SYKES
2.6 of 5 252 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Mar 22, 2014
All Employees Current Employees Only

2.6 252 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(141 ratings)

43% of employees recommend this company to a friend
49 Employee Reviews Back to all reviews
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Leadership

Technical Trainer (Current Employee)
Fayetteville, NC (US)

I have been working at SYKES full-time for more than a year

ProsOpportunities, friendly environment, good location

ConsMiscommunication, contradicted policies, organization and schedules

Advice to Senior ManagementCommunication is one of the important keys for success.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great way to start your career, if nothing good happens to you in 2 years - time to move on!

Anonymous Employee (Former Employee)
Cluj-Napoca (Romania)

I worked at SYKES full-time for more than 3 years

Pros- great start of a career
- very good promotion opportunities, if you are really good
- very nice atmosphere
- nice collective (in general)
- access to lots of products you can test (depending on the client you work for)
- constant trainings
- nice source of income for the first years of your career

Cons- doesn't know about employee motivation, they wait for their clients to do this for their people
- doesn't care about employee's retention
- management is not experienced
- works through friendships
- lack of transparency

Advice to Senior Management- you would need a more experienced management, that can bring a fresh vision
- value your employees more, you let them go way too easily
- train yourselves and accept you are not perfect and you still have things to learn

Yes, I would recommend this company to a friend

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Positive, but not paid enough.

Anonymous Employee (Current Employee)
Tampa, FL (US)

I have been working at SYKES full-time for more than 5 years

ProsFlexible work environment. Exceptional leadership.

ConsThe pay isn't commensurate with the job requirements.

Advice to Senior ManagementGet rid of the salary caps, promote faster, reward success and punish failure.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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sykes wise

Team Leader (Current Employee)
Makati City (Philippines)

I have been working at SYKES full-time for more than 10 years

Prosgood benefits better culture fast phase environment

Consno more annual increase given

Advice to Senior Managementcheck the benefits and salary your providing

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good Job, easy to learn

Customer Service Representative (Current Employee)
Amherst, NY (US)

I have been working at SYKES full-time for less than a year

ProsEasy sit down job, Payed Training, and easy to pick up

ConsWork Schedule, angry callers rarely.

Advice to Senior ManagementMore Shift options

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company with little job security

Team Manager (Former Employee)
Bismarck, ND (US)

I worked at SYKES full-time for less than a year

ProsI was promoted to manager at Sykes within three months, over dozens of more senior people. They recognize talent.

ConsSince the positions are contract, there is much uncertainty..

Advice to Senior ManagementNeed to increase job security for star employees, possibly offering relocation.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Working at Sykes

OMD Analyst (Current Employee)
Lakeland, FL (US)

I have been working at SYKES full-time for more than 10 years

ProsI can honestly say that I have enjoyed the years I've spent working here. The people are great.

ConsMy job is being sent offshore.

Advice to Senior ManagementYou need a local connection for OMD to be most efficient.

Yes, I would recommend this company to a friend

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Experience at Syke

Customer Service Representative (Former Employee)
Bloomsburg, PA (US)

I worked at SYKES full-time for less than a year

ProsCompany really works with you and will advance you if you work hard. worked with good people that were really helpful. No excuse not to succeed here if want to

ConsNone really hated to leave, but unfortunately had to relocate. No public transportation to get back and forth to work

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great place to work

Anonymous Employee (Former Employee)

I worked at SYKES full-time

Prosgood place to work at

Consmanagement sucks but its a good place

Yes, I would recommend this company to a friend

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It is what it is

Operations Management Desk Manager (Current Employee)
Lakeland, FL (US)

I have been working at SYKES full-time for more than 8 years

ProsIf you work hard you can move up, however over the last 2 years the company has taken a very odd approach to operations. Great people at the mid-level and starting(agent) level. You get what you put in it with this company.

ConsSalary, not bad but could use improvement with the profits they are pushing

Advice to Senior ManagementLook at the people driving the business and reward those people

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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