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Hertz Customer Service Representative Interview Questions & Reviews

Updated Aug 25, 2014
Updated Aug 25, 2014
8 interviews

Interview Experience

Interview Experience

83%
16%
0%

Getting an Interview

Getting an Interview

50%
41%
8%

Interview Difficulty

1.7
Average

Interview Difficulty

Hard

Average

Easy

8 Candidate Interview Reviews Back to all interviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Interview process was pretty typical, mostly asked about sales experience and mannerisms to ensure I could provide a great customer experience. Managers seemed great, seemed like a fairly good training program and willingness to teach. Working with tourists from all over the world can be daunting, but they've got some good tips and tricks. .

Interview Questions
Accepted Offer

Other Interview Reviews for Hertz

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Melbourne, FL (US)
    Anonymous Interview Candidate in Melbourne, FL (US)
    Application Details

    I interviewed online. The process took 6 weeks - interviewed at Hertz in June 2014.

    Interview Details

    A representative of Hertz called me to schedule an appointment, I took 2 copies of my resume. One copy went to the Manager and one copy was for the person who interviewed me- who was also a manager. I had to return for a second interview- both were 1 on 1.

    Interview Questions
    • Typical questions: Have you ever had to deal with difficult customers and if so how did you handle it?   View Answer
    Negotiation Details
    Had to come back one more time and then they told me when to start.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through college or university - interviewed at Hertz.

    Interview Details

    just fill out the form and u'll be set

    Interview Questions
    Accepted Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Raleigh, NC (US)
    Anonymous Interview Candidate in Raleigh, NC (US)
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Hertz in October 2012.

    Interview Details

    Having read the entries on this website I was COMPLETELY prepared! The exact questions were used.

    Interview Questions
    Negotiation Details
    no negotiations
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Employee  in  Santa Ana, CA (US)
    Anonymous Employee in Santa Ana, CA (US)
    Application Details

    I interviewed through an employee referral. The process took 1 week - interviewed at Hertz in May 2012.

    Interview Details

    Called from main recruiting office for local CSR job. Interview went well, I have solid references within the company, but never heard back. HR interviewer was short with me when I followed up, told me she would call me back but never did.

    Interview Questions
    • There were none. Odd to have experience in the company, basically be sold the job during the interview and never even get a response.   View Answer
    No Offer
    Neutral Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Mobile, AL (US)
    Anonymous Interview Candidate in Mobile, AL (US)
    Application Details

    I interviewed online. The process took a day - interviewed at Hertz in May 2011.

    Interview Details

    I applied online and received a phone call from a recruiter the next morning around 10am. We did a telephone interview, she told me what is required for telecommuting and she sent me an email with a link to the typing test. I was told to take it and she would call me Monday and (assuming I passed it) she would set up my interview for Tuesday at the local office. Call came Monday, and I interviewed Tuesday. I was hired and told that technician would be sent to set up computer and phone in my home.

    Interview Questions
    • What would you do if you encountered an irate customer upset because they feel they have been charged too much?   View Answer
    Negotiation Details
    There is no negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Eureka, CA (US)
    Anonymous Interview Candidate in Eureka, CA (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Hertz in January 2012.

    Interview Details

    first of all they interview you on the phone, then they interview face to face. y=if you get selected, they do a background check through a third party and a drug test. if you pass you get a job offer

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Tallahassee, FL (US)
    Anonymous Interview Candidate in Tallahassee, FL (US)
    Application Details

    I interviewed online. The process took 4 days - interviewed at Hertz in September 2009.

    Interview Details

    The entire process was a piece of cake. I submitted a resume through careerbuilder. 2 weeks later I got a call for an interview. I interviewed with the supervisor then I interviewed with the branch manager. the next day I was offered the job

    Interview Questions
    Negotiation Details
    No
    Accepted Offer
    Positive Experience
    Easy Interview

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