Xanterra

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Xanterra Reviews

Updated Jun 19, 2014
Xanterra – Yellowstone National Park – “Yellowstone busses in the snow”

All Employees Current Employees Only

2.6 74 reviews

30% Approve of the CEO

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Andrew N Todd

(27 ratings)

45% of employees recommend this company to a friend

Review Highlights

Pros
  • You get to live in a national park, that's about it(in 15 reviews)

  • We meet people from all over the world and often get to interact with them(in 8 reviews)


Cons
  • If you work as a cafeteria worker or similar low pay grade positions, the winter will suck(in 7 reviews)

  • You will work LONG hours, especially at the end of the season(in 4 reviews)

14 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    Got to be something better....

    Anonymous Employee (Current Employee)

    ProsIt's a relatively easy paycheck

    ConsMgt doesn't care about anything....it's all lip service. they think good people will stay forever and not be motivated enough to go look elsewhere. One of these days there will be a huge exodus and then it will be fascinating.

    Advice to Senior ManagementCompany values are a joke.

    No, I would not recommend this company to a friend

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    If you want to return to a college dorm, then "yes", go live there..

    IT Technician (Current Employee) Mammoth Hot Springs, WY (US)

    ProsIt's the most beautiful place probably on earth. There are bison, elk, bears, wolves, foxes, coyotes, beaver, otter, moose, marmots and a million places to hike throughout the Park. There are also more geothermals than anywhere on earth including incredible geysers, hot pools, mountains, canyons and waterfalls everywhere.

    ConsYou will either be a seasonal, seasonal core (40 weeks a year) or full time employee and if you have had a real career elsewhere, you will likely make far less than ever before. However, your expenses will be minimal while living in the park. Once you get promoted though to full time you will more than likely be required to live outside the park. The only nearby town at the northeast entrance is called Gardiner, MT. In the summer, rental prices are extremely expensive there (unless you want to live in a trailer..). One option is to move to Emmigrant or Livingston, MT., but those two towns are at least a half hour to an hour away. The irony is there are few accommodations for those who become full time and your expenses will go through the roof as you are required to leave. However, if you remain Seasonal Core and stay in a dorm room, then you will have to deal with suite mates that are either slobs or drunks and do things like wizz on the bathroom floor, shave all over the mirror and counter, can't change out toilet rolls, never clean the floor or leave it wet, etc. In addition, the bathroom fans in adjacent rooms sound like a plane taking off and many curtains have been replaced with blinds that don't even block out the light well and make it difficult to use a fan in the summer. If you get stuck with a snoring roommate, you can try a fan and earplugs, but if that doesn't work don't expect HR to remedy the situation. Above all, if you are there during the winter months be sure to watch out for ice! For example in the last five years in one small department with only 9 members the following injuries have occurred: a herniated disk, two torn meniscus, a collapsed lung and a severely shattered leg.

    Advice to Senior ManagementI've made recommendations to management repeatedly, especially in regards to safety issues and all it has done is gotten me into trouble, my advice dismissed and even ridiculed.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Needs a drastic overhaul

    Anonymous Employee (Current Employee) Grand Canyon, AZ (US)

    ProsClean air, amazing scenery, meeting people from all over the world, and a close knit community that really does come together in times of crisis.

    ConsXanterra refuses to invest in adequate equipment to get the job done. Computers are old and slow- I Understand they buy nothing but rebuilds, and this causes difficulty in providing excellent guest service. All food is processed GMO Sysco material - psuedo food bad for both the guest and the employee. Internet access is poor, leading to customer complaints and employees often not being able to access it at all. Employee opinions are discouraged with regard to customer service and how to improve the overall work environment. Housing is overcrowded and moldy. Bedbugs are common problem which are not treated by the housing department properly. Housing changes policies -often to the detriment of long term employees- without anyone being notified. International students are grossly taken advantage of by being crammed into housing not designed for more than one or two people. and being placed into positions that their lack of English proficiency does not adequately equip them for. Nepotism and politics are all too common place.

    Advice to Senior ManagementOwnership needs to focus on making extraordinarily drastic improvements to the properties already owned- updating the equipment, working with park service to bring in an internet provider that services the needs of employees and guests, instead of dismissing those needs entirely. Healthy food options need to be made available. Mold, bedbugs, and overcrowding need to be done away with. Housing policies need to be reviewed and long term or status employees need to not be punished because of lack of housing. Housing policies need to be made clear and not changed without notifying the employees - a published housing manual would be useful. Appliances in a state of disrepair need to be replaced. Employee opinions should be valued - often the front of the house employee sees and hears more about guest concerns than management ever will.
    Spend the money being spent acquiring more property to provide pay raises for employees you wish to retain and to update equipment.

    No, I would not recommend this company to a friend

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    Assistant Dining Room Manager

    Anonymous Employee (Former Employee)

    ProsOppotunity to advance very quick in the companay

    ConsLong hours result in making less money than those you manage

    • Culture & Values
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    • Disapproves of CEO

    2 people found this helpful  

    Awful.

    Cocktail Server (Current Employee) Yellowstone National Park, WY (US)

    ProsI met the best people in the world.

    ConsXanterra didn't care about its employees, fed us terrible food, and were too strict.

    No, I would not recommend this company to a friend

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    was good and not the best.

    Kitchen Crew (Former Employee) Yellowstone National Park, WY (US)

    Prosdoing a good job and meeting new people.

    Consnot enough hours when needing them.

    Advice to Senior Managementthey don't understand what you do for them but they complains a lot.

    Yes, I would recommend this company to a friend

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    • Comp & Benefits
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    3 people found this helpful  

    Know what you are getting yourself into.

    Anonymous Employee (Current Employee) Yellowstone National Park, WY (US)

    ProsMeeting many other people from different backgrounds/cultures... But.. how is that different from college?

    ConsLiving in a national park is supposed to supplement ridiculously low wages. What's the point you're working ALL the time.

    Advice to Senior ManagementStop treating your employees like slaves and staffing levels would be above 25% by the end of the season.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Xanterra, the place where high schoolers go to avoid college.

    Anonymous Employee (Current Employee)

    ProsLearning about other cultures and meeting people from all over the world.
    Living in the national parks.
    Opportunity to volunteer with park rangers.
    Opportunity for entry-level management.
    Free housing and low cost food plan for managers.

    ConsBare bones living quarters for new hires.
    Usually overstaffed.
    Underpaid employees, expect a 200-400 biweekly paycheck.
    Servers make the most money out of everyone.
    Server assistants are treated like absolute trash (Your pay is up to the server you happen to work with that night) in other words you will work with your enemy and make 7.25 to do all the hard labor while the servers watch you clean everything and while they talk to the guests.

    Advice to Senior ManagementPromote hard workers fast.
    Don't keep someone in the dish room because they are a really hard worker, people deserve better.
    Don't be so anal about napkin placement and dress code.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Exhausting but fun

    Server (Former Employee) Yellowstone National Park, WY (US)

    ProsGood money (tipped positions only). Getting to live in Yellowstone and meet awesome people makes all the cons worth it.

    ConsTerrible company. Terrible wages for non-tipped employees. The food sucks and have to pay for three meals a day even if you don't eat them. Almost everyone is inexperienced and pretty bad their jobs (cooks, servers, management). You will work LONG hours, especially at the end of the season. But as soon as it's over you'll starting missing the park and missing your friends want to go back next summer.

    Advice to Senior ManagementCare about the people that work for you at least a little bit. Get better food.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    I worked for Xanterra not for the job, but for the opportunity to live and explore Yellowstone National Park.

    Bartender (Former Employee) Yellowstone National Park, WY (US)

    ProsLocation location location. Xanterra is a parks concessionaire, providing opportunities to live in fabulous places.

    ConsThe company has a severe disconnect with its hourly employees and is consistently understaffed.

    Advice to Senior ManagementRemember the bottom line is important, but not at the expense of your employees well being.

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