SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated 24 November 2014
Updated 24 November 2014
376 Reviews
2.2
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

75 Employee Reviews Back to all reviews

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  1.  

    Its a Job!!!

    Former Employee - Customer Service Representative in Kingstree, SC (US)
    Former Employee - Customer Service Representative in Kingstree, SC (US)

    I worked at SYKES full-time (less than an year)

    Pros

    made enough to pay the bills, good experience, friendly people

    Cons

    NO paid incentives, barely got help in training, no career developement, customer service in GENERAL

    Recommends
  2. 2 people found this helpful  

    you work more than you get paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Sales Representative in Concord, NC (US)
    Current Employee - Apple Sales Representative in Concord, NC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    its a work from home job so you don't spend money on gas or take out. You spend more time with your family

    Cons

    pay isn't what it should be and a lot of times u aren't paid for tech issues whether it's their end or yours. Unorganized as well. Last minute changes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Customer Service Rep. - Sumter SC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sumter, SC (US)
    Former Employee - Customer Service Representative in Sumter, SC (US)

    I worked at SYKES full-time (more than an year)

    Pros

    There are a few valuable employees

    Cons

    Management, Immature employees, HR, Unprofessional behavior

    Advice to ManagementAdvice

    Act like managers

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Not enough compensation for the amount of mental stress endured.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Denver, CO (US)
    Former Employee - Customer Care Representative in Denver, CO (US)

    I worked at SYKES full-time (less than an year)

    Pros

    Being able to work from the comfort of your own home.
    Promotional opportunities.

    Cons

    There was not enough access to management. The ratio of supervisors to customer agents was about 1/30 with someone always needing help, therefore when you needed assistance you were stuck with the customer on hold for long periods of time also extending your time on the call and therefore affecting your "metrics". It was a lose/lose situation. Dealing with countless personalities within only a few hours is very draining. In my opinion, the compensation is not worth it for the amount of mental strain you endure.

    Advice to ManagementAdvice

    Get more management. Compensation is probably 90% of the reason you have a high turnover rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Not much room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)

    I worked at SYKES full-time (more than an year)

    Pros

    - Full time
    - Paid Training
    - I learned a lot about originating auto and personal loans.
    - Enjoyed building rapport with the members (callers)

    There really isn't a whole lot of Pros at this job and it really depends on what account you work for as well.

    Cons

    They don't like to give raises. I originated auto and personal loans for their client company and after two years of working there you'd expect to receive some sort of raise. It doesn't matter, you can be one of the better team members on the floor and know a lot about the Line of Business, but alas, that doesn't matter. What they care about is your attendance and call metrics. But really... what can you expect from a call center.

    Advice to ManagementAdvice

    Give raises based on the knowledge of the line of business and less on call metrics. Call metrics are there to make sure people are doing their job... but it shouldn't be the driving factor, especially if that person is doing much better than what is asked. Otherwise, your employees start to feel like they give and give and sooner or later they will start to not care anymore, because all their efforts are really in vain the end.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    They will work with you if you are good at what they want you to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Fayetteville, NC (US)
    Current Employee - Senior Analyst in Fayetteville, NC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    Being one of the top employees in site has lead to a good experience but for those who arent doing well it can be a hard place to work.

    Cons

    They are unprofessional. No accountability. Very inconsistent.

    Advice to ManagementAdvice

    Screen future employees at a higher standard and improve upon training regime

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Not terrible, but that's not saying much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent I in Eugene, OR (US)
    Current Employee - Customer Service Agent I in Eugene, OR (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    The paid training is nice, though I believe they have shortened it to only 5 weeks at this point. Although they aren't the best, there are benefits offered. The work is full time with plenty of options for overtime. Scheduling is relatively consistent. If you are lucky enough to get with the right managers, they will take the time to help you build upon areas of weakness.

    Cons

    Nepotism runs rampant here. Don't expect to be treated nearly as well as someone who has "been there since the beginning" even if you work twice as hard. Certain managers were promoted almost straight out of training just because they happened to be there at the beginning when they needed "leadership." As a result, there are some seriously incompetent managers pretty much benefiting off of the hard work of their team members. Unless you make consistent top level sales, it is likely that you will be either ignored, or "coached" incessantly. The client gauges success using satisfaction surveys which are easily skewed by customers who are unhappy for reasons beyond your control. This means you are given the option to either "fail" in the satisfaction category (and receive additional coaching as a result) or as another stated, engage in self preservation activities which are at the least extremely unethical.

    No matter what you do, it will not be good enough in some way. Suggestions for improvement are given by people who have barely (if ever) had relevant experience and are extremely scripted and often times not applicable to one off situations. Mid level support does they best they can, but there are not enough support reps to go around, meaning that it is likely that you will sit on the phone for up to 10 minutes trying your hardest not to curse at your computer while your customer grows increasingly impatient just waiting for someone to come by and answer your question or provide approval for an action. Systems constantly go down, policies are always changing, and to top it off, your client is rather unpopular right now. Prepare to be yelled and cursed at at least twice a day on a good day.

    Essentially, you'll be making 10 bucks an hour to take verbal abuse from strangers; be tasked to fix their issues with faulty systems, little support, and if you do not make everything better (without forking over free money, which is what many want), it is all your fault. If you do not make awesome sales numbers, you are not trying. Hard work and caring is not rewarded here. Take a job here if you must (it's a guaranteed gig) but keep putting in apps elsewhere. Honestly, Walmart is looking more attractive at this point.

    Advice to ManagementAdvice

    If you want "better results" from your employes, take the time to develop their skills. Stop playing favorites, and for heaven's sake, stop ignoring flags in favor of hanging out with your buddies.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Disclosed Malvern AR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Disclosed in Malvern, AR (US)
    Former Employee - Disclosed in Malvern, AR (US)

    I worked at SYKES full-time (more than 3 years)

    Pros

    Most the people are like family. Pay isn't horrible for the area. Always clean.
    Great incentive program for money
    Involved in community
    There were more before last 8 months but these have changed.

    Cons

    Tons of payroll issues. Working there many years I have had over 10 payroll issues and few that were never corrected no matter how long I tried or who I talked too.
    They promote to many unexperienced manager from Team leads even to most recent promoted account managers they ignore so many simple problems from dress code to bad conversations from both agents and team managers. The new director promotes from phone contacts instead of talent for all promotions. There is alot of criticism with little recognition. Most the good managers have left due to the recent changes. Many of former employee's feel the same with this place. The HR staff cannot seem to help people with problems but instead gossip about them. They tell you to pre plan needed time off over 3 weeks then say this or that on why it won't happen. I like many others have left the company due to the incompetence of the management staff running this place straight into the ground. Listen to your employees they have many complaints however your "leaders" do not listen. Although many have heard about Blooms 3 million dollar embezzlement he was a leader and helped others not treat then like they don't matter or take part in conversations distracting in others. I would have stayed with this company for life however they have changes that must be made and it starts at the top. I could go on about many things with the "support" however it wouldn't matter. Sykes malvern has become the new Accent hot springs. To all thinking of joining exploring other options never hurts In my opinion. P. S NOT WILLING TO RECOMEND

    Advice to ManagementAdvice

    Train your management at all levels or hire others. If you don't do either you will continue losing quality employees and to the new director don't promote new TM and AM that can't do the job at most all my peers will tell u they miss work because they hate their boss and criticism from you and Tm. All your talented management has left since July.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    I like the actual job, but not the working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales and Service Agent in Eugene, OR (US)
    Former Employee - Customer Sales and Service Agent in Eugene, OR (US)

    I worked at SYKES full-time (less than an year)

    Pros

    The training was great and the trainer (who has since been 'let go') was knowledgeable, good at his job, and funny. I enjoyed working with the customers and the products.

    Cons

    The systems went down frequently and I never felt like we had the support from floor support and team leaders. We were told sales were not a priority but once on the floor, sales was the primary (and seemed only) priority - too much pressure.

    Advice to ManagementAdvice

    Be honest about the sales aspect of the position; floor support should make sure the agent feels comfortable that a resolution was found before moving on; get better tech support to make sure the systems don't continually go down.

    Doesn't Recommend
  11.  

    Liked my job very much......Customer Service is No.1 to me!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Westpac Banker in Maitland, New South Wales (Australia)
    Former Employee - Westpac Banker in Maitland, New South Wales (Australia)

    I worked at SYKES part-time (less than an year)

    Pros

    Great for somebody who is young & related or a friend, looking for a job.
    Great for a job until you find the right job!

    Cons

    Management/Team Leaders & SME (Subject Matter Experts, that is) are 95% under 25yrs. Lacking people skills within adaptability, maturity within leadership skills especially. Poor training. NOT flexible at all. Blame Westpac for restrictions & never take it front on.
    NOT

    Advice to ManagementAdvice

    Read all feedback & take it on board.
    Employees depend on trusting the BRAND they work for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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