World Travel Holdings

www.wth.com
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World Travel Holdings Reviews

Updated 28 February 2015
Updated 28 February 2015
23 Reviews
3.0
23 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
23 Ratings

Review Highlights

Pros
  • Great for people who want to work from home and don't need daily contact (in 27 reviews)

  • But seriously, the best reason to work here is perhaps the people (in 3 reviews)


Cons
  • Even if you've never done a work-from-home job before (in 4 reviews)

  • If you have worked in a call center then you know how bad those places really are (in 6 reviews)

More Highlights

23 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Travel Pro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Pro in Tampa, FL (US)
    Current Employee - Travel Pro in Tampa, FL (US)

    I have been working at World Travel Holdings full-time (more than 3 years)

    Pros

    Potential to make good money. Freedom to work from home. Travel discounts. Great co-workers.

    Cons

    Long hours during busy season, January through April. It can be difficult to make a good paycheck during the slow season, September through December.

    Advice to ManagementAdvice

    Work-life balance is a big problem for those of us with a family. The bottom line is what counts, I get it, so I don't see this changing anytime soon.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It is all about Money, not the customer, not the employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Consultant in Miami, FL (US)
    Former Employee - Vacation Consultant in Miami, FL (US)

    I worked at World Travel Holdings full-time (more than 8 years)

    Pros

    Cutting edge in training and hiring

    Cons

    Management team is a mess. Young team with little to no experience.

    Advice to ManagementAdvice

    Hire and pay a team with experience

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    I loved it until reality kicked in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Pro
    Former Employee - Travel Pro

    I worked at World Travel Holdings

    Pros

    When I first started working at WTH I was absolutely fascinated, enthralled, and grateful for being part of such a great company. I felt like it was a positive working environment full of amazing leaders who were going to help me reach my full sales potential. I came to work everyday happy, willing to work my butt off and go after every sales opportunity.
    Then reality kicked in.
    After 2 years, I had become worn out, beat up, and in a total burn out. As the shiny veneer started to peal off of WTH's positivity stance, the truth came out. No one at this company really knows what they are doing, and about travel in general.
     Management was constantly changing, and every team lead gave me the same canned advice in terms of sales. I was reaching out to them because my numbers were good, but I wanted to be better and excel as much as I could. The only advice I got was , " Love your job", " Follow up, follow up, follow up." and nothing that I couldn't figure out myself.
      Then when it gets rough and you have a livid customer of the phone, a cruise line who didn't give a customer what they were promised, or a magical price increase on your booking that you didn't even do, they seem to somehow disappear.

    Don't get me wrong, as a starting travel agent job this place is fantastic. However, after you realize there are more opportunities out there that won't cause you having shingles and staying awake at night wondering if you're going to get fired over having an Agent
    Error, good luck finding another travel agent job again unless you make yourself learn SABRE, actually learn how to do land bookings, and learn what a real FIT rez is... because no one will hire you. WTH's claim to the ' best trained travel professionals' is a total joke.

    WTH needs to work on maintaining employes, vrs the revolving door of new people coming in and people always leaving. It'd be better for customers. It'd be better for the company. Yeah, I worked my butt of while I was there and loved it at first, but once I realized that no one knew what the hell they were doing and the bi polarness of being 'the favorite agent' one week to worried about losing your job the next gets extremely old.

    Cons

    -Terrible management
    -No clear standing on if your job is in jeopardy or not
    -No help with learning how to be better as a sales person
    -False positivity
    -HIGH turn over
    - A job, not a career, as much as you will try your hardest to make it your career and passion

    Advice to ManagementAdvice

    Work on keeping your people

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Not loyal to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wilmington, MA (US)
    Current Employee - Anonymous Employee in Wilmington, MA (US)

    I have been working at World Travel Holdings full-time (more than 8 years)

    Pros

    Ability to work from home, flexible scheduling for non-agents, fun and friendly co-workers, plenty of training available, great product offerings, travel discounts

    Cons

    The company loves to talk about creating loyalty. Unfortunately, they are not loyal to their employees. The pay scale is WAY below average and almost insulting for the combination of experience and education they request, along with their drawn out hiring process.

    Advice to ManagementAdvice

    I truly believe the owners/CEOs are good people, with good hearts and good intentions. I would urge them to consider rewarding long-term and top performing employees. I don't mind a heavy workload if I'm being paid fairly but please don't take advantage. Also, please provide a clear career path. No one knows what is a promotion, what is lateral, etc. We want to work hard for you, as we love the company too -help us!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Solid company with in highly competitive thin-margin industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at World Travel Holdings

    Pros

    Various divisions in several different sectors of travel. If you perform well and manage relationships well, you have options. Well intentioned, good -hearted owners.

    Cons

    Thin margin business ultimately selling other people's products. Which means will rely heavily on service and sales force. May not invest as much in taking strategic risks, long term investment.

    Advice to ManagementAdvice

    Widen their circle of influence beyond core executive team.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Just Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Altamonte Springs, FL (US)
    Current Employee - Customer Care Representative in Altamonte Springs, FL (US)

    I have been working at World Travel Holdings full-time (more than a year)

    Pros

    Perks. Discounts on vacation trips, contests and giveaways

    Cons

    Not getting enough sales on the week will get all eyes on you

    Approves of CEO
  8. 5 people found this helpful  

    Should be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings full-time

    Pros

    work from home, pay is over $10 per hour, benefits, full time work

    Cons

    The attendance policy is horrendous. You are on a points system so when you drop below a certain number you get wrote up. They take into account that people get sick but even if you do provide a doctor's statement you still get points deducted. That's the point in providing a doctor's statement if you still get points deducted?

    Upper management is completely dislocated from reality making me wonder if they ever did call work at all.

    If your stats aren't what they consider great you'll get written up or an email sent to you stating all the things you aren't doing even though you technically are. Power hungry supervisors, team leads and upper management. Only thinking about themselves instead of the well being of their employees that keep them in business.

    Advice to ManagementAdvice

    Start from the top and weed out the problems first before taking it out on your call agents.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Good Benefits for WTH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings

    Pros

    Travel Benefits, Insurance, 401K, Bonuses avail etc

    Cons

    schedules change very fast, strict metric requirements

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Orlando, FL (US)
    Current Employee - Customer Care Representative in Orlando, FL (US)

    I have been working at World Travel Holdings full-time (less than a year)

    Pros

    Working from home is nice, there is a good support structure even though you work from home.

    Cons

    Don't even think about vacationing during "wave season". Was told upon hire could have off for family wedding at end of March and was told after working for them I wouldn't have that time approved due to busy season.

    Advice to ManagementAdvice

    Be honest about PTO and requests from the beginning.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    employee turn out is insane

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Virginia Beach, VA (US)
    Former Employee - Customer Care Representative in Virginia Beach, VA (US)

    I worked at World Travel Holdings full-time (less than a year)

    Pros

    opportunities for advancement are promising, starting pay is great for entry level employees with no formal education, incentives are available, hires and promotes from within the company

    Cons

    the scheduling system is really bad, management only wants a warm body answering phones and making sales, they don't care about your life outside of the office, team leads are poorly trained if at all (often times they go on power trips), if you aren't a top seller in the first 3 months team leads do whatever it takes to get you out of there

    Advice to ManagementAdvice

    spend more time on training everyone, staff, and management, it will make a huge difference in long run

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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