SYKES Reviews

Updated 24 April 2015
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5.0
68 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
43 Ratings

68 Employee Reviews

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  1. Featured Review

    Helpful (2)

    Excellent growth opportunities for leading company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company truly provides a quality service to its clients and is seen as a leader in the field with growth around every corner. Their Sykes Home segment of the business has so much exciting potential and technological support. The more I learn, the more impressed I become. I personally am working for the best boss I've ever had in my [15yr+] career. I look at places like Discover that put so much emphasis and personality into their quality customer service and i LOVE knowing that I work for a company that makes that kind of thing possible for our impressive list of clients.

    As a corporate citizen, SYKES earns high marks with me. They have multiple initiatives for making a difference in peoples' lives both inside and outside the company (corporate Domestic Violence awareness campaigns, Veterans' support, Employee Relief Fund, local sites fundraising for local nonprofits, etc.) They are very LGBT supportive and work hard to create a workplace of true equals.

    Cons

    Lots of growth means lots of growing pains. Sometimes communication and technology bear the brunt of that. Patience and positive attitude go a long way in bridging those occasional gaps.

    Advice to Management

    Communication is key with change management issues. Engage, engage, engage! :)

  2. CSR II & OJT Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Las Vegas, NV (US)
    Former Employee - Anonymous Employee in Las Vegas, NV (US)

    I worked at SYKES (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It gave me a new outlook on how call centers operate

    Cons

    The way in which they handled employees

  3. Team Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Saint Louis, MO (US)
    Current Employee - Team Leader in Saint Louis, MO (US)

    I have been working at SYKES full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    I have been working for SYKES for 5 years and I love it. It is such a blessing to be able to work from home for a company that puts people first,.

    Cons

    Pay raises would be nice. It is a great way to show your employees you value them.

    Advice to Management

    I do not have any advice for upper management.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. EXCELLENT company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of opportunity for growth.

    Cons

    I love the company I work for. As such there are no 'cons'.

    Advice to Management

    Keep doing what you're doing.

  6. Helpful (1)

    Excellent place to learn about life in a coal mining community

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tour Guide & Janitor
    Former Employee - Tour Guide & Janitor

    I worked at SYKES part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Historical Items from the 1900 to 1940's

    Cons

    Only allowed to work there maximum of 6 months.

    Advice to Management

    Keep up the great work !!!

  7. Sykes is just a great place to work – lots of young, hardworking and smart people in an international work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sykes is a great place to work, lots of young, nice and smart people and the work environment is really multicultural. The management team is competent and treats employees well, your opinions count at work.

    Cons

    I can’t find any serious thing that is lacking.

  8. Humane workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Budapest (Hungary)
    Current Employee - Anonymous Employee in Budapest (Hungary)

    I have been working at SYKES full-time (Less than a year)

    Pros

    Caring staff, the support functions are trying to do best for the employers, scheduled hours, not many overtimes. Feel respected and valued. Leaders are open to others' opinion and when they have the possibility to decide so it is good for everyone.

    Cons

    Higher salary (what you could say in every position and every workplace)

  9. Amazing place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Customer Service Representative in New Home, TX (US)
    Current Employee - At Home Customer Service Representative in New Home, TX (US)

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Its at home.great training program and they make sure you have everything you need to do your job

    Cons

    You don't get dace to face contact w customers or people. Sometimes it's a little hard to prioritize working verses doing a project around the house. It is a job like any other you have to go to work and do your best.

    Advice to Management

    None.i would say just keep making your employees feel like they make a difference

  10. Great!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commu in Kathleen, GA (US)
    Current Employee - Commu in Kathleen, GA (US)

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love the Flexible schedule.

    Cons

    Sometimes you will get reassignments.

  11. Great place to work, grow and hone in your skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL (US)
    Current Employee - Anonymous Employee in Tampa, FL (US)

    I have been working at SYKES full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Promotions, leadership opportunities, open to new ideas, care about their employees

    Cons

    PTO policy could be revamped to have more time off per year quicker.

    Advice to Management

    Most companies of the size of Sykes have a standard 20 days PTO that comes into use after a year and then let 40 hours roll over. Something like this would be great.

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