Social Security Administration
Social Security Administration Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Claims Representative (11)
- Contact Representative (8)
- Attorney Advisor (5)
- Benefit Authorizer (4)
- Senior Case Technician (3)
- Social Insurance Specialist (3)
- Social Security Analyst (2)
- Social Security Claims Representative (2)
- Claims Authorizer (2)
- Disability Examiner (2)
- IT Specialist (2)
- Human Resources (1)
- Service Representative (1)
- Project Manager (1)
- Data Analyst (1)
- Office Automation Clerk (1)
- Assistant (1)
- Paralegal (1)
- Attorney-Advisor (1)
- QA (1)
- Claims Examiner (1)
- Technical Support Technician (1)
- Program Analyst (1)
- Program Leader (1)
- Legal Assistant, Case Tech (1)
- Benefits Tech (1)
- TSR (1)
- STEP Intern (1)
- Earnings Clerk (1)
- Legal Administrative Specialist (1)
Claims Authorizer Interview (Positive Experience; Easy Interview)
I applied online and the process took 8 weeks - interviewed at Social Security Administration in July 2014.
Interview Details Applied Online, Received a Referral letter a couple of weeks later, Interviewed and took quiz. offered the Job. Whole process took less than 8 weeks. The interview consisted of 4 scenario based questions based on your past history. You are allowed to use previous work, College, or life scenarios. After the interview, they administered an 8 question quiz based on pieces of policy they provide. Its not hard, but make sure to read the policy carefully.
Interview Question – Descirbe a Scenario in which you received criticism. How did you react? What was the Outcome?
Describe a Scenario in which you were put in a situation in which you had to work with people from different backgrounds as yourself. How did you work together? What did you accomplish Answer Question
Negotiation Details – None. You either qualify for a certain grade or you don't.
Contact Representative Interview (Neutral Experience; Average Interview)
I applied through another source and the process took 4+ weeks - interviewed at Social Security Administration in June 2014.
Interview Details I applied online the end of June and was called 2 weeks for a interview. Completed the panel interview and was then given 8 questions to answer with a short. Paragraph. Afterwards, was sent for fingerprints and background check. I was told that I were contacted within 2 to 4 weeks but never heard back from the organization.
Interview Question – What would you do if you have a customer that does not speak English? How do you handle difficult situations? What are your strengths and weaknesses? Answer Question
Senior Case Technician Interview (Neutral Experience; Average Interview)
I applied through college or university - interviewed at Social Security Administration in June 2010.
Interview Details My interview lasted about an hour. The questions were mainly related to the customer service. However, the first question was: tell me something about yourself. The last question was: why should I hire you?
Interview Question – I do not recall any difficult questions during this interview. Answer Question
Social Insurance Specialist Interview (Neutral Experience; Average Interview)
I interviewed at Social Security Administration in July 2014.
Interview Details I was interviewed for a position at the NY location for the Specialist position. I have been asked to provide the documents they asked for including my fingerprints. My references were checked already. Unfortunately, I have not heard from them yet. I am still patiently waiting.
Interview Question – They asked me many questions. The initial questions were 8, then i was asked if I want to continue as they want to proceed with the process. The questions were behavioral questions such as prioritizing task, how to handle an angry person, they ask about salary lol coz they saw am making twice as what they offer lol I suggest do your research, know your job description and the job responsibilities. I was asked that too. Answer Question
TSR Interview (Positive Experience; Average Interview)
I applied online and the process took 2 months - interviewed at Social Security Administration in July 2014.
Interview Details Telephonic interview with three person panel. The questions consist of behavioral questions and why would you like to work for the social security administration. I was relaxed and prepared thanks to glassdoor and reviewing the ss card application.
Interview Question – Navigating the social security administration website Answer Question
Negotiation Details – No negotiation
Legal Assistant, Case Tech Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 months - interviewed at Social Security Administration in June 2014.
Interview Details The overall process was very lengthy. I received an email for a phone interview two months after the post closed. A month later I received a call to have my background check done. A week after that I received the dreaded news that another candidate was selected.
Claims Representative Interview (Positive Experience; Average Interview)
I applied through college or university and the process took 4 weeks - interviewed at Social Security Administration in June 2014.
Interview Details I read all the reviews on this website regarding the interview and I seem to be the only one who went on 2 interviews for the same position. The 1st interview was fairly standard behavior-based questions (you can go to the OPM website to see what these questions are). Specific questions were, "Tell me about a time you had to deal with a difficult customer, how did you handle them and what was the result?" What would you do if someone who spoke another language came into the office, how would you direct that client, as you two cannot understand one another?", "Tell me about the most stressful time in your life" "How do you prioritize?" I detailed the 2nd interview questions in the next section. But overall, great experience! There were 5 interviewers, I was fingerprinted immediately following the interview. I would ensure that you know what SSI/SSDI is and why you want the position. I have interviewed for almost a dozen federal agencies and this was the 1st 1 that seem to really appreciate passion and that is why I was hired. Know the claims process, you can read about the process through this website on Glassdoor. You don't have to give perfect responses, but you definitely have to demonstrate that you have empathy, direction, leadership and motivation.
Interview Question – The 2nd interview involved Situational-Based questions (which was more challenging). You can find these on the OPM website, however they are going to be completely different depending on the agency. The interviewers gave me a paragraph regarding SSA and I had to do a scenario where I explained the benefits to the interviewer and you only have 5 minutes to determine what you are going to say. The interviewer responded by saying, "Well what if I'm not permanently disabled and I will be out of work for 6 months, how am I going to live?" They also asked me questions regarding legal documentation. The scenario was this guy believed he was the biological father of this child, so the interviewers wanted to know what type of documents were needed to prove that the child was his. Answer Question
Negotiation Details – The person who hired me told me that because of my Bachelor degree, prior federal experience as a GS-9, and my VRA, VEOA, and veteran Preference that I would start as a GS-9 Step 3. There was a negotiation because I was not going to take a GS-7 when I had relatable experience.
Legal Benefit Authorizer Interview (Positive Experience; Average Interview)
I applied online and the process took 2 months - interviewed at Social Security Administration in May 2014.
Interview Details Received a phone call to interview with two individuals. They asked me a bunch of situational questions- i.e. have you ever, how would you handle, etc, I was asked a few things off my resume. I was then told about the position and it was stated that if I got called back for fingerprinting I was chosen for the next step. I got called back about 2 weeks later for fingerprinting and received a call with an offer for the job about 20 days later. I can tell you that the salary was lower than expected considering my education level but the benefits, flex hours and hopefully opportunity to progress made me accept.
Negotiation Details – There was no negotiation. One set salary- take it or leave it.
Benefit Authorizer Interview (Positive Experience; Average Interview)
I applied online and the process took 2 months - interviewed at Social Security Administration in September 2013.
Interview Details The interview process is relatively simply. You will be asked 8-9 questions. 6 of which are based on past behavior. These questions will ask for examples of when you disagreed with a manger and how did you work through it, a time where you were forced to deal with an unexpected problem and how did you solve it, a situation in which you worked on a task or project with people who are from different backgrounds that yours. The important thing to remember in government interviews is STAR, Base your answers on Situation, Task, Analysis, and Results. Each question and scenario must detail these things. You are given points based on this and if you fail to answer parts of the question then you will be dinged for it. A good way to know if you are answering these questions right is to make sure the interviewers are writing on all parts of the paper that they take notes on. The remaining 3 questions that they will ask are behavioral and cannot be studied for. They are trying to determine how you will react in a certain situation for instance. What you do if a caller was suicidal?
Overall the interview is pretty easy as long as you prepare your answers ahead of time.
Interview Question – Give an example of when you were forced to work with people who are different of you. What was the scenario? What was the action that needed accomplished? How did you resolve the issue? and What was the result? Answer Question
Negotiation Details – No negotiation. You either quality for a grade level or you don't.
Claims Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Social Security Administration.
Interview Details I had to apply online. I was contacted about two weeks after the posting was closed. Prior to the interview, I was given a form to fill out asking about the basic programs Social Security offers. The interview was conducted by three people- a manager & two supervisors. They asked me about my work experience, education and if I had experience dealing with the public. The interview lasted aboutan hour. I was contacted teo months later with a job offer.
Interview Question – They asked how I would help a customer in another language. I told them that at my prior employer, we used a phone service that provides interpreters so if that option was available at SSA, I would do the same. However, if not, I would try to find a bilingual coworker for assistance. Answer Question
Negotiation Details – No negotiations. Salary is ranked based on education & work experience. Masters degree applicants had the highest available starting salary at about 50k.
Interviews for Top Jobs at Social Security Administration