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Horrible Job

Sales Associate (Former Employee)
La Jolla, CA (US)

I worked at Pier 1 Imports part-time for less than a year

ProsEasy to get a job there, especially during the holidays. And the job is really easy. They start you in the warehouse just opening and unwrapping merchandise and then they put you on the floor.

ConsBad pay. And worse hours. They are never consistent about giving them to you, will not hire you for more then 15 hours a week unless you are management. They hire too many people then have them work the smallest shifts. They have you go home early if the store is empty with no pay. They put you on call, and you only get pay when you get called in, if you aren't available you are in trouble.

Have to choose between working on the floor with horrible customers or working in the warehouse. The warehouse is nice, but management loves to punish you for skipping out on the bad customers, by coming in every hour or so and screaming at you. Plus the merchandise is just s@#t. I don't know why people shop here. I have been in the back room, it is totally s@#t plastic made from slave labor and priced up at least 20% above their profit margin. How do I know this? First cause the same s@#t is sold at Target less 20% and because that is the discount we get for working there. I'm pretty sure that's how my store stayed in business, by encouraging its employees to buy their s@#t at discount.

Advice to Senior ManagementIf you are working for money, try to just yell less at those working for you. If this is a career, rethink you life work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Dig a ditch before employment at Pier 1

Sales Leader (Former Employee)
Benton Harbor, MI (US)

I worked at Pier 1 Imports full-time for more than a year

ProsGreat products and merchandising plan is easy to follow.

ConsHorrific manager..associate and management team were never heard. Very toxic place to work and no support from upper management.

Advice to Senior ManagementIf you are getting complaints that your store manager is unfair, deceitful, lies, racist and many complaints from customers in addition to a huge turn over...DO SOMETHING!

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Misleading on hours you will receive. The credit card sales and conversion are put ahead of customer service.

Sales Associate (Current Employee)

I have been working at Pier 1 Imports part-time for less than a year

ProsGood discount, coworkers are great. My hair always smells nice when I leave the store.

ConsAre forced to bash customers over and over during their shopping experience with the credit card. Mind you we leave out the fact that it's 27% interest rate. They do not provide proper cleaning supplies for the jobs you are required to do. Hours are horrible, can't live on 8-10 hours a week. Even though they hired you to work 16-20. Truck duties are only given to a few people. Stock room is a mess.

Advice to Senior ManagementGet organized, don't force your employee's to badger the customers 4 times during their shopping experience. Also allow us to hold the door open for them when they have a lot of bags. The conversion isn't worth lacking the service. If you provide proper cleaning supplies we would be satisfied to do our jobs right.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Definitely Do Run Away

Assistant Manager (Current Employee)

I have been working at Pier 1 Imports full-time for more than 5 years

ProsMeeting some wonderful co-workers. Seeing some beautiful hand made treasures from other parts of the world and the chance to be creative at times.

ConsPay, Workload, Management, Working Environment. There is little I can add to the reviewer who advised all to run away. I actually thought I got up in the middle of the night and wrote that in my sleep. I am half way across the country and the conditions are the same. Chronically dangerous stockrooms and truly criminal physical work load expectations for some- they routinely hire people who cannot lift anything, making more work for those who can. Emotionally unstable managers are definitely the norm - upper management with no moral compass at all. You will be one of the lucky few if you leave this company unscathed - physically and emotionally.

Advice to Senior ManagementActually try to treat your employees like you value them and reward people for hard work. Get rid of all the incompetent and emotionally unstable and abusive managers. I know that regional managers keep them on because they are easy to bully and manipulate. Basically, clean house and start all over again.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

Run away!!

Sales Leader, Interim Assistant Store Manager (Former Employee)
Chicago, IL (US)

I worked at Pier 1 Imports part-time for more than 3 years

ProsThe slim chance of meeting cool people at the workplace...though it is likely they'll quit far before actually knowing them. Working for this company is like feeding honey to a wolf in sheep's clothing.

ConsUnrealistic expectations (i.e. process freight, ring people up, discuss with everyone the benefits of the pier 1 credit card all simultaneously). Hostile, passive-aggressive work environment with emotionally unstable managerial staff. Horrible pay for heavy labor (moving, setting, and transitioning poorly-made furniture.) This company does not care about their employees though they talk up a good cultural awareness. No benefits. EVER. As a manager I was told explicitly to never, ever let any associate go over "limited" status (employee status under "part-time" status) as it may pose the risk of Pier 1 actually having to pay out vacation hours...or even worse, benefits. The 'selling standards' that the employees must abide by are laced with cheap psychological tricks to get people to buy mass produced garbage marketed to look 'authentic.'

At the door, expect to be forced to ask open-ended questions (as to catalyze conversation) "What brings you in today?" The customer wants to be left alone until they ask for help. This is the case. ALWAYS.

It is required that every associate asphyxiate every single person that walks in the store with information about the high interest rate credit card that offers no real benefits. (10% off one day a month...for platinum?!? Seriously NOT WORTH IT). Phone number capture, email capture, ADDRESS CAPTURE. We are specifically told to coach to our associates to 'avoid eye contact' when capturing personal information. This place will, seriously, eat your soul. Every word an associate says to a customer is a lie. The gold foil bowl they just called "gorgeous" is actually tacky as get up and if you buy it then you have no taste.

You'll get paid garbage. You'll likely get injured in stockroom at some point. If you ever feel sick you can expect your managers to second guess your authenticity. Also, I have found that this company seems to find the most emotionally unstable store managers ever with regional managers that sway towards the scope of insanity and play favorites to certain store managers (ignoring the fact that the sales targets have become a constant "opportunity"). I have worked as a sales lead and an interim assistant store manager and have found that both positions offer horrible pay and require non-stop physical labor and emotional stress that literally began to effect my 'real life' enjoyment of things. Seriously, working for this company is a nightmare. DON'T DO IT. And, if you do, I'm just gonna assume you're likely on the verge of quitting anyway. Good riddance, I say. Good Riddance.

Advice to Senior ManagementTreat those who work for you with respect--as they are the one's doing all the labor. Understand that the company's expectations are grossly unrealistic and the product that we are poorly manufactured. Understand that if there is no commission-based incentive for opening credit cards, bullying your associates should not be the next logical selling strategy. And, again, treat your 'associates' with respect. Know that working retail isn't usually someone's first choice. Understand that your employees should not have to wait around all day to 'call in' for flex shifts that you likely forgot you scheduled. Treat other human beings with respect regardless of your own personal or psychological issues. Keep your emotions at bay and be professional. Have a sense of humor. Don't throw your management team 'under the bus' when you get a corporate visit because you've been doing ' admin work' in the office all week. Everyone knows that's a bold face lie. Do your job. Don't schedule every one else to do freight, mark downs, transitions, event sets etc. etc. and then complain that the job wasn't done right. Have some decency. The end.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

High Expectations and little resources

Anonymous Employee (Current Employee)
Phoenix, AZ (US)

I have been working at Pier 1 Imports part-time for less than a year

ProsYou gain retail experience and are never bored.

ConsHigh turn over in associates. Scheduling employees outside of availability leaving less coverage and worn out associates and managers creating this endless cycle.

Expect to carry dining chairs and other heavy objects up a ladder and stack things dangerously around the store. You'll be performing other dangerous tasks like reaching while on the tip top of the ladder

you'll help people load and move they're giant furniture pieces with no help from your general manager(even if your a woman and he is a man)

Little to no real training. you will be thrown to the sharks on your first day. Yet if you do something wrong its still your fault, even if they never trained you on it

very advance and complex ordering processes leaving new associates clueless and customers frustrated when we cannot find their merchandise the spent hundreds of dollars on.

little to no communication between gm and management team

unrealistic expectations with little coverage

Micromanaging.

Customer service is not a priority, tasking and store appearances is, your numbers and conversion are going down because of this.

Advice to Senior Managementspend more time on your training. If you have an employee who is confident in what they are doing you wont have so many customer issues and employees who just walk out.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

2 people found this helpful  

Do not expect to advance, favoritism towards select employees...

Sales Associate (Current Employee)
Temecula, CA (US)

I have been working at Pier 1 Imports part-time

ProsGreat accent décor. Customers that enjoy the experience at Pier One. Be prepared to not only sell, but stock/move merchandise, furniture, climb ladders, lift 50 lbs. or more. The diversity adds value to your shift, With the exception of 5:00 am trucks.

ConsFavoritism to select employees with regards to weekly schedules/hours, including flex schedules in their favor. Their performance being no greater/better with regards to IC's, sales contribution, units per transaction, customer review, tasking etc... Several new lead positions, no promotions within, all hired outside. Do not expect to be advance in this store.

Advice to Senior ManagementValue your associates they contribute more than you realize. We not only help and advise your new hires, we also give strength to the inexperience leads that have no clue of the expectations required to promote you and/or the store.[

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Shopping there great! Working there, not so great....

Sales Associate (Former Employee)
Roseville, MN (US)

I worked at Pier 1 Imports part-time for less than a year

ProsMy co-workers were great and very helpful. Even the customers were fun to work with.

Cons*It took two months to get a call to come in for a interview.

*You are required to constantly 'nag' customers about signing up for credit cards. You are suppose to 'check up' on them every 10 to 15 minutes and try to sell the card. Even if they have the credit card you still need to tell them about the benefits.(Which are horrible)

*I was never told HOW heavy the heavy lifting was. I was lifting stuff the same weight as me. I wasn't able to get any help because the other associate was busy on the floor.

*They have flex shifts here. You are expected to call two hours before your flex shift to even see if you are working. All of the flex shifts I had I never worked. Loss of money. Most weeks flex shifts made up 25% to 50% of all my shifts.

*There was this mandatory meeting that I had full intention of going too.It turns out that I got sicker than a dog that day and I sleeping next to the toilet all day. I actually got off of work early from my other job because I was sick. Because I was sleeping next to the toilet, I lost track of time. The meeting was at 7:15 pm and by the time I realized what time it was, it was 7. I called in and let them know I wasn't going to be able to make it. The store manager was very upset and she made a big fuss about how she would have to take time out of work to go over the materials of the meeting. I was too sick to get angry. Since that point the manager was just mean to me. When we had to do an overnight reset of product she just barked at me constantly. There was one point that they were having trouble figuring out where this clearance products should go and I was working on a grid that was clearance and had plenty of room. I looked at the product and open my month for a moment and the store manager just ripped into me saying that wasn't my stuff to deal with. It was that night that I decided to put my two weeks notice in.

Advice to Senior ManagementFor the store manager, if you are upset with a worker be professional about it. Don't take your personal feelings out on that person.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Pier 1 Imports? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Pier 1 Imports reviews and ratings - including employee satisfaction and approval ratings for Pier 1 Imports CEO Alex Smith. All 51 reviews are posted anonymously by Pier 1 Imports employees.