Press Ganey
2.7 of 5 75 reviews
www.pressganey.com South Bend, IN 500 to 999 Employees

Press Ganey Reviews

Updated Apr 18, 2014
All Employees Current Employees Only

2.7 75 reviews

                             

43% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(58 ratings)

40% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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1 person found this helpful  

Mixed

Comment Processor (Former Employee)
South Bend, IN (US)

I worked at Press Ganey part-time for more than 10 years

ProsUsed to be a great family atmosphere

ConsNo longer interested in employee retention or ideas

Advice to Senior ManagementListen to those other than just Mgmt.

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Lot's of work to come but a bright future

Anonymous Employee (Current Employee)
South Bend, IN (US)

I have been working at Press Ganey full-time for more than a year

ProsThe company has struggled in the past, but it very much seems to be on the rise. The work environment is casual and my co-workers are friendly and intelligent. There was a management change two years ago and its revitalized a spirit of creativity and new ideas.

ConsThere has been some major changes in the past two years, there is no doubt it has turned the company around. It has however made a few employees a little uncomfortable and resulted in some jumping ship. This has presented a great opportunities to those who stick around to show some initiative but has increased to over all work load.

Advice to Senior ManagementDo what you can to put employees at ease and get them them behind these changes. The ship is going in the right direction, it just needs the crew to be excited about the course to really pick up speed.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Sticking to a great mission

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time for less than a year

ProsPress Ganey is truly focused on improving the patient experience. Few organizations have the data and front line team to make such a great impact in an important area. There are many great individuals at the company that work hard to achieve the mission and truly care about each other. As an employee, you feel like you can express and implement your ideas without too much red tape.

ConsLeadership has a tough job staying on top of the market and figuring out where we need to expand to stay competitive. There is a lot of change, which is always difficult. A lot of the employees work remotely, which improves work/life balance but makes it hard to feel daily support from colleagues or simply brainstorm ideas.

Advice to Senior ManagementFocus on empowering individuals and teams to lead the change that needs to happen. Take a close look at the HR department and recruiting strategy or it will be tough to keep a competitive workforce.

Yes, I would recommend this company to a friend

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You need to be an entrepreneur

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time for more than 3 years

Pros1. if you have a great idea and share it - you can make it a reality
2. We now have the right senior leadership - with Dr. Lee - to articulate our true mission
3. Quality of life - working virtually ensures it

Cons1. Yes - you must work hard. You had better care about the patient experience. If you do not - this will not be a fit for you.
2. You must be patient. Our corporate culture is growing - getting better every day. We are not there yet - and you will be happier here if you can take a longer-term view.
3. Most people on either coast take a pay cut for quality of life.

Advice to Senior Management1. Make yourself accessible.
2. Stop promoting family members - or at least give others an equal opportunity at those newly-created positions.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great people

Anonymous Employee (Former Employee)

I worked at Press Ganey full-time

ProsGreat product and great people to work with

ConsCEO changed multiple times over a few year period

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Moving in the right direction

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time

ProsTalented and committed employees, growth opportunities, industry leader, excellent mission.

ConsWe've experienced three executive teams in the past two year, each with their own business model and leadership style. However, there has been stability in the past year and a strong focus on innovation and growth.

Advice to Senior ManagementTake time to hear employees; take action on issues identified in the employee survey. Provide clear mission and vision to align the company and engage employees.

Yes, I would recommend this company to a friend

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Nice place to work

Clerk (Former Employee)
South Bend, IN (US)

I worked at Press Ganey full-time for less than a year

Prosmanagement was helpful (as a new employee) to show how to do things, very appreciative of your work. Good pay, benefits ok.

ConsCould of had more training, employee I was replacing really did not want to show me much about the job.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company to work for.

Anonymous Employee (Former Employee)

I worked at Press Ganey

ProsGreat professional opportunities in patient satisfaction.

ConsTravel can be a bit much.

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Tough Interview; good place to work

Human Resources (Current Employee)
South Bend, IN (US)

I have been working at Press Ganey

ProsCompany is financially stable and in a high-growth mode.

ConsFor some positions pay is below average.

Advice to Senior ManagementReview competitors hiring practices and pay.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Press Ganey reviews and ratings - including employee satisfaction and approval ratings for Press Ganey CEO Patrick T. Ryan. All 9 reviews are posted anonymously by Press Ganey employees.