Affiliated Computer Services Customer Care Representative Interview Questions

Updated Aug 27, 2014
Updated Aug 27, 2014
12 Interview Reviews

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Interview Experience

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Customer Care Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person. The process took a day - interviewed at Affiliated Computer Services in August 2014.

Interview Details

I brought in hard copy of resume to Xerox. Took the tests (which were online) and passed them. Went the same day to take the urine test. Got the job. Very easy process. I started training the following Monday. Training is 5-7 weeks. 5 weeks of learning the system and everything you need to know. 2 weeks of "nesting", getting on the phones. If you do well, you go to the floor.

No Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Affiliated Computer Services

  1.  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Lexington-Fayette, KY (US)
    Anonymous Interview Candidate in Lexington-Fayette, KY (US)
    Application Details

    I applied in-person. The process took a day - interviewed at Affiliated Computer Services in October 2011.

    Interview Details

    filled out an application, took a typing test, sat down with a supervisor and was told what the job was, there were no questions and the questions I typically ask in an interview were met with blank stares.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Cary, NC (US)
    Anonymous Interview Candidate in Cary, NC (US)
    Application Details

    I applied online. The process took a day - interviewed at Affiliated Computer Services in September 2013.

    Interview Details

    Originally I applied for the benefit service rep position but Tyler C never got back to me after calling me and leaving no vm. I guess thats how their HR works. I saw an ad on careerbuilder so I decided to apply. Recieve an email from HR going back over the job description and to contact Jessyca. I called her up she schedule an interview that day. Went out to the job fair after waiting for 2 hours they make you take a 20 mins test. The assessment is basically you listening to 8 calls and typing what the caller is saying. Then 3 mins of the test is pretty much testing your typing skills.

    Interview Questions
    • There was no difficult questions. The interviewer just ask if I had a car, if I can work the flexible hours, any problems with overtime or not taking a lunch during their busy peak. How do you deal with an angry customer? They let you know when the next training class start and you will be given you schedule after training. I start on Monday.   View Answer
    Negotiation Details
    There is no negotiation it is pretty much $9.50 during training then they claim it goes to $12.50 after training. I think the $12.50 is only if you meet your metics then your pay will be that including any incentives and bonsues.
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at Affiliated Computer Services.

    Interview Details

    Come in fill out application, pass a test and BAM your hired. Your asked if taking phone calls would be hard for you, if you say No than your hired. The test was to see if you could listen to customers with accents and check the box with the right information.

    Interview Questions
    • Have you ever worked before? Can you talk on the phone and take notes on a computer at the same time?   Answer Question
    Negotiation Details
    No negotiation phase. They said it pays $ --- , you you want it. If yes you start Monday
    Accepted Offer
    Negative Experience
    Easy Interview
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  5.  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Affiliated Computer Services in October 2009.

    Interview Details

    Conducted 2 phone interviews; 1 with HR and 1 with Department; Offered job "on the spot" of second interview. Very straight forward nothing unusual. After starting I realized there really was no hiring standard as long as you were not a convicted felon and were sober

    Negotiation Details
    none
    Accepted Offer
    Easy Interview
  6.  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Affiliated Computer Services.

    Interview Details

    When you apply for a position, you are sent a questionnaire to answer questions that really have no bearing on the job for which you are applying. You are also asked to complete a skills test via computer. Once those are done, you are called to a face to face interview and then you have to take a drug test. Then an offer letter is sent. From there you are given your start day.

    Interview Questions
    • Please advise a time when you had to deliver less than pleasing news.   Answer Question
    Accepted Offer
    Negative Experience
    Average Interview
  7.  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Federal Way, WA (US)
    Anonymous Interview Candidate in Federal Way, WA (US)
    Application Details

    I applied online. The process took 2 weeks - interviewed at Affiliated Computer Services in October 2011.

    Interview Details

    I had 1 interview with a gentlemen in slacks and a wrinkled collared shirt. I had to take a simple test which involved locating information on a website and taking a typing test.

    Interview Questions
    Negotiation Details
    There was no negotiation. I was informed pay rate was "Achievement Based Income" and I would 'control' my rate of pay.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Pikeville, KY (US)
    Anonymous Interview Candidate in Pikeville, KY (US)
    Application Details

    I applied in-person. The process took a day - interviewed at Affiliated Computer Services in December 2010.

    Interview Details

    I don't know why they even have an interview process. They were so desperate for workers 365 days a year (despite the constant firing) that in my interview I was literally told, it doesn't matter what I say, I will be hired. I was consequently asked about my hobbies and what type of video games I like to play and nothing about the job. I was told if I failed the drug test, no worries, just come back in a few weeks and we will just throw this one in the trash, which was insulting because I do not and have never done illegal drugs.

    Interview Questions
    Negotiation Details
    No negotiating, take it or leave it.
    Accepted Offer
    Negative Experience
    Easy Interview
  9.  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Anderson, IN (US)
    Anonymous Interview Candidate in Anderson, IN (US)
    Application Details

    I applied through an employee referral. The process took 3 days - interviewed at Affiliated Computer Services in December 2010.

    Interview Details

    Interviewer was very polite and all for helping me get the position. She even gave me advice on how to speak with the hiring manager.

    Interview Questions
    Negotiation Details
    Negotiations were not part of process
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Care Representative Interview

    Anonymous Interview Candidate  in  Cherry Hill, NJ (US)
    Anonymous Interview Candidate in Cherry Hill, NJ (US)
    Application Details

    The process took a day - interviewed at Affiliated Computer Services in October 2011.

    Interview Details

    Applied through a temp agency (99%) come through one agency or another.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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