Pier 1 Imports Reviews

Updated 27 October 2014
Updated 27 October 2014
594 Reviews
3.1
594 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
318 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 61 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 111 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

157 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    I thought it would be a fun place to work as I had a lot of Pier One accessories in my home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    Good discount, 25% off starting on your first day of work. Interesting and fun items to sell. Customers like coming in to the stores as you never know what you will find.

    Cons

    Very high turnover of employees, at least at the store I work at. Lots that you have to learn on the pos system. POS uses a touch screen which is slow and unresponsive some times. A keyboard would be much faster. They don't explain the hours you will be asked to work, some mornings starting a 5AM, nights that go past midnight. VERY physical work,
    lifting heavy items, going up and down on tall ladders, cleaning of store, stock and freight work, you do it all. Lots of glassware everywhere on very old fixtures, and stacked on high shelves. I find this kind of dangerous and always worry about bumping into certain units as some are not level. Schedules are done at the last minute with some days being a ? or what P1 calls a flex day. Too much customer info wanted at POS which slows down the process and some customers are very annoyed by it. They harp on you about getting P1 credit cards all day long.

    Advice to ManagementAdvice

    Managements idea of incentive for employees is sending cookies or candy. or giving us a little kids sticker on a bulletin board with our name on it. It's as if they think we are five year olds. I would clean up the odd mix of merchandise that is still in the P1 inventory, finger puppets and yo yos, junk like that really looks tacky in a store that is wanting to sell sofas that are in the $800.00 range. I am glad to see that P1 is starting to offer a more contemporary look in the furniture styles and less of the fancy old parlor look. I think pricing of a lot of our items is high compared to our competition ( Ikea, Wayfair). Even with my discount I can ususally find a similar item at a lower cost.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    So many flaws in what seems to be a high-class store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader
    Current Employee - Sales Leader

    I have been working at Pier 1 Imports full-time (more than an year)

    Pros

    People you work with are great.

    Cons

    The scheduling is ridiculous. Even as a part-time sales associate employee, you should get two days off in a week, most do not. Also, those two days should be put together so you have an opportunity to have some life outside Pier 1. The times sales leaders are being scheduled are at all times of the day. There is no consistency. Time allotted for projects is not estimated well. The LOA policy is very suspicious and hush-hush. No one is allowed to communicate with those on LOA for some odd reason, causing awkwardness among the associates.

    Items with the smallest damage are instantly "damaged out." Meaning ripped-up, spray painted, sawed to pieces, etc. Most items could be used for other purposes or refurbished by someone with the talent. We should not be wasting our resources as much as Pier 1 does.

    Advice to ManagementAdvice

    Being promoted from part-time sales leader to full-time sales leader should require a raise. Demand on P1RCC is nearly impossible some months. Make up your mind on whether or not you allow coupons. If you do, allow ones on coupon sites. Store managers must be more qualified. More hours should be assigned to certain tasks. Allow some sort of fraternization. Being friends on Facebook will only build employee morale. It should be up to each individual on whether they want to be social media friends.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    sales lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Leader in Daphne, AL (US)
    Former Employee - Sales Leader in Daphne, AL (US)

    I worked at Pier 1 Imports full-time (more than an year)

    Pros

    Great team, flexible hours when fully staffed.

    Cons

    -It's hard to keep the store fully staffed when the company pays so low and offers so few hours to associates and sales leads.
    - you are expected to do a lot a work for little pay
    - the work is very accident prone and very physical. If you aren't strong or willing to work your butt off, forget it.

    Advice to ManagementAdvice

    My store managers were wonderful and very caring, so no advice needed here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Friendly and unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    Best people I've ever worked with, family culture. Lots of training for the job and managers that really care about what they do. 25% discount.

    Cons

    No respect for schedules. Required late night projects and early morning meetings not specified in the hiring process outside of normal business hours. Low wages for what is required/expected of you. No commission for sales.

    Advice to ManagementAdvice

    Give the option for no "flex" shifts.
    Higher starting wage.
    Give commissions for rewards card sales.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A good part time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    The people I work with are really nice. Everyone is willing to help each other out with tasks and the team.
    Management is very accommodating about scheduling needs even when it's somewhat last minute.
    It's generally laid back and okay if you can't finish your task because of the team work. Other people will step in where you leave off and it isn't a big deal if something is left unfinished because the focus is making sure the customers are happiest.

    Cons

    The store I work as has a lot of older customers and they don't want to be solicited for the credit card or even have their phone numbers added to the database.
    The pay is very low. My manager actually never told me how much I would be making but assured me that with my decade of retail experience and interior design degree that I would be making more than the $8 base. Technically, ten cents is more but it only means an extra dollar per week. They also never told me if we got paid weekly or biweekly.
    Schedules are supposed to come out early in the week and I've never seen when I work next week prior to the Friday before.
    Employees call off constantly or leave early and there seems to be no consequence. I'm heavily pregnant and sent up ladders and work long shifts with no breaks but the girl who is five minutes pregnant always leaves at least an hour early, sits on furniture during her shift, and has food and drinks on the floor.
    There tend to be either too many people scheduled for a shift or too few. Recently I worked a Wednesday with 8 people and a Saturday with 3.

    Advice to ManagementAdvice

    Focus on talking directly to your employees instead of leaving them with a lot of questions and having to pass info on to each other.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Jacksonville, FL (US)
    Former Employee - Sales Associate in Jacksonville, FL (US)

    I worked at Pier 1 Imports part-time (more than an year)

    Pros

    -discount
    -short shifts (could also be a con though)
    -my coworkers and I all felt like a family (I met 2 of my best friends working here)
    -work/life balance, flexible schedule
    -nice merchandise
    -there were times working here where I really did have a lot of fun

    Cons

    Admittedly...I had a lot of issues working here.
    -The pay is very very low, and absolutely nothing to live off of or support yourself
    -you get almost no hours every week, I think the most I ever got in one week was about 24, but usually it was way less.
    -very high turnover rate...seriously most of our associates dropped like flies in there
    -lots of negative feedback from managers, you're rarely told what you have done right
    -some of the upper management team was extremely lazy and condescending
    -lots of pressure on sales associates to sell, almost to the point to where it felt like we were forcing/guilting a customer into buying things. I felt that a lot of the selling techniques were "sneaky" and too pushy
    -I felt like the values and a lot of how the store was ran was very "old fashioned". We had very old cash registers (that -were anything but customer friendly), I've just never felt that wearing an apron at a store like Pier 1 was very professional, and we're not allowed to wear sneakers to a very physically demanding job.
    -very disorganized...I remember looking in our inventory on a regular basis to show that we had 2 of whatever in stock, and almost never being able to find the items. Or customers never being called because the items they ordered finally arrived, or even misplacing the items they bought in some cases.
    -It got a little ridiculous with how many tasks you were expected to have completed before the end of your 4-5 hour shifts, on top of helping customers.
    -now..the P1RCC......this above everything else. Trying to sell this credit card was the most stressful part of the job. Our hours really did seem to depend on it, and at times even our job. Management would threaten you with a write up if you did not sell the credit card, and there were cases of people in management positions stealing the credit of selling a P1RCC to a customer that another associate had been helping. I had my assistant manager tell me one time that I could not leave the store that day unless I had sold the credit card to a customer.

    Advice to ManagementAdvice

    -don't hire so many people...is it really necessary to have like 200 associates working for the store? (not really, but that's what it felt like). This gives people who have worked for the store for a while, and people who actually deserve it, more hours. because there are so many associates, this causes a huge turnover rate because people are quitting as result of not getting any hours. I think this would help avoid the issue...
    -let us know what we are doing right...constructive criticism, correcting us, helping us is all fine. But positive feedback would be nice every once in a while.
    -the focus should be on customer service and selling the products to the customers, not forcing them into getting a credit card. this part of the job makes it uncomfortable for both the customers and myself. My scheduling should be based on the fact that I showed up for work whenever I was scheduled, always in dress code, never called out, and that I actually tried and made sales, not how many credit cards I sold. Maybe if the benefits of the card were better then it might be easier to push.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    an in the meantime job

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time

    Pros

    -Great team to work with, fellow coworkers are pretty encouraging and great to be around.
    -managers are great and pretty easy to work with. There is definitely a sense of community and support.

    Cons

    -not great pay and lousy raises. One of the highest increases received was 20 cents.
    -it's retail, customers always feel more entitled and condescending
    -25% discount, which isn't bad, but considering our cheapest product is wine glasses or mugs, it doesn't exactly inspire investment back in.

  9. 1 person found this helpful  

    fun environment. Good place to learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    Love working with the other employees, love the customers. Product is good.

    Cons

    Pay is low. Expected to do a lot of physical work.

    Advice to ManagementAdvice

    Compensation is poor. Incentive system is poor.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Good people and lots of potential for the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Fort Worth, TX (US)
    Current Employee - Marketing Manager in Fort Worth, TX (US)

    I have been working at Pier 1 Imports full-time (more than an year)

    Pros

    awesome vacation, work/life balance, flexible work hours; trusting leadership, for the most part

    Cons

    Low pay, long commute, work in silos; old fashioned thinking; the organization is its own worst enemy. The company functions like a start up (no real office supplies, old computers, etc).

    Advice to ManagementAdvice

    Invest in your people (including current, not just new) and technology. Without investment, it's tough to grow and evolve with the times.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Made great friends and learned a lot about merchandising.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports full-time (more than 8 years)

    Pros

    I worked with wonderful people and the job provides tons of exercise. The products are overall pretty cool. The music is fun and upbeat. If you work only PT and you are good at opening credit cards, it can be very enjoyable.

    Cons

    The distribution center is a nightmare, which made store-level merchandise flow terribly hard to manage. They don't offer a realistic amount of payroll to get necessary work done and there's been an increasing amount of damaged product which leads to unhappy customers. Their (high interest/low benefit) credit card is hard to push and there's tons of pressure to do so.

    Advice to ManagementAdvice

    Add 20% more payroll and lower the credit card pressure, or offer better benefits to open/use one. I agree the 6 selling standards are important. Trying to uphold them with only 2 or 3 people in the store while attending to walk-ins, pick-ups, phone calls, E-comm, and customer service issues is nearly impossible, even with the best intentions and effort.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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