Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 18 October 2014
Updated 18 October 2014
508 Reviews
2.9
508 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
275 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 20 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • low pay, I understand it's because its at home, but call center work is stressful (in 10 reviews)

More Highlights

168 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    loads of opportunities, heavy work volume, good corporate to start career with

    Cons

    mid-night shifts, cab issues

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good company for start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Quality in Cochin
    Current Employee - Manager Quality in Cochin

    I have been working at Sutherland Global Services full-time (more than 8 years)

    Pros

    Good Job security, good launch pad for a fresher

    Cons

    Less salary, no value for longer period of employment.

    Advice to ManagementAdvice

    create value for employees to stay with your organization.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    i had 5 months experience in Sutherland in ARGO process in claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Cochin
    Former Employee - Senior Analyst in Cochin

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    working environment, they are very friendly to there employees

    Cons

    salary is comparatively low

    Advice to ManagementAdvice

    provide better package

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    You will have to flip your coin before you jump into this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subject Matter Expert in Cochin
    Current Employee - Subject Matter Expert in Cochin

    I have been working at Sutherland Global Services full-time (more than 5 years)

    Pros

    Transportation Facility is one great facility and women are given respect in cab. Transportation is free,
    Pay is punctual .

    Cons

    You will have to be lucky and think what can be done from your end to survive here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    It was a good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Mumbai
    Former Employee - Technical Support in Mumbai

    I worked at Sutherland Global Services full-time (more than an year)

    Pros

    Good infrastructure, HR teams are very proactive, Good team spirit

    Cons

    Policy making is only company friendly and not employee friendly.

    Advice to ManagementAdvice

    See that your employees get proper rest to deliver high efficiency.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Lots of learning. Lean principle to management resources can be stressful for both management and agents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Specialist - Training in Mumbai
    Former Employee - Senior Specialist - Training in Mumbai

    I worked at Sutherland Global Services full-time (more than an year)

    Pros

    Got promoted to next level within 8 months of joining organization.
    Good rewards and recognition programs.
    Worked as a trainer for couple of years. Lots of learning due to the number of responsibilities assigned.
    Hard-working and fun loving group of people.
    Compensation depends a lot on the client handled.

    Cons

    Lack of mentoring for employees promoted to management, dotted line reporting managers are seldom aware of client requirements.
    Lack of adequate support for employees promoted to mid-level management, since it follows a lean approach towards management resources.
    On-boarding program for new managers is seldom implemented properly.
    Training infrastructure, rooms, PCs etc. belongs to the stone age.
    Being a 3rd party vendor, it should include a client handling workshops for in-house promoted employees.
    Fun and employee engagement activities are not given adequate budget.

    Advice to ManagementAdvice

    Have client-handling workshops for employees promoted to management.
    Improve the on-boarding programs for managers.
    Invest in improving the infrastructure.
    Invest in regular employee engagement activities.
    Do not adopt a lean approach unless absolutely necessary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Team manager operations.. handling span of 30 includes SME's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Chennai
    Current Employee - Team Manager in Chennai

    I have been working at Sutherland Global Services full-time (more than 5 years)

    Pros

    excellent infra structure to work

    Cons

    less growth opportunities and recognition

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Very Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor in Thāne
    Former Employee - Auditor in Thāne

    I worked at Sutherland Global Services full-time (more than an year)

    Pros

    A very good Place for starting Career after Graduation and doing IATA

    Cons

    It is a Shift based job with Night Shift also.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    neither soo good nor soo bad..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Mumbai
    Former Employee - Consultant in Mumbai

    I worked at Sutherland Global Services as a contractor (less than an year)

    Pros

    Work atmosphere, people around you, HR team is really good.

    Cons

    Low remuneration. Leadeship. Floor operations are way too casual.

    Recommends
    Neutral Outlook
    No opinion of CEO

    Sutherland Global Services Response

    Jun 24, 2014Sourcing Solutions Specialist

    Hello, and thanks for your input! It seems you were able to properly grasp the sense of Sutherland community during your time with us. We strive to create a supportive team environment to help ... More

  11.  

    Employee friendly company but isn't good after people started moving to Mumbai from Chennai

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deputy Manager in Mumbai
    Former Employee - Deputy Manager in Mumbai

    I worked at Sutherland Global Services full-time (more than 5 years)

    Pros

    Employee friendly company and invests time for its employees and on training them as well.

    Cons

    Speaks about ethics and ethical compliance. However the higher management themselves are involved in unethical issues

    Advice to ManagementAdvice

    Please drill down your high management to check for process violations, data fudging and in numerous issues created

    Recommends
    Negative Outlook
    No opinion of CEO

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