Waste Management

  www.wm.com
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Waste Management Reviews

Updated 12 August 2014
Updated 12 August 2014
431 Reviews

2.7
431 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waste Management President, CEO & Director David P. Steiner
David P. Steiner
262 Ratings

Review Highlights

Pros
  • great benefits and you can get all the hours you need allowed by dot (in 31 reviews)

  • Fellow Employees, good benefits if you can afford the with the Lay-down days (in 30 reviews)


Cons
  • The customer service supervisor sits in her office all day eating (in 16 reviews)

  • Long hours management don't care for you just be at work av (in 16 reviews)

More Highlights

101 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Started off making great money but in one year commission pay was cut twice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Lakeville, MN (US)
    Current Employee - Account Manager in Lakeville, MN (US)

    Pros

    Paid weekly, good money in general. Base plus commission. Huge company that is well known and respected. Management is fair and doesn't play favorites which is refreshing.

    Cons

    They have cut our commission pay once and then changed the terms of how we meet our goals once so now it's hard to max out on commission even though the job is the same. Also only 10 days of vacation first year.

    Advice to ManagementAdvice

    Share the wealth. This is a billion dollar company, stop taking money out of the employees pockets while the upper management gets huge bonuses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Waste Management Response

    Aug 15, 2014Talent Acquisition

    We are sorry you feel compensation and benefits are not up to your standards. Your feedback is important to us and has been shared as we strive to continue to be a best place to work.

  2.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  Atlanta, GA (US)
    Current Employee - Program Manager in Atlanta, GA (US)

    Pros

    Chance to grow within the company

    Cons

    a lot of senior people have their jobs through a deal established when WM acquired their hauling company.

    Recommends
    Positive Outlook
    Approves of CEO

    Waste Management Response

    Aug 15, 2014Talent Acquisition

    We appreciate your hard work and dedication, as well as you sharing your feedback with us.

  3. 4 people found this helpful  

    Sad day when you love your job and learn your call center is closing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Commercial Representative  in  Oak Harbor, WA (US)
    Current Employee - Inside Commercial Representative in Oak Harbor, WA (US)

    Pros

    Love the call center reps - you work hard and put up with some tough customers. Your a great team of people and it's sad to learn we will never be a team again.

    Cons

    We were told this week our call center is closing. It shocked and hurt 125 employees in a very small town. We are so busy some of us are working OT everyday, until this week when the closing was released. Now that they've routed our calls to AZ, the phones stopped ringing. If we are going to stay open for another 3 months, how are we going to do our jobs when the phones stopped ringing.

    Advice to ManagementAdvice

    You shouldn't keep hiring and training when you knew the center was going to close. This wasn't an overnight decision. There are about 30 new hires over the past 90 days who now are out of work again.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Quick paced

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Weekly pay, good health insurance, vacation and holiday pay.

    Cons

    Too many supervisors! Most of them not qualified. Too little advancement opportunities.

    Advice to ManagementAdvice

    We know you are trying to meet your numbers to look good to upper management however try to create a heroic work environment that would want us to work hard for you.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Constant change for the sake of change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Mid level managers are great, but they're passing along policies from above that are horrible. Great opportunity to advance quickly through a few positions, with a pretty hard ceiling after a few levels.

    Cons

    Near impossible attendance policy. Very little training from one position to the next.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Waste Management Response

    Jul 23, 2014Talent Acquisition

    This isn't what we like to hear and are sorry you feel this way. We're actively working to improve communication and training channels from corporate to the front line. This feedback is valuable as ... More

  7.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Charlotte, NC (US)
    Former Employee - Account Manager in Charlotte, NC (US)

    Pros

    Industry leader, good benefits, one stop shop, challenging work load. Full range of environmental services made it advantageous when prospecting & helped differentiate service offerings from competitors.

    Cons

    Long Hours & unrealistic expectations.
    Price leader - enabled competition to consistently undercut WM's pricing. Extreme micro mgmt.
    Constant power struggle between operations & sales departments. Company driven by operations minded mgmt. team w little regard for sales team. HR Dept. practically non existent @ local level.

    Advice to ManagementAdvice

    Treat all employees with respect and improve comp plans.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Not the most warm workplace environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Business Analyst I  in  Houston, TX (US)
    Former Employee - IT Business Analyst I in Houston, TX (US)

    Pros

    I was fortunate enough to have a traveling position as to allow me limited time in the office.

    Cons

    Ageism, very slow decision making processes, lots of bureaucracy, and a very conservative environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Waste Management is growing at a fast pace, but forgets to invest in their own people that are helping it grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Roll Off Dispatcher  in  Houston, TX (US)
    Current Employee - Roll Off Dispatcher in Houston, TX (US)

    Pros

    Management is helpful and will go to support your decision making as long is it makes logical sense and is in line with company goals. In operations specifically, you are the brain of the company and the everyday workload can be challenging and engaging.

    Cons

    The operations department of this company has employees that are some of the most knowledgeable within the company, but there are constant silly errors by the customer service and corporate departments that require fixing by operations or else they will adversely affect the customers and clients. Time off is not good, it requires you be employed at two years in order to receive a full two weeks off of paid vacation. Operations often works long hours and weekends.

    Advice to ManagementAdvice

    Realize that you can't hold workers accountable for errors that other departments are responsible for.

    Recommends
    Positive Outlook
    No opinion of CEO

    Waste Management Response

    Jun 23, 2014Talent Acquisition

    Thanks for sharing your thoughts! We value your dedication and appreciate your hard work.

  10. 3 people found this helpful  

    Good place to work

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Driver
    Current Employee - Driver

    Pros

    It's a good place to work has constant changes to keep up with technology n advancements in they area

    Cons

    Long hours at times do to helpers or truck break downs

    Advice to ManagementAdvice

    Get to know your drivers better there your best assets in the field to make the company grow and become better

    Approves of CEO
  11. 1 person found this helpful  

    This is your job this is what you do like it or leave it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Specialist and Scale Clerk
    Current Employee - Operations Specialist and Scale Clerk

    Pros

    Very in tune to Global / Environmental issues. Wide open marketplace for development and creativity.
    Has many options in place for growth of business and the individual built at Corporate level. Decent benefit pkg. compared to other industries.

    Cons

    Very little to no encouragement from management for the individual to pursue anything that might be offered. Not a true team environment. Too much separation of job tasks by title. Corporate level is totally out of touch with field employees and the customers. Products too high priced and customers have no easy access to service for the answers they seek. People rushed to do their expected tasks, The company is always adding tasks cutting hours but not increasing pay in balance. Also the "new dispatch system" is counter productive.

    Advice to ManagementAdvice

    Micro Managing isn't working for you. Knock it off and be more personally involved in understanding what your employees do, who they are, what their desires are and how you can help them be successful. Lead them instead of push them, encourage them to be first line customer service people. Managers don't deal with customers on a personal level like field employees do.. managers should encourage and train employees to be good at doing that.

    Recommends
    Neutral Outlook
    Approves of CEO

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