Cigna

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Cigna Interview Questions

Updated Sep 11, 2014
Updated Sep 11, 2014
206 Interview Reviews

Interview Experience

Interview Experience

53%
32%
13%

Getting an Interview

Getting an Interview

46%
25%
9%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Cigna in September 2014.

    Interview Details

    Applied through indeed and received a call from a recruiter one week later. I was then asked to come in and interview with 2 managers. It was a complete behavioral interview. "Tell me a time" It was a positive overall experience. The recruiter contacted me 4 days later with an offer.

    Interview Questions
    • Tell me a time you had to solve a customer issue with minimal resources.   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Chattanooga, TN (US)
    Anonymous Interview Candidate in Chattanooga, TN (US)
    Application Details

    I applied online. The process took 1+ week - interviewed at Cigna in August 2014.

    Interview Details

    I applied for Cigna towards the end of July. A day or two after I completed and submitted the application, I received an email follow-up with some questions and a good time to schedule a phone interview. I never got an email back and days later I then continued to follow-up with the person. The day after that I received an email about her apologizing about her being late responding and told me to call ASAP. Once I called I done the phone interview right then and there! The recruiter wasn't pleasant for someone recruiting for a customer service associate position. She asked questions such as: Name a time when you worked under pressure? Name a time when you had to work in a team setting? Recall a time you had to handle an out rate customer?
    After 10-20 minutes on the phone she told me the process that would happen once she submitted me.
    I didn't get the position.

    Interview Questions
    • Recall a time you had to effectively problem-solve a situation with minimum resources?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Billing/Account Services Senior Associate Interview

    Anonymous Interview Candidate  in  Greenwood Village, CO (US)
    Anonymous Interview Candidate in Greenwood Village, CO (US)
    Application Details

    I applied online - interviewed at Cigna in July 2014.

    Interview Details

    I had applied to Cigna on 7/18/2014 they called me 7/22/2014 to set up a phone interview for the next day 7/23. Spoke with a women for 30 minutes asked a lot of behavioral questions. July 25th called to have a person to person interview on 7/28. Was called back for a group interview 8/12. Sent a e-mail to hiring manager thanking her, and tried to follow up with recruiter. NO response. Found this to be rude and unprofessional.

    Interview Questions
    • Have you ever had to deal with a co-worker that you didn't like? I was asked the same questions on all 3 interviews.   Answer Question
    No Offer
    Negative Experience
    Average Interview
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  5.  

    Claims Position Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Cigna.

    Interview Details

    behavior question. IQ online test first......then phone interview ....1:1 in office interview.
    managers were very pleasant and business like. Kind of detailed oriented to past work experiences and problem solving questions.

    Interview Questions
    • tell me a time you worked under pressure and how you made a mistake and how you handled it   View Answer
    No Offer
  6.  

    Call Center Reporting Analyst Interview

    Anonymous Interview Candidate  in  Chicago, IL (US)
    Anonymous Interview Candidate in Chicago, IL (US)
    Application Details

    I applied through a recruiter. The process took 2 weeks - interviewed at Cigna in August 2014.

    Interview Details

    I applied through indeed and a recruit called me within a week. The interview was via phone with an analyst. The hiring manager never showed up which I thought was strange. The interview was very informal.

    Interview Questions
    • Tell me about a time when you had to go above your manager to get a task done.   Answer Question
    No Offer
    Average Interview
  7.  

    Operations Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university - interviewed at Cigna.

    Interview Details

    I was recruited from the campus recruiter and had an in person meeting at the university. From there, I was told on site that I was invited to their Blitz Day event. I then was brought to a two day event where we went to an evening dinner networking event. The Blitz Day was followed by a full day of interviews and meetings with current associates and leadership members. It included a group case study. I received the offer two days later.

    Interview Questions
    Negotiation Details
    No negotiation available.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Business Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Was 22 years ago for a completely different position. No interview required for this position as I was just moved into it. However, I was involved in the hiring of other BA positions.

    Interview Questions
    • The interviews I conducted were more than 10 years ago and Cigna's interview process has changed dramatically since then.   Answer Question
    Accepted Offer
  9.  

    Underwriter Interview

    Anonymous Interview Candidate  in  Nashville, TN (US)
    Anonymous Interview Candidate in Nashville, TN (US)
    Application Details

    I applied through college or university. The process took 4 weeks - interviewed at Cigna.

    Interview Details

    I had two phone interviews before I was asked to come in to the office and speak to a three seperate managers. I was notifiied that I had the job if I wanted it in a very timely manner.

    Interview Questions
    • Everything they asked of me was expected. No curveballs or BS questions were thrown in there.   Answer Question
    Negotiation Details
    They offered me a job and I accepted.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I Applied online via the website...spoke with a HR Rep about a week later during a phone interview. Offered an opportunity to come to the site in St Louis MO to interview with the hiring manager and current supervisor. It was a behavioral style interview.....who....what....when....where....why...and what was done to resolve the issue. My over all experience was extremely positive.

    Interview Questions
    • Tell me about a time where you have to resolve an issue of a irate customer?   View Answer
    Negotiation Details
    They will offer you a salary based off your experience.
    Accepted Offer
    Positive Experience
  11.  

    Client Engagement Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Hiring process if pretty standard and straightforward. 3 step process. phone screening, then panel interview with presentation. Panel was very friendly and welcoming. Made you feel comfortable. More of a conversation then a drill of the standard behavioral questions. Positive experience all around.

    Interview Questions
    • Really awesome and thought provoking questions. Usual questions but asked in a more conversational manner.   View Answer
    No Offer
    Positive Experience

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