Pier 1 Imports Reviews

Updated 24 April 2015
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4.0
214 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
109 Ratings

214 Employee Reviews

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  1. Overall a pleasant experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations Representative in Fort Worth, TX (US)
    Former Employee - Customer Relations Representative in Fort Worth, TX (US)

    I worked at Pier 1 Imports

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management seems to care about employees. Good and sometimes fun working atmosphere with supervisors who are supportive. Good benefits such as paid time off, medical + dental and fair pay for the work. Company is philanthropically oriented. While you're encouraged to sell, it's not the be-all end all of customer relations as much as customer and employee support is. By that I mean that while there was some pressure to sell, there weren't quotas or people breathing down your neck.

    Cons

    Some customers could get rude or nasty at times, but that's kind of expected with any customer service job. I'm not sure that's Pier 1's fault as much as the fault of the entitlement society we live in. I started out seasonal, and it was never clear when they were going to let seasonal employees go. There was misinformation or no information given at times as far as how long the seasonal employment was going to continue. Some days it seems they just let a bunch of people go out of the blue.

    Advice to Management

    Communicate better with your seasonal employees as far as how long the employment will last and don't keep people in the dark.

  2. Awesome coworkers, good discount, fun workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people I work with are a lot of fun, the merchandise is good quality and the discount is good (25%!) and they encourage teamwork.

    Cons

    Schedules can stink sometimes -- I've worked as little as 4 hours some weeks. There's also limited incentives for us opening credit cards.

    Advice to Management

    Give your employees more hours and more rewards for getting credit cards since you emphasize getting them so much.

  3. Assistan manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Positive Outlook
    Positive Outlook

    Pros

    Great team, lots of training, awesome management

    Cons

    Low pay, late hours, heavy labor required

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader in Raleigh, NC (US)
    Current Employee - Sales Leader in Raleigh, NC (US)

    I have been working at Pier 1 Imports

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It is a great work environment and awesome products

    Cons

    Dont value associates who have stayed with the company.

  6. the job is excellent for college students and people looking for a second job..but nothing more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    flexable schedules, great for college student or second jobs, positive environment, not stressful

    Cons

    not big on pay raises, do not offer full-time positions

    Advice to Management

    allow more hours for people who need it

  7. Pier 1 is a great and happy place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Bedford Hills, NY (US)
    Former Employee - Sales Associate in Bedford Hills, NY (US)

    I worked at Pier 1 Imports

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good atmosphere, great co-workers, nicest manager, 25% discount.

    Cons

    Transitions can be tedious but they only happen 1-2 times a month. Pay is not great.

  8. Helpful (1)

    If you like home decor, you'll enjoy working at Pier 1 - if you're not in it for the $ because pay for associates is low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Charlotte, NC (US)
    Former Employee - Retail Sales Associate in Charlotte, NC (US)

    I worked at Pier 1 Imports

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    25% discount - even on clearance items. Employees are generally pleasant people. Store I worked at was not too busy and got to know regular customers and develop good relationships. Store environment is pleasing to the eye and decor is great. They worked with my schedule because they liked me (I wanted mornings) and they were eager to comply to keep me happy.

    Cons

    Pay increases are minimal each year. Working store transitions are not fun if the store has the old-fashioned pedestals. Transitions can happen 1-2 times each month, usually on a Sunday night - start at 7-8 and finish at midnight or later. Some events transitions the entire store.

    Advice to Management

    Better incentives should be offered for a job well done. The reward certificates can be $1, or $5. Not very much for those who work hard. Also, reward employees with better pay increases each year.

  9. Helpful (1)

    Great part time job and flexible hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Milwaukee, WI (US)
    Current Employee - Sales Associate in Milwaukee, WI (US)

    I have been working at Pier 1 Imports part-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great work environment and co workers. Formed a lot of great relationships. For the most part customers are easy to work with. Flexible schedule.

    Cons

    Management changes a lot and makes it unstable. People who were hired after me were making more even though I was one of the best employees. I was getting too many hours while others were only getting 1 shift a week, need to find a balance.

    Advice to Management

    Make pay equal and fair for employees who have been working there longer

  10. Helpful (1)

    Overall a fun and progressive work exPIERience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Leader
    Current Employee - Part Time Sales Leader

    I have been working at Pier 1 Imports part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company has many service to help employees even with problems that do not relate to work. There is also a strong emphasis on ethically sustaining Pier 1 Imports from product design through to customer experience..

    Cons

    Unpredictable future of the company. There are issues with order fulfillment that the store staff can feel unheard about. There is little feedback from the distribution center when arranging customer orders.

    Advice to Management

    When issues arise document everything and organize it the way your higher-ups want it.

  11. Helpful (1)

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Memphis, TN (US)
    Current Employee - Sales Associate in Memphis, TN (US)

    I have been working at Pier 1 Imports

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Management was very helpful in teaching me the things I needed to know in interacting with the customers. Smelled very good in the store.

    Cons

    There was a whole lot of down time, especially during the weeknights before closing. Also, very long hours during the holiday season and stayed open for too long

    Advice to Management

    Cut down on the hours around the holiday time. There are more people that come in during the day and on weekends, but staying open until ten on weeknights is a little ridiculous.

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