Visionworks

  www.visionworks.com
  www.visionworks.com

Visionworks Reviews

Updated 5 November 2014
Updated 5 November 2014
103 Reviews
2.6
103 Reviews
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Review Highlights

Pros
  • The benefits are nice, a free pair of glasses with whatever you want on it every year (in 9 reviews)

  • Flexible hours, worked around school and life schedules (in 8 reviews)


Cons
  • Nothing was good enough upper management who still found some way to treat you like dirt (in 14 reviews)

  • The place where I work now EVERYBODY can bonus including part time employees (in 9 reviews)

More Highlights

24 Employee Reviews Back to all reviews

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  1.  

    Great starting point

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visionworks

    Pros

    They offer a lot of cross training and lots of books to learn if your willing to put in the time. Many stores really care about you personally and can be a great place. You can try out didn't stores if they need help and they are always running some sort of incentive prize (like whoever sells the most in their category sunglasses wins a pair) the commission is nice if you work sales (starts 1.9) and it can really add up

    Cons

    Some locations they don't bother learning and it shows, lazy employees, messy stores, and management that doesn't care. People can be cut throat about commission and run you over. And if your not making the numbers they want expect a taking too

    Advice to ManagementAdvice

    They need to promote in company a lot more, there is a joke that to get promoted you'll need to quit and go to lenscrafters first. That we just hire their leftovers for management. Everyone says it just not to your face that we know you do it.

  2. 2 people found this helpful  

    company with growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visionworks full-time (more than 5 years)

    Pros

    as the company grows - so do the opportunities. Visionworks is opening more stores each year. as with any kind of growth there are some "pains" and new discoveries. i think Visionworks is a great place to work - you just have to have a little patience while they catch up on operational technology.

    Cons

    keep focus on customers and delivering exceptional customer service. Associate need to feel that they have the ability to impact the brand and what the customers perception is. Don't focus on the numbers - just what's best for the customer.

    Advice to ManagementAdvice

    challenge your associates to think outside the box. not everything fits into the "plan". the best ideas come from those who do!

    Recommends
    Positive Outlook
  3. 3 people found this helpful  

    Store management makes all the difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Southeast Owasco, NY (US)
    Current Employee - Supervisor in Southeast Owasco, NY (US)

    I have been working at Visionworks full-time (less than an year)

    Pros

    Amazing insurance

    Customer friendly retail methods

    KPI's are mostly fair

    Cross training opportunities give more advancement potential

    Growing company

    Cons

    Must be willing to follow program for success

    Lack of clear guidelines and expectations for advancement

    Company does not define what they value

    Installed management not always representative of the values claimed by the company

    Advice to ManagementAdvice

    QICPAIL exists to create an identity for the company. These concepts need to be embraced and utilized when picking store management and the faces that represent the company. The focus on numbers is understandable; the weekly call completely focused on digital progressives is over the top and in contrast to the concepts of the SERVE process. TD's need to be sure that store management is trained to manage and lead, and are not just sales specialists. Finally, TDM's are nowhere near as available as needed because they are massively overloaded. Each territory needs a pair of TDM's to ensure proper lab care. The lab may not make money, but they guarantee that money returns in a huge way.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Easy going environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Optician in Tucson, AZ (US)
    Current Employee - Optician in Tucson, AZ (US)

    I have been working at Visionworks part-time (more than an year)

    Pros

    Decent pay, freedom to make decisions in order to make customers happy, great lab support, quality products (lenses, coatings and materials)

    Cons

    Frame selection could have been better, sometimes really pushy about goals.

    Advice to ManagementAdvice

    More training and mentoring for new people would be useful

    Recommends
    Positive Outlook
  6.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Optometric Technician in Vernon Hills, IL (US)
    Former Employee - Optometric Technician in Vernon Hills, IL (US)

    I worked at Visionworks full-time

    Pros

    Good hours, friendly boss and coworkers, fairly easy job

    Cons

    Hard to get promoted

    Advice to ManagementAdvice

    Better guidance on how to develop a career

    Recommends
    Neutral Outlook
  7.  

    I learned a lot about the optical industry as a sales associate and od tech.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate and Od Tech in Niles, IL (US)
    Current Employee - Sales Associate and Od Tech in Niles, IL (US)

    I have been working at Visionworks part-time (more than an year)

    Pros

    My manager was super helpful and the 1 week training session was great.

    Cons

    Some customers are just very difficult to deal with.

    Advice to ManagementAdvice

    Please spend more time training your employees on lenses, frames, and contact lenses.

    Recommends
    Positive Outlook
  8.  

    Great place to work. Keep current with changes in technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visionworks full-time

    Pros

    Flex hours, multiple locations. Clean and professional environment.

    Cons

    Need to promote from within more.

    Advice to ManagementAdvice

    Listen to employees more and try to hire from within as much as possible.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    This company seems to be moving in a positive direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Specialist in San Antonio, TX (US)
    Current Employee - Inventory Specialist in San Antonio, TX (US)

    I have been working at Visionworks full-time (more than 3 years)

    Pros

    The benefits are pretty good, includes free Vision and glasses for every family member on the dental or medical. This company listens, or at least really tries to, the President of the company had a sit down meeting in pretty small groups that we were familiar with and asked us what they could be doing to make it a more "employee friendly" environment,. There was not anyone director or above so we felt comfortable really discussing with the president our issues and needs. Then they actually implemented several ideas, such as, information sessions about your health insurance, and one for your 401k, etc. The company is pretty eager to engage the workforce and community. There are several give back programs, the United Way is company backed while there is a group of people who, of their own free will, donate their lunch hour every few days or so to do "Meals on Feet," the first Meals on Wheals route that is on foot due to the downtown location. So yeah, sometimes it gets all corporatey and there are some DEFINITE "Office Space" moments, but really, isn't that everywhere. The important part is that the people enjoy the in between, and I do.

    Cons

    My issues are really the same issues that you might find in any bureaucratic situation, corporate double speak, and if you aren't very good with spin you may have a few problems.

    Advice to ManagementAdvice

    Please remember that you are setting the example, your bad habits are learned by your subordinates and your achievements set the bar.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Chance To Train as Optometric Tech And Move Up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eye Specialist in Milwaukee, WI (US)
    Current Employee - Eye Specialist in Milwaukee, WI (US)

    I have been working at Visionworks full-time (more than an year)

    Pros

    They can hire persons with no optometric tech experience and train on the job! It is very hard to find a company that is willing to do that these days! Also, they can train you to sale eye wear (glasses, contact lenses); they call the sales position, an "Eye Specialist". You get commission on every pair of glasses and contacts you sell, which can actually easily add up to between about $20 - $100 +/- extra per biweekly paycheck; a nice little perk to add to your paycheck! I typically make about $50-65 extra every two weeks; sometimes more.

    Full-time employees (30 hr.s or more) get medical and dental insurance and other benefits. All employees will receive a FREE pair of glasses (any lense type and frame) after working at Visionworks for 30 days or more. This free pair benefit is repeated every anniversary. That last perk is very nice!

    Several retail store employees at Visionworks that I know have moved up fairly quickly, if you show integrity, real interest in selling eyewear and some leadership. (My opinion is from the retail store point of view; I am not an Eye Doctor nor do I work in their corporate office in Texas).

    Cons

    Initial hourly is fairly low. The retail store hours are not terrible, however, after closing the store at 7 pm, an employee may not actually leave to go home until after 7:30 or sometimes even at 8 pm or later, due to lingering customers ("patients") and/or required closing tasks which must be completed before leaving for home. Not too many employees that I know of who have been promoted, who are over forty years of age or more. Employees who are 40 or over are not always, but usually more serious about their job, have more life experiences that can make one wiser, are more grateful to have a job and consistently show up for one, and are usually more mature than their younger employee counterparts. But, there are exceptions to this generalization.

    Advice to ManagementAdvice

    Higher base hourly wage, promote older retail workers as well as mature younger employees. A forty minute lunch break would be a big improvement! It can be hard to grab a bit to eat, relax and eat it in 30 min.'s!

    Recommends
    Positive Outlook
  11. 1 person found this helpful  

    It's a good company to start out at and get experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Weatherford, TX (US)
    Former Employee - General Manager in Weatherford, TX (US)

    I worked at Visionworks full-time (more than 3 years)

    Pros

    Great benefits for full time employees. Relatively easy to move up in company. Most G.M.'s will work around a college students schedule when possible.

    Cons

    Almost everyone starts at part time. Upper management does not listen to what the G.M.'s know about what is going on in their stores concerning sales to plan. Depending on the demographics it can be very difficult to maintain your stores and individual numbers to company standards.

    Advice to ManagementAdvice

    Upper management NEEDS to listen, really listen to what their General Managers have to say. Your G.M.'s are on the front line everyday. They KNOW why sales are down, they KNOW what the customer is asking for.

    Recommends
    Negative Outlook

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