SYKES Reviews

Updated 22 October 2014
Updated 22 October 2014
357 Reviews
2.2
357 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
191 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

121 Employee Reviews Back to all reviews

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  1.  

    Only work here for a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL (US)
    Current Employee - Customer Service Representative in Lakeland, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    It provides a paycheck every two weeks

    Cons

    Stressful and very very unprofessional. Constantly someone is standing over you with criticism. Many threats of being written up if metrics are not met.

    Advice to ManagementAdvice

    Work on people skills and improve training

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Good Luck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lakeland, FL (US)
    Former Employee - Anonymous Employee in Lakeland, FL (US)

    I worked at SYKES full-time (more than an year)

    Pros

    I actually thought it would be a better experience working the US site rather than one of the outsourced locations. That was a huge mistake.

    Cons

    Company events that focus more on drinking by and with upper management. Very bad pay for position working in. To many double standards or no standards at all. Management contradicts each other in front of employees and then wonders why the performance is so bad. Duh!! No one knows what to expect. Favoritism runs rampant. Fraud is okay but being absent is not. As long as agents sell, the rest of their performance apparently doesn't matter. There is so much more than can be said, but does anyone really listen anyway? I doubt it.

    Advice to ManagementAdvice

    As long as the current management is in place at the Lakeland II site, I don't think they have a prayer of getting any better. You have AMs that suggest to take away agent sales commission if the WTR is not met, you have others in management that don't know what's really happening in their own site. Rather than fixing a problem, they just move it around to look like it was fixed. Site management is stuck on doing a dog-and-pony show for clients and other senior Sykes management to attempt to paint a rosy picture when the fact is the site is a disaster in management. Promotions are almost non-existent for people that can make it better, they would rather put their friends in the position and then protect them. To be honest I'm surprised the client (AT&T) has not pulled their business, unless they've had such a smoke screen blown in their face too. I have no opinion of the CEO but if I was him, I'd be embarrassed with the Lakeland II site management and performance. The site can be so much better but not with current management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    its a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rep in Bardstown, KY (US)
    Former Employee - Rep in Bardstown, KY (US)

    I worked at SYKES full-time (more than an year)

    Pros

    THERE ARE NO PROS TO THIS JOB

    Cons

    terrible, awful, a joke, underpaid

    Advice to ManagementAdvice

    young and unprofessional

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Survival (barely) work from home job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Denver, CO (US)
    Current Employee - Customer Service Representative in Denver, CO (US)

    I have been working at SYKES part-time (less than an year)

    Pros

    Saves you from living under a bridge. Saves gas commuting to another dead end job,

    Cons

    Enduring poor management, godawful training, poor communication, draconian customer service policies (actually lack thereof). Paying for all of the technical items necessary to work including expensive landline phone. essentially no benefits. No job security whatsoever. Unfulfilled promises. No kudos or time to fix other's mistakes, and there are many due to the people they attract. eg. Two minutes for after call work before warning issued even if customer has been very poorly served ... Customer must stay on hold even if it takes 45 minutest to fix an issue. Reps promised full time but then get part time after training. Minimum wage while training.

    Advice to ManagementAdvice

    Advise your applicants they will be treated like garbage for close to minimum wage rather than the company line while recruiting.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Terrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    There are no pros to this job.

    Cons

    This is a thankless job. Dealing with people and there horrible attitudes is no fun especially if you are not a people person.

  7. 1 person found this helpful  

    Miserable backstabbing production support department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Support in Tampa, FL (US)
    Current Employee - Production Support in Tampa, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    None. Not one thing that would have kept me there.

    Cons

    Backstabbing, politics, one upping, management that ignores problems. They do not care about your health or the hours they make you work.

    Advice to ManagementAdvice

    Your middle management in IT needs to be replaced.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Mediocre at Best

    • Senior Management
    • Career Opportunities
    Former Employee - Minion in Lakeland, FL (US)
    Former Employee - Minion in Lakeland, FL (US)

    I worked at SYKES full-time (more than an year)

    Pros

    Very few pros - Location
    Experience gained

    Cons

    I could write a book about all of the cons!!! Decisions made based on perceptions, feelings, gossip, and "noise" not made with facts, forethought, or sound judgement.

    Advice to ManagementAdvice

    Get or together and stop letting great talent get away. Your teams and coworkers don't trust you.

    Disapproves of CEO
  9.  

    Never again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service Representative in Rosario, Santa Fe (Argentina)
    Former Employee - Bilingual Customer Service Representative in Rosario, Santa Fe (Argentina)

    I worked at SYKES full-time (more than an year)

    Pros

    Pros? What's that at Sykes?

    Cons

    The corporate culture is based on intimidation and unfriendly manners. You won't learn much, there's basically no training and the leadership is nonexistent: your immediate superiors are basically there because they're somebody-more-superior's friend.

    Advice to ManagementAdvice

    Go get some managerial qualifications and some ethics and then come back to business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    So so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at SYKES full-time (more than 8 years)

    Pros

    Great job for Customer Service reps who are looking for experience in the industry as well as people who want to advance their career. Sykes does promote from within so you can learn as much as you can from the various training and opportunities offered.

    Cons

    Once you reach management level, your job security if pretty much out the window. The company says they strive to promote from within etc. however, when people who have been with the company for a while reach a certain level and are seen as invaluable because of another company acquisition, they aren't considered important anymore regardless of how long they have been with the company.

    So, if you do strive for management, know that once you get there, your time with Sykes is limited regardless of your performance because the "new" company will be considered the golden children until the next acquisition. Lay offs are the norm now for management. Who wants to work for a company like that? Not me, which is why I have my resume out.

    Advice to ManagementAdvice

    Appreciate the people you have and stop making every new company you acquire and the people from that company the preferred ones. Treat everyone within the organization within respect and do a better job of communicating why all the lay offs happen.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Sykes retention agent for At&t

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lakeland, FL (US)
    Former Employee - Customer Service Representative in Lakeland, FL (US)

    I worked at SYKES full-time (less than an year)

    Pros

    Great for networking for other jobs in the future. Since most people that work there are always looking for new employment opportunities they share other job openings for other companies

    Cons

    Totally filled with drama and no one ever knows what they are doing as far as management and Human Resources goes

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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