SYKES
2.6 of 5 255 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Feb 13, 2014
All Employees Current Employees Only

2.6 255 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(141 ratings)

43% of employees recommend this company to a friend
25 Employee Reviews Back to all reviews
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in

 

Good place to work

Anonymous Employee (Current Employee)

I have been working at SYKES

ProsIt has a good environment when working and the chances to improve your careers are good

ConsThe payment it's not good enough and some times working in there is stressful

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great company

RSD (Former Employee)
Kingstree, SC (US)

I worked at SYKES full-time for more than a year

Proswork with you on your hours, and lots of schedules to choose from.

Conswith lots of shifts its lots of employees its hard to get good shifts.

Advice to Senior ManagementMore Weekends off shifts

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Better

Anonymous Employee (Current Employee)

I have been working at SYKES

ProsSykes is very nice in culture, have abundant benefits and a better management.

ConsOn this part, Sykes has a low salary rate compared to others.

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Great company

Anonymous Employee (Current Employee)

I have been working at SYKES full-time for more than 3 years

ProsWorked for 4+ years. Great growth from within

ConsNone to mention. Worked there many years ago

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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EXCELLENT!

Customer Service Representative (Current Employee)
London, ON (Canada)

I have been working at SYKES full-time for more than 10 years

ProsCompany profit sharing, decent pay for the job, company picnics & Christmas Parties as well as monthly incentives. There is so much support for you as an employee & they respect you as a person! THIS IS NOT A SALES CALL CENTRE! Everyone is like family! I have worked here for 11 years and have loved each & every moment of my time with them!

ConsNone at this moment :)

Advice to Senior ManagementWorker harder at getting good paying contracts! We need to focus on customer service & less on ASA, AHT etc.

Yes, I would recommend this company to a friend

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Great Place

Sykes Team Manager (Current Employee)
Malvern, AR (US)

I have been working at SYKES full-time for more than 3 years

ProsThe career here is great it's easy to move up and a great place to get your foot in the door for a better career.

ConsThe only downside would be if you have to travel.

Advice to Senior ManagementKeep doing what you are doing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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SYKES is a wonderful place to work!

Anonymous Employee (Current Employee)

I have been working at SYKES full-time for more than 10 years

ProsThere is stability and leadership is honest. I appreciate the PRIDE values of the Company, and SYKES tries very hard to please and delivery to its clients. I'm proud to work at SYKES.

ConsSometimes the type of industry is very stressful. It is a fast-paced, people-intensive business which is challenging. Not everyone is cut for the industry, but that applies to similar companies.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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My experience with Sykes is remarkable and wonderful.

Customer Service Agent (Former Employee)
Manila, Manila (Philippines)

I worked at SYKES full-time for less than a year

ProsVery accommodating staff from hiring until you graduate from English 101 and Product training. As soon as you're on the floor, Team Leaders, Coaches are approachable. Of course, they just have to see in you a good disposition.

ConsNone that I can share, cause it was a short stay and I regretted leaving the company for reasons that are unavoidable.

Advice to Senior ManagementI hope that BPOs or the call center industry would be fair enough to hire employees who have children with special needs, somehow grant them leniency in time schedules, see to it that the reason we have for working are our special children.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Excellent workplace and very friendly staff and workmates.

Technical Support (Former Employee)
Cebu City (Philippines)

I worked at SYKES full-time for less than a year

ProsFollows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

ConsSome people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

Advice to Senior ManagementKeep up the excellent service.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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good

Marketing Communications Specialist (Current Employee)
Quezon City, National Capital Region (Philippines)

I have been working at SYKES full-time for less than a year

Proshigh salary plus other benefits and incentives, health card within one month, good working environment and great shifting hours

Consnone so far, try to apply and see for yourself!

Advice to Senior Managementnone.none.none.none.none

Yes, I would recommend this company to a friend

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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Glassdoor is your free inside look at SYKES reviews and ratings - including employee satisfaction and approval ratings for SYKES CEO Chuck Sykes. All 25 reviews are posted anonymously by SYKES employees.