The Hartford

www.thehartford.com
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The Hartford Reviews

Updated 19 February 2015
Updated 19 February 2015
147 Reviews
2.0
147 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
147 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 46 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • If you're in a call center, good luck getting your time off approved (in 23 reviews)

More Highlights

147 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    No Professional approach and planing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Good Salary Package as compared to the exsiting companies.
    There is impact of western culture, which has little pressure as compared to other local companies in Japan.

    Cons

    Job Inconsistency
    No career growth
    No future planing
    Poor Management
    Bad work culture
    langauge / comunication is a problem

    Advice to ManagementAdvice

    Lot of Improvement is required in management approach and future planing

    Doesn't Recommend
    No opinion of CEO
  2.  

    Great coworkers no advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - STD Claims Analyst in Windsor, CT (US)
    Former Employee - STD Claims Analyst in Windsor, CT (US)

    I worked at The Hartford full-time (more than 5 years)

    Pros

    great coworkers, nice time off, hours and flexibility to work at home

    Cons

    lack of advancement, micromanagement, management heavy, no support, bad technology

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Great Compensation, Lousy Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Bill Examiner in Syracuse, NY (US)
    Former Employee - Medical Bill Examiner in Syracuse, NY (US)

    I worked at The Hartford full-time (more than 5 years)

    Pros

    The Hartford is very generous in its compensation policies. Starting pay was well about the market in Syracuse, their insurance and retirement packages are strong, and the PTO policy is exceedingly generous -- 19 days/year to start, 5 more after 3 years of service time, and the option to purchase another 5 over the course of the year with your benefits election.

    Cons

    They treat their employees like something they stepped in. Employee surveys are used as a tool to stamp out dissension rather than find ways to improve as an organization. Suggestions from the bottom were generally met with stern disapproval. The company has a strong preference for hiring experienced managers from outside, making it exceedingly difficult to move up within the company. You will need every bit of that generous PTO bank, too, as they will work you to the death for it. If you're salaried, expect to have to work as many make-up hours anyways. The common adage on the floor is that, "No day off goes unpunished."

    They are also severely diluting their premium brand by attempting to trade on that while adopting cost-leader strategies. Their office tech is woefully out of date, as they consistently push for the lowest cost option. For example, when I was there in 2013, they finally updated to Windows 7 and Office 2007, only because Microsoft was no longer offering support for what they had. Their claims software is poorly managed, and they have lately taken to outsourcing as many functions as possible to off-shore business partners with vastly inferior quality standards. The result is deteriorating service levels, ever-increasing burdens on their internal staff to maintain quality while also correcting the voluminous errors from their off-shore partners, and an internal culture where everyone lives in constant fear that their department (and job) will be the next to be lost.

    Advice to ManagementAdvice

    Start respecting your people more and paying attention to the real quality of your product. You can't trade on your name forever. Greater opportunities to advance will prevent you from constantly having to replace your best talent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Customer Relationshp Specialist

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    Friendly Enviroment and Cooperative Peers

    Cons

    Hours not condusive to Work/Life Balance

  6.  

    Ok but not a great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Nice office, good atmosphere, good team.

    Cons

    Working on weekends, too many workaholics.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Mismanaged and bad to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    One of the larger employers in the area

    Cons

    Just about everything - compensation, management, treatment of employees

    Doesn't Recommend
  8. 1 person found this helpful  

    company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    they feed you a lot when they over work you

    Cons

    environment is like high school. Everyone is worried about each other. Over worked with not enough staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Worked from 2008-2013 at The Hartford (during recession) due to business acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Boston, MA (US)
    Former Employee - Marketing Manager in Boston, MA (US)

    I worked at The Hartford full-time (more than 3 years)

    Pros

    The Hartford is a large corporation and provides a wide array of employee benefits, although at the barest limits of acceptability

    Cons

    Corporate did not appear to value Boston-based employees
    "Bonuses" barely covered annual Cost of Living increases

    Advice to ManagementAdvice

    Include all worksite locations within corporate

    Doesn't Recommend
    Neutral Outlook
  10.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Good company with very good work/life balance due to flexible schedules. Good pay structures.

    Cons

    Big company. The individual gets lost in process and the crowd.

    Advice to ManagementAdvice

    Focus more on simplicity and instill a more direct alignment of activities to the mission and end goal.

    Recommends
    Positive Outlook
  11. 7 people found this helpful  

    Poorly run department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Claim Representative in Windsor, CT (US)
    Current Employee - Associate Claim Representative in Windsor, CT (US)

    I have been working at The Hartford full-time (less than a year)

    Pros

    Weekends off, training, generous paid time off.
    The Hartford as a company has many solid benefits, but in restructuring the Claims organization they seemed to have let them drift off and lose their way.

    Cons

    Poorly run. Northeast Auto was run into the ground long before I was hired. Basically they run the place like a call center. For a company touting a 200 year legacy, they don't even know how to onboard an employee.
    They were perfectly happy with crummy retention rates, even stating they were proud that not many of their employees were around the year prior.

    High volume, high stress, no rewards. This is a job you work at until you drop dead from a heart attack at 47.

    Advice to ManagementAdvice

    Probably reconsider firing people on December 23rd

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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