Travelex

  www.travelex.com
Work in HR? Unlock Free Profile

Travelex Reviews

Updated Jul 11, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.7 56 reviews

68% Approve of the CEO

(no image)

Peter Jackson

(22 ratings)

45% of employees recommend this company to a friend

Review Highlights

Pros
  • great working environment and a good place to start off at, easy to get a job there and esay work (in 5 reviews)

  • Cannot really think of any, experience in Foreign Exchange is the only Pro I can think of (in 3 reviews)


Cons
  • Working hours are not regular and make it difficult to plan anything outside of work; work-life balance is poor (in 3 reviews)

  • Hugh pressure to sell with unrealistic targets, targets that must be met to have any chance of a pay-rise (in 3 reviews)

More Highlights
14 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Worst management and HR I've ever worked for

    Travel Money Advisor (Former Employee) Havant, England (UK)

    ProsI can't think of any positives I got from this job

    ConsWorked there for a few months and never experienced such a bad working environment. Working in target pressured environment for very little money. My team leader was never concerned with any problems unless brought up my senior management!! Never actually met any of senior management only dealt with them through the phone. HR was one of the poorest I've ever experienced!! Could only contact through email and when they responded they disregarded everything you say and talk down to you. If you are looking for a job don't apply here

    Advice to Senior ManagementActually visit the bureau's once in a while and possibly treat the staff a lot better

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The truth

    Sales Consultant (Former Employee) London, England (UK)

    ProsThe fellow staff members and location manager Kamlesh Patel. Majority of them were very nice to work with.

    ConsSome of the duties (off the top of my head):
    customer service
    sales
    admin
    cleaning duties
    transferring large amounts of money putting ones own life at risk
    operating various computer programs
    handling various account holders
    looking out for anti money laundering
    operating and balancing the till
    managing a bureau de change sometimes by yourself
    working long hours (10 to 12 hour shifts)
    ordering money
    ordering stationery
    doing foreign currency sell off

    the environment:
    understaffed
    overworked
    under appreciated
    risky
    high pressure
    unpaid lunch breaks
    cut backs on overtime pay
    constant change in management, one more incompetent than the last
    institutionalised racism
    almost virtually no career progression (especially for minorities)
    incompetent and negligent HR

    All for the attractive salary of £13,500 per year!!!

    Advice to Senior ManagementCongrats! You're the epitome of Capitalism! Thats not a compliment

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not Pleasant.

    Lead Generation (Current Employee) New York, NY (US)

    ProsNot much, older culture on the Global Business Side and people were extremely reserved. No one to really train, or help you.

    ConsPoor training
    Smile and dial
    Most of the firms they asked you to follow up with were poorly selected

    Advice to Senior ManagementBetter training, data mining.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    A Kafkaesque nightmare - Avoid if possible

    Sales Consultant (Current Employee)

    ProsThe temperature rarely gets below -1 C indoors in the winter and you get free parking and uniform. I honestly can't think of any more than that.

    ConsIt's a pushy cutthroat sales environment, where you are under constant pressure to sell people things they didn't ask for. There are effectively no performance related bonuses, as the targets are always geared to save the company costs on paying out. They also cut costs by withholding pay rises from all but the most ruthless sales staff who, to achieve their targets, have to be overly pushy or risk being seen as a 'mouse' (- actual quote from senior manager).

    You tend to work alone, so your manager only hears if a customer complains, and all hard work and dedication goes unseen and unrewarded. They use covert surveillance methods, so your only real motivation to 'sell-sell-sell' is the fact that you could be serving a mystery shopper. The mystery shopper criteria are way out of line with what 99% of customers actually want. You are tasked with selling a homogenous product (money) that can ONLY be differentiated on price (i.e. exchange rate) but not leading on price. This relies on the customer not being informed of competitors prices, and is therefore taking advantage of customers' lack of information.

    The pressure, the targets, the inconsistently applied rules which keep you in a permanent state of transgression (this way they always have the drop on you), the covert surveillance and often mundane nature of this job make it a Kafkaesque nightmare (seriously - if you know what that means without looking it up, then I would strongly advise that you avoid this company - it doesn't reward intelligence in the slightest). The managers are mostly where they are due to their ability to talk the talk and manipulate one-on-one situations, and are highly predatory and very keen to sort the wheat from the chaff. At the lower levels, this company are loath to give you any real transferable skills, with most procedures/practices being company-specific. They falsely advertise a position as a "sales" role, but these sales skills essentially amount to "would you like fries with that?". One would expect fair pay for the corporate bureaucracy that you have to put up with, but it's all staffed at pennies above minimum wage.

    Advice to Senior ManagementLook very carefully at the regional/middle managers, stop promoting ruthless sociopaths at this level (that's not aimed at Jackie M. - she's a rare gem). Investigate the use of veiled threats, insults, psychological cruelty, bullying, and fear by middle managers - if i wanted to join the Church of Scientology i would have done so by now.

    Uphold the very values you are so keen for front line staff to uphold.

    Reduce staff turnover and travel expenses by giving people jobs that are worth keeping - why operate at a permanently understaffed level? Why depend on a labour market geared your way?

    Pay a fair wage, in line with the skills and responsibilities of the role.

    I will withhold all other advice because, despite having numerous suggestions, they would only increase profit, and not staff satisfaction, and after working for this company I really don't feel like helping in any other way.

    I wish you luck, not in a business sense - I'm sure you'll keep successfully ripping off customers and desperate staff alike - but good luck in that one day you might develop a collective sense of empathy and lose your sense of infallibility and self-importance. Consider that maybe the decisions you make are sometimes wrong and, when they are wrong, admit that they are wrong. Don't be so dogmatic about the unwavering perfection of all senior management decisions.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Horrible management and business plan

    Anonymous Employee (Former Employee)

    ProsNone, I can't think of one positive thing to say about this company!

    ConsIf you are looking to work for a disorganized company you found it!

    Advice to Senior ManagementReplace ALL current management and create a business plan (and stick with it) for the markets sold into.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    The worst job I've ever had

    Travel Money Advisor (Current Employee) London, England (UK)

    ProsColleagues at other stores and regional management are friendly and willing to help; this is crucial considering the amount of time you will spend on the phone to them.

    ConsWorking hours are not regular and make it difficult to plan anything outside of work; work-life balance is poor. The hours of work are draining, with ten hour shifts on Saturdays being common, as well as late day ends followed by early starts the next day. Contracted hours are more of a minimum number of hours worked in a week; it is not unusual to find yourself working five or ten hours longer than you are contracted to work. The bureaus seem understaffed.

    Activity during shifts has a tendency to be erratic, with long periods sitting alone followed by periods of trying to manage an excessive workload alone. Training is completely inadequate, and you are frequently left alone to carry out tasks that you are unable to do without guidance from more experienced staff. Customers can be awkward, abrupt, rude and aggressive because you are forced to deal with them without having adequate training.

    Wages are poor, and certainly don't justify the amount of pressure, stress and aggravation this job entails. A high number of hours have to be worked per week to qualify for time-and-a-half/double-time wages for overtime.

    Advice to Senior ManagementBetter manage workload and working hours, and do more to help employees attain a good work-life balance.

    Fully train staff rather than leaving them to train themselves on the job.

    Pay staff adequately in relation to what their work entails.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Poor Management, Long Lifeless shifts, Terrible pay.

    Travel Money Advisor (Current Employee)

    ProsKnowledge of foreign currency and skills in customer service.

    ConsLow pay, long lifeless hours,terrible work/life balance, management seem clueless at times,Poor working conditions, Abused by customers about there shoddy products, no appreciation of the workforce unless you sell products (which is not suitable at times and demographics contribute to low sales), trades far below competitors rates,no staff retention, no ability to progress, expect you to work for free at times (before shift starts and after shift ends).

    Advice to Senior ManagementPay the extra fee when doing background checks to clear staff, rather than waiting for months to employee new starters opposed to paying hotel and mileage costs. This would work out cheaper in the long run. Value your employees more.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Poor working conditions, poor pay and not valued

    TMA (Former Employee) London, England (UK)

    ProsCannot really think of any, experience in Foreign Exchange is the only Pro I can think of.

    ConsPoor pay with no chance of a payrise, unrealistic targets set to gain a payrise, with various reasons all the time given to not have one, it also falls largely down to your Team Leaders personal preference!

    Health and Safety not adhered to, poor setup, freezing cold, dangerous boxes around, dangerous broken chairs, bad setup of system, printers that shock you when you try and make them work due to faulty leads, often not given appropriate chances to have a break, no laws are adhered to in the company!

    You make your own team by chatting to other stores, and often this is frowned upon as you are not meant to clog up the emails and are not allowed to run up the phone bill, often you sit there for hours and hours in the cold climate with little to NO interaction with other people, taking abuse from customers.

    Not allowed to take your break when the staff canteen is open so no point in pushing the subsided staff canteen at all!

    You have to close to go to the loo, and 9 out of 10 times, there will always be a nice customer waiting and complaining that the bureau is supposed to be open 9-8pm and when they complain to management you get told to take your loo breaks when its quiter!

    Changing of management regularly, changing of staff regularly, often mis paid due to company error and made to wait until the following month, when they often get it wrong again.

    No proper training is given, you are told to look on shared folders, but if you dont know something may arise, how are you supposed to predict what you need? Basically self taught on the job, then management ram procedures down your throat and threaten disciplinary action, when you were never even correctly trained.

    No chance of progression, even though they give you great spill about that in interview.

    Advice to Senior ManagementBetter consistant ongoing training, pay that reflects what you want from the employees, better working conditions that meet legal requirements, along with legal breaks (UK)

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very poor company

    Anonymous Employee (Current Employee) Bristol, England (UK)

    ProsHard to think of any.

    ConsVery little training - given access to manual to mainly teach yourself - whilst serving. Little back-up, mainly relying on nearby stores for advice. Hugh pressure to sell with unrealistic targets, targets that must be met to have any chance of a pay-rise. Rotas constantly changed with very little say - mainly due to staff leaving or just walking off.

    Advice to Senior ManagementEmploy more staff. Give proper training - not just whilst serving. Give proper and easy back-up support during whole of opening hours. PAY STAFF FOR A SMALL PERIOD BEFORE AND AFTER OPENING HOURS, do not just presume that your staff will work for free in order to open bureau and to do the considerable shut down process!! (They won't!). Also if changing staff over during day allow for a paid cross over period. Train your managers better. Pay the staff better - we are currently paid less than the Sainsburys shop staff and for a considerable larger responsibility and stress - so we leave at an incredible rate. Rotas should be organized and handled better - staff do not like to have constant day changes - set days from beginning of employment would be better, where possible. Also initial interviews should be more honest, telling someone that they will finish work at 7pm, but failing to tell them that they will be lucky to finish an shut down until at least 7.30-7.45pm, everyday, is dis-honest. To then presume that you will not expect pay for it without having to ask and ask again is beyond belief.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Disrespectfull and unsupportive management.

    Sales Consultant (Current Employee)

    ProsFriendly co-employees
    A nice variety of customers to mingle with
    Friendly hr department
    interacting with different cultures around the world.

    ConsPoor management
    poor training
    draining (shift work) hours
    very poor pay
    lack of management support
    no praise for accomplishments
    falsely given hope about opportunities within the company
    undervalued employees
    forced to do jobs outside your 'job description'
    unrealistic targets

    Advice to Senior ManagementValue your employees more
    Evaluate the people in management
    hire someone with a bussiness qualification
    increase the salary... especially the high performers
    promote internal employees
    don't lie

    No, I would not recommend this company to a friend

Worked for Travelex? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.