SYKES
2.6 of 5 254 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Apr 12, 2014
All Employees Current Employees Only

2.6 254 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(141 ratings)

43% of employees recommend this company to a friend
52 Employee Reviews Back to all reviews
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The people you work with are your only incentive.

Customer Service Representative (Former Employee)
Lakeland, FL (US)

I worked at SYKES part-time for more than 3 years

ProsSteady paycheck, competition, flexible shifts

ConsOutdated equipment, unfriendly front office, disgusting bathrooms, no appreciation

Advice to Senior ManagementMy advice is to spend a week as a CSR or Team Manager to really understand your employees. You have no idea.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Disappointed

A&F Customer Service Representative (Current Employee)

I have been working at SYKES part-time for less than a year

ProsThe only pro is you are working from home.

ConsCall volume dropped on the project that I was on and I was removed from the program and placed back into the job pool. I am now waiting to be placed on another project.

Advice to Senior ManagementStop hiring so many people for projects at one time that way you don't have to remove people from projects right when they are getting comfortable with doing the work. I would recommend the company because I enjoyed working on the project that I was on while I was on it.

Yes, I would recommend this company to a friend

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Worst Employer in the Area

Call Center Agent (Former Employee)
Fort Smith, AR (US)

I worked at SYKES for more than a year

ProsDecent pay and most coworkers nice

ConsHorrible upper management and site organization. When hired Sykes tells you about all the schedule flexibility and then refuse to change schedules. Seniority has nothing to do with moving up in the company and upper management and leadership treat you awful by cursing at you and only moving up younger cute women and women willing to be more than employees. Many managers and leads have been placed there by having relationships with the people in charge. Employes have absolutely no input or chance to give feedback.

Advice to Senior ManagementDo your jobs without shouting and belittling subordinates who keep you in your job. Stop wasting money and then telling employees raises are not possible.

No, I would not recommend this company to a friend

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sykes

Anonymous Employee (Former Employee)

I worked at SYKES full-time

Prosthey pay good and the job is not that hard

Consmust be able to deal with customers attuitude

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Disappointed

Customer Service Representative (Former Employee)
Makati City (Philippines)

I worked at SYKES full-time for more than 5 years

ProsGood good good good Benefits,

ConsPoor, unsympathetic Administrators, lacks professionalism

Advice to Senior ManagementWalk your Talk

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Terrible company

IT Support (Current Employee)

I have been working at SYKES full-time for less than a year

ProsGood chance for promotions and raises, making improvements encouraged

ConsChange management is too involved, management is not friendly, hiring process is tedious, hostile work environment, long pointless meetings, pay is not competitive, processes are not efficient, projects are not managed well

Advice to Senior ManagementHire competent managers who can run projects efficiently, relax change management that it doesn't eat up so much time, run meetings more effectively, compensate employees better, lessen micromanagement

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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No Future without Change

Anonymous Employee (Former Employee)
Edinburgh, Scotland (UK)

I worked at SYKES full-time

ProsThe People who go above and beyond the call of duty eating into weekends and overtime during the week but who's worth is not recognized.

ConsManagement in big offices who do not listen to staff. HR management are not at all employee focused. Site management do not care about client's needs as long as financials attained.

Advice to Senior ManagementHQ need to take immediate action to change the management style and culture to ensure retention of quality personnel.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good workplace to spend a few years and then move on with the experience you gain from it.

Trainer (Current Employee)
Edinburgh, Scotland (UK)

I have been working at SYKES full-time for more than 3 years

ProsMulticultural environment, opportunity to speak different languages, regular shifts. Career opportunities if you want to progress and good relationship between employees. Good workplace if you do not have many career ambitions and you are happy to have a steady job.

ConsThe company does not seem to care enough for the employees, the turnover is high and salaries are one of the lowest compared to competitors. The workload increases exponentially and there is very little praise and reward to the employees for the work done. It is difficult to find help and support when is needed on both personal and professional sides.

Advice to Senior ManagementInstead of not being available to support the employees when they need solutions or advice, try to listen and remember that you are dealing with human beings and not a source of income for the company. Value your hard working employees rather than focusing on finding way to have them do any responsibility job because "it is a great opportunity for you" but "unfortunately we are unable to pay you extra for it"
The standards are getting worse, recently very unsuitable candidate were hired or offered a job because there was no other options and money had to come in.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Large company that cares nothing for the employees of the businesses they buy up.

Anonymous Employee (Former Employee)

I worked at SYKES full-time for more than 8 years

ProsThey will hire anyone (literally anyone)

ConsThe turn over rate is horrible since they will hire anyone. Sykes streamlines the management staff so your workload is almost unbearable. There is this push from somewhere up in higher management than makes everyone do more work in less time. They will offer you below the average to do your job or threaten to send your job overseas, and then cut your job anyway.

Advice to Senior ManagementLet some Americans have some jobs. If you didn't overwork your staff to save a dollar you might actually see sucess here. Care about the people who work for you, not just the bottom line.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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High-school playground

Technical Support Representative (Current Employee)
Cluj-Napoca (Romania)

I have been working at SYKES full-time for more than a year

ProsIn Cluj-Napoca they don't fire people.

ConsThey work in an comunistic style, spoiling the egos.

Advice to Senior ManagementUpgrade to democracy.

No, I would not recommend this company to a friend

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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