American Airlines

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American Airlines Interview Questions

Updated 27 Feb 2015
Updated 27 Feb 2015
465 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1. 6 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at American Airlines.

    Interview Details

    A month after I applied I got email to schedule a one on one. Everyone was friendly and laid back. The next day I received an offer letter.

    Interview Questions
    • How would you handle a customer that was late missed his/her flight and now he/she is blaming you for this?   Answer Question
    Negotiation Details
    No negotiation, set hourly pay. Very low pay, 4-5hr shifts if no delays, travel benefits
    Accepted Offer
    Easy Interview
  2. 3 people found this helpful  

    Administrator Assistant Interview

    Anonymous Employee in Tampa, FL (US)
    Anonymous Employee in Tampa, FL (US)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at American Airlines in February 2015.

    Interview Details

    Applied January 10, 2015. Received a phone call 30 days later for an interview with the hiring manager and the assistant manager. Airline arranged for my transportation to and from the airport. The interview was conducted at the airport operation office In the conference room.

    Interview Questions
    • Why would you like to work for American Airlines?   Answer Question
    • Explain a situation in which you were unable to finish a task and how did you learn from your mistake?   Answer Question
    • What is the least thing that you liked about your current or last job?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Crew Scheduler Interview

    Anonymous Interview Candidate in Fort Worth, TX (US)
    Anonymous Interview Candidate in Fort Worth, TX (US)
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Airlines in February 2015.

    Interview Details

    Group interview consisted of five or six groups of five candidates and two recruiters each. Held at American Airlines Conference Center.
    One hour-long interview [I am still in the process, no offer, no decline letter, still waiting].
    The recruiters were great and made an effort to put the candidates at ease. I noticed the recruiters watched how the candidates interacted after the interview in the hallway.

    Interview Questions
    • Five people answered five questions in random order.   Answer Question
    • Tell us why you would be the best candidate.   View Answer
    • Tell us what intrigued you about working at American Airlines and what made you apply   View Answer
    • Tell us about a time when you dealt with someone who was angry or upset and what you did to overcome it.   View Answer
    • Tell us about a time when changes were out of your control and what you did to overcome it.   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Fleet Service Clerk Interview

    Anonymous Interview Candidate in Chicago, IL (US)
    Anonymous Interview Candidate in Chicago, IL (US)
    Application Details

    I applied online. The process took 5 daysinterviewed at American Airlines in February 2015.

    Interview Details

    I received an email requesting an in person group interview two days after I applied. Each person in my group was interviewed one-on-one with a hiring manager.

    The interview itself was very easy (only about 10-15 mins). The manager asked me a few questions about my background and my interest in the company. I then had an opportunity to ask questions of my own. After that, I was hired on the spot and proceeded to do fingerprints and drug test.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Fleet Service Clerk Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at American Airlines.

    Interview Details

    The interview was a group interview style. There were 11 other people interviewing. We went around the room in ordering answering 6 different questions. Be yourself and be honest. 3 elements that are super important are Customer Service, Safety, and Dependability so keep that in mind. Overall good experience.

    Interview Questions
    • Why do you want to work for American Airlines?   Answer Question
    • What is your current job and what do you like and dislike about it?   Answer Question
    • Are you available to work extended hours/nights/weekends?   Answer Question
    • Are you able to perform the functions necessary of the fleet service clerk?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    P/T Customer Reservation Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 6 daysinterviewed at American Airlines.

    Interview Details

    Interesting way to be interviewed with 3 other candidates. Waited in the ticket counter area for 40 minutes due to the interviewer running late, then taken in a office area with 3 other candidates to be interviewed at the same time. Three managers took turns asking questions and we all took turns answering the questions. Easy and friendly environment. I enjoyed the whole process. No negatives that I can think of during the whole process.

    Interview Questions
    • Your basic why and your experience from previous jobs.   View Answer
    No Offer
    Positive Experience
    Easy Interview
  8. 6 people found this helpful  

    Flight Attendant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at American Airlines.

    Interview Details

    I will have a face to face interview tomorrow on Jan.7.2015 so prepare for the question first. Looking for the adventure! It is a long process, I applied online on Oct.3.2014 and scheduled the face to face interview after 2 months. Just wait patiently!

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  9.  

    Advantage Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Airlines.

    Interview Details

    Interviewed on Jan. 20, 2015 it was a panel interview. The questions were pretty average as group interviews go, there was also a short computer assessment. The group consisted of about 10 candidates, a tour of the call center took place. The interviewers stated that we would hear back from them soon. American Airlines seems to be a great company to work for, the benefits and salary seem about average for an entry level position.

    Interview Questions
    No Offer
    Average Interview
  10. 6 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at American Airlines in January 2015.

    Interview Details

    I applied online in late December of 2014 and received an invitation to complete a video interview about a week later. I completed the video interview right after New Years.

    I was contacted on the 9th of January for a F2F interview in Dallas.

    I had interviewed at another airline (and was not selected), so I think I was a little less nervous now that I was a little more familiar with the interviewing process.

    The interview process:
    -Arrived at the training center and was told to sit at a table of about 4 others. Then, I was instructed to fill out some type of exercise and take that, my 5-year employment history, and my passport to check-in.
    -We had a group interview where we played a "get to know each other" game
    -Moved onto the smaller group interview sessions (groups of 6) where we were asked general questions
    -Went back to main room where we watched a video and did Q&A
    -People were picked to "update application"...some of them were walked out and given their flight info and a handful were taken to be fingerprinted/fill out background check information/reach test/etc. I was one of those people.

    My advice is to just be yourself, smile, and relax. There were a few candidates who talked too much and tried too hard to be the center of attention and they were not selected.

    Accepted Offer
    Positive Experience
    Easy Interview
  11. 2 people found this helpful  

    Financial Analyst Interview

    Anonymous Interview Candidate in Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I applied online – interviewed at American Airlines.

    Interview Details

    Intial telephone interview and and in person interview with 4 managers. The interview question varied from basics like credit debit to personal questions. Pretty great mangers did not pressure during interview.

    Interview Questions
    • Differentiate following in to credit and debits. Expenses, income liability etc.   Answer Question
    Negotiation Details
    Did not negotiate.
    Accepted Offer
    Negative Experience
    Average Interview

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