ADT Security Services Interview Questions

Updated 5 Apr 2015
Updated 5 Apr 2015
196 Interview Reviews

Interview Experience

Interview Experience

50%
22%
27%

Getting an Interview

Getting an Interview

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20%
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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Small Business Sales Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 5 daysinterviewed at ADT Security Services (Springfield, VA (US)) in April 2015.

    Interview

    Went very smoothly and professionally. Was first screened online by the recruiter before going for the one on one interview with the regional sales manager. Was very engaging and received a lot of insight into what the job was going to be all about. It was also very candid and relaxed.

    Interview Questions

    • Was asked what I would bring to the table and prior experience relevant to the job   Answer Question
  2.  

    Small Business Sales Representative Interview

    No Offer
    Negative Experience
    Easy Interview
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at ADT Security Services.

    Interview

    I was contacted online via email to schedule a Phone Interview. The recruiter sounded like she was under the influence and blurted out sentences rather quickly and was hard to understand because she had SO much energy in her voice. I gave my canned responses to things like "What do you like about sales?" "Tell me about your best sale recently" "What is your biggest weakness". She said she would forward me to the hiring manager and then send an email to confirm. I received the email with the information.

    The interview was on a Friday with a sales manager and the guy did not even ask me any questions on the interview guide. It was a conversation with a lot of small talk and jokes about his past and currently issues with his company. He went as far to mention a competitor to work for! It was like he was trying to sell me out of taking the job..

    Waste of time I got a call the next week saying the manager was moving forward with other candidates for a job that pays NO salary and offers minimal training wage.

    Interview Questions

  3.  

    Software Engineer () Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took a dayinterviewed at ADT Security Services (Sunbury, England (UK)) in March 2015.

    Interview

    Got there in the morning at 9am.
    Had a tour of the offices in Sunbury-on-Thames.
    Was then given a written test with 3 questions to answer.
    The questions were fairly challenging.
    The staff was really friendly and showed passion in what they were doing.

    Interview Questions

    • Advantages and Disadvantages of Agile Development   Answer Question
    • Write a method that takes in an array and finds out if the array contains consecutive numbers or not   Answer Question
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  5.  

    Residential Sales Representative Interview

    Accepted Offer
    Negative Experience
    Easy Interview
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through other source – interviewed at ADT Security Services.

    Interview

    Seemed okay until hired and promises, like auto reimbursements not kept. You will be asked about your previous skills and sales, however people hired many times have no sales experience.

    Interview Questions

    • Basic, keep in mind, if you show up you will be hired. They will hire anybody it seems.   Answer Question
  6.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at ADT Security Services (Jacksonville, FL (US)) in February 2015.

    Interview

    filled out the app, then I waited 5 business days and I noticed that I had a next step questionnaire to take in my email. Then about 24 hours later I got a phone call to come in and do an 1 on 1 interview and then that next Monday they offered me the job

    Interview Questions

    • What do you do to go above and beyond for a customer? How good are you at solving problems?   1 Answer

    Negotiation

    I didn't really negotiate anything, I just told them that I had some upcoming events that I had already paid for, but that was it.

  7.  

    Sales Interview

    Declined Offer
    Neutral Experience
    Average Interview
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 6+ weeksinterviewed at ADT Security Services (Langhorne, PA (US)) in February 2015.

    Interview

    The interview was great but they are not paying you a salery to compete against comcast home security system which only charges like a dollar a month in which adt starts at 50 dollars a month for the same

    Interview Questions

  8.  

    Customer Service Representative Interview

    No Offer
    Negative Experience
    Easy Interview
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a weekinterviewed at ADT Security Services (Jacksonville, FL (US)) in February 2015.

    Interview

    They called within a few hours of my application submission, interview scheduled for the next day... Brisk... Sit and wait... Build a tower out of foam plate, cup, straw, tape, etc. Watch a movie that would not play properly... When I attempted to ask my questions I was told they did not have time to answer them... Other people showed up for the interview wearing slippers and pull over shirts.. very unprofessional in most ways... When I reached out to them as I was having a challenge doing their personality assessment they failed to respond at all...

    Interview Questions

    • What was the one incident in your career where you had to show the greatest empathy to the client..   1 Answer
  9.  

    Emergency Dispatch Operator Interview

    Accepted Offer
    Average Interview
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at ADT Security Services (Knoxville, TN (US)) in February 2015.

    Interview

    Applied online and was called a few days later by recruiter for phone interview. Next day was contacted by local recruiter and sent a typing assessment. Scheduled interview 3 days later after completing the assessment. Had initial interview with recruiter then interviewed with team manager. Pretty laid back interview. Both recruiter and team manager seem like great people

    Interview Questions

    • Name a time when there was an emergency. How did you react?   Answer Question

    Negotiation

    No negotiations

  10. Helpful (1)  

    Account Services Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 6 daysinterviewed at ADT Security Services in January 2015.

    Interview

    First I originally applied for collection when the recruiter called me the nest day being that I didn't have collections experience he did a phone interview for me for account services (billing). The phone interview was on Jan 22,15. I also had to take a typing test before my phone interview. Then I had a interview on Jan 27th face to face interview. I was asked 10 questions what do I know about the job? What experience did I have personally with customer service I was not pleased with and general questions like what did i do at my last job and what did I like most and liked least about my previous job and why was I looking for a job? On Jan 28th I was offered the job

    Interview Questions

    • No question was difficult for me but I didn't think I was going to ask personally when have I experienced bad customer service?   Answer Question

    Negotiation

    There was no negotiation the pay is based on your experience.

  11.  

    Emergency Dispatch Operator Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at ADT Security Services (Knoxville, TN (US)) in January 2015.

    Interview

    The hiring and interview process that I went through was simple for me. I received an email about a week after I put my application in telling me about the company and their benefits. I then received a phone call from the Lead Recruiter who asked me a few questions on the phone and told me a few things about the position I applied for, etc. She then told me that she was going to send me a typing assessment through my email and that once I received it, I was to take it as soon as I could. I proceeded to do so, and then I emailed her telling her thank you and that I completed the typing assessment. Minutes later I received an email back from her telling me that I did great on the assessment and asked if I was available to interview the next day. I went on to interview the next day, I thought it was just going to be with her and then leave and have another interview later on, but I ended up interviewing with the Lead Recruiter and then a Team Manager, and afterwards, the job offer was extended to me, I accepted the offer, and then started my paperwork for my background check, drug test, consent forms, etc.

    Interview Questions

    • The most difficult question I had to answer was, "What three qualities would you say make the best customer service representative?"   1 Answer

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