Social Security Administration

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Social Security Administration Interview Questions

Updated 26 Nov 2014
Updated 26 Nov 2014
84 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Benefit Authorizer Interview

    Anonymous Interview Candidate in Chicago, IL (US)
    Anonymous Interview Candidate in Chicago, IL (US)
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    I believe they've done away with them now, but I took a timed 2ish hour test (along with about 300 other people) to see if I qualified for an interview. About 2 months after this, I was called for an interview (if you cannot make it, they accommodate with a phone interview). The interview was fairly standard - name your strenghts, name your weaknesses, give an example of a time you worked well with a team, give an example of a time you figured out a new process. I clearly remember them saying "do you think you could do this job", which seemed like a bit of a red flag - like maybe they weren't very selective in their rating of the questions...

    Interview Questions
    • The interview was fairly easy and no-nonsense. The interviewers didn't seem interested in chatting or getting to know me, it was more "get in, get out". (which, after working as a manager there for over a year, I've come to know is because they have LOADS of interviews to do)   Answer Question
    Negotiation Details
    This is a public job, there was no negotiation, and a set start date.
    Accepted Offer
    Easy Interview
  2. 1 person found this helpful  

    Benefit Authorizer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Social Security Administration.

    Interview Details

    I was contacted via phone about a month and a half after sending my application materials. Unable to reach me initially, they left a message offering to discuss the position with me and instructing me to call back before the end of the following day due to a tight time frame they were working on. I called back the following day, was given a brief description of the position, and scheduled an in-person interview for the following week. I was also informed that I should expect the whole interview process to last about 2.5 hours.

    The interview itself started off with a tour of the building before settling in an interview room, where I provided my identification/citizenship documents (driver's license, passport, Social Security card, Birth Certificate, Selective Service Registration card, resume, transcript, and contact information for references). I was asked to fill out a questionnaire with some common interview questions ("What are your strengths/weaknesses?") and some specific to this position ("Would you be willing to train in a classroom setting for approximately 8 months before starting?" Then a second interviewer came in to ask verbally a few more common behavioral questions ("Describe a time when...How did you deal?"). I then met and talked with someone currently in the position I was interviewing for to get a perspective on what I'd be doing. Some last follow-up questions about the logistics of starting if/when I was offered the position and I was fingerprinted, then excused and told to expect a phone call.

    Two weeks later I was contacted via phone (did not reach me) and then via email to be offered the position.

    Interview Questions
    • All of the questions were typical for an interview, with a focus on behavioral style questions.   Answer Question
    Declined Offer
    Positive Experience
    Average Interview
  3.  

    Contact Representative Interview

    Anonymous Interview Candidate in Baltimore, MD (US)
    Anonymous Interview Candidate in Baltimore, MD (US)
    Application Details

    I applied online. The process took 1+ weekinterviewed at Social Security Administration in September 2014.

    Interview Details

    I applied for the contact represtitive back im March and was contacted for an interview 3 months later. When I went to the interview I was fretted and given a quick introduction about the position and then was given a rundown of the agenda for the day. I was then take to where I would be interviewed. It was by 2 people and after the interview I went to get fingerprinted and that was it. I was told I would be contacted soon.

    Interview Questions
    • Name a time when you had to face adversity and how did you overcome it?   Answer Question
    • Where do you see yourself in seven years?   Answer Question
    • Name a time when you had to deal with a rude customer? How did you handle the situation?   Answer Question
    Negotiation Details
    There was no negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Service Representative Interview

    Anonymous Interview Candidate in Cheyenne, WY (US)
    Anonymous Interview Candidate in Cheyenne, WY (US)
    Application Details

    I applied online. The process took 5+ monthsinterviewed at Social Security Administration.

    Interview Details

    Applied online, was notifed I was referred a week after closing, was called for an phone interview two weeks later then an in person interview a week later. 5 months later was called to proceed with the background check, if background clears then will get an official offer from HR. Interview was easy but has been a very slow process.

    Interview Questions
    • How do you comunicate with a individual who comes in and doesn't speak english and how do you idientify what language he/she may be speaking?   Answer Question
    Negotiation Details
    Still waiting on the offical offer from HR but was told will be selected when background check clears.
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 5 people found this helpful  

    Benefit Authorizer Interview

    Anonymous Interview Candidate in Jamaica, NY (US)
    Anonymous Interview Candidate in Jamaica, NY (US)
    Application Details

    I applied online. The process took 6 weeksinterviewed at Social Security Administration in August 2014.

    Interview Details

    Applied on USA jobs.gov, called for an interview a month later. It was an easy interview, long though took about 3 hours. Had a panel interview with two managers and filled out personal questionnaire relating to characteristics, credentials, goals and aspirations.

    Interview Questions
    • How would you explain or communicate with a customer who couldn't speak English?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  7. 3 people found this helpful  

    Legal Administrative Specialist (Benefit Authorizer) (Recent Graduates) Interview

    Anonymous Interview Candidate in Jamaica, NY (US)
    Anonymous Interview Candidate in Jamaica, NY (US)
    Application Details

    I applied online. The process took 8 weeksinterviewed at Social Security Administration in August 2014.

    Interview Details

    I applied online on July 10. I got a phone call on Aug 25 to schedule an interview. The interview took place on Aug 27. The interviewer asked me to fill out brief verification paperworks and a questionnaire. The interviewed requested a copy of my resume and list of references. Additionally, the manager discussed about the position in detail. Discussed about possible growth within the company and the work environment. The training session will take approximately 8 months.

    I was taken to speak to a current employee to give me a brief rundown of how a regular work day is for him/her. It was very enjoyable and helped me better understand the position.

    The interviewer contacted my references the following day on Aug 28. The interviewer told me that they are in the process of hiring 17-20 employees and that if I don't hear back the end of September then I am not selected. They would like to begin the training session in October.

    At the end of the interview, they brought me to finger print and all else was fine. Overall, the process took around 3 hours.

    Interview Questions
    • I was interviewed with two panelists (Managers). There were 8-9 questions and are mainly situational questions on how you'll handle when something goes wrong while assisting with a client. The questions were brief. You are to answer using your past/present personal experience or something you encountered in school or current work. If they take a lot of notes then that is good news.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 2 people found this helpful  

    Benefit Authorizer Interview

    Anonymous Interview Candidate in Jamaica, NY (US)
    Anonymous Interview Candidate in Jamaica, NY (US)
    Application Details

    I applied online. The process took 8 weeksinterviewed at Social Security Administration in August 2014.

    Interview Details

    I applied through usajobs.gov in mid July and was call for an interview on 1st of August at Jamaica SSA Center in NY. Interview went really good (it took about 3 hrs). At the end i did the fingerprints and week after i was contacted by the interviewer for additional information verification (references) and since then nothing yet. I am kind of worried . Did anyone went for an interview the same time as me and was offered or denied?

    Interview Questions
    • Have you ever dealt with difficult person, and how did you handle it?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  9.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Social Security Administration in August 2014.

    Interview Details

    Applied online at USA jobs, got referred within a week for a position at Fremont office. Scheduled an interview. They were right on time, 8 p.m EST, three people took started off by introducing themselves. Went very well, At times when they go silent, don't panic coz they're usually writing or preparing to ask the next question. I would wait for a response from them and update soon.
    The interviewers were very nice and patient after a long day of interviewing people, they said they have 4 more days to do it.
    I told them how i was getting back on my feet after being a stay at home mom for three years and they totally appreciated it that i was giving my time to my daughter.

    Interview Questions
    • They Asked about 8 or 9 questions out of which some were occupational questions where they wanted me to relate the answer to a situation i've experienced at my job. Here are some questions they asked:
      1- Tell us about a situation where u overcame a challenge at work. They wanted me to really elaborate on it.
      2- How do u handle a stressful situation or tell us of a time when u experienced the most strew?
      3- Tell us of a time where you had a hard time communicating with your co-worker.
      4- Tell us about a time when you received a project and how did you plan it.
      5- A couple who is claiming to be married can show wat document to prove it.
      6- Tell us of a situation where you had a hard time communicating
      7-In the passed if you missed a deadline to submit a report or project. How did you handle it.
      8- Tell us about the most difficult decision in your life and how do you feel about it. Did you take advice from someone. (this could be personal or professional)
      9- This last question really made me ask if it was a real question. They asked what if the one thing i think i am a pro at, and if i have to teach it to them, how would i do it. This could be anything; ur hobby, cooking, baking, crafts, anything.
       
      Answer Question
    No Offer
    Positive Experience
    Easy Interview
  10.  

    Teleservice Representative Interview

    Anonymous Interview Candidate in Chicago, IL (US)
    Anonymous Interview Candidate in Chicago, IL (US)
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Social Security Administration in August 2014.

    Interview Details

    The interview process was a calm atmosphere. I had two ladies interview me and they was very nice. They ask warm up questions then they ask the questions concerning the job. i have no complaints

    Interview Questions
    • They had some difficulet questions but I answer them the best way i know how   Answer Question
    Negotiation Details
    There was no negotiation about the salary
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Service Representative Interview

    Anonymous Interview Candidate in Fort Worth, TX (US)
    Anonymous Interview Candidate in Fort Worth, TX (US)
    Application Details

    I applied through an employee referral. The process took 3 weeksinterviewed at Social Security Administration in August 2014.

    Interview Details

    My application was submitted internally. Received call for interview one week later. I had one interview with four interviewers. They were mainly concerned with conflict resolution skills. The interviewers were very friendly and encouraging. Overall the interview was pretty low stress.

    Interview Questions
    • Do you think you would handle that situation differently if it happened or do you think it is even possible?   View Answer
    Negotiation Details
    no negotiation. the starting salary is set on the GS pay scale.
    Accepted Offer
    Positive Experience
    Average Interview

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