Pier 1 Imports Reviews

Updated 10 July 2014
Updated 10 July 2014
559 Reviews

3.3
559 Reviews
Rating Trends

Recommend to a friend
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
300 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 59 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 16 reviews)


Cons
  • Pushing the Pier 1 credit card so hard can really drive you and the customers crazy (in 91 reviews)

  • Management gives part-time employees 4 hour shifts( anything over 4 hour shifts requires a break) (in 31 reviews)

More Highlights

61 Employee Reviews Back to all reviews

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  1.  

    Needs a lot of improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports full-time

    Pros

    Beautiful building to work in (Headquarters). Free parking. Great cafeteria.

    Cons

    Computer software broken more often than not. Crazy hours. Lack of permanent seating. Pay is so-so. Not competitive pay. When you hire on they make it seem like you are going to contribute to the company and be an important part of it. I didn't see that. Roller-coaster shifts. Different start time each day and no two days in a row off. No way to plan. Job description not accurate.

    Advice to ManagementAdvice

    Be more professional. Know your employees and take a genuine interest in them. Quit paying lip service to questions and problems that arise. Please be aware that your employees are your company. Be pro-active instead of running around looking for the next meeting. Way too many meetings at this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    The system is flawed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Palm Harbor, FL (US)
    Former Employee - Sales Associate in Palm Harbor, FL (US)

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    Great coworkers and associate discounts.

    Cons

    They don't allow you to work full time, never got a raise in a year and pregnancy benefits were horrible!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Stay Away! - Conroe, TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Conroe, TX (US)
    Current Employee - Sales Associate in Conroe, TX (US)

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    The employee discounts, short shifts a few days a week, and 99% of the customers are awesome! Perfect for any college kid wanting to make a few bucks while still having Summertime fun!

    Cons

    Store Manager/Sale Leaders, and the over all treatment of the employees.

    Advice to ManagementAdvice

    Don't throw your new employees out on the floor with just two hours of computer training. We need more! And when we make a mistake, yes, correct us, but PLEASE stop doing it in front of the customers! It makes everyone around very uncomfortable and it's also very unprofessional. Do it behind closed doors and STOP talking to us like we are complete morons for not having the proper training. It's your fault, not ours.
    You also need to be more courteous to our customers. THEY are the reason we have a job. THEY are the ones that help make our goals every hour, every day. I am tired of apologizing to them for your actions. The customer may not always be right, but it is your job (and ours) to resolve any issues they may have so that they want to return. I know it can't be an easy job to manage the store but it isn't easy for us to keep a smile on our face and to care if we're always being yelled at by you and basically being put down for being human and making mistakes.
    I used to enjoy working here but no longer. After a little over a month, I have decided that I can no longer deal with the hostile environment and the deterioration of my self worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Corporate does not value or respect their store associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Huntington, NY (US)
    Former Employee - Sales Associate in Huntington, NY (US)

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    If one is creative and has a good eye for design setting up displays and helping customers decorate is satisfying. Employee 25% discount is fair

    Cons

    Store managers primary objective is to make the payroll budget and open credit cards which is bad news for any associate who wants more than 15-20 hrs per week. You won't get enough hrs to make the job worthwhile

    Advice to ManagementAdvice

    No wonder you're " always looking for great talent" when you don't pay enough to keep your talent let alone attract it to begin with. Your hourly pay is the lowest in the home furnishing industry!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    A love/hate (mostly hate) relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    Beautiful merchandise, a great working environment (aesthetically). Um, I liked the music? There's really not much about working at this place that I liked beside how it looked.

    Oh, the customers were wonderful; usually cute little old ladies looking to buy some pillows or something.

    Cons

    The schedule can have you go from either working once a week to every single day without any warning. The manager that I usually worked under was a complete and total female dog if you catch my drift. There is constant CONSTANT pressure to make customers get a card with a 25% interest rate, and they expect you to get at least one each time you come in; if you don't they will complain to you about it, constantly. There's a screen that shows you how much money you need to make per hour and it can be up to $1200, which is extremely hard to do when there are customers constantly bringing back purchased items for a refund. The managers talk to you like you're stupid, and treat employees like dirt unless you're making them money; they don't acknowledge the fact that you're trying.

    Working until midnight on a Sunday when I had class the next morning was no fun either, and neither was standing for 4-5 hours straight with no break. We're also supposed to basically harass every customer that we come across and try to make them buy something; when you actually get a customer that needs your help for an extended amount of time they make you go talk to someone else, claiming that you've been with one customer too long - they've said this in front of customers buying $2000 worth of stuff and they have left the store with their money in their pockets, pissed.

    Advice to ManagementAdvice

    Back off! Back off of that stupid card, and quit trying to get us to con customers into spending more money on already extremely overpriced merchandise. Quit watching the numbers so much; maybe then you could actually make some money.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Pros

    Good people, fun place to work

    Cons

    Low pay, micro managing, bad hours

    Advice to ManagementAdvice

    Pay more, promote from within

  8. 2 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Hilton Head Island, SC (US)
    Former Employee - Sales Associate in Hilton Head Island, SC (US)

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    The employee discount was the only thing good about the job. Most of the upper management was terribly rude, only a handful of the people I worked with were nice to me and/or customers.

    Cons

    Extremely pushy with the credit card. I got yelled at several times because I neglected to offer the card on very minor purchases.
    Very little training. I constantly had questions that were never answered. They acted like it was a burden to train me.
    The hours are just terrible. 4 hour shifts, very little pay.

    Advice to ManagementAdvice

    Appreciate your associates!!! Train them more

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    worst company I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Pros

    it was closer to home

    Cons

    bad salary awful treatment to the employee no incentives at all

    Advice to ManagementAdvice

    take care more of the people at your stores they are the one making you money

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Don't do it!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Tampa, FL (US)
    Current Employee - Sales Associate in Tampa, FL (US)

    I have been working at Pier 1 Imports part-time for more than 5 years

    Pros

    the discount is the ONLY reason to work here

    Cons

    Extremely stressful, very low pay, high turnover, no advancement opportunities.

    Advice to ManagementAdvice

    company loyalty should be rewarded

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Horrible Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  La Jolla, CA (US)
    Former Employee - Sales Associate in La Jolla, CA (US)

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    Easy to get a job there, especially during the holidays. And the job is really easy. They start you in the warehouse just opening and unwrapping merchandise and then they put you on the floor.

    Cons

    Bad pay. And worse hours. They are never consistent about giving them to you, will not hire you for more then 15 hours a week unless you are management. They hire too many people then have them work the smallest shifts. They have you go home early if the store is empty with no pay. They put you on call, and you only get pay when you get called in, if you aren't available you are in trouble.

    Have to choose between working on the floor with horrible customers or working in the warehouse. The warehouse is nice, but management loves to punish you for skipping out on the bad customers, by coming in every hour or so and screaming at you. Plus the merchandise is just s@#t. I don't know why people shop here. I have been in the back room, it is totally s@#t plastic made from slave labor and priced up at least 20% above their profit margin. How do I know this? First cause the same s@#t is sold at Target less 20% and because that is the discount we get for working there. I'm pretty sure that's how my store stayed in business, by encouraging its employees to buy their s@#t at discount.

    Advice to ManagementAdvice

    If you are working for money, try to just yell less at those working for you. If this is a career, rethink you life work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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