SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated 12 November 2014
Updated 12 November 2014
371 Reviews
2.2
371 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
201 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

61 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Shanghai, Shanghai (China)
    Former Employee - Call Center Representative in Shanghai, Shanghai (China)

    I worked at SYKES part-time (less than an year)

    Pros

    Friendly co-workers, clear instructions, fair amount of pay for the work

    Cons

    No room for personal growth, tedious work

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Great compensation, poor operations management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Makati City (Philippines)
    Former Employee - Customer Service Representative in Makati City (Philippines)

    I worked at SYKES full-time (more than an year)

    Pros

    One of the few BPO's to give a health card even on the first day of training. High signing bonus. Hazard pay is very high depending on your proximity from the office. Very quick promotion.

    Cons

    Too much politics. Promotion may be very quick, but the higher ops would stall as much as they can. You may be a trainer for a few months, but your base pay and contract would remain as an agent for quite some time.

    Recommends
    Approves of CEO
  3.  

    Client Services support for multiple lines of business across multiple states/regions/countries

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Operations
    Current Employee - Director of Operations

    I have been working at SYKES full-time (more than 10 years)

    Pros

    Opportunity for advancement is excellent

    Cons

    Heavy workloads due to reduction in Sr. Support staff without replacements in a timely manner

    Advice to ManagementAdvice

    Consider Travel Compensation package for employees that travel internationally

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at SYKES full-time (less than an year)

    Pros

    Pay
    Hours
    Some people
    Reward programs for top agents
    N-a

    Cons

    Poor training
    Bad team leaders
    Revolving door
    No allowance to change shift
    Not concerned about personal factors

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OMDA Representative in Greenwood, SC (US)
    Current Employee - OMDA Representative in Greenwood, SC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    Good pay for the area

    Cons

    Floor support management could use better training

    Advice to ManagementAdvice

    Do your job..

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Great opportunity to get real customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes Team Manager in Milton-Freewater, OR (US)
    Current Employee - Sykes Team Manager in Milton-Freewater, OR (US)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Lots of opportunities for advancement if you are willing to chase them. Performance focused environment that really strives to provide the best opportunity for the agents to excel and develop.

    Cons

    Difficult to get time for personal problems. Sketchy tracking of metrics that are used to evaluate agent performance.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Do not overlook the ones that work hard to do their job right.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deposits in Wise, VA (US)
    Former Employee - Deposits in Wise, VA (US)

    I worked at SYKES full-time (more than 5 years)

    Pros

    The people that work there are great most of the time. They really care for each other. Very involved in fund raisers to help cancer, diabetes etc.

    Cons

    Insurance was not that good.

    Advice to ManagementAdvice

    More advancements would be good.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great people

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time

    Pros

    Great people, learned a lot of skills working with client.

    Cons

    Can be high intensity, but in the end it's worth it.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Real People at all levels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analytics Specialist in Quezon City, National Capital Region (Philippines)
    Current Employee - Data Analytics Specialist in Quezon City, National Capital Region (Philippines)

    I have been working at SYKES full-time (more than 8 years)

    Pros

    Stable, open and fair processes, clear and documented expectations on business objectives and individual performance, tools for greater accountability steadily put in place.

    Cons

    Senior leaders are very territorial, mentor-mentee relationships sometimes come across as nepotistic. Recent cuts in support group numbers have led to disastrous drop in turn around times for support requests. Where are we going? No one can answer.

    Advice to ManagementAdvice

    Find ways to develop your people. The pipeline is running low.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Tampa, FL (US)
    Current Employee - Director in Tampa, FL (US)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Flexible work environment
    Laid back culture

    Cons

    Siloed organization with difficulties working across the organization

    Advice to ManagementAdvice

    Break down the walls between organizations/functional areas

    Recommends
    Positive Outlook
    Approves of CEO

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