Social Security Administration Interview Questions & Reviews

Updated Aug 25, 2014
Updated Aug 25, 2014
73 interviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1. 9 people found this helpful  

    Claims Authorizer Interview

    Anonymous Interview Candidate  in  Kansas City, MO (US)
    Anonymous Interview Candidate in Kansas City, MO (US)
    Application Details

    I interviewed online. The process took 8 weeks - interviewed at Social Security Administration in July 2014.

    Interview Details

    Applied Online, Received a Referral letter a couple of weeks later, Interviewed and took quiz. offered the Job. Whole process took less than 8 weeks. The interview consisted of 4 scenario based questions based on your past history. You are allowed to use previous work, College, or life scenarios. After the interview, they administered an 8 question quiz based on pieces of policy they provide. Its not hard, but make sure to read the policy carefully.

    Interview Questions
    • Descirbe a Scenario in which you received criticism. How did you react? What was the Outcome?
      Describe a Scenario in which you were put in a situation in which you had to work with people from different backgrounds as yourself. How did you work together? What did you accomplish
        Answer Question
    Negotiation Details
    None. You either qualify for a certain grade or you don't.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Benefit Authorizer Interview

    Anonymous Employee  in  Jamaica, NY (US)
    Anonymous Employee in Jamaica, NY (US)
    Application Details

    I interviewed online. The process took 8 weeks - interviewed at Social Security Administration in August 2014.

    Interview Details

    I applied through usajobs.gov in mid July and was call for an interview on 1st of August at Jamaica SSA Center in NY. Interview went really good (it took about 3 hrs). At the end i did the fingerprints and week after i was contacted by the interviewer for additional information verification (references) and since then nothing yet. I am kind of worried . Did anyone went for an interview the same time as me and was offered or denied?

    Interview Questions
    • Have you ever dealt with difficult person, and how did you handle it?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Social Security Administration in August 2014.

    Interview Details

    Applied online at USA jobs, got referred within a week for a position at Fremont office. Scheduled an interview. They were right on time, 8 p.m EST, three people took started off by introducing themselves. Went very well, At times when they go silent, don't panic coz they're usually writing or preparing to ask the next question. I would wait for a response from them and update soon.
    The interviewers were very nice and patient after a long day of interviewing people, they said they have 4 more days to do it.
    I told them how i was getting back on my feet after being a stay at home mom for three years and they totally appreciated it that i was giving my time to my daughter.

    Interview Questions
    • They Asked about 8 or 9 questions out of which some were occupational questions where they wanted me to relate the answer to a situation i've experienced at my job. Here are some questions they asked:
      1- Tell us about a situation where u overcame a challenge at work. They wanted me to really elaborate on it.
      2- How do u handle a stressful situation or tell us of a time when u experienced the most strew?
      3- Tell us of a time where you had a hard time communicating with your co-worker.
      4- Tell us about a time when you received a project and how did you plan it.
      5- A couple who is claiming to be married can show wat document to prove it.
      6- Tell us of a situation where you had a hard time communicating
      7-In the passed if you missed a deadline to submit a report or project. How did you handle it.
      8- Tell us about the most difficult decision in your life and how do you feel about it. Did you take advice from someone. (this could be personal or professional)
      9- This last question really made me ask if it was a real question. They asked what if the one thing i think i am a pro at, and if i have to teach it to them, how would i do it. This could be anything; ur hobby, cooking, baking, crafts, anything.
        Answer Question
    No Offer
    Positive Experience
    Easy Interview
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  5.  

    Contact Representative Interview

    Anonymous Employee  in  Birmingham, AL (US)
    Anonymous Employee in Birmingham, AL (US)
    Application Details

    I interviewed through other source. The process took 4+ weeks - interviewed at Social Security Administration in June 2014.

    Interview Details

    I applied online the end of June and was called 2 weeks for a interview. Completed the panel interview and was then given 8 questions to answer with a short. Paragraph. Afterwards, was sent for fingerprints and background check. I was told that I were contacted within 2 to 4 weeks but never heard back from the organization.

    Interview Questions
    • What would you do if you have a customer that does not speak English? How do you handle difficult situations? What are your strengths and weaknesses?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  6. 5 people found this helpful  

    Senior Case Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through college or university - interviewed at Social Security Administration in June 2010.

    Interview Details

    My interview lasted about an hour. The questions were mainly related to the customer service. However, the first question was: tell me something about yourself. The last question was: why should I hire you?

    Interview Questions
    • I do not recall any difficult questions during this interview.   Answer Question
    Accepted Offer
    Average Interview
  7.  

    Social Insurance Specialist Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    interviewed at Social Security Administration in July 2014.

    Interview Details

    I was interviewed for a position at the NY location for the Specialist position. I have been asked to provide the documents they asked for including my fingerprints. My references were checked already. Unfortunately, I have not heard from them yet. I am still patiently waiting.

    Interview Questions
    • They asked me many questions. The initial questions were 8, then i was asked if I want to continue as they want to proceed with the process. The questions were behavioral questions such as prioritizing task, how to handle an angry person, they ask about salary lol coz they saw am making twice as what they offer lol I suggest do your research, know your job description and the job responsibilities. I was asked that too.   Answer Question
    No Offer
    Average Interview
  8. 1 person found this helpful  

    TSR Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 2 months - interviewed at Social Security Administration in July 2014.

    Interview Details

    Telephonic interview with three person panel. The questions consist of behavioral questions and why would you like to work for the social security administration. I was relaxed and prepared thanks to glassdoor and reviewing the ss card application.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  9. 4 people found this helpful  

    Claims Representative Interview

    Anonymous Interview Candidate  in  Lake Orion, MI (US)
    Anonymous Interview Candidate in Lake Orion, MI (US)
    Application Details

    I interviewed through college or university. The process took 4 weeks - interviewed at Social Security Administration in June 2014.

    Interview Details

    I read all the reviews on this website regarding the interview and I seem to be the only one who went on 2 interviews for the same position. The 1st interview was fairly standard behavior-based questions (you can go to the OPM website to see what these questions are). Specific questions were, "Tell me about a time you had to deal with a difficult customer, how did you handle them and what was the result?" What would you do if someone who spoke another language came into the office, how would you direct that client, as you two cannot understand one another?", "Tell me about the most stressful time in your life" "How do you prioritize?" I detailed the 2nd interview questions in the next section. But overall, great experience! There were 5 interviewers, I was fingerprinted immediately following the interview. I would ensure that you know what SSI/SSDI is and why you want the position. I have interviewed for almost a dozen federal agencies and this was the 1st 1 that seem to really appreciate passion and that is why I was hired. Know the claims process, you can read about the process through this website on Glassdoor. You don't have to give perfect responses, but you definitely have to demonstrate that you have empathy, direction, leadership and motivation.

    Interview Questions
    • The 2nd interview involved Situational-Based questions (which was more challenging). You can find these on the OPM website, however they are going to be completely different depending on the agency. The interviewers gave me a paragraph regarding SSA and I had to do a scenario where I explained the benefits to the interviewer and you only have 5 minutes to determine what you are going to say. The interviewer responded by saying, "Well what if I'm not permanently disabled and I will be out of work for 6 months, how am I going to live?" They also asked me questions regarding legal documentation. The scenario was this guy believed he was the biological father of this child, so the interviewers wanted to know what type of documents were needed to prove that the child was his.   Answer Question
    Negotiation Details
    The person who hired me told me that because of my Bachelor degree, prior federal experience as a GS-9, and my VRA, VEOA, and veteran Preference that I would start as a GS-9 Step 3. There was a negotiation because I was not going to take a GS-7 when I had relatable experience.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Legal Assistant, Case Tech Interview

    Anonymous Employee  in  Columbia, MO (US)
    Anonymous Employee in Columbia, MO (US)
    Application Details

    I interviewed online. The process took 3 months - interviewed at Social Security Administration in June 2014.

    Interview Details

    The overall process was very lengthy. I received an email for a phone interview two months after the post closed. A month later I received a call to have my background check done. A week after that I received the dreaded news that another candidate was selected.

    No Offer
    Average Interview
  11. 4 people found this helpful  

    Legal Benefit Authorizer Interview

    Anonymous Interview Candidate  in  Chicago, IL (US)
    Anonymous Interview Candidate in Chicago, IL (US)
    Application Details

    I interviewed online. The process took 2 months - interviewed at Social Security Administration in May 2014.

    Interview Details

    Received a phone call to interview with two individuals. They asked me a bunch of situational questions- i.e. have you ever, how would you handle, etc, I was asked a few things off my resume. I was then told about the position and it was stated that if I got called back for fingerprinting I was chosen for the next step. I got called back about 2 weeks later for fingerprinting and received a call with an offer for the job about 20 days later. I can tell you that the salary was lower than expected considering my education level but the benefits, flex hours and hopefully opportunity to progress made me accept.

    Negotiation Details
    There was no negotiation. One set salary- take it or leave it.
    Accepted Offer
    Positive Experience
    Average Interview

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