SYKES

www.sykes.com

SYKES Reviews

Updated 8 January 2015
Updated 8 January 2015
400 Reviews
2.3
400 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
214 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

79 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Typical big business that doesn't care about its employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES (more than 8 years)

    Pros

    you may get lucky enough to work with a good group of people.

    Cons

    low pay, bad benefits, and they will screw you out of anything possible

    Doesn't Recommend
  2. 2 people found this helpful  

    If you know the right people, you can move up quickly but don't expect decent pay or benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Staff in Lakeland, FL (US)
    Current Employee - Support Staff in Lakeland, FL (US)

    I have been working at SYKES

    Pros

    Flexibility, freedom once promoted, easy job, mostly nice people.

    Cons

    Terrible pay and benefits, won't pay deserved salary for qualified employees, would rather save money and hire someone less qualified.

    Advice to ManagementAdvice

    You get what you pay for.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sumter, SC (US)
    Former Employee - Customer Service Representative in Sumter, SC (US)

    I worked at SYKES full-time (more than a year)

    Pros

    Call center excellent experience oppurtunity

    Cons

    Management very poor experience..will fire on a buddy system and don't care if you are able to have any income afterward

    Advice to ManagementAdvice

    Do consider someone unemployment at least the world is already in a bad economy and some of us cannot live with no income like me especially when you have little ones to support

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Working from home, no gas, no work attire is needed.

    Cons

    This company expects too much for the pay. I did not mind the work, but when you add responsibilities, increase the pay to show the employee you appreciate the work and show them they are valued in the position. Did not include benefits to using your personal internet and phone to make money for them. There are also too many tech issues and you cannot get paid without submitting a tech form and even then, you may not be paid for submitting that.

    Advice to ManagementAdvice

    Be open to giving positive advice when having one on one's. Continue to push for pay increases.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 5 people found this helpful  

    you work more than you get paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Sales Representative in Concord, NC (US)
    Current Employee - Apple Sales Representative in Concord, NC (US)

    I have been working at SYKES full-time (more than a year)

    Pros

    its a work from home job so you don't spend money on gas or take out. You spend more time with your family

    Cons

    pay isn't what it should be and a lot of times u aren't paid for tech issues whether it's their end or yours. Unorganized as well. Last minute changes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Its a Job!!!

    Former Employee - Customer Service Representative in Kingstree, SC (US)
    Former Employee - Customer Service Representative in Kingstree, SC (US)

    I worked at SYKES full-time (less than a year)

    Pros

    made enough to pay the bills, good experience, friendly people

    Cons

    NO paid incentives, barely got help in training, no career developement, customer service in GENERAL

    Recommends
  8. 2 people found this helpful  

    Not enough compensation for the amount of mental stress endured.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Denver, CO (US)
    Former Employee - Customer Care Representative in Denver, CO (US)

    I worked at SYKES full-time (less than a year)

    Pros

    Being able to work from the comfort of your own home.
    Promotional opportunities.

    Cons

    There was not enough access to management. The ratio of supervisors to customer agents was about 1/30 with someone always needing help, therefore when you needed assistance you were stuck with the customer on hold for long periods of time also extending your time on the call and therefore affecting your "metrics". It was a lose/lose situation. Dealing with countless personalities within only a few hours is very draining. In my opinion, the compensation is not worth it for the amount of mental strain you endure.

    Advice to ManagementAdvice

    Get more management. Compensation is probably 90% of the reason you have a high turnover rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Customer Service Rep. - Sumter SC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sumter, SC (US)
    Former Employee - Customer Service Representative in Sumter, SC (US)

    I worked at SYKES full-time (more than a year)

    Pros

    There are a few valuable employees

    Cons

    Management, Immature employees, HR, Unprofessional behavior

    Advice to ManagementAdvice

    Act like managers

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Not much room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)

    I worked at SYKES full-time (more than a year)

    Pros

    - Full time
    - Paid Training
    - I learned a lot about originating auto and personal loans.
    - Enjoyed building rapport with the members (callers)

    There really isn't a whole lot of Pros at this job and it really depends on what account you work for as well.

    Cons

    They don't like to give raises. I originated auto and personal loans for their client company and after two years of working there you'd expect to receive some sort of raise. It doesn't matter, you can be one of the better team members on the floor and know a lot about the Line of Business, but alas, that doesn't matter. What they care about is your attendance and call metrics. But really... what can you expect from a call center.

    Advice to ManagementAdvice

    Give raises based on the knowledge of the line of business and less on call metrics. Call metrics are there to make sure people are doing their job... but it shouldn't be the driving factor, especially if that person is doing much better than what is asked. Otherwise, your employees start to feel like they give and give and sooner or later they will start to not care anymore, because all their efforts are really in vain the end.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    They will work with you if you are good at what they want you to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Fayetteville, NC (US)
    Current Employee - Senior Analyst in Fayetteville, NC (US)

    I have been working at SYKES full-time (more than a year)

    Pros

    Being one of the top employees in site has lead to a good experience but for those who arent doing well it can be a hard place to work.

    Cons

    They are unprofessional. No accountability. Very inconsistent.

    Advice to ManagementAdvice

    Screen future employees at a higher standard and improve upon training regime

    Recommends
    Neutral Outlook
    Disapproves of CEO

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