TripAdvisor

  www.tripadvisor.com
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TripAdvisor Reviews

Updated Apr 08, 2014
All Employees Current Employees Only

3.8 177 reviews

86% Approve of the CEO

TripAdvisor President and CEO Stephen Kaufer

Stephen Kaufer

(140 ratings)

74% of employees recommend this company to a friend

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag(in 14 reviews)

  • benefits are good, free lunch, outting, etc(in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management(in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable(in 7 reviews)

17 Employee Reviews Back to all reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    8 people found this helpful  

    Great Product but Turnover is a major problem

    Human Resources Mgt (Former Employee) Newton, MA (US)

    ProsFree lunches, free food and drinks almost all the time. Young, fast moving culture and a great office space, moving to an even bigger office in the future. Great product, trusted source of travel reviews, company is making money.

    ConsTurnover! It seems like most of the groups are being impacted by turnover, a lot of employees have left the company for greener pastures, the performance rating process and raise %'s being very low for a company that is very profitable, seems to be the common thread. The HR team is non-existent, adds no value to the employees or senior management, and has had more turnover than any other group at Trip, even the most senior leader of HR left along with the leader of compensation. Not sure Senior Mgt knows how bad the turnover problem actually is.

    Advice to Senior ManagementHire a consulting firm to determine the sources for all the turnover, outsource HR until a new team can be built from the ground up. Figure out the retention issue.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Ruthless Corporate America

    Senior Software Engineer (Former Employee)

    ProsCompensation is good and the stock is on a tear. Good place to work if money is the motivation.

    ConsWork is not really interesting. You will work on a lot of one week tweak projects. Competitive culture. But also a culture of fear codified by a speed wins mantra. Management is cold and ruthless. Classic corporate America. The company will do well because of its ruthless attitude.

    Advice to Senior ManagementCouple of token social projects will not really hide the kind of company you really are.

    TripAdvisor Dir of HR responded to this review

    Mar 24, 2014

    Thanks for your feedback and we're sorry that your time at TripAdvisor wasn't what you hoped it would be. We've noted your feedback on our projects and culture. Whether small or big, we believe that ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Super corporate atmosphere run at the top by power hungry close minded individuals

    Sales Manager (Current Employee) Newton, MA (US)

    Prosthe common people at the company

    Consupper management is pretty awful and only getting worse since they have globalized

    Advice to Senior Managementencourage ideas and remember what got you there

    No, I would not recommend this company to a friend

    TripAdvisor Dir of HR responded to this review

    Mar 19, 2014

    Thank you for your feedback--we're sorry that your experience at TripAdvisor isn't currently what you want it to be. Your feedback is very useful as we continue to focus on growing our culture and ... More
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    5 people found this helpful  

    Continued Turnover

    Senior Recruiter (Current Employee) Newton, MA (US)

    ProsFree snacks, free beer
    Great product, solid technology

    ConsSenior Mgt "strongly encouraging" current employees to write positive reviews on working at Trip. What? Isnt this how Trip makes money and depends on honest unbiased reviews?

    Advice to Senior ManagementOutsource the HR dept that is unprofessional, non-confidential, and adds zero value.
    Create a quarterly bonus program, that will help offset the mass exodus when employees collect their annual bonus.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    TripAdvisor Global Manager, Talent Acquisition responded to this review

    Dec 04, 2013

    Thanks for your review. Useful feedback like this is why we encourage all employees to check out Glassdoor and post reviews--positive and constructive. In fact, we have been actively encouraging ALL ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    9 people found this helpful  

    "LIONS FOR LAMBS" for APAC Business Listing in Singapore office

    Sales Executive (Former Employee) Singapore (Singapore)

    ProsGood Company Culture, and colleagues are friendly and mature enough to work closely together.
    Company benefits are fantastics.
    Strong sales-team members.

    ConsPoor Management in APAC Business Listing, no guidance, no vision, no direction, and only one way communication which management did not take any action for every challenges that sales person feedback to them.

    Sales Organization is led by Regional Sales manager who did not make any single call and not knowing the product and the market condition.

    Sales Structured is very un-clear internally and externally.

    Favoritism is too obvious.

    Management did not protect every single deal that you bring in. And in fact we always encounter lost some of the deals to 3rd party reseller who can offer more discount to the client.

    Management keep hiring new sales person even the market is bad and saturated.

    No career growth in the company, you will be doing the same thing for years and many years.

    Commission pay-out always delayed and happened many times, and they don't see the urgency and importance to pay commission in time. what a joke, this is sales organization, every sales person are rely on commission on their living!

    If you resign from the company - no holding back from the company, basically they will just accept and did not try to retain the employee. - just keep hiring new staff.

    Advice to Senior ManagementTripAdvisor HQ needs to review the senior management in APAC Business Listing, and also have a one to one meeting with the individual sales person on the floor to ask feedback what's the challenge and how to overcome it and how to make it better.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    regrettable experience over the last 2 years

    Account Manager (Current Employee) London, England (UK)

    Prosbenefits, location in London, commissions

    Consmanagement, company policy about reviews control and customer service

    Advice to Senior Managementshould be more on the field and understand the real impact of the website on hoteliers

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    not exciting, normal work space

    Senior Software Engineer (Current Employee) Newton, KS (US)

    Prosmany snacks and funny activities

    Consno chance to promotion, low salary and work overtime sometime.
    some projects are waste time.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    10 people found this helpful  

    Dishonest, degrading and abrasive management

    Director (Current Employee) Newton, MA (US)

    Pros- The company was better to work for when part of Expedia but there are few pros now.
    - If you like travel, it's a fun industry.
    - TripAdvisor tries really hard to recruit students and puts their best food forward for the summer interns with fun events and outings. It's a facade and it's not like that for the full time employees.

    Cons- Two thumbs down for senior management who runs the business in an unethical and abrasive manner
    - In reality, everyone, from junior to middle to senior management, is simply a puppet of the CEO
    - No focus on career development
    - Junior staff is cocky and is starting to mirror senior management's style of yelling and degrading others. These are kids who are 0-2 years out of school
    - Location. Newton?

    Advice to Senior ManagementStop pretending to be a small start up company who can move in a quick and agile way. Understand who we've become and where we're going. Also, if you want to hire talented engineers, why would you move further west from Newton? Probably because that's where senior management live. Expect a lot of attrition to happen when the office moves.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Awful place to work

    Anonymous Employee (Current Employee)

    Pros- Small travel benefits
    - Fun industry
    - Good if you're right out of college and looking to make new post college friends

    Cons- Awful management
    - No career growth opportunities
    - Senior management doesn't listen and only hears what they want to hear
    - Poor communication with employees
    - Location is far out of the city and they plan to move even further in 2013

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Going downhill after the IPO

    Anonymous Employee (Former Employee)

    ProsGREAT food
    Smart, talented people to work with
    Good compensation
    Very profitable, popular brand
    Looks good on your resume

    ConsPolitics
    Turf battles between departments
    Discourages innovation, runs like a factory
    Blame-game culture, caste system
    Executives have big egos, total job security, huge bonuses - regardless of ability
    Little respect for levels below VP - regular accusations of incompetence. Senior tech people seem to get fired regularly
    Few opportunities for growth or promotion
    HR is impotent

    As a place to work, TripAdvisor has lost its appeal, especially since the split from Expedia.

    Advice to Senior ManagementShow some respect for the people who do the work. Be more accepting of different approaches.

    No, I would not recommend this company to a friend

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