Enterprise Rent-A-Car Interview Questions

Updated Sep 15, 2014
Updated Sep 15, 2014
1,512 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1. 40 people found this helpful  

    Management Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Enterprise Rent-A-Car in May 2014.

    Interview Details

    Phone Interview --

    I applied online. I received a phone call and had a short phone interview. This interview was done by recruiter's assistant, and she asked questions about my work history as well as explained hours/pay info. I was then set up for an interview with the Talent Acquisition Manager.

    Interview #1 --

    The interview with the Talent Acquisition Manager included some behavioral based interview (BBI) questions and general conversation about myself and opportunities at the company. She seemed to look for someone with a positive attitude and a friendly demeanor; I feel I delivered it with authenticity. We spoke about previous jobs, college, hobbies and interests, and she asked a lot of questions to get a good grasp on who I am. It took about 1 hour, and I was told at the end of interview I would be moving on to the next interview with the Area Manager and Branch Manager. She emailed me a link to complete my background check while I continued on in the interview process. Followed up with 'Thank You' email

    Interview #2 --

    This interview took place in a branch with an Area Manager and Branch Manager. It involved shadowing employees and more BBI questions from both interviewers. They also explained more about the company, and they were very clear about the long hours/hard work involved. This is the step that was most difficult for me. The Area Manager asked some hard questions about my work experiences, and she appeared to be looking to weed out weak candidates. Total process took about 2-3 hours. I shook her hand, and thanked her for her time. Followed up with 'Thank You' emails.

    Interview #3 --

    I received a phone call 3-4 days later, and I was set up to speak with the Regional VP. That interview took about 1 hour, and I simply had a conversation about who I am as a person ... No difficult questions or BBI questions whatsoever. I felt rather comfortable, and I expressed my joy in working with customers. It was apparent Regional VP was looking for personality more than anything. I was job offered right on the spot at the end of interview, and I immediately accepted.

    They look for genuine and outgoing people who are not afraid to talk/connect with others. Be yourself!! Also, be prepared for BBI questions and have several examples ready in your mind. Smile, and look for ways to connect with employees and managers.

    Interview Questions
    • Tell me about a time you made a mistake. What did you do? How did you handle the situation, and would you do anything differently?   Answer Question
    Negotiation Details
    Rate of pay was non-negotiable, and everyone in the company starts at the bottom. I simply accepted the offer in person.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Management Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Enterprise Rent-A-Car.

    Interview Details

    I got the job because of the tips for the interview that I got from glass door. Glass door told me all the right things to say and the questions I would be asked so I knew how to prepare

    Interview Questions
    Negotiation Details
    Very easy
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Customer Service Representative Work From Home Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Enterprise Rent-A-Car in July 2014.

    Interview Details

    Applied online then took Skills Test/assessment also did a personality test. Passed all the test and assessments and was contacted by phone by the recruiter, she went over requirements and qualifications and then set up an Phone interview with manager.Phone interview with customer service manager and then hiring manager...no offer

    Interview Questions
    • Three phone interviews a skills test and still no offer :(   Answer Question
    No Offer
    Neutral Experience
    Average Interview
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  5. 1 person found this helpful  

    Management Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    First interview was at the corporate office with an HR rep. Was basic interview and behavior questions. Second interview was at a location witH a branch manager and was feeling me out and more basic and behavior questions. Third interview was with a higher manager of several locations and was more about me and if it was the right fit.

    Interview Questions
    • Tell me what you like about competition in the workplace.   Answer Question
    Declined Offer
  6.  

    Management Trainee Interview

    Anonymous Interview Candidate  in  Tucson, AZ (US)
    Anonymous Interview Candidate in Tucson, AZ (US)
    Application Details

    I applied online. The process took 1 week - interviewed at Enterprise Rent-A-Car in September 2014.

    Interview Details

    I applied online and the whole process took a week.
    1. Applied online through their main website.
    2. Received a call from their talent acquisition the next 3 days
    3. Set an. appointment for a face to face.
    4. The face to face interview lasted for about 30 minute.

    There was about 20 questions of which 10 were were about 'how did you go above and beyond' to help a customer, employer, etc.

    Interview Questions
    • Give me a time when you go above and beyond?
      It is difficult because you can only go above an beyond your action for so many, and they expect you to be able to answer all.
        Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  7.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Enterprise Rent-A-Car.

    Interview Details

    Three rounds of interviews, beginning on the phone, followed by one at a regional branch with the regional branch manager, then a local branch with its respective branch manager. The company does all hiring from within so most roles are entry level for interviews, as I recall (this was over 2 years back).

    Interview Questions
    • Interview questions were straightforward, nothing unexpected and as long as you consider yourself decent-to-good at interviews and have sufficient credentials and personality, you should fit.   Answer Question
    Reasons for Declining

    Better opportunity arose.

    Declined Offer
    Neutral Experience
  8.  

    Management Trainee Interview

    Anonymous Interview Candidate  in  Salt Lake City, UT (US)
    Anonymous Interview Candidate in Salt Lake City, UT (US)
    Application Details

    I applied through college or university. The process took 2 weeks - interviewed at Enterprise Rent-A-Car in December 2013.

    Interview Details

    You go through three different interviews; one with the talent acquisition manager, one with the area manager and the branch manager, and the last one with the group rental manager. All three interviews are all basically the same, they will progressively get more intense as you go along, but they are an average interview if you've done your homework. Tell them what they want to hear, have a solid answer for all questions and be honest and confident.

    Interview Questions
    • Do you like sales? What do you like about sales? Are you competitive? What motivates you? Tell me about a time when you went above and beyond for a customer or a frustrating situation? Tell me about a time a supervisor told you to change something and how did you react? What is a stressful day? How do you mange stress? Tell me about a time you had to put in long hours? Tell me about a time you were assigned to lead a group? What do you do if someone on your team doesn't carry their own weight? tell me about your best and worst manage and what you learned? What do yo think it takes to be successful at enterprise?   View Answer
    Negotiation Details
    There was no negotiation, they just let me know I got hired.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Branch Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ week - interviewed at Enterprise Rent-A-Car.

    Interview Details

    3 Interviews: HR / Area Manager / Regional Vice President

    Enterprise will most likely contact you withing a few weeks if you fit the criteria which i s young with a bachelors degree. Good job for interns looking for summer job.

    Interview Questions
    Negotiation Details
    Long series of emails
    Accepted Offer
  10.  

    Graduate Management Trainee Interview

    Anonymous Interview Candidate  in  Carlisle, England (UK)
    Anonymous Interview Candidate in Carlisle, England (UK)
    Application Details

    I applied online. The process took 4 weeks - interviewed at Enterprise Rent-A-Car in September 2014.

    Interview Details

    1st stage: very easy initial application form
    2nd stage: 10min phone interview where they ask you basic competence questions and then if you are successful invite you to a face to face interview
    3rd stage: the face to face interview lasts around 30 mins with one of their HR recruiters. it is pretty much exactly like an extended version of the phone interview with a few more competency questions all based on the competencies highlighted on their website.
    4th stage: this is a branch visit where you basically stand around getting in everyone's way for several hours followed by another interview by a branch manager which is essentially exactly the same as the face to face interview.
    5th stage: assessment centre (havent completed this yet)

    Interview Questions
    • very difficult to answer the competency questions adequately unless you have sales or customer service experience and examples to go with that experience.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Management Trainee Interview

    Anonymous Interview Candidate  in  Atlanta, GA (US)
    Anonymous Interview Candidate in Atlanta, GA (US)
    Application Details

    I applied through a recruiter - interviewed at Enterprise Rent-A-Car.

    Interview Details

    Met recruiters at a university career fair and applied online. They got back in touch within a week to set up a brief phone interview. Questions over the phone were very routine, looking for customer service background and overall career goals. Set up an in person interview with the recruiter the next day. Next interview was longer, but similar questions looking for customer service experience. They're looking for people that are outgoing and confident. Final interview was with branch and area managers and also involved an hour long branch observation. Lots of questions regarding customer service, but overall a fun interview they want social people who know how to work hard but have a good time.

    Interview Questions
    • In a conflict if you were the manager, would you take your employee's side or the customer's side?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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