Press Ganey Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Account Manager (2)
- Improvement Manager (2)
- Bilingual Phone Survey Representative (1)
- App Developer (1)
- Marketing (1)
- Administrative Assistant (1)
- Senior Software Engineer (1)
- Instructional Designer (1)
- Innovation Project Manager (1)
- Software Quality Assurance Engineer (1)
- Human Resources (1)
- Director Sales Operations (1)
- Client Relationship Executive (1)
Bilingual Phone Survey Representative Interview (Neutral Experience)
I applied online and interviewed at Press Ganey.
Interview Details Interview process happened in one day. First did a group interview where Human Resources Manager spoke mostly about the company and asked each of us different question. I was with three other people. Second round was individual interviews with two management professionals. Very easy and basic questions to make sure you understood the importance of confidentiality and could handle conflict resolution with callers.
Interview Question – Everything was pretty straightforward Answer Question
Negotiation Details – No room for negotiation.
Administrative Assistant Interview (Neutral Experience)
I applied through an employee referral and the process took 6+ weeks - interviewed at Press Ganey.
Interview Details I had to interview with 5 different people,and at the end of it my manager knows nothing about my job. So odd, it took forever!!!
Interview Question – Pretty basic questions... Answer Question
Negotiation Details – no salary negotion
Account Manager Interview (Negative Experience; Average Interview)
I applied in-person and the process took 3+ weeks - interviewed at Press Ganey.
Interview Details Panel style interview. More like an interrogation and intimidation. Ridiculous. Heard they do not do these any more, but still tag team you with 3 or 4 people.
Interview Question – You have 5 minutes to get as much information about the prospect next to you and then present this person to the group. Answer Question
Reason for Declining – Not enough pay
Senior Software Engineer Interview (Positive Experience; Average Interview)
I applied through a recruiter and the process took 2 weeks - interviewed at Press Ganey in June 2011.
Interview Details It is composed of the usual phone screens. The next step is a face to face where the candidate is evaluated for basic development skills and personality fit for the intended team.
Interview Question – What is one of your weaknesses and how did you overcome it? View Answer
Negotiation Details – Pretty much take it or leave it. At the time, I felt that this was the best group of people that I had met during the job search process, the company was doing exciting things so I chose to sacrifice a little money for the expected enjoyment of my work life.
Client Relationship Executive Interview (Positive Experience; Difficult Interview)
I applied through a recruiter and the process took 3 months - interviewed at Press Ganey in March 2011.
Interview Details Extremely Detailed. Long Process to ensure proper fit.
Interview Question – Tell us about a time when you failed View Answer
Instructional Designer Interview (Negative Experience; Difficult Interview)
I applied online and the process took 2 months - interviewed at Press Ganey.
Interview Details Long and drawn out. Had to pester HR to schedule and to receive feedback. Interviewed for over 4 hours of my time and have yet to receive any feedback, offer or even next steps. However, the time spent during the interviews went very well. The people seemed committed, hard working and very smart. The interviews had all the hallmarks of 'things going well". Very surprised to have not heard a thing...no choice but to blame a low functioning recruiter/ HR person.
Interview Question – The questions were designed to get a real feel for your personality, often lead with "Tell us about a time when..." View Answer
Improvement Manager Interview (Positive Experience; Difficult Interview)
I applied through another source and the process took 3 weeks - interviewed at Press Ganey.
Interview Details The interviewing process has changed numerous times during my tenure there and has continued to change; it is constantly being tweaked and modified. Any insight on my interview process would be mostly moot. It was intimidating - it was a panel of the managers where I had to present a few of the reports that, if i were to get the job, would be presenting to the clients. They were looking for presenting skills and personality. Now, however, they look more for healthcare experience, which helps, but is not as critical as the other soft skills. Personally, with the change in their culture, I wouldn't go back to this company if they doubled my current salary. Employee sat has plummeted and for a company that tried to teach other organizations to survey their employees, I found it sad that they didn't last year because the results of the previous year were abysmal.
Interview Question – Again, the process has changed. I had to present THEIR data to a panel of managers - without having any knowledge of the material. It was more for presenting skill, but it was quite intimidating! Answer Question
Negotiation Details – not much room for negotiation.
App Developer Interview (Neutral Experience)
I applied through an employee referral and interviewed at Press Ganey.
Interview Details They will do a phone interview - then possibly another phone interview - then an interview with manager - then a panel interview with team -
Interview Question – What is your greatest fear in business that you think will keep you from reaching higher levels Answer Question
Negotiation Details – I accepted their first offer.
Innovation Project Manager Interview (Neutral Experience; Easy Interview)
The process took 1 week - interviewed at Press Ganey in May 2012.
Interview Details Asked basic questions about resume and company info