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      American Express

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      Customer Care - Fraud/Risk Interview

      22 Nov 2012
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at American Express (Phoenix, AZ) in Nov 2012

      Interview

      I applied online, scheduled and passed a phone interview, and then set up a face-to-face interview. The phone interview and the face-to-face were both about 5-7 behavioral questions. Both interviews lasted about 30 minutes. The questions asked during the face-to-face were very similar to the phone interview, just asked in a slightly different way. The recruiter will then send you an email letting you know if you are receiving a job offer or not.

      Interview questions [1]

      Question 1

      Nothing particularly difficult was asked. *Why should AmEx hire you for this position? *Why do you want this position with AmEx? *How have you dealt with an upset customer/resolved a situation with an upset customer? *How have you shown an ability to progress as an employee? *Describe a time when you displayed creativity in solving a problem or improving a process.
      Answer question
      1