TripAdvisor
3.8 of 5 163 reviews
www.tripadvisor.com Newton, MA 1000 to 5000 Employees

TripAdvisor Reviews

Updated Mar 16, 2014
All Employees Current Employees Only

3.8 163 reviews

                             

88% Approve of the CEO

TripAdvisor President and CEO Stephen Kaufer

Stephen Kaufer

(128 ratings)

73% of employees recommend this company to a friend
28 Employee Reviews Back to all reviews
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  • Disapproves of CEO

3 people found this helpful  

It really all depends on the people you work with

Anonymous Employee (Current Employee)

I have been working at TripAdvisor

ProsGreat flexibility in schedule, good people to work with, great location and the company is making money. Benefits are good, some groups work well and are collaborative.

ConsBeing satisfied really depends on the group you work in. There are some people around the company who have been there a long time and aren't growing with the company and they are not so great to work for. They are more concerned with hiring new great talent from top schools than to cultivate the people they already have. Its extremely hard to move up or to another group if you don't have a champion. It really isn't based on merit but who you know and who likes you. You can fail at something and get promoted. Seems odd.

Advice to Senior ManagementReally disappointed that the CEO just told the world that he still runs a 2000 person company like a start up. There is a reason other companies don't do that. Maybe he should go study business.
Explore the talent you have in house rather than pursue outside talent. Grow from within because they understand what is going on and will stay loyal.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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TripAdvisor Dir of HR responded to this review

Mar 19, 2014

Thanks for your feedback! We agree that we work with amazing people--and that we have a great culture that includes fantastic benefits, flexibility and excellent work locations. Thanks also for your ... More

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  • Approves of CEO

 

Quickly evolving company

Marketing Specialist (Current Employee)
Newton, MA (US)

I have been working at TripAdvisor full-time for more than a year

ProsLots of smart people and perks

ConsSalaries for non-engineers are no longer competitive

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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10 people found this helpful  

if you work in a team with good managers then it's great company; if not...

Anonymous Employee (Former Employee)

I worked at TripAdvisor full-time for more than a year

Prosgood benefits, provided lunches, sponsored great parties, lots of employee support.

Consit's absolutely true that who manage your team 99% decides your life at this company. If you are lucky to be in a team with good, experienced managers who know how to reward and respect employees' work, then you are happy; If you are unfortunately fall in a team that the managers are unprofessional, then you are miserable. It was so funny that my team went through a series of org change and the managers are new to the team. Since they took over, people kept leaving. What they did accordingly was to hide as much as possible the news of people leaving, instead of clearly and openly talking to current employees. And once i told that i wanted to quit, the vice president of the team stopped talking to me, pretending that i was not in existence any more. This is not mature and unprofessional and selfish and silly.

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TripAdvisor Global Manager, Talent Acquisition responded to this review

Dec 05, 2013

Thanks for your review. We agree that your manager hugely impacts how you feel about your job and the company overall. Given this, as we noted in an earlier response, we've worked on improving our ... More

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2 people found this helpful  

Financially rewarding, but not a lot of fun.

Anonymous Employee (Former Employee)

I worked at TripAdvisor full-time

ProsThe company continues to grow and has products that put it ahead of the curve in the travel space. It continues to innovate and diversify it's products and has placed itself in a position to continue to do well.

Compensation and benefits/perks can be very good.

ConsIt can be a very political environment, you need to have relationships with the right people to succeed in the long term. Often management is not concerned with how things are done, just that they get done. This trickles down the chain and employees are often viewed as resources to achieve a goal regardless of the impact to them. In many groups you either sink or swim and if you sink you can get thrown under the bus and can become the scape goat for a unsuccessful project or initiative.

I also agree with a previous reviewer that noted that TripAdvisor is keenly aware of glassdoor reviews and strongly encourages current successful employees (those that just got promoted, had a good experience, etc) to write positive reviews on working at Trip. While there may be nothing technically wrong with this, the approach seems odd for a company based on unbiased reviews.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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TripAdvisor Global Manager, Talent Acquisition responded to this review

Dec 05, 2013

Thanks for your feedback. We're thrilled that you found TripAdvisor financially rewarding. We're also pleased that you think we build cool products that are ahead of the curve--we think so too! We're ... More

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1 person found this helpful  

Intern

Summer Intern (Former Employee)
Newton, MA (US)

I worked at TripAdvisor as an intern for less than a year

Pros- Free snacks
- Helpful and friendly people
- Huge data
- Learn a lot of tools

Cons- Not many work to do.
- Lack of motivation.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Not bad, but could do better

Account Manager (Current Employee)
Oxford, England (UK)

I have been working at TripAdvisor full-time for more than a year

ProsGood perks - healthcare, travel allowances, leisure subsidies and free fruit

ConsChaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

Advice to Senior ManagementStart seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.

No, I would not recommend this company to a friend

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1 person found this helpful  

It all comes down to your manager"

Sales Manager (Current Employee)
London, England (UK)

I have been working at TripAdvisor full-time for more than 3 years

ProsGreat brand, great concept and great industry to work in.

ConsMany of the managers I have come across are not qualified as 'managers' - to coach, mentor, challenge and grow their staff.

Some managers are intimidated by smart employees and deal with this by micro-managing.

Employees are not held responsible for deadlines or delivery or work.

As the company has grown, global policies have been implemented across operations, sales, pricing etc. that do not fit with specific market needs and way of working.

Advice to Senior ManagementStop having favourites, don't be intimidated by smart staff below you and be proactive in managing your team members.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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TripAdvisor Global Manager, Talent Acquisition responded to this review

Nov 06, 2013

Thank you for your feedback on our global policies and manager development. We recognize that we continuously need to review and iterate on our company policies to ensure that they scale as the ... More

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Just okay

Software Development Engineer (Former Employee)
Newton, MA (US)

I worked at TripAdvisor as an intern for less than a year

Pros1. Great working environment! Free snack and soda.
2. People are friendly and like to help each other.

Cons1. Although they said that they require people to handle both front-end and back-end, they keep giving me front-end job, no chance to touch their back-end at all! Maybe because I am just an intern.
2. My manager seems don't care about my project. He has no idea what I was doing, and even doesn't care whether I can finish it or not.
3. Seems my team doesn't care about the intern. No welcome and farewell lunch, which is unusually compared to the other team.

Advice to Senior ManagementFor some managers, although we are intern, please pay a little bit attention to us!!! We are your team member, and not the air!

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TripAdvisor Global Manager, Talent Acquisition responded to this review

Nov 06, 2013

Thanks for your feedback on our internship programs. It sounds like your experience as an intern could have been improved with more exposure to the management within your teams. This is helpful ... More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

The customer is irrelevant

Anonymous Employee (Former Employee)
London, England (UK)

I worked at TripAdvisor full-time for more than a year

ProsSalaries are competitive, the benefits are good, the office location in London is very central.

ConsFor a consumer brand TripAdvisor cares little about what the consumer actually wants. It is almost entirely a technology/product focused company with little insight into consumer behaviour, trends, or demands. In other words, it's all about "the click", or the short-term financial gain, as opposed to the long-term view of building a well-loved consumer brand.

They still use pop-ups - need I say more!?

No, I would not recommend this company to a friend

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4 people found this helpful  

great people, nice perks, extraordinarily poor management and unbelievably boring tasks

Software Engineering Intern (Former Employee)
Newton, MA (US)

I worked at TripAdvisor as an intern for less than a year

Pros- There are really smart and nice people at TripAdvisor (not ALL of them, obviously). But it's nice to be able to work with, and discuss ideas with your interesting co-workers, which has made my internship a bit more tolerable!

- Cool perks, including free lunches, snacks, fruit and drink, extravagant company outings, free shuttles to Cambridge, etc

- Hackathon for interns, where you get to work on your own idea for a week.

- Get to experience first hand what "All that glitters is not gold" really means! (It does seem cool to have a line on your CV saying that you have worked on the world's largest travel site, but if you believe there is more to an internship than fat paychecks and a big name, you might be very disappointed.)

- Get an extra $5 on your wage, when you get the return-offer for the next term (but seriously, think twice about more about the `cons` before accepting it!)

Cons- HR and/or management is really poor (They left me waiting in the lobby on my first day for 3 hours because no-one, except myself, knew it was my first day. They then gave me one extra hour waiting at my workstation, which had no chair or machines, because these would come in the next hour. My demographic and personal information got messed up on tax and official documents by HR)

- The tasks are boring, dreary and poorly defined. There is nothing challenging or really interesting about the work. If you think the interview questions were a sample of the real work, you are wrong! This is by far the most boring, and intellectually useless internship I have ever done.

- The full-stack development style is pretty annoying, and it apparently makes the code base a mess! If you think this style would help you learn a bit of everything, which is exactly what I told myself into taking the offer, be assured that you would be better off picking up the tutorial from the web and teach yourself whatever it is that you want to learn, because all you would learn is mostly likely all the hacky and unmaintainable code, which you wouldn't even know was bad unless you have seen better code! This is also not a place for you if you are, like myself, not interested in spending hours tweaking some convoluted CSS/Javascript files to get things to render the way the managers want, as they keep changing their mind!

- What is worse is that managers always seem busy doing *something else* rather than providing feedback or expectations on your projects.They at times do not even seem to know what they are looking for in a project! It often seems to me that my manager does not care if the projects are finished on time, or finished at all for that matter! (Imagine you wrote piece of code, posted it up for review, and waited up to a month without receiving any feedback!) It even feels like these tasks were merely made up just to keep me entertained!

- Most engineering practices (which I cannot get into details without talking about the internal infrastructures, but think about automated-builds, version-control and other related areas) are poor, which really puzzled me because they had very smart people responsible for that.

Advice to Senior ManagementIf you do not have any tasks for interns, please do not give us the offers in the first place. Making up some boring tasks to keep us occupied is really really "unethical"

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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