Cox Communications Interview Questions

Updated 14 Apr 2015
Updated 14 Apr 2015
185 Interview Reviews

Interview Experience

Interview Experience

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26%
11%

Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Cox Communications (Fort Walton Beach, FL (US)).

    Interview

    two online exams, waited about a week for a call, then one telephone interview about 2 weeks later, followed by a face to face interview the following week. Job offer the following day via telephone.

    Interview Questions

    • Provide an example of a time when you had to handle a difficult customer; and what did you do or say to resolve this situation?   1 Answer
  2. Helpful (1)  

    CCR I-Tech Interview

    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Cox Communications (Baton Rouge, LA (US)) in March 2015.

    Interview

    Was sent email requesting phone interview. Called left message.. they called back asked a few questions like, "why would you want to work here?" Then they scheduled a face to face interview and told me to look into the STARs interview strategy.. I researched it... Came up with some answers ahead of time, went into the interview dressed..business casual-ish (polo w tan denim) the interview was with two floor managers... First they asked me stuff about my experience them they said they were about to start the STARs portion... I felt like I killed it but like a day or so later I got a rejection letter so I don't know what went wrong...maybe my demeanor was too chill..Maybe my voice was too monotone..Maybe I didn't show interest intensely enough.. my suggestion would be to--on top of preparing STARs answers in advance--express to the interviews through body language and, to a curtain extent your response, how much you want this "career." Everyone is so self impornt these days so make them feel like they are the gatekeepers to your future...but then again I felt like I did well in the interview so maybe whatever the next step was sealed my fate...I don't know.

    Interview Questions

    • Describe a situation where you had to handle a angry customer.   1 Answer
  3.  

    Business Intelligence Interview

    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through college or university – interviewed at Cox Communications (Atlanta, GA (US)).

    Interview

    HR was very nice. But did not interviewed with HR, rather, directly to the manager and one person who works in the team. No easy behavior questions, and you need to quickly come up with solutions about data analysis. Did not talk about anything from resume.

    Interview Questions

    • They said was STAR question in the email, but actually basically no behavior questions.
      Asked how to deal with data in certain situtations.
       
      Answer Question
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  5. Helpful (1)  

    Technical Support Representative Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Cox Communications (Baton Rouge, LA (US)) in February 2015.

    Interview

    Interview process took about 1 hour. First I was interviewed by a human resource manager, asked questions about job history, education and experience with cable cords and Internet cables etc. next I was moved to another room to be interviewed by how they referred to as the human resource director. I walk into the room to find 2 guys at a desk waiting to interview me. They took turns asking me about myself and different questions in STAR interview format. If you don't know what this is please good it. It's better to be prepared than to be sitting there trying to think of a time when such n such happened while they're looking at you with their poker faces. I was asked what URL, DSL and http stood for and what a modem and router was. After this I shook both of their hands and thanked them for the opportunity and left like OMG... I really don't know how that went.

    Interview Questions

    • Tell me a time you had to deal with an irate customer. How did you calm them down and what was the ending results?   1 Answer
  6. Helpful (3)  

    Senior Manager Interview

    Accepted Offer
    Accepted Offer

    Interview

    Got a call from the company recruiter after receiving my resume. This was followed by a phone interview with hiring manager and then company visit for interviews with about 5 people in the organization.

  7. Helpful (2)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Cox Communications.

    Interview

    Phone interview with HR, interview conducted with group of supervisors, and then role-play scenario directly followed the interview with supervisors. You will be contacted a few days after if selected for the position. STAR method on behavioral based questions is the preferred method.

    Interview Questions

    • Roleplay was the most stressful, trying to sell a product you've never sold before.   Answer Question
  8. Helpful (3)  

    Customer Retention Representative Interview

    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 daysinterviewed at Cox Communications in January 2015.

    Interview

    The initial call by he recruiter was great very enthusiastic and friendly the actual interview in person was just two people uninterested in communication and just asking the scheduled questions on the paper

    Interview Questions

    • Tell me about a time when you had to get use to a new policy or procedure that wasn't easy what did you do and how   Answer Question
  9. Helpful (1)  

    Order Coordinator Interview

    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Cox Communications.

    Interview

    I applied online and a couple of days later I had a phone interview with an HR recruiter. A week later I was asked to come in for an in-person interview. In the confirmation email I was provided with links to the STAR interview format and told to review this. My in-person interview was with three people. The interview lasted 30 minutes. All questions asked were behavior based questions. I found it exhausting to have to think of a situation for every question that was asked. It would have been nice to have a mixture of interview questions.

    Interview Questions

    • Most of the questions were unexpected as they were asking about specific scenarios from your past and the end result.   Answer Question
  10.  

    Account Services Interview

    Accepted Offer
    Easy Interview
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at Cox Communications (Phoenix, AZ (US)) in January 2015.

    Interview

    Application process took 2 weeks. Got called in for an interview basic questions in STAR format. Like, Tell me a time where you had an angry customer and how did you handle to situation? Interviewer was very friendly.

    Interview Questions

    • Tell me a time where you had an angry customer and how did you handle the situation?   Answer Question
  11.  

    UHT Proficient Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Cox Communications.

    Interview

    I was called a week after submitting my application to come in for and assessment. After that, I was notified that I qualified for an interview, which was okay.

    Interview Questions

    Negotiation

    Fair. Base pay is average, but within a year, you get 2-3 dollars in raises after completing certifications.

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