Pier 1 Imports Reviews

Updated 18 April 2015
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3.0
215 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
96 Ratings

215 Employee Reviews

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  1. Hard work but a fun environment

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Pier 1 Imports (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Discount on merchandise and a great benefits package for full time workers.

    Cons

    Hard work and the pay isn't great.

  2. Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Pier 1 Imports

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you like setting up statements and always knowing there will be something to do, this is a great job.

    Cons

    Heavy workload for the base pay

  3. Associate Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Virginia in Richmond, VA (US)
    Former Employee - Virginia in Richmond, VA (US)

    I worked at Pier 1 Imports part-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule. Enjoy helping people, enjoy home decorating

    Cons

    Low pay,physical requirements seemed unreasonable

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  5. Good place to work for full-time students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in El Paso, TX (US)
    Current Employee - Sales Associate in El Paso, TX (US)

    I have been working at Pier 1 Imports

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good starting job
    Flexible scheduling
    Positive work environment
    Resonable sales goals

    Cons

    No room to grow. Could not get hired as a sales lead because I am a student.
    Regional manager is greedy.

  6. A good experience if management treats you with respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Nice Discount on somewhat useful items.
    -Holiday bonus (Pier 1 Bucks that must be spent at the store).
    -For the most part, friendly customers and coworkers.

    Cons

    -Low pay for a large amount of work.
    -A lot of the times, managers expect certain employees to do a lot more work than others.
    -Customers sometimes feel self-entitled.
    -Management won't discipline employees who constantly call out and are unreliable, but no credit given to good employees either.

    Advice to Management

    Show respect to your employees. Discipline the unreliable employees; don't continue to make excuses for them.

  7. Great place to work, but many frustrating aspects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Brunswick, GA (US)
    Current Employee - Sales Associate in Brunswick, GA (US)

    I have been working at Pier 1 Imports part-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Awesome employee discount
    Flexible hours with anyone who is in school or works another job
    The managers teach you everything you need to know about the store, so you never feel lost
    Enthusiastic, family-like atmosphere that is created with the store team as well as customers who come in a lot
    Easy job for an associate position in retail
    Not hard to get time off if needed
    Fun job getting to work with customers and help them decorate their home if you're in to that kind of stuff

    Cons

    Pushing every single customer who sets foot in the store to get a Pier 1 credit card
    Having to push the store credit card to everyone really takes away from creating a great customer shopping experience
    Not the greatest pay
    Horrible hours. I have asked time and time again to get more hours, but they would rather hire a bunch of people to work short shifts only once or twice a week than a few people working all the time
    Nearly impossible to move up and get a raise
    FLEX shifts where you sit around all day just to call at 4pm and see if you have to come in to find out you don't and then realize you wasted your whole day sitting around for a shift you didn't have to work

    Advice to Management

    Do not make the in store credit card the most important aspect of a customer's shopping experience. It drives customers away and majority of sales associates, including myself, do not like to have to push customers to get the card and continue to talk about it constantly when it is clear they do not want one. It has and will continue to run customers off. Making sure the customers have a positive experience and get what they need out of shopping there should be the number one priority. Too many times there is a lack in making the customers feel comfortable and appreciated for their business because the Pier 1 credit card gets in the way. Also, stop constantly hiring people to eliminate giving people full time hours who want it. It is frustrating only working 12 hours a week because they don't want to give lunch breaks or benefits. The hours and low pay is pushing me to the brink of wanting to quit. Also, the FLEX shifts drive people crazy. Either schedule me or don't and if you need me to come in when I'm not scheduled, call me and I will come in if I can.

  8. Very enjoyable and fast pace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are nice and the pay isn't half bad

    Cons

    Attendance policy is terrible. Management at times can be overbearing

  9. Not so glamerous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Baton Rouge, LA (US)
    Former Employee - Sales Associate in Baton Rouge, LA (US)

    I worked at Pier 1 Imports part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Love the customer interaction. Cute products with a 25% discount.

    Cons

    Products not reliable. Management not professional. Lots of work expected to be done with little help while dealing with customers on short shift. If you couldn't sell credit cards hours were cut. Which aren't very giving in the first place.

  10. Its retail, you get what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    So as the title says, its retail. I think the couple retail jobs I have had boil down to 1) the people you work with and 2) what you make of it. In my store, the people were very friendly and there was mostly a family atmosphere. This makes taking time off/emergencies/etc very easy. Employee discount is good, 25% and if you dont mind your furniture a little damaged, managers will frequently make steep discounts on merchandise that comes in damaged off truck for employees.

    Cons

    I imagine if you are at a store with unpleasant people, there isnt much space to get away from them but that is most places. Customers are going to be the worst though. I hesitate to put this on here but here is the honest truth. A lot of people who shop at Pier1 are neither your lower class, nor upper class but those people that think they have a little cash and are entitled. Pier1 is not a luxury retailer though some of the customers think so and think you should treat them like they are dropping tens of thousands. Other than that, pay isnt great, even for assistant managers. Several sales leaders left my store to move on to cashiering at a grocery store and made more money. Hours are close to non-existent. Company policy limits your hours to either 20-25 a week (depending on what store manager you talk to) and will frequently be far less. I cannot recommend simply because most people want a job to make money, something that is hard to do at the store level here.

    Advice to Management

    I realize my 'Cons' is longer than my 'Pros' but I honestly enjoyed my time there (good people). Advice to mangers would be, better pay, end flex shifts as nobody that works there thinks they are anything else except stupid and fix the distribution centers. You cannot trust your inventory management as your truck manifest and what physically arrives on the truck are -always- different, by as much as several thousand dollars sometimes - this is the same with 2 different DCs (Texas and Georgia).

  11. It's a dangerous job, due to heavy lifting and things precariously piled on top of other things in the stock room.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Green Bay, WI (US)
    Current Employee - Sales Associate in Green Bay, WI (US)

    I have been working at Pier 1 Imports part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The merchandise, the discount, helping customers decorate their living spaces, co-workers that are hard-working.

    Cons

    No paid breaks. Unreasonable demands in regard to unloading/unpacking freight. No insurance, Anemic raises. No appreciation by management. Heavy lifting. Non-existent loss prevention. Special people get special hours.

    Advice to Management

    Invest in loss prevention measures. Employees deserve a 15 minute break within a 4 hour shift. The PIRCC is important and essential, but a good experience is what will bring her back. Focus on helping the employee help the customer by investing in the employee (i.e. short design class seminars, implementing EI (emotional intelligence). Also, throw employees a quarter a year raise if they are performing to standards. I've never been so insulted by a raise in my life.

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