Pier 1 Imports Reviews

Updated 23 September 2014
Updated 23 September 2014
575 Reviews
3.2
575 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
311 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 60 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 107 reviews)

  • Only part time positions for associates but hours are never amounting to 20 not even to 16 ours (in 38 reviews)

More Highlights

152 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Jacksonville, FL (US)
    Former Employee - Sales Associate in Jacksonville, FL (US)

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    -discount
    -short shifts (could also be a con though)
    -my coworkers and I all felt like a family (I met 2 of my best friends working here)
    -work/life balance, flexible schedule
    -nice merchandise
    -there were times working here where I really did have a lot of fun

    Cons

    Admittedly...I had a lot of issues working here.
    -The pay is very very low, and absolutely nothing to live off of or support yourself
    -you get almost no hours every week, I think the most I ever got in one week was about 24, but usually it was way less.
    -very high turnover rate...seriously most of our associates dropped like flies in there
    -lots of negative feedback from managers, you're rarely told what you have done right
    -some of the upper management team was extremely lazy and condescending
    -lots of pressure on sales associates to sell, almost to the point to where it felt like we were forcing/guilting a customer into buying things. I felt that a lot of the selling techniques were "sneaky" and too pushy
    -I felt like the values and a lot of how the store was ran was very "old fashioned". We had very old cash registers (that -were anything but customer friendly), I've just never felt that wearing an apron at a store like Pier 1 was very professional, and we're not allowed to wear sneakers to a very physically demanding job.
    -very disorganized...I remember looking in our inventory on a regular basis to show that we had 2 of whatever in stock, and almost never being able to find the items. Or customers never being called because the items they ordered finally arrived, or even misplacing the items they bought in some cases.
    -It got a little ridiculous with how many tasks you were expected to have completed before the end of your 4-5 hour shifts, on top of helping customers.
    -now..the P1RCC......this above everything else. Trying to sell this credit card was the most stressful part of the job. Our hours really did seem to depend on it, and at times even our job. Management would threaten you with a write up if you did not sell the credit card, and there were cases of people in management positions stealing the credit of selling a P1RCC to a customer that another associate had been helping. I had my assistant manager tell me one time that I could not leave the store that day unless I had sold the credit card to a customer.

    Advice to ManagementAdvice

    -don't hire so many people...is it really necessary to have like 200 associates working for the store? (not really, but that's what it felt like). This gives people who have worked for the store for a while, and people who actually deserve it, more hours. because there are so many associates, this causes a huge turnover rate because people are quitting as result of not getting any hours. I think this would help avoid the issue...
    -let us know what we are doing right...constructive criticism, correcting us, helping us is all fine. But positive feedback would be nice every once in a while.
    -the focus should be on customer service and selling the products to the customers, not forcing them into getting a credit card. this part of the job makes it uncomfortable for both the customers and myself. My scheduling should be based on the fact that I showed up for work whenever I was scheduled, always in dress code, never called out, and that I actually tried and made sales, not how many credit cards I sold. Maybe if the benefits of the card were better then it might be easier to push.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    an in the meantime job

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time

    Pros

    -Great team to work with, fellow coworkers are pretty encouraging and great to be around.
    -managers are great and pretty easy to work with. There is definitely a sense of community and support.

    Cons

    -not great pay and lousy raises. One of the highest increases received was 20 cents.
    -it's retail, customers always feel more entitled and condescending
    -25% discount, which isn't bad, but considering our cheapest product is wine glasses or mugs, it doesn't exactly inspire investment back in.

  3. 1 person found this helpful  

    fun environment. Good place to learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    Love working with the other employees, love the customers. Product is good.

    Cons

    Pay is low. Expected to do a lot of physical work.

    Advice to ManagementAdvice

    Compensation is poor. Incentive system is poor.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Made great friends and learned a lot about merchandising.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports full-time for more than 8 years

    Pros

    I worked with wonderful people and the job provides tons of exercise. The products are overall pretty cool. The music is fun and upbeat. If you work only PT and you are good at opening credit cards, it can be very enjoyable.

    Cons

    The distribution center is a nightmare, which made store-level merchandise flow terribly hard to manage. They don't offer a realistic amount of payroll to get necessary work done and there's been an increasing amount of damaged product which leads to unhappy customers. Their (high interest/low benefit) credit card is hard to push and there's tons of pressure to do so.

    Advice to ManagementAdvice

    Add 20% more payroll and lower the credit card pressure, or offer better benefits to open/use one. I agree the 6 selling standards are important. Trying to uphold them with only 2 or 3 people in the store while attending to walk-ins, pick-ups, phone calls, E-comm, and customer service issues is nearly impossible, even with the best intentions and effort.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Me experience was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Dallas, TX (US)
    Former Employee - Assistant Store Manager in Dallas, TX (US)

    I worked at Pier 1 Imports full-time for less than a year

    Pros

    You learn lots of merchandising and matching coclors

    Cons

    Low pay, silly rules and not structure with horrible in stock counts. Their inventory is always off. Also no placement on district team, lots of managers are not strong enough to be managers

    Advice to ManagementAdvice

    Better rules and hire sales people not just older people who need a job

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good people and lots of potential for the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Fort Worth, TX (US)
    Current Employee - Marketing Manager in Fort Worth, TX (US)

    I have been working at Pier 1 Imports full-time for more than a year

    Pros

    awesome vacation, work/life balance, flexible work hours; trusting leadership, for the most part

    Cons

    Low pay, long commute, work in silos; old fashioned thinking; the organization is its own worst enemy. The company functions like a start up (no real office supplies, old computers, etc).

    Advice to ManagementAdvice

    Invest in your people (including current, not just new) and technology. Without investment, it's tough to grow and evolve with the times.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    My SM is the best boss I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Littleton, CO (US)
    Current Employee - Associate in Littleton, CO (US)

    I have been working at Pier 1 Imports part-time for more than a year

    Pros

    It is a great place to work. Make sure you like glitter!
    The store I work at is wonderful. Our manager is kind and respectful. He values his employees and goes out of his way to make sure they are taken care of (even disregarding his superior's instructions at times). He is willing to help his people advance. He is never too busy to chat with associates about concerns.
    The company is very typical for retail.
    I worked at another P1 in the area. That manager was a nightmare. No respect or compassion for her employees. Each store is different and associates' satisfaction will be dependent upon management.

    Cons

    That infamous P1 credit card! I hate trying to sell anything to a person that they don't want to apply for.
    They follow the Walmart model; few full time employees, pay that won't support a family.

    Advice to ManagementAdvice

    Find a strong team of full time employees, reward your people with monetary bonuses. Put people in positions that highlight their strengths. Pay a living wage.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Alright place to work but don't pay enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Chicago, IL (US)
    Current Employee - Sales Associate in Chicago, IL (US)

    I have been working at Pier 1 Imports part-time for more than a year

    Pros

    I work with some great people for the most part, the work can be pretty fun if you like interior decorating, and there are benefits offered for all levels of employment.

    Cons

    Don't pay enough, work is demanding physically and can be dangerous, and they get on your case for not getting sales, conversion, and credit cards even if you are trying your best to get sales and cards. Also, scheduling and hours are a mess. Some weeks I have no real shifts, just ones I have to call in for in case they need extra help, and other weeks I have tons of hours but mostly I end up with one or two 4 and a half hour shifts which isn't enough nor what I was told I would have when I was hired (average of 20/week).

    Advice to ManagementAdvice

    As long as an associate is talking about the card and trying to make the sales, lay off. No one is going to want to shop at Pier 1 if all people ever do is harass them about the card. Also, quit upping the number of associates at a store when there are already several people asking for more hours. Just schedule those employees more instead of screwing them over.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    A "See No Evil Company"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Burlington, WA (US)
    Former Employee - Sales Associate in Burlington, WA (US)

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    Great job to get you used to high value sales and constant managerial attention.

    Cons

    Management can get away with anything and higher management can't do anything about it unless they see it. If it's not witnessed by a higher manager, it never happened.

    Advice to ManagementAdvice

    Share the wealth. The pay for each level of employment after entry level should increase a degree more to make people want to stay longer and maybe take up their career there. It's a fun place to work but if the pay is bad everyone is going to jump ship. Losing 1 employee a month in a small store that only needs 2 employees on duty at certain times really needs to keep their staff. Product knowledge is also essential to great sales. If you demand great revenue you better reward with great pay. You can't expect new hires to be able to do what someone with a year's experience can.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Fun place to work, low pay, no hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Brandon, FL (US)
    Former Employee - Sales Associate in Brandon, FL (US)

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    Fun place to work, other associates can be great to work with, many different tasks to do so you stay pretty busy, pretty flexible with time off requests, good job for a student

    Cons

    Low pay, if you don't get people to sign up for the pier 1 card your hours get cut even if you are a really good seller, a lot of times it is over staffed or under staffed, my store was full of women so it was sometimes hard to constantly move heavy furniture from the outside storage to the sales floor, discount wasn't that great, hours ranges from 4-16 hours a week

    Recommends
    Neutral Outlook
    No opinion of CEO

Pier 1 Imports Photos

Employees only area at a Pier 1 in California.... note the "Don't mess with Texas" on the chalk board...
Taking wicker basket off the shelf for a customer who was laughing hysterically
Pier 1 Imports
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