Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated 12 September 2014
Updated 12 September 2014
478 Reviews
2.9
478 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
259 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

161 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    i had 5 months experience in Sutherland in ARGO process in claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Cochin
    Former Employee - Senior Analyst in Cochin

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    working environment, they are very friendly to there employees

    Cons

    salary is comparatively low

    Advice to ManagementAdvice

    provide better package

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    You will have to flip your coin before you jump into this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subject Matter Expert  in  Cochin
    Current Employee - Subject Matter Expert in Cochin

    I have been working at Sutherland Global Services full-time for more than 5 years

    Pros

    Transportation Facility is one great facility and women are given respect in cab. Transportation is free,
    Pay is punctual .

    Cons

    You will have to be lucky and think what can be done from your end to survive here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It was a good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Mumbai
    Former Employee - Technical Support in Mumbai

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Good infrastructure, HR teams are very proactive, Good team spirit

    Cons

    Policy making is only company friendly and not employee friendly.

    Advice to ManagementAdvice

    See that your employees get proper rest to deliver high efficiency.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Lots of learning. Lean principle to management resources can be stressful for both management and agents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Specialist - Training  in  Mumbai
    Former Employee - Senior Specialist - Training in Mumbai

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Got promoted to next level within 8 months of joining organization.
    Good rewards and recognition programs.
    Worked as a trainer for couple of years. Lots of learning due to the number of responsibilities assigned.
    Hard-working and fun loving group of people.
    Compensation depends a lot on the client handled.

    Cons

    Lack of mentoring for employees promoted to management, dotted line reporting managers are seldom aware of client requirements.
    Lack of adequate support for employees promoted to mid-level management, since it follows a lean approach towards management resources.
    On-boarding program for new managers is seldom implemented properly.
    Training infrastructure, rooms, PCs etc. belongs to the stone age.
    Being a 3rd party vendor, it should include a client handling workshops for in-house promoted employees.
    Fun and employee engagement activities are not given adequate budget.

    Advice to ManagementAdvice

    Have client-handling workshops for employees promoted to management.
    Improve the on-boarding programs for managers.
    Invest in improving the infrastructure.
    Invest in regular employee engagement activities.
    Do not adopt a lean approach unless absolutely necessary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Team manager operations.. handling span of 30 includes SME's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager  in  Chennai
    Current Employee - Team Manager in Chennai

    I have been working at Sutherland Global Services full-time for more than 5 years

    Pros

    excellent infra structure to work

    Cons

    less growth opportunities and recognition

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Very Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor  in  Thāne
    Former Employee - Auditor in Thāne

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    A very good Place for starting Career after Graduation and doing IATA

    Cons

    It is a Shift based job with Night Shift also.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    neither soo good nor soo bad..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  Mumbai
    Former Employee - Consultant in Mumbai

    I worked at Sutherland Global Services as a contractor for less than a year

    Pros

    Work atmosphere, people around you, HR team is really good.

    Cons

    Low remuneration. Leadeship. Floor operations are way too casual.

    Recommends
    Neutral Outlook
    No opinion of CEO

    Sutherland Global Services Response

    Jun 24, 2014Sourcing Solutions Specialist

    Hello, and thanks for your input! It seems you were able to properly grasp the sense of Sutherland community during your time with us. We strive to create a supportive team environment to help ... More

  9.  

    Employee friendly company but isn't good after people started moving to Mumbai from Chennai

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deputy Manager  in  Mumbai
    Former Employee - Deputy Manager in Mumbai

    I worked at Sutherland Global Services full-time for more than 5 years

    Pros

    Employee friendly company and invests time for its employees and on training them as well.

    Cons

    Speaks about ethics and ethical compliance. However the higher management themselves are involved in unethical issues

    Advice to ManagementAdvice

    Please drill down your high management to check for process violations, data fudging and in numerous issues created

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    good plce to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Consultant  in  Chennai
    Former Employee - Senior Consultant in Chennai

    I worked at Sutherland Global Services full-time for more than 3 years

    Pros

    cal improve your communication and get used to pressure situation which will help you in future jobs. gr8 place to have fun and work.

    Cons

    no proper recognition and less pay.

    Advice to ManagementAdvice

    please consider what employees feel about the work and to improve process

    Recommends
    Positive Outlook
  11. 1 person found this helpful  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    good overall. nice mgt, flexible, not too much pressure, salary wise also ok, good growth opportunity

    Cons

    not that I can think of however they can be a little less rigid.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO

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