World Travel Holdings
3.2 of 5 62 reviews
wth.com Wilmington, MA 500 to 999 Employees

World Travel Holdings Reviews

Updated Mar 20, 2014
All Employees Current Employees Only

3.2 62 reviews

                             

70% Approve of the CEO

World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin

Brad Tolkin

(44 ratings)

55% of employees recommend this company to a friend
15 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Repetitive, Work at Home, No support

Customer Service Representative (Current Employee)
Virginia Beach, VA (US)

I have been working at World Travel Holdings full-time for less than a year

ProsWork from home saves money
Pay is decent

ConsThis seems as if it's an easy job right? Well it could be really but the standards they put on you are really unnecessary. I was hired as a Customer Service Rep, not a sales agent but what they don't tell you until you actually get into training is that your employment relies on sales instead of the service role you were hired from. I'm not a pushy person and I don't feel comfortable being overbearing. Sometimes people just really want to call and get prices. Cruises aren't cheap so yeah if I'm going to spend that much money I'm going to do my research but WTH doesn't see it that way. Plus you have to factor in travel insurance into all that, many of which don't want it as it is an extra cost that they just don't have the money for or see it as being wasteful. We're supposed to be travel experts but the training in no way left me feeling that way. Once you learn the initial booking software you are on your own.

They have a guide that you are supposed to follow for every call but honestly the customers won't let you even touch on some points. I don't blame them, when I call a place I want my problem addressed not having to sit and verify a bunch of information that in the end doesn't pertain to my initial issue.

Then there is the even more unnecessary post call survey. Most of the time I don't even mention it because nobody wants to take those. It's a one and done thing, you call in for something specific, it gets answered and you get off the phone. That's really the gist of this kinda of work.

I was off for 5 days due to sickness and come back only to get an email about my stats not being high enough for the month. I was told not to send back excuses and that I obviously wasn't including travel protection in my quotes since the percentage wasn't high. I do include it but I'm not going to tell someone you either take it or don't bother making a reservation. That's really how they think. But did the woman emailing me take into account that I missed 5 days? Nope she just sent that rude email and that was it.

The schedule is another thing. What I have works for our family but I feel so isolated being in a room behind a closed door that it's like I actually am in a separate building. If it gets busy they actually tell you not to take a break. You get a new schedule ever 12 weeks but you never get two days off in a row.

Then you have to deal with customers who go to a website and don't read the fine print on promotions only to get rude when you tell them the truth behind how those work. You can only explain things so many times before you yourself start to get frustrated. And don't get me started on foreign people who think they are entitled to the moon and stars when there is absolutely nothing you can do to help them.

Overall if I wasn't paid decently and in the process of finishing up college I wouldn't be here. I've got to the point where I cringe every single time a phone call comes in but in this job market it's hard enough to find something to keep you at home with this kind of pay. There are some calls where I know I'm being rude but there are certain people in this world you can't be nice to no matter how hard you try. I'm not one of these people that can kill them with kindness because I look at the big picture. The general population thinks that any person they call in and talk to are below them. They think they are always right and I've got news for some of these people you are so far from being right it's laughable. If you think the prices are too high, then take a land vacation. Nothing in this world is free so stop acting like it is.

Advice to Senior ManagementLook over your blessed customer connection as it's a waste of time. It's not something that magically works as all your higher management types say. Stop having team leads that are so pushy and let us do our job the way we feel comfortable. Otherwise give us a script to follow, from start to finish and tell us exactly what to say, don't suggest things just outright tell us. Let the customer call in with a question and let us fix it. Exclude all the useless things they don't want to hear about and be glad that at the end of the day you have their business. Verifying their first/last name is all you need. The post call survey needs to go because all it does it lower our stats and give you something to complaint to us about.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

employee turn out is insane

Customer Care Representative (Former Employee)
Virginia Beach, VA (US)

I worked at World Travel Holdings full-time for less than a year

Prosopportunities for advancement are promising, starting pay is great for entry level employees with no formal education, incentives are available, hires and promotes from within the company

Consthe scheduling system is really bad, management only wants a warm body answering phones and making sales, they don't care about your life outside of the office, team leads are poorly trained if at all (often times they go on power trips), if you aren't a top seller in the first 3 months team leads do whatever it takes to get you out of there

Advice to Senior Managementspend more time on training everyone, staff, and management, it will make a huge difference in long run

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

OK at best

Travel Agent (Current Employee)
Virginia Beach, VA (US)

I have been working at World Travel Holdings full-time for more than 3 years

ProsVirtual positions available, no commuting or clothing expense

ConsConstant pressure from team leads who are never available to help you. Travel pros and CS reps work very hard while the team leads find pictures and cartoons to put in emails. Ever changing goals can make you crazy especially during very busy times. Days off are scarce. They expect you to experience cruises but don't give you enough time off to go. Schedules change every 12 weeks and are assigned by performance. Family vs work balance is poor. The only thing important is company needs. Do something wrong and you become a target. Very high turnover.

Advice to Senior ManagementTake a good look at lower and mid management.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

It's an ok place to work

Customer Care Representative (Former Employee)
Virginia Beach, VA (US)

I worked at World Travel Holdings full-time for more than a year

Proswork at home. computer provided. paid training.

Consstrict guidelines. not much support from management.

Advice to Senior ManagementWTH is an ok place to work. It does offer great pay for an at-home job, though. They are very strict on their policies. You do something wrong, you're fired without much time or help to correct what you were doing wrong. Also, schedules change a regular basis and they do not care what's going on in your life. They will schedule you whenever they feel like it. They make you fill out an availability form, but they don't usually stick to that. You have a 2nd job, oh well. You're in college, oh well. It is an ok place to work at, like I said, however don't screw up because they are very unforgiving.

My advice to upper management is to be more forgiving on the first offense for something. We are human beings and sometimes life stuff happens.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Don't mess up here! Don't stay off the phone too long.

Customer Care Representative (Former Employee)
Altamonte Springs, FL (US)

I worked at World Travel Holdings

ProsGreat benefits, worked with great people. Luncheons from sales executives every month at least, Good location. Good training.

ConsCons would be the way that the managers kept track of calls coming in, in relation to the customer service versus sales. It was rare that a person wanted to add on to an already booked reservation. New inbound calls were expected to be sold on that call due to price changes. Don't take too many breaks, if you are sick try to be there anyway, while the managers understood people do get sick after a while they will start targeting anyone that would take advantage of sick time or other time off.

Advice to Senior ManagementNot every position is about sales. Customer service is very valuable as well, with that being said there was no room for improvement for sales when all the calls are for customer service.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Its not what I thought it would be, but it's a job.

Travel Pro (Current Employee)

I have been working at World Travel Holdings

ProsBest reason to work here is because you want to work from home, your an excellent salesperson and or you want discounts on cruises.

ConsIt's funny I read this site before I took this job and I thought man this job could mean some opportunity for growth, money and benefits. I've always loved travel so it seemed like a great fit. Well let me tell you there where 25+ people in my training class and now there's about 8-10 left with 6 of them telling me personally how upset they are with this job. Take this job if you are already a salesperson and your able to sell anyone on anything,, don't take this job if you think your going to be trained on how to sell. You will be very disappointed with your pay check. Here's what they don't tell you in the interview or in training....your making usually about usually 10% of 10% of the total. Sometimes that's as little as $9, many times your not making anything at all except your hourly wage, which is $8. Let's face it people now a days want to book things online, so they call to get answers to questions than leave and book it themselves. Which not only do you not make money but you don't meet your conversion percentage. Oh, I almost forgot about the forced Overtime, that's makes for very unhappy employees. It's great working from home but you can make more at burger king flipping burgers with less stress. Why am I still here? Because I like working from home :)

Advice to Senior ManagementStart telling new hires what its really like to work here! Stop sugar coding the job. Only a very small percentage of people are making the money you post in the job description. Just like only a very tiny number of rooms/sailings actually go for the prices you post online. Another crappy part of the job, explaining to people that what the see online isn't the actual cost...kinda makes it hard to sell something when people don't trust us.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Eh.

Customer Care Representative (Current Employee)
Orlando, FL (US)

I have been working at World Travel Holdings

Prosgreat fellow employee, work from home

ConsThey do not work with your schedule for any reason, not school, not another job, not family. Everything is done by what they feel they need.

Advice to Senior ManagementPay attention to your smaller employees, they make the company and will probably be your boss one day.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Great place to train and learn the cruise business.

Group Sales (Current Employee)

I have been working at World Travel Holdings

ProsWork your own hours. You can earn an unlimited income however it dies take a while to build up
your sales.

ConsThe management is ok. If you do not work you do not make any money. If you have a reservation to cancel they will take the commission out of your next pay check.

Advice to Senior ManagementBe much more helpful to people who are having a difficult time making sales rather than gushing over the people that are making sales. Everyone wants to be successful.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

They don't pay well!!, the more you know they change your banding and your pay decreases

Travel Pro (Current Employee)

I have been working at World Travel Holdings

ProsTo have a job, do a couple of ship tours, eat the food on tours.....thats the only perk you'll recieve.

ConsAlot of micro managing and ass kissing, they treat you like a race horse!!! the scheduling sucks and changes every three months.

Advice to Senior ManagementThey dont pay well, the more you know about selling cruises and learn the ships. They force you to change your banding to get more commission, this is done when its the busy periods so you can think your making more money!!!....They are nothing but Hustlers!!

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

A good company to work for but unclear of goals and current supervisors pretend to work and do nothing.

Anonymous Employee (Current Employee)

I have been working at World Travel Holdings

ProsWorld Travel Holdings offer a decent benefit package especially decent considering today's economy. The people that work for this company are like one big family and look out for each other. I do like how instead of having to pass a customer from one department to the next we can assist a customer with Sales and Service; although, specializing in service can be lost if you are too busy trying to sell.

ConsSenior management and supervisors (not all) but quite a few should be become actors and actresses. Maybe if they actually worked and supported their teams with feedback good or bad it would help to develop skills and motivate their employees. Also, senior members ask for feedback regarding systems and ways the company may improve the overall customer experience, it goes in one ear and out the other. Why waste employee’s time asking for their feedback if they are not going to use it or at least give updates on what we've requested? There are too many members of management not working and getting paid for it.

Advice to Senior ManagementStop allowing some employees to get away with calling out all the time or coming in late all the time. It is completely and utterly shocking how someone that can never show up on time and always calls out for any excuse major or minor can be considered top three ranking on a team. Something is not right with that picture. The quality of some employees work is being overlooked because members of management are too busy showboating and pretending to work. Management, please pay better attention to your team members by reviewing their work and providing feedback. Also, tighten the reins when it comes to consistently being tardy and calling out. These actions take a toll on the rest of the team. Try actually listening to the feedback we give about the current systems and how they might be improved and please do not lose focus on specializing in quality service to our customers.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for World Travel Holdings? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at World Travel Holdings reviews and ratings - including employee satisfaction and approval ratings for World Travel Holdings CEO Brad Tolkin. All 15 reviews are posted anonymously by World Travel Holdings employees.