Microsoft Technical Account Manager Interview Questions

Updated 26 Oct 2014
Updated 26 Oct 2014
40 Interview Reviews

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2 people found this helpful  

Technical Account Manager Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through college or university – interviewed at Microsoft.

Interview Details

I was e-mailed about my on campus interview a few days after the career fair held in my college in which Microsoft had it's stall and a huge line of applicants.
At the beginning of the interview, he let me know that we will go over my resume then he has a few "tactical" and behavioral questions for me.
My interview was for the TAM/AC position, was a 30mins interview in which most of the time was spent on my resume. (Although I think you are not supposed to go into detail, stick to the STAR approach and highlight the results of your work experience rather than just blabbing about your work responsibilities).
Then a couple of behavioral questions as to why I want to join Microsoft? etc...
I guess I spent too much time talking about my internships trying to relate them to "customer facing" and how I tackled several problems, that he didn't have time for "tactical questions"..

Interview Questions
  • No technical or business case question. All behavioral!   Answer Question
No Offer
Positive Experience
Average Interview

Other Interview Reviews for Microsoft

  1.  

    Technical Account Manager Interview

    Anonymous Interview Candidate in North Ryde (Australia)
    Anonymous Interview Candidate in North Ryde (Australia)
    Application Details

    I applied online. The process took 6 weeksinterviewed at Microsoft in October 2014.

    Interview Details

    1. Online Application
    2. Pre-recorded Video Interview; 2 traditional questions and 1 behavioural
    3.Group Assessment; one scenario about who to save on a sinking boat with passengers profile and one on Microsoft Office 360, both activity needs to be presented as a group
    4. 1-1 Interview; mostly behavioural questions like tell a time when a conflict occurred and how you deal with it etc

    Interview Questions
    • Given a business case study on Office 360 and as a group had to do a presentation   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Technical Account Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Microsoft.

    Interview Details

    Applied a couple of months and totally forgot I even applied. June 2014. Got an email mid August scheduling initial phone interview. No updates for a couple of weeks then an email for phone interview (30 - 45 minutes). Had the interview and thought it went well. Waited over a month no follow up. Sent follow up / Thank you email right after interview and not even a word. The phone interview itself showed I knew more in my 13 years than the TAM I interviewed with who only had about 3 yrs experience....it was a good knowledge exchange.

    I do have to say I observed some arrogance on the part of the interviewer (after-all they're Microsoft). It may be a great company but honestly I'm not impressed.

    Whole process took about 3 months. Thankfully they were just one of many options I had on the table. Had to pass on the opportunity.

    Interview Questions
    • All the questions were straight forward. Just one about a system platform that I felt was interesting.   Answer Question
    Reasons for Declining

    They came across as being arrogant and childish over the fact that they're "Microsoft".

    Declined Offer
    Negative Experience
    Average Interview
  3.  

    Technical Account Manager Interview

    Anonymous Interview Candidate in Redmond, WA (US)
    Anonymous Interview Candidate in Redmond, WA (US)
    Application Details

    I applied through a staffing agency – interviewed at Microsoft in September 2014.

    Interview Details

    I had a initial face to face to face followed by 3 phone interviews. Very professional interviewers mostly behavioral questions. Few scenario questions were asked such as If you were in a elevator with a CFO of one of your companies and he asked you to explain the cloud. What would you say? Actually enjoyed my interviews.

    Interview Questions
    • Situation when you had a boss who disagreed with a plan and wanted you to do it differently. How did you overcome that?   Answer Question
    Accepted Offer
    Positive Experience
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Technical Account Manager Interview

    Anonymous Interview Candidate in Las Colonias, TX (US)
    Anonymous Interview Candidate in Las Colonias, TX (US)
    Application Details

    I applied online – interviewed at Microsoft in June 2014.

    Interview Details

    Received initial email in response to my application from HR on 4/14/14. HR screening 4/15/14.
    Interviewed via phone with TAM team member 4/23/14.
    Interviewed via phone with senior TAM team member 5/16/14.
    Finals day interview (face-to-face) 6/6/14

    Face-to-face interview - I had six 45 minute interviews and one presentation. The entire day of interview lasted from 9AM to 3PM. It was 3 of us onsite interviewing for the TAM role that day but we all interviewed and presented separately.

    The HR recruiters really spend time preparing you for your interview. If you make ti to the finals day interview they will email you lots of information. Info such as: about the TAM role, key initiatives for this role, key stakeholders and other internal organizations this role will interact with, how to prep/what to do pre-interview, and what to expect for your finals Day interview. They may also email you a scenario base question for you to complete a writing sample and a PowerPoint to edit and take with you on the day of your interview to be present to the team. The presentation should be presented for no longer than 10 minutes(I recommend no more than 5 slides with main points).

    Interview Questions
    • What if you have been trying to setup a meeting with a busy executive for a contract renewal, final got the meeting scheduled. This meet must happen because you don't know when you will be able to schedule this meeting again. 15 minutes prior to the meeting you got a call form one of your other clients - mission critical situation servers down - what would you do?   View Answers (2)
    No Offer
    Positive Experience
    Difficult Interview
  6.  

    Technical Account Manager Interview

    Anonymous Interview Candidate in Charlotte, NC (US)
    Anonymous Interview Candidate in Charlotte, NC (US)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Microsoft.

    Interview Details

    Initial technical phone screen which I passed. The job was then filled internally. I had to call back two weeks later and then they offered a different location. I accepted and they flew me out for an in person interview process with ~5 member panel.

    Interview Questions
    Negotiation Details
    No negotiation. They pride themselves on the fact that there are a line of people behind you that will take the position. MS isn't about hiring the best any longer, they want clay that will drink their coolaid so they can form, mold, use and then discard.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Technical Account Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6+ monthsinterviewed at Microsoft.

    Interview Details

    2 phone interviews and one in person over a 6 month period, hiring process pretty long.

    Interview Questions
    • Technical questions on Microsoft's hardware and software.   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
  8. 6 people found this helpful  

    Technical Account Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 3+ monthsinterviewed at Microsoft.

    Interview Details

    I was contacted by a recruiter who wanted to see if I would be interested in a poistion with Microsoft.

    Upon getting a positive reply from myself we went through a 20 minute conversation to assess my suitability for the role. Following that my CV was sent to the hiring managers to make a decision.

    I was then contacted to come for a face to face compentancy baed interivew. The interview itself was not hard, you had to give various examples of various situations where you have achieved something or overcome a difficult situation. Microsoft have a set of competencies which they test you upon howerver they do not share them with yourself beforehand so you need to be prepared.
    TIP - Make sure you research the role and the business and if the details don't come up in the interview you need to mention how your certain capabilities would be good for the business and the role you are interviewing for.

    Follwing this I was then invited to an assessment day which involved a Presentation, Competency based interview and Role play.

    Presentation -
    Ensure that you read all of the presentation brief, and take into account the requirements which are mentione and which have been implied. It is very easy to miss out what has been implied and that can go against you. Aim for the essentials which would help demostrate your combination of business and technical skills and how Microsoft's business customers can be helped.

    Interview -
    Again the competency based interivew. Same tips as before

    Roleplay scenario -
    I was dealing with some senior customers who were very unhappy. It was pretty ok to be honest nothing too hard, something that you would do on a normal basis. Again, you need to be calm, listening, sensitive and assertive at the same time.

    Positive -
    Things were well organised, however the communication from the recruiters could have been better. However I always tried to be pro-active and ensure that I communicated where I felt that thier HR was lacking, afterall it is my career!! The people interviewing me were good though they seem to have researched myself and my past qiute well.

    Negative -
    The long process which almost took me 3 months. By this time you really are mentally exhausted and want things to be over with, if not managed properly this can have a negative affect. Plus the comms from HR could have been better.

    Reason why I was not offered -
    In my first face to face interview I was told that they were impressed with my business knowledge however they needed to assess my technical knoweldge better as that had not come out in the interview.

    So in my assessment to counter that and manage their expectations, I tried to highlight my technical knowledge in the assessment and the feedback was that they felt I had a lot more technical knowledge than needed and hence I was not strategic enough!. Yet they were the ones who wrote to me afte the interview asking that my technical knowledge needs to be shown and they were happy with my business experties. Maybe others can counter these things better however I was unable to manage the expectation of the many people interviewing me in a way that would result in a positive outcome for me. Based upon the feedback I received, they were impressed with everything other than this and hence role is not being offered. I will not comment further however I shall leave others reading this review to prepare themselves better.

    Interview Questions
    • Generally all questions were generic nothing too difficult or trick questions. If you have researched the role and company then you should be ok.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9.  

    Technical Account Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 3+ monthsinterviewed at Microsoft in November 2013.

    Interview Details

    I had several phone interviews and conversations with MS employees. Everyone was amazingly friendly and helpful. I completed the in-person interview and everyone was supportive and open. It was a long day and process in general but still went very smoothly and I was kept in good communication so I always knew what was going on.

    Interview Questions
    • Just a lot of almost impossible to get it right questions. Just mostly focused on how you handle pressure and difficult situations/personalities.   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  10.  

    Technical Account Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2+ monthsinterviewed at Microsoft in October 2013.

    Interview Details

    First a telephone interview with a speed reader and her script. Phone Tech screen easy. I nvite for a face to face so disorganized. Was handed off to this person and then to another person I thought it was a joke. No one response to questions prior to flying out. The day before you leave they send you a ppt and say prepare to deliver this.

    Interview Questions
    • No difficult questions but plenty of stupid questions. Example, where is my data kept with office 365 coming from the role play director of IT. Rather than trying to find out who you are and what makes you think the way you do, the role play was a table full of employees from a client that behaved like brats in pre school including spending far too much time arguing with each other. I have worked in the industry for 20 years with major premiere hardware and software clients and none behaved like this group of snoogle wanna be's..... Even when the system went down at a brokerage house.

      They had to have watched the movie "The Internship" and Mr. Chetty was front and center. The arrogance of the team got in the way of my desire to want to work for Microsoft.

      As you leave the interviews the hiring manager assures you will hear something next week. Nada, zero, nothing, even after reaching out and asking what's the decision. Big promises - little deliver.
        Answer Question
    Reasons for Declining

    I checked this because if anyone would have got back to me with an offer I would have declined.

    Declined Offer
    Average Interview

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