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Amerigroup Customer Service Representative I Interview Questions & Reviews
Getting the Interview 1 Interview
Interview Experience 1 Rating
Customer Service Representative I at Amerigroup
Accepted Offer – Interviewed on Nashville, TN (US) Sep 2010 – Reviewed Feb 19, 2013
Interview Details Lots of communication via phone, fax, and email with HR in Virginia Beach. Was on time to interview. Manager was punctual. Great interview questions. Interview lasted about 30 minutes. I was taken on a tour of the call center floor. Noticed that the employees weren't interactive with each other.
Interview Question – There weren't any difficult or unexpected questions. The questions asked were in the STAR format. The questions centered around call center activity, handling disgruntled callers and how to efficiently service the call. Answer Question
Negotiation Details – There wasn't a negotiation phase. The job offer was as-is.
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