CarMax Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Sales Consultant (65)
- Sales Associate (47)
- Strategy Analyst (35)
- Business Office Associate (31)
- Buyer In Training (28)
- Buyer Assistant (10)
- Sales Manager (9)
- Inventory Associate (7)
- Buyer's Assistant (3)
- Analyst (3)
- Buyer (3)
- Sales (3)
- Human Resources Manager (3)
- Senior Sales Consultant (3)
- Location General Manager (3)
- Service Manager (3)
- Detailer (3)
- Business Office Administrator (3)
- BOA (2)
- Business Analyst (2)
- Programmer (2)
- Senior Analyst (2)
- Sales Representative (2)
- Operations Manager (2)
- Manager (2)
- Administrative Assistant (2)
- Service Consultant (2)
- IT Associate (2)
- Service Writer (2)
- Business Office Manager (2)
Buyer In Training Interview (Negative Experience; Average Interview)
I applied through another source and the process took 2 days - interviewed at CarMax.
Interview Details Phone screen, followed by in store online interview. If you pass the online iterview, you will meet with 2 managers and answer a lot of " tell me about a time" questions. Be specific. If you pass here, you will meet with purchasing manager for more situational questions.
Interview Question – Most difficult customer you have had. Most difficult Co worker. View Answer
Attorney (In-house) Interview (Neutral Experience)
I applied online and the process took 3 weeks - interviewed at CarMax in July 2014.
Interview Details The application online took about 45 minutes with an unnecessary amount of behavioral questions that were annoying and repetitive. I received a phone call from an in-house recruiter a few days later. I had a phone interview for about 30 minutes with behavioral questions that were at this time relevant. Questions focused on past work experiences...i.e. Tell me about a time that you had difficulty meeting a deadline, etc. About a week after the phone interview I was called by someone else to come in for interview at the main office in Kennesaw. I went in for an interview where I answered some more ridiculous questions via computer and signed off on background check for criminal, credit, education, employment AND social security. Further, I was drug tested on the spot at their facility on same day of interview. I interviewed with 4 people and took about 4 hours. I had extensive background checks before but this is ridiculous and over burdensome for the interview process. It should be done after an offer is made.
Interview Question – Behavioral questions Tell me about a time when....How would your supervisor describe you...Tell me about the most difficult decision you had to make...Tell me about a time you were successful in a project and state what the process and results were Answer Question
Very Difficult Interview
Human Resources Manager Interview (Negative Experience; Very Difficult Interview)
I applied through an employee referral and the process took 2 months - interviewed at CarMax in May 2014.
Interview Details Very long and tedious process. Went several weeks after first interview to get contacted for second. Interviewed with multiple leaders including the head of HR. Acted a little pompous. All behavior based questions. They did not want to hear anything about strategy. Just tactics. If you don't give them the exact answer they're looking for, you're done.
Interview Question – Tell me about a time you created a policy that backfired on you. Answer Question
Business Manager In Training Interview (Neutral Experience; Average Interview)
I applied through a recruiter and the process took 2 weeks - interviewed at CarMax.
Interview Details Applied through Linkedin and reached out to a recruiter directly. They have very personable and professional recruiters who are very transparent, however don't always have the all the details about the position. I was scheduled for a phone interview that went well and was very conversational, lots of situation, behavior, and outcome questions. After that I was scheduled to meet with the store management team here locally. I was told to be prepared to spend 3-4 hours here, which I felt was ridiculous, but I wanted the position. I began with a review of my application online and verifying specifics, dates, etc. The thing that I felt was unprofessional was that they specifically ask if you if you have any employment within the past 7 years that you did not list on your application, with a threat that they will pull SSA records to verify. Why? This doesn't seem necessary, especially for a company that does not have an onsight HR team. Anyways, I l forgot to disclose two that were brief temp work/contract jobs that were not relevant to the position and were during my college years. I then had my first interview which was with a service operations support manager who had no clue what he was doing. He was not professional and was never trained how to interview. He drilled me on the specifics of my previous jobs that I did not disclose. I felt like I was interviewing for a government position. After the third degree I was interviewed by the GM. She was very nice, however had no previous retail management experience other than Carmax. I thought this was odd, but apparently she moved up through the ranks and proved herself, so good for her. After the interview I was then asked to take another online test measuring my business acumen and ability to think critically ( math and reasoning skills). This took about an hour, in which I also took a drug test. A week later I was called by the GM and asked if I would be willing to train out of the state, when I had previously been told by the recruiter that this would be local training. I asked where out of state and for how long and was given several answers, but basically anywhere on the west coast or midwest and for months. Having a family and a social life I could not be away for weeks at a time, especially for the salary that was going to be offered. I declined the offer and that was the end of the conversations. I later found out that the person who did get the local position is training in Virginia and he lives here in California.
Interview Question – Tell me about a time when...... difficult guest, disagreement with a coworker, innovated or came up with a creative idea, etc. Answer Question
Reason for Declining – No flexibility in training location and training was too extensive ( 10 months). Bonus and company car did not go into effect until after training and was required to be relocatable ultimately anywhere. Salary not as competitive as current employer or other retailers. They need to be more upfront during the initial job posting or interview process and need a true HR team with their enormous growth.
Buyer Assistant Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at CarMax in June 2014.
Interview Details It seemed to take forever. I showed up 10 minutes early and they sat me down at a CBT and I answered about a dozen questions online. They said someone would be in, so I waited about 15 minutes then decided to let someone know I was finished. Another 15 minutes passed and I got up and asked someone who appeared to be more in charge. Finally someone came in and had a print out of the questions I had answered online and verified what I said was true and I had to sign it. Away he went and I waited another 10 minutes. Another interviewer came in for about 5 "have you ever been in a situation" questions. After this, I waited for another 10 minutes and the Senior Buyer came in and asked 10 more "Describe a situtuation where..." questions. Following this, the interview was done and they said they would let me know within a week.
Interview Question – Describe a situation where you had to make a difficult decision.... all questions were like this. View Answer
Management Assistant Interview (Positive Experience; Easy Interview)
I applied online and the process took 1 week - interviewed at CarMax in June 2014.
Interview Details Applied online and was called the next day to set up a phone interview. Interviewed via phone with the manager, and was asked to set up an in person interview.
Interview Question – Mostly behavioral. "What would your previous manager tell me are you strengths and weakness?" "What would you do if you had several tasks to complete in a short amount of time?" "Tell me about a time when you had to work as a team to complete a goal." "Tell me about what attracted you to CarMax." Answer Question
Negotiation Details – I did not ask about salary (I do so at in personal interview after offer made).
Business Office Associate Interview (Negative Experience; Average Interview)
I applied online and the process took 1 week - interviewed at CarMax in May 2014.
Interview Details I Had 3 different interview with 3 different department managers each of those went well. They asked typical questions some are so redundant or the previous interviewer already asked. They seemed very scripted with the questions and they have to read everything verbatim.
Reason for Declining – The pay was not enough.
Business Office Associate Interview (Positive Experience; Difficult Interview)
I applied online and the process took 5 days - interviewed at CarMax in May 2014.
Interview Details Had a phone interview first and then was invited in to the store. Interviewed by 4 people the same day all managers. Very thorough. Asked many questions about past work experience. Whole interview took about 3.5 hours. Was asked to do a drug test and offered a position on the spot.
Interview Question – Give me a time when you were faced with a difficult time constraint and how you handled it. Answer Question
Business Office Associate Interview (Negative Experience; Average Interview)
I applied online and the process took 5 days - interviewed at CarMax.
Interview Details I originally applied for a Buyer's Assistant position. I had phone interview with a manager who asked me to come in for a face to face interview the next day. Once you arrive, you sit in a room by yourself and answer questions on a computer such as, "have you ever murdered someone." (If you've murdered someone, I hope you're in prison and not interviewing for a job at Carmax). I interviewed with the same manager from the phone interview for about an hour and then he brought in his manager. All in all, I was there for about 2 hours that day. The next day, I got a call back and they said I was basically overqualified and they wanted me to come back in for another interview for the Business Office Associate position. I figured, better position, better pay. Wrong. I was shocked that they offered me $10/hr after my FOURTH interview. I took the drug test and tentatively accepted the position. Once I got home, I realized that $10 isn't even worth me getting out of bed in the morning so I called back and declined. $10/hr is not acceptable to offer someone with a bachelor's degree as far as I'm concerned. On the plus side, everyone I met at Carmax was very nice and I really think it would have been a fun place to work otherwise.
Interview Question – All behavioral questions. Tell me about a time when... Answer Question
Reason for Declining – Pay was not appropriate for my education and background
Strategy Analyst Interview (Positive Experience; Average Interview)
I applied through college or university and the process took 2 weeks - interviewed at CarMax.
Interview Details Basic management consulting style interview, only at the far lighter end of the spectrum. A basic resume screening was conducted (likely only collected from certain universities), a phone interview took place involving simple behavioral questions and a fairly easy business problem, and then an in-office interview was scheduled. The final round interview I found to be moderately challenging from a case perspective, but quite relaxed in the "fit" portion. This spoke volumes about KMX's interest in getting the right people for their corporate culture, not just those who can do the work.
Interview Question – Combined quantitative/qualitative assessment of growth, development, and acquisition strategies. The case in question combined all the usual data analysis, synthesis, and chart interpretation with an intriguing spatial component. Be on your toes and expect something other than what you'll see stock from Case In Point. Still not nearly as hard as even the first round of BCG/Bain/McKinsey cases. Answer Question
Interviews for Top Jobs at CarMax