Williams-Sonoma Reviews

Updated 23 August 2014
Updated 23 August 2014
610 Reviews

2.7
610 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
252 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 82 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 50 reviews)


Cons
  • No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong (in 25 reviews)

  • The current upper management does not appear to care about the employees or their customers (in 33 reviews)

More Highlights

151 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A supportive and rewarding environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate  in  Camp Hill, PA (US)
    Former Employee - Customer Service Associate in Camp Hill, PA (US)

    I worked at Williams-Sonoma full-time for less than a year

    Pros

    The company values and professional growth are many fold. A very supportive environment and many opportunities to grow and be rewarded.

    Cons

    High stress situations at times however advice from supervisors was helpful. Having to grasp a lot of product knowledge every few weeks could be overwhelming.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Overall great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time

    Pros

    Easy going job, high-end, great clientele, friendly atmosphere

    Cons

    Not enough hours, not enough business, expensive products

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    In it for the long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Support  in  San Francisco, CA (US)
    Current Employee - Retail Support in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time for more than 10 years

    Pros

    we have a rich culture of service to our external customers and internal associates. It's possible for any associate to make a difference. Amazing products- proud to be part of the team.

    Cons

    we sometimes need to slow down and listen to associates- ask them to actively be part of the solution.

    Advice to ManagementAdvice

    Keep your vision and dream. Never forget our values-it's what has made us great.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    I feel good about what I do, and I love my co-workers, but none of us are ever going to get promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate  in  San Francisco, CA (US)
    Current Employee - Stock Associate in San Francisco, CA (US)

    I have been working at Williams-Sonoma part-time for less than a year

    Pros

    The people are great
    The management team mostly tries to make you feel good about what you do
    You're allowed to be pretty independent

    Cons

    Raises are really, really small
    Promotions basically don't happen
    Limitations on employee discount - doesn't stack with most other promotions
    Lacks a culture of cross-training, especially when you're seasonal

    Advice to ManagementAdvice

    Invest more time, money and development into your team

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great discount for a part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Pros

    Discount discount discount flexibility part-time

    Cons

    holiday hours and schedule are difficult

  7. 6 people found this helpful  

    Good place to work part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Associate
    Current Employee - Casual Associate

    I have been working at Williams-Sonoma part-time for more than 8 years

    Pros

    Flexible scheduling, although now you are required to work three days a week
    Excellent discount across all company brands
    Learn a lot about the products and cooking
    Great team at the store makes it a fun place to work

    Cons

    New leadership is changing the policies of what made this brand so great for consumers.
    Having on-call shifts every week and only being able to call one hour before shift makes it difficult to schedule other jobs.
    Long hours during holidays and little training of seasonal workers makes job difficult, as well as payroll cuts that leave you without enough people working critical days.
    Can be difficult to deal with rude customers, especially for the pay.

    Advice to ManagementAdvice

    Stop cutting the hours, especially in the stock room We have not had a full time stock person for 5+ years and it shows. We cannot unpack boxes, stock and keep the back clean without dedicated staff.
    Change the on-call policy--having to wait till one hour before shift is ridiculous and is a time waster for many of us, keeping us from other jobs.
    Create a better tool for communication with casual people, especially emailing our schedules during the holidays.
    Bring back the contests where we actually win something!
    Eroding the corporate culture from 10 years ago--where we were there for the customer--is going to lose us customers. Already they are going to Macy's, Costco and other brands rather than Williams-Sonoma, because we aren't offering to be there for them. People go to Nordstrom's and Williams-Sonoma and pay higher prices because of how we care for them.

    Recommends
  8. 1 person found this helpful  

    It Was Fun Working At The Call Center!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Furniture Specialist  in  Las Vegas, NV (US)
    Former Employee - Furniture Specialist in Las Vegas, NV (US)

    I worked at Williams-Sonoma full-time for more than a year

    Pros

    The Pros of working at Williams-Sonoma were great employees , everyone had a welcoming type of feel! The managers really try and help you succeed & there is always room from advancement! They are always giving away free things & having raffles to keep all the employee's engaged! PLUS there is ALOT of overtime available especially around the holidays & summertime!

    Cons

    The pay could be better ;

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great work life balance culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma as a contractor for more than 5 years

    Pros

    Williams-Sonoma is very understanding about their workers having family and encourages to balance those aspects. Peers and co-workers are all very supportive and take pride in the work we do which makes it a good place to work. They accommodate (do not prefer) remote working conditions which can help with the work life balance aspect of things.

    Cons

    Still very corporate which makes project completion a bit hectic at times since there are a lot of departments to go through to get consensus. Need to be able to adjust to project changing in the last minute which can make things more stressful

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Overall, a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Sydney (Australia)
    Current Employee - General Manager in Sydney (Australia)

    I have been working at Williams-Sonoma full-time for less than a year

    Pros

    Allows autonomy, financially secure, well paying

    Cons

    not as flexible and open minded as they should be

    Advice to ManagementAdvice

    open up to new ideas in new countries

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Associate  in  Bellevue, WA (US)
    Former Employee - Stock Associate in Bellevue, WA (US)

    I worked at Williams-Sonoma part-time for less than a year

    Pros

    Awesome people, good physical job (Pottery Barn stock).

    Cons

    6am truck deliveries can be hard. As stock you sometimes have to do some things you shouldn't do like move particularly heavy furniture on your own like moving a 150 lb table on to a dolly then on to a truck or lifting an awkward 75 lb coffee table box onto a 5ft shelf. Not insane, you should just have some help which isn't always available.

    Advice to ManagementAdvice

    Keep being awesome.

    Recommends
    Neutral Outlook
    No opinion of CEO

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