Pier 1 Imports

www.pier1.com

Pier 1 Imports Reviews

Updated 19 January 2015
Updated 19 January 2015
670 Reviews
3.0
670 Reviews
Rating Trends

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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
346 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 65 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 117 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

82 Employee Reviews Back to all reviews

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  1.  

    Worst Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Ankeny, IA (US)
    Former Employee - Assistant General Manager in Ankeny, IA (US)

    I worked at Pier 1 Imports

    Pros

    nothing about this company is worker friendly

    Cons

    All aspects of the job are rediculous

    Advice to ManagementAdvice

    train better, better vacation

    Recommends
    Positive Outlook
  2.  

    It was okay, but wouldn't recommend unless you wanted to maybe work once in awhile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate
    Former Employee - Seasonal Sales Associate

    I worked at Pier 1 Imports part-time (less than a year)

    Pros

    As everyone else says - Merchandise Discount. Was a nice new store, bright. Not like the old stores with dark red floors dark colors, drab!

    Cons

    Was hired by a "group" interview. That was interesting, never went through that before. Store manager didn't have a clue about any of the people she hired, that was why she got people that would maybe show up. Manager & Asst. Mangers were snobs and rude to the sales associates. Guess they thought they were better than any of use. They would schedule you to work, BUT you had to call in 1 hour before your scheduled time to work to find out if you were to come in. Absolute waste of time as you couldn't make plans as you didn't know if you were going to work or not. Needless to say, after a month, I was out of there. Would not recommend ever unless you want to maybe work.

    Advice to ManagementAdvice

    Treat the sales associates like human beings, they are the ones that REALLY do the work. Stop being snobs as you aren't any better than any of them. Do one on one interviews you might learn more about a person that way. Stop interrupting the sales associates when they are talking to a customer. That is rude Let them do the job they were hired to do - sell. Upper management you should take heed as well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Tiring job with very low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    1) Working at pier 1 gives you the opportunity to expand your creativity and play around with colors, shapes and sizes in merchandise. 2) Helping customers decorate their homes not only is fun but also develops a relationship with them. 3) Associates also receive a 25% discount which is nice.

    Cons

    1) Management looks down on associates for not reaching instant credit goals. 2)Associates are trained to push credit cards on customers making the customers very frustrated and not wanting to shop in the store. 3)Associates also cannot request days off during any holidays. 4) Most of the work I do at pier 1 is transitions and placing in the store, and so many hours with no break or 30 minutes break can really run you down. 5) Associates also are not appreciated for work they do, and are paid way to little to be climbing ladders and getting up in high lofts to bring large merchandise down. 6) managers talk down to associates if their hourly goals and conversion rates are not met blaming the associates. 7) Managers can schedule flex shifts so the associates have to wait all day and call in 2 hours before the shift to make sure they're working that day or not. 8) Most of the merchandise is moved almost every day making it hard for the customer to remember where everything is and also is tiring for the associates who know that the merchandise will be moved around again in two days. 9) Last but no least, pay is so low that pier 1 can literally only be a 2nd job, a "just for fun" job.

    Advice to ManagementAdvice

    1) Treat employees with more respect and care. 2) Give employees who have been there for hours a little break as talking to customers and moving merchandise can get very tiring. 3) Stop pushing the associates to sell so many ICC's. 4) Treat customers with more respect if they open a card and purchase 1,000 dollars worth of merchandise.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    Demanding and stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orlando, FL (US)
    Former Employee - Sales Associate in Orlando, FL (US)

    I worked at Pier 1 Imports

    Pros

    Discount, selection of merchandise, locations

    Cons

    Working at pier 1 was very labor intensive and demanding from all levels of management. For the amount of pay you received they demanded a lot from you with little help. It was very difficult to keep the store looking neat and presentable when you had to make sure everyone is being taken care of. Then at checkout you basically had to solicit a million things when you just hounded them on the sales floor to open a credit card. Also most of the time it was only you and one other person working, usually the manager on duty. You never got a break, only if you worked more than 7 hours. They also basically judged your job performance based on the amount of credit cards you opened.

    Advice to ManagementAdvice

    Corporate should spend more time in the stores to get a real idea of their customers and their expectations. Stop being cheap with your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Pier Misery

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Pros

    overall bad place to work in general

    Cons

    overall bad place to work, nothing more to say

  7. 1 person found this helpful  

    Not What You'd Think

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Phoenix, AZ (US)
    Former Employee - Sales Associate in Phoenix, AZ (US)

    I worked at Pier 1 Imports

    Pros

    I received a nice discount and cool offers during the holiday season.

    Cons

    Very unsafe working conditions. My store had the smallest stock room in the state, so boxes would be piled high and would occasionally fall on me. And these boxes contained furniture. Also, management was pretty bad (even for retail). i worked at two different stores in two different states, and both managers were hardly there at all. Whenever they were there, they made cruel and disparaging remarks about other employees. Pier 1 is hardly the company it wants you to believe through those whimsical, charming commercials. Even the furniture is poorly made.

    Advice to ManagementAdvice

    Hire better people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Any job is better than this!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Vancouver, BC (Canada)
    Current Employee - Sales Associate in Vancouver, BC (Canada)

    I have been working at Pier 1 Imports

    Pros

    Well this is easy, the pros are the discount and the people you work with. Customers are pretty good as well. Not many complaints.

    Cons

    They absolutely abuse the "on call" system. Be prepared to have 3- 4 flex shifts (a.k.a. no shift). Work one useless 4 hour shift then call in up to 4 times a week in the middle of the day to see if they need you to come in. Thus holding you hostage till you get the green light to stay home and make no money. Try taking that to the bank. Unless your independently wealthy and looking to waste time at a home decor store just for giggles, get another job.

    Advice to ManagementAdvice

    Set some realistic expectations for the business needs so you don't have more than half of your staff on call for days on end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Dont work here unless you want to be scolded like a 5 year old.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate
    Current Employee - Store Associate

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    I can't think of any....the discount maybe.

    Cons

    I thought this was going to be a super fun place to work part time. I don't need the job, but thought it would be a cool place to work part time. Not cool!!!!! I've had my own business for 30 plus years, so I know customer service. If conversion is low they blame it on the greeter...which I had to do alot. I wasn't saying the right thing, my voice wasn't loud enough, I'm not acting happy enough...on and on with scolding about this and that. Also, I left to go to the restroom for literally 1 minute and was yelled at because I didin't get permission. I thought it was weird how you have to hover and bother the customers constantly. Most people want to browse first in that kind of store. And then there's the paranoia about the door thing....OMG don't go near the door it might beep which affects conversion. One customer had several large packages and just wanted to come back in to get the rest and the team leader wouldn't let her because of the door beep thing! Are you kidding me? If you want to mess with this company and freak them out,
    stand by the door for a really long time or go in and out repeatedly LoL!!....And they hate family's with kids because the door beeps too many times!!! They are trying to hard and act super desparate!!! I will not be staying here..it's pathetic!!

    Advice to ManagementAdvice

    Calm down and stop being mean, rude and crabby! Your employee's deserve to be treated with respect. Your constant turnover should be a clue.

    Doesn't Recommend
    Negative Outlook
  10.  

    Seasonal review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    good for part time and someone who likes being a sales person. where i currently work the staff is really nice.

    Cons

    Selling pier 1 cards is really annoying because you feel like your screwing them over. During holidays theres so much stuff it's hard to find what customers want sometimes. if you don't like being a sales person this is not for you.

  11. 1 person found this helpful  

    Worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Paoli, PA (US)
    Current Employee - Sales Associate in Paoli, PA (US)

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    25% discount (but at the meager hourly wage, who can afford to buy anything?!)

    Cons

    Store managers treat "store associates" like slaves. There is no recognition for a job well down, only fault-finding, This is particularly true at the Paoli, PA store. The rules and regulations and pressure to sell--especially the Pier One Rewards Card (credit card)--are onerous. Even though there's no recognition or reward, managers always tell associates the pressure is on them to sell, sell, sell. On one's feet for five hours straight; no breaks. I have logged more than three miles in a five-hour shift.

    Advice to ManagementAdvice

    Make employees feel they are worthwhile contributors to the process. Focus on praise, not reprimands.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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