Glassdoor is your free inside look at Citizens Financial Group interview questions and advice. All 69 interview reviews are posted anonymously by Citizens Financial Group employees and interview candidates.
Accepted Offer – Reviewed Apr 05, 2013
Interview Details phone interview. Most are behavior questions, such as strength and weakness. One or two technical questions, but they are relatively easy as well. Don't be nervous and just be yourself, and I am sure you will be fine. Interview is completely based on your resume. So know your resume very very well!! And best of luck to you!!
No Offer – Interviewed in Feb 2013 – Reviewed Feb 18, 2013
Interview Details The half an hour on campus interview started with a self-introduction. The interview only involved four technical questions, the first two were regarding Bayes' Rule and Dynamic Dice, which are the typical questions in Quant Green Book. The other two were programming questions, one for binary tree and one for square numbers. The technical questions were not so hard. Lots of time spent on behavior questions, such as research experience, weakness and advantages, leadership.
Interview Question – Write a code to print the square of the integers up to some certain one. View Answer
Accepted Offer – Reviewed Feb 15, 2013
Interview Details Applied online, including a math test. Was contacted by an HR recruiter by phone and had a phone interview. Was called a week later to schedule an interview with the Regional Manager. This interview included "aisle time" where I went into the aisles of the grocery store with the Regional Manager and Branch Manager and had to attempt to sell something to the shoppers. After interviewing with the Regional Manager, I was contacted by the HR recruiter with an offer.
Interview Question – The regional manager and branch manager went into the aisles of the grocery store with me and observed my interactions and sales attempts with shoppers. Answer Question
Accepted Offer – Reviewed Jan 09, 2013
Interview Details Standard interview process with management
Interview Question – Be ready to have specific examples Answer Question
Negotiation Details – No negotiation phase was entered
Accepted Offer – Reviewed Jan 04, 2013
Interview Details Phone interview and then on site interview with the branch manager and regional manager
Interview Question – Why do you think you would be better for Citizens bank over any other job you are looking for? Answer Question
Negotiation Details – They offered me a base hourly pay rate and I took it.
No Offer – Reviewed Dec 12, 2012
Interview Details This was a long process. I had to go through 5 separate interviews. Was told by a regional manager that I got the job, only for a branch manager never to call me back. A lot of wasted time for nothing.
Interview Question – Sell me this pen Answer Question
Accepted Offer – Reviewed Nov 16, 2012
Interview Details Mostly behavior questions in regards to sales and service
Interview Question – Give an example of when you did not meet a deadline and what did you do? Answer Question
Accepted Offer – Interviewed in Albany, NY (US) Oct 2012 – Reviewed Nov 06, 2012
Interview Details I first applied online. I had to fill out an application and complete an online assessment as well. The assessment took about a half hour to complete and consisted of general behavioral and mathematical questions. I was then contacted via email by a recruiter. The recruiter set up a telephone interview. It was a basic interview which lasted twenty minutes. The next step was a one on one interview. Even though I had an appointment and was on time, my actual interview was an hour later than scheduled. It was an open house and people were justing walking in for interviews. This was just a repeat of the phone interview. Very basic and easy questions: Why do you want to work here? Tell me a time you provided exceptional customer service. Tell me how you once dealt with a customer who was irate. I was then told to return to my seat and wait for the regional manager. I then spoke with two managers and basically repeated the same interview. Long drawn out process but relatively easy.
Interview Question – N/A Answer Question
Declined Offer – Interviewed in Albany, NY (US) Aug 2012 – Reviewed Aug 29, 2012
Interview Details Read up on this position on glassdoor quite a bit before applying. Applied online, which consisted of a fill-in application, questionnaire, and an assessment that took about 20 minutes. The questionnaire was your basic "do you believe that bending the rules is wrong," sort of ethical test. The assessment was multiple choice and broken down into several parts including mathematical skills, reasoning, and determining the difference between two given sentences. In my opinion, they were very simple to complete. Afterwards, you are prompted that your application was submitted and to look out for a call from HR. About 2 weeks later I heard from an HR representative who set up a phone interview. This was a standard 30 minute conversation about your personal history, job history, and why you're interested in the position. At the end the representative made it very clear that this was a SALES position, with a very, VERY high emphasis on sales, (including cold calling and staying late certain nights for call parties) which could be even higher based on what location you were finally placed in. Finally, we set up a face to face interview, which turned out to be almost like an open house call for bankers across the region. You sit down with a manager from another branch, discuss why you're qualified, your past history, he/she asks relatively easy to answer questions like "tell me about a time you provided excellent customer service at your current position." The interviewer then determined if you were fit, and discussed it with the HR representative, who passed on the application to your local or closet branch to home. The branch manager for the local location called about a week after to schedule an interview. Don't be surprised if they want you to interview ASAP, as they want to fill this position very quickly. This face to face interview was more of a conversation about the job, specifics about sales goals at that branch, and what you wanted to get out of the position, or how you think you would fit into that position.Finally, a few days later the HR representative called back and offered the osition.
Interview Question – Tell me about a time when you proposed a new opportunity or new method to a member of management that increased productivity at your current job. View Answer
Reason for Declining – Received an unexpected call about another position that was more suited to my strengths, and the sales goals were, in my opinion very, very high and set you up for failure unless you are a great salesman from the start
No Offer – Reviewed Aug 18, 2012
Interview Details
Applied for position on CFGCareers.com. Selected for one interview which consisted of 2 interviewers. Manager looking for some attributes that were not specified in the job description.
Job opening was put on hold after interviews were conducted.
Interview Question – What is better inductive or deductive reasoning and why? Answer Question
Pros: The company was great to work for and had lots of opportunities in branches. The benefits package was great especially the ability to buy an extra week of vacation. Every year they had colleague appreciation week which was always fun and relaxed. – Full Review `
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We’re Citizens, in every sense of the word. It’s our belief that a good bank is made up of good citizens. That’s why it’s always our goal to be involved in the community, give back and do what’s right. It all adds up… — Full Overview
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