J.P. Morgan Customer Service Representative Interview Questions & Reviews

Updated Jun 11, 2014
Updated Jun 11, 2014
23 interviews

Interview Experience

Interview Experience

45%
36%
18%

Getting an Interview

Getting an Interview

71%
10%
7%

Interview Difficulty

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Average

Interview Difficulty

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Average

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23 Candidate Interview Reviews Back to all interviews

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Customer Service Representative Interview

Anonymous Employee  in  Mumbai
Anonymous Employee in Mumbai
Application Details

I interviewed through a staffing agency. The process took 2 days - interviewed at J.P. Morgan in September 2013.

Interview Details

Person from OPs talked about my reasons for leaving the present job, which I found particularly strange. Instead of quizzing me regarding my work ability, the person rather seemed more interested in knowing the 'juicy' details of the reasons why I am quitting my previous job. My response to their two distinct questions immediately gave away their fear. Instead of treating me as a fair candidate, I was treated as a potentially hostile candidate who may someday threaten their position in the company. However, I must say, the entire conduct was polite, courteous and an attempt was made not to let their personal emotions reflect in the process. In a nutshell it was indeed a professional conduct, to that certain extent.

Interview Questions
  • A role play scenario was given. With a clear instruction on I don't need to know the basis and the hypothetical assumption was presented. I was told that I was expected to respond to the given scenario, in whatever way I thought was the best and give the reasons for my decision.   Answer Question
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for J.P. Morgan

  1. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Mumbai
    Anonymous Interview Candidate in Mumbai
    Application Details

    I interviewed through an employee referral. The process took 2 weeks - interviewed at J.P. Morgan in April 2013.

    Interview Details

    To contribute to organisation success
    Through my experience in customer relationship.
    Proven ability to achieve company’s objective.

    Interview Questions
    • Capable to handle any situation and can work on it as well for the betterment of organisation.   View Answer
    Negotiation Details
    We offer you job and we would be pleased love to have you in our company .
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Westerville, OH (US)
    Anonymous Interview Candidate in Westerville, OH (US)
    Application Details

    I interviewed in-person. The process took 2 weeks - interviewed at J.P. Morgan.

    Interview Details

    I applied on line. and they called with a phone interview, that went well. then a few days later they called me for a face to face interview with two people. that went well also. They called me a week later and offered me the position. I accepted.

    Interview Questions
    Negotiation Details
    .
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Elgin, IL (US)
    Anonymous Interview Candidate in Elgin, IL (US)
    Application Details

    I interviewed online. The process took 2+ weeks - interviewed at J.P. Morgan in January 2012.

    Interview Details

    The interview process is great. Very friendly and caring. They explain the job in great detail.

    Interview Questions
    • Put on the spot by having to act like you are making a collection call to a card member.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through college or university - interviewed at J.P. Morgan.

    Interview Details

    I had an initial interview for about 10 minutes then they said I passed it then they will refer me to thr HR Dept. and wait for their call the following day.

    Interview Questions
    • Why do you want to relocate and seek opportunities with JPMorgan?   Answer Question
    No Offer
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Newark, DE (US)
    Anonymous Interview Candidate in Newark, DE (US)
    Application Details

    I interviewed online. The process took 1 week - interviewed at J.P. Morgan in September 2013.

    Interview Details

    Went through a Temp agency and was sent to the site in Newark for a 3 person interview

    Interview Questions
    • All teh questions were the same from all the interviewers   Answer Question
    Negotiation Details
    the pay was set
    Accepted Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  Davao (Philippines)
    Anonymous Employee in Davao (Philippines)
    Application Details

    I interviewed online. The process took 3 days - interviewed at J.P. Morgan in June 2013.

    Interview Details

    I applied online. after a week they contacted me for an initial interview then scheduled for an interviwe to hr and communication skills. there are 4 phases in the hiring process unfortunatrly i was only till the 3rd phase. they did sent me an email after 2 days informing that i didnt make it for the position.

    Interview Questions
    • all answers that you have you must related to your current or previous jobs . regarding on handling situations like whats the greatest decision you have made, situations in which u've gone beyond your job.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  8.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through an employee referral. The process took 2 weeks - interviewed at J.P. Morgan in January 2013.

    Interview Details

    I was e-mailed that I would be having a phone interview within a week or so. I never got a call so I asked them what was that about and they told me there was a delay and that they would call again within a week. Well guess what? They never did call...I felt like they just dropped me when they kept telling me I would get a phone interview. I never got an explanation to what happened and I felt like it was very rude even though I followed up.

    No Offer
    Negative Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Lake Mary, FL (US)
    Anonymous Interview Candidate in Lake Mary, FL (US)
    Application Details

    I interviewed online. The process took 4 days - interviewed at J.P. Morgan in April 2013.

    Interview Details

    Applied online a week ago. Received an email this past Saturday requesting a phone interview. Phone interview today, Monday, which last about 20 minutes. Very detailed questions involving job history, customer service background, various customer service scenarios as well as explaining exactly what I did at each job listed on my resume.

    Interview Questions
    • Give me an example of a time when you provided excellent customer service but the customer still wasn't happy.   Answer Question
    Negotiation Details
    Accepted 1/1 interview which is scheduled in two days.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Employee  in  Cebu City (Philippines)
    Anonymous Employee in Cebu City (Philippines)
    Application Details

    I interviewed in-person. The process took 1 week - interviewed at J.P. Morgan in April 2013.

    Interview Details

    Gone through Initial Interview, H.R. Interview, and Communications Interview. They Said that they would call within 1-2 days, but they never called. No email was sent.

    Interview Questions
    • During communications interview, you must really SPEAK UP. Otherwise they will lose interest in you   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview

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